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Reviews of Holiday Inn Express Philadelphia NE - Bensalem, an IHG Hotel

2.5 out of 5
Holiday Inn Express Philadelphia NE - Bensalem, an IHG Hotel
1329 Bristol Pike, Bensalem, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 455 out of 1002 reviews" "
Rating 8 - Good. 335 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, friendly staff.
Stayed 2 nights in May 2024
Response from Iterra on 9 May 2024
Thank you for taking the time to review our property! We are excited to hear we took we took care of all your travel needs. We appreciate your feedback. We hope to see you back in the future! Thank you for choosing the holiday inn Express Bensalem.

2/10 Terrible

Larry

Stayed 2 nights in May 2024
Response from Iterra on 9 May 2024
Thank you so much for letting us know about your experience with us. We are deeply saddened to hear that we did not meet your expectations. This information will be brought to our employee meeting as a learning tool. We hope that in the future you give us another chance to shine!

10/10 Excellent

Brenda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel that has been upgraded and kept very clean. The staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Tonya on 28 Apr 2024
Thank you for taking the time to review your stay with us. We are happy you enjoyed your stay and we look forward to having you back!

10/10 Excellent

Kerry

Business traveller, Travelled with group
Clean room and Dunkin next door!
Stayed 2 nights in Apr 2024
Response from Iterra on 28 Apr 2024
Thank you for taking the time to bring your experience to our attention. We appreciate your feedback and thank you for choosing Holiday Inn Express

10/10 Excellent

Katherine, Safety Harbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this location many many times. It’s our favorite when we travel to Pa. We like the convenience and the surrounding places to go. Your front desk staff are very helpful and professional. I would like to mention Iterra, she is always pleasant and helpful. As a returning customer I love walking in and seeing her big smile. She checks on us daily to see if there was anything we needed. Prior to 6 yrs ago we stayed at the Hampton Inn on street road. We now stay at your location. It feels like home away from home. Love having coffee whenever we like, the breakfast is better than most Thank you for a great stay we will be back in 4 months.
Stayed 4 nights in Apr 2024
Response from Tonya on 15 Apr 2024
Thank you for your feedback. Iterra is a valued employee here!! We appreciate your business and look forward to having you stay with us again next time you are in the area.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Apr 2024
Response from Iterra on 11 Apr 2024
Thank you for taking the time to review the Holiday Inn Express Bensalem. Thank you for taking the time to bring your experience to our attention. We appreciate your feedback and thank you for choosing Holiday Inn Express

10/10 Excellent

John-Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed 3 nights for WrestleMania weekend. The property was everything we hoped for. Clean, quiet and next to a bunch of amenities (supermarket, Dunkin Donuts, Walmart, Wawa, etc) and was a simple ride into the city where the events took place. The staff was very friendly and the breakfast was plentiful and delicious (they had things like a pancake maker, cheese or veggie omelets, sausage gravy and biscuits, etc). I would stay there again next time I need to go to the Philly area.
Stayed 3 nights in Apr 2024
Response from Tonya on 9 Apr 2024
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay and that you got to experience Wrestlemania while visiting our city. We look forward to seeing you again next time you come to Philadelphia.

8/10 Good

Jewel

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tonya on 2 Apr 2024
Thank you for taking the time to review your stay with us here at Holiday Inn Express NE Bensalem. We are so happy you enjoyed your stay and we look forward to having you back next time you are in the area!

10/10 Excellent

Tareq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in.
Stayed 1 night in Mar 2024
Response from Tonya on 25 Mar 2024
Thank you for taking the time to review your stay with us here at the Holiday Inn Express NE Bensalem. We are happy to hear that you enjoyed your stay and we look forward to seeing you again next time you are in the area.

10/10 Excellent

Rosy

Stayed 1 night in Mar 2024
Response from Tonya on 9 Apr 2024
Thank you for taking the time to rate your stay with us!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tonya on 8 Mar 2024
Thank you for taking the time to rate your stay with us! We look forward to seeing you again next time you are in the area.

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If anyone enjoys staying in hotel with fee bead bugs, then this is perfect choice. But for me it was a nightmare, got bitten by them, then shook some of them off to the sink. Disgusting, and very unprofessional. Had to work all day, with equipment troubleshooting after all. This place isn’t for me ever again. John
Stayed 1 night in Feb 2024
Response from Tonya on 12 Feb 2024
Thank you for bringing this to our attention. I was not notified of any issues with your room. I would like to invite you to reach out to me directly so I can address any issues promptly.

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Tonya on 12 Feb 2024
Thank you for taking the time to rate your stay with us here at the Holiday Inn Express NE Bensalem. We are happy to hear that you enjoyed your stay!

