Dear Darnell, Thank you for sharing your feedback. We are sorry to hear about your experience and apologize for any inconvenience caused during your stay. We take guest feedback seriously and will use your comments to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future. Sincerely,Hotel Management

Dear Jade, Thank you for sharing your concerns with us. We sincerely apologize for the unsatisfactory experience you encountered during your stay. Rest assured, we are taking immediate action to address each of the issues you've raised to ensure our guests' comfort and satisfaction. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to have another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Nadia, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We apologize for our associate's behavior and appreciate you informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Khaina, Thank you for staying with us and sharing your experience. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management

Dear Bindhu, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

Dear Pricilla, Thank you for taking the time to review our hotel. We are deeply sorry for the issue with your reservation and how it was handled. We will review your comments with our team to ensure that such incidents are avoided in the future. We appreciate you bringing this to our attention and your patience with us. We would like to make it up to you and show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management

Dear Christopher, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Carol, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please give us another opportunity to show you a better service.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your review. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

Dear Stephanie, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Stefan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Tarutani, Thank you for choosing our hotel for your stay. We are glad for your kind comments about our staff. However, we are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Mohammad Z, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear John, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return here. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Mario, Thank you for staying at our hotel. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management

Dear Vernon, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Kevin Deliee, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management

Dear Aliya, Thank you for taking the time to review your experience with us. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Joseph, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not meeting your expectations and for the inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We regret we couldn't give you a better impression, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Brigette, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Your comfort is a top priority for us, and we're delighted to know you're satisfied with the clean room and amenities. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Sory, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Paullette, Thank you for choosing our hotel for your recent visit to the city. It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback.Sincerely,Hotel Management

Dear Aaren, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we are sorry for your disappointment with the parking fee. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Daniel, We're disappointed to see that your recent stay did not meet your expectations or ours. We genuinely value the comfort of our guests, and we apologize for falling short in this aspect. While we aim to provide affordable accommodations, we also want to maintain a high standard of cleanliness and comfort. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a more immaculate and relaxing accommodation for our guests in the future. We hope you will consider giving us another chance in the future so we can demonstrate our commitment to improving our services.Sincerely,Hotel Management

Dear Charles, Thank you for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve, and we look forward to providing you with the flawless experience you deserve.SincerelyHotel Management

Dear Amy, Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Management

Dear Barbie, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by switching rooms. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Mary, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained, and pest-free room, and we’re sorry for being unable to make that happen for you. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns and that you have not yet received the promised adjustment on your bill. Please be assured that what you experienced is unacceptable by our standards, and we will look into this matter. Meanwhile, please reach out to us at the front desk directly for any further queries you may have. Thank you for bringing this to our attention. We value your business and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Melissa, We regret that we couldn't give you a better impression of our hotel, and we apologize for not meeting your expectations regarding the condition of our property. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance team for review and action. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Elisa, We appreciate your valuable feedback about our beautiful area. However, we sincerely apologize for the lack of satisfactory service provided by our staff and for the inconvenience this may have caused. We take such feedback seriously and assure you that we will make every effort to address the issue and improve our service. Additionally, we appreciate your comments regarding our breakfast and will take steps to enhance the quality of our offerings. Thank you for bringing these matters to our attention. We hope to improve your experience when you return to the area.Sincerely,Hotel Management

Dear Mark, Thank you for your recent stay at our hotel. We sincerely apologize for any inconvenience you may have encountered during check-in. Additionally, we empathize with your concerns regarding the parking fee and regret you were not entirely satisfied with the quality and condition of our accommodations. To maintain transparency, we frequently update our website with the most up-to-date information and pricing so guests can review parking rates before booking. We are committed to providing a high-quality guest experience, and we appreciate your feedback as it helps us continually improve our services. Sincerely,Hotel Management

Dear Danielle, Thank you for sharing your thoughts on your recent stay. Your comment is important to us, and we want you to know that we always prioritize the safety and comfort of our guests. Therefore, we apologize that this was not your experience. If we had been made aware of these issues during your time with us, we would have been more than happy to address the situation and provide the necessary assistance promptly. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management

Dear Julie, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in, and we understand your frustration regarding the various issues you described. Your feedback is invaluable as we are committed to providing the best experience for our guests. Rest assured, we're taking steps to address this issue promptly. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback regarding your concerns during your time with us. We understand the importance of providing our guests with a clean and peaceful environment and sincerely apologize for falling short. We take your concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear SUMAN, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management