4/10 Poor

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
We were told we could have two sets of connecting rooms close to each other - and then when we got there, we were told that “doesnt exist”. One of the rooms was quite dirty/dingy and reeked of cigarette smoke even though it was a “non-smoking room”
Stayed 1 night in Jan 2024
Response from Tonya on 1 Feb 2024
Thank you for your review. When you called we explained that we only have 2 sets of connecting rooms and that they are on different floors. That is why we gave you the 1 set of connecting rooms and then the 2 additional rooms right next to it. I apologize if this was an inconvenience as we were only trying to honor your request. We hope you will give us another chance in the future.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Tonya on 1 Feb 2024
Thank you for taking the time to rate your stay with us here at the Holiday Inn Express NE Bensalem. We are happy you enjoyed your stay and we look forward to having you back!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Jan 2024
Response from Tonya on 30 Jan 2024
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay and we look forward to seeing you again!

10/10 Excellent

Shakir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - spacious room & good breakfast
Excellent hotel. Worth the price. Good breakfast. Spacious room with separate bedroom and living / working area.
Stayed 2 nights in Jan 2024
Response from Tonya on 30 Jan 2024
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay. I see you got to take advantage of one of our queen mini suites. They are great with the extra room. We look forward to seeing you again!

8/10 Good

Priya

Stayed 1 night in Jan 2024
Response from Tonya on 20 Jan 2024
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay and we look forward to seeing you again next time you are in the area.

8/10 Good

Jamee

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tonya on 20 Jan 2024
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay and we look forward to seeing you again!

10/10 Excellent

Joseph A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub/shower did not contain a shower curtain. Otherwise, everything was great.
Stayed 2 nights in Dec 2023
Response from Tonya on 20 Jan 2024
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay. We do not put curtains around our jacuzzi tubs. We look forward to seeing you again next time you are in the area.

10/10 Excellent

Jose

Business traveller, Travelled with group
I loved this place
Stayed 2 nights in Dec 2023
Response from Tonya on 20 Jan 2024
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay and we look forward to seeing you again next time you are in the area.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tonya on 2 Jan 2024
Thank you for taking the time to rate your stay with us. We hope you enjoyed your stay and we look forward to having you stay with us again next time you are in the area.

10/10 Excellent

Sekeia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tonya on 31 Dec 2023
Thank you for your rating. We appreciate your business and look forward to having you stay with us again next time you are in the area.

4/10 Poor

Am

Liked: Cleanliness
Very clean
Stayed 1 night in Dec 2023
Response from Tonya on 31 Dec 2023
Thank you for your feedback. It seems like you were not satisfied with your experience. I feel like we did not meet your expectations. We hope you will give us another chance next time you are in the area.

8/10 Good

MARILYN A

Travelled with family
Liked: Cleanliness, staff & service, amenities
My room had a couch, which was great, but there is poor lighting in that area. It makes it difficult to read while sitting on the couch.
Stayed 4 nights in Dec 2023
Response from Tonya on 31 Dec 2023
Thank you for telling us about your experience here at the Holiday Inn Express NE Bensalem. We appreciate your feedback and look forward to having you back next time you are in the area.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Tonya on 28 Dec 2023
Thank you for taking the time to rate your stay with us. We are happy to hear that you enjoyed your stay. We look forward to seeing you again next time you are in the area.

6/10 Okay

Christopher

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
needs a facelift and rugs were dated and dirty. also room smelled like cigarette smoke.
Stayed 3 nights in Dec 2023
Response from Tonya on 12 Dec 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback. We hope you will give us another chance next time you are in the area.

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Stayed 1 night in Dec 2023
Response from Tonya on 5 Dec 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback and are happy to hear you enjoyed your stay. We look forward to having you back next time you are in the area.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient off of the interstate. Good breakfast. The only concern is that the air in the room was uncomfortably dry.
Stayed 1 night in Dec 2023
Response from Tonya on 5 Dec 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback. Thank you for bringing the air to our attention. I will have someone check that unit. We look forward to having you back next time you are in the area.

10/10 Excellent

cid

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed.
Stayed 1 night in Nov 2023
Response from Tonya on 5 Dec 2023
Thank you for taking the time to review your stay with us. We are happy to hear you enjoyed your stay. We look forward to having you back next time you are in the area.

8/10 Good

Dianne, Amherst

Liked: Cleanliness, staff & service, property conditions & facilities
There was loud music on the outside of the lobby that we could hear in our room until really late, definitely after 1 am.
Stayed 1 night in Nov 2023
Response from Tonya on 13 Nov 2023
Thank you for bringing this to my attention. We apologize for the wedding party being loud. We did ask several times for them to lower their music volume.

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2023
Response from Tonya on 11 Nov 2023
Thank you for taking the time to review your stay with us here at the Holiday Inn Express NE Bensalem. We are so happy you enjoyed your stay and we look forward to having you back next time you are in the area.

10/10 Excellent

Granit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice staff
Stayed 1 night in Oct 2023
Response from Tonya on 7 Nov 2023
Thank you for taking the time to review your stay with us. We are happy you enjoyed your stay and we look forward to seeing you again next time you are in the area!

8/10 Good

Rose

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Tonya on 7 Nov 2023
Thank you for taking the time to rate your stay with us. We are happy you enjoyed your stay, and we look forward to seeing you again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tonya on 31 Oct 2023
Thank you for taking the time to rate you stay with us. We are happy you enjoyed your stay and we look forward to having you back with us next time you are in the area.

8/10 Good

Lyndon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Tonya on 31 Oct 2023
Thank you for taking the time to rate your experience with us. We appreciate the rating and look forward to having you back!

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephen is nice breakfast was good for the most part. They did everything right
Stayed 6 nights in Oct 2023
Response from Tonya on 26 Oct 2023
Thank you for taking the time to review your stay with us. We are happy you enjoyed your stay and we look forward to having you back with us next time you are in the area!

4/10 Poor

Lynnette

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Tired hotel
Staff was very friendly, but not all the electrical or phone outlets worked. Our in room safe did not work . I went to the front desk and asked to have it fixed. They never took care of it. One day when we wanted our room cleaned, no one came. The rugs seem dirty and getting old. The bath room is very small. I don’t think I will be staying here again. The hotel seems to be getting tired, the elevator makes a un-nerving sound and looks dirty.
Stayed 6 nights in Oct 2023
Response from Tonya on 25 Oct 2023
Thank you for taking the time to review the Holiday Inn Express Bensalem. Thank you for taking the time to bring your experience to our attention. We appreciate your feedback and thank you for choosing Holiday Inn Express.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day trip
Stay for 2 days for work. Hotel is going througj some remodeling but it is clean. The front desk girl at night was really awesome and helpful, her name is itera. If i spelled it right. House keeping can be a little better on leaving fresher towels and stuff but no big deal. Good place for the price
Stayed 2 nights in Oct 2023
Response from Tonya on 23 Oct 2023
Thank you for taking the time to review your stay with us here at the Holiday Inn Express NE Bensalem. We are so happy you enjoyed your stay! We look forward to seeing you again next time you are in the area.

10/10 Excellent

harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, peaceful and quiet
Stayed 2 nights in Oct 2023
Response from Tonya on 23 Oct 2023
Thank you for taking the time to review your stay with us here at the Holiday Inn Express NE Bensalem. We are happy you enjoyed your stay and we look forward to having you back next time you are in the area!

8/10 Good

Arkadiusz

Stayed 1 night in Oct 2023
Response from Tonya on 7 Nov 2023
Thank you for taking the time to rate your stay with us. We are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tonya on 14 Oct 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback and look forward to having you stay with us again next time you are in the area.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Was a good stay didn’t encounter any problems. The couch in the room is pretty uncomfortable but when you’re on vacation you don’t spend much time in your room anyway. 10/10 stay
Stayed 3 nights in Oct 2023
Response from Tonya on 9 Oct 2023
Thank you for taking the time to review your stay with us. We are so happy you enjoyed your vacation! We hope you will visit us again if you are ever in the area.

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They allowed us to check in very early for wedding party preparations. Very nice!
Stayed 1 night in Oct 2023
Response from Tonya on 7 Oct 2023
Thank you for taking the time to review your stay with us here at the Holiday Inn Express NE Bensalem. We appreciate your feedback and are so happy you enjoyed your stay, and that we could offer you the early check-in.

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tonya on 3 Oct 2023
Thank you for taking the time to rate the Holiday Inn Express NE Bensalem. We appreciate your business and look forward to having you stay with us again next time you are in the area.

4/10 Poor

Danesha

Travelled with family and small children, Business traveller
My room was smelly, smelled like pee when the AC was on. Me and my family are all asthmatic and we all had to take breathing treatments due to the stuffiness and smell of the room. Upon attempting to use the pull out bed the bed spread and comforter were stained with a reddish/orange stain. Our room was upgraded executive suite after speaking with the front desk. They were more than accommodating. Other than that my stay was average I’ve stayed at better hotels.
Stayed 2 nights in Sep 2023
Response from Tonya on 3 Oct 2023
Thank you for your feedback. We will bring this to the attention of the appropriate staff. I am happy to hear that front desk staff was able to resolve the issue for you. We hope you will give us another chance next time you are in the area.

8/10 Good

Jody

Travelled with family and small children
Liked: Staff & service
Great front desk staff!
Stayed 1 night in Sep 2023
Response from Tonya on 23 Sept 2023
Thank you for taking the time to give us your feedback. We appreciate it and we look forward to having you stay with us again!

10/10 Excellent

Roberta

Stayed 1 night in Sep 2023
Response from Tonya on 14 Oct 2023
Thank you for taking the time to review your stay with us. We are so happy you enjoyed your stay and we look forward to seeing you again next time you are in the area!

10/10 Excellent

shrenik m

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Sep 2023
Response from Tonya on 19 Sept 2023
Thank you for taking the time to review the Holiday Inn Express NE Bensalem. We are happy you enjoyed your stay, we look forward to having you back when you are in the area.

10/10 Excellent

Khemraj, South Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Aug 2023
Response from Tonya on 19 Sept 2023
Thank you for taking the time to review the Holiday Inn Express NE Bensalem. We are happy you enjoyed your stay, we look forward to having you back when you are in the area again.