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Reviews of Embassy Suites by Hilton Philadelphia Valley Forge

3.5 out of 5
Embassy Suites by Hilton Philadelphia Valley Forge
888 Chesterbrook Blvd, Wayne, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 338 out of 504 reviews" "
Rating 8 - Good. 102 out of 504 reviews" "
Rating 6 - Okay. 36 out of 504 reviews" "
Rating 4 - Poor. 14 out of 504 reviews" "
Rating 2 - Terrible. 14 out of 504 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

John, Tallahassee

Travelled with family
Liked: Cleanliness, staff & service, amenities
* The were some spots on the ceiling in the hallway on the top floor that were peeling off probably due to water-damage. Very unsightly. * The first two days of our stay were effectively ruined due to a large "conference(s)/parties" that had congregated in the dining areas late into the night. Since the rooms open up into the open space above the dining areas, the noise went straight to the rooms which offered little to no soundproofing. It was unbearable but there was nothing we could do. A bad choice to come to this hotel at that time and just a bad design of the hotel in general to be so open and not soundproof the rooms.
Stayed 4 nights in May 2024

10/10 Excellent

A

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice for the indoor pool to have been heated, as we chose this hotel for the pool. Other than that, it was a great stay. We would definitely stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay and the breakfast was amazing as well
Stayed 2 nights in May 2024

8/10 Good

Homayoon, Skokie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very caring and professional staff
Stayed 3 nights in May 2024

10/10 Excellent

Harold, MORGANTON

Travelled with family
Checkin was quick and professional. Mohammed was pleasant and fun to deal with. We had dinner in the restaurant and the food and service were top notch. Definitely one of the best Embassy Suites we have stayed at.
Stayed 1 night in May 2024

6/10 Okay

Marc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was in room 239. We had live and dead flies in the room 10 . Who cleaned the room prior to my arrival? I had to call the front desk to have them come up and clean it.
Stayed 2 nights in May 2024

10/10 Excellent

Anastasia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good service was excellent rooms are clean! Thank you for making us feel at home‼️
Stayed 5 nights in May 2024

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this hotel multiple times and each time the experience has been great! Highly recommend
Stayed 2 nights in May 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints except that the “welcome reception” was out of snacks one hour into the 1.5 hour reception. It appeared they had cheese and crackers, veggies and dip and something else. Free beverages including alcohol is very nice but not when you don’t drink alcohol. Would’ve been nice to refill the treats. Didn’t swim at all because the indoor pool was ice cold. Would’ve loved a relaxing swim. I think this is one way that hotels are cutting costs. I notice it a lot.
Stayed 1 night in May 2024

10/10 Excellent

Thepul

Travelled with family and small children
Liked: Cleanliness, staff & service
HI, we enjoyed the property. The only comment is coffee maker inside not work and also no one in staff not aware how it get it work.. but, i got complementary coffee from front desk. I also have concern outside smell (smell like Dog poop).. it may be related with new mulch.. it didn't trouble much other than walking in/out to the car. Thanks, Thepul K
Stayed 2 nights in May 2024

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Blair

Travelled with family and small children
We loved our stay. Free happy hour each day from 5-6:30. Beds were comfy and breakfast was good.
Stayed 1 night in May 2024

10/10 Excellent

Ingrid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great!
Stayed 1 night in May 2024

10/10 Excellent

Joseph, Limoges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent Mohamed, Tyler and Maria.
Stayed 1 night in Apr 2024

8/10 Good

Steven H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2024

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great breakfast. I didn't understand why maid tidied up the sitting area and bathroom, emptied the trash in the bedroom, but left the bed unmade.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is second to none!
Stayed 3 nights in Apr 2024

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was not worth the price
Stayed 3 nights in Apr 2024

10/10 Excellent

Joseph, Limoges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tyler and Maria were very helpful. I thoroughly enjoyed our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Breakfast was great also.
Stayed 1 night in Apr 2024

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing we had to switch rooms the first time due to a cigarette smell in the first room and they accommodated us quickly thanks.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenneth

Stayed 3 nights in Apr 2024

10/10 Excellent

Heavyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was extremely nice for the price! The room was beautiful and very clean, and the bed was hands down the most comfortable hotel bed I’ve ever slept in. Only down side is the pool was not heated so I was not able to enjoy that, as the water was ice cold. Nonetheless, I will definitely stay here again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lydia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at embassy suite. It was great. We had everything we needed, and the suite was a very good size . Breakfast was very decent . I recommend.

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Steffi

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel has a nice modern look & feel and I liked that there were several spacious common areas for team gathering and socializing. I had very little interaction with staff but when I did, they were friendly. However, my room was not clean. Surfaces were dusty. Hair on bathroom floor and sink. Shower curtain moldy. Our bedroom door was busted and wouldn’t shut all the way. Our toilet ran the entire time we were there. I was charged an additional $50 deposit for “incidentals” on a room that clearly already had several incidents prior to my arrival.
Stayed 1 night in Mar 2024

6/10 Okay

Nate

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was great however they did forget to mention that they had free happy hour.
Stayed 1 night in Mar 2024

10/10 Excellent

Krista

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
The front staff was friendly, as usual. I love that the hotel is dog friendly, but when we arrived in our room there was a brownish orange stain on the carpet… not good. And there are a ton of 9 year olds here for some hockey convention… super loud in the lobby. But the rooms are surprisingly quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities
staff very friendly and attentive
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great embassy suites
The hotel was very clean and very friendly front desk...the best part was it was an actual hot breakfast with bacon!!!! And the pool.was actually warm two things most hotels are lacking in...location was close to great restaurants and activities will definitely stay here again but you cant go wrong with embassy they are always amazing
Stayed 2 nights in Feb 2024

10/10 Excellent

Veronica, Philadelphia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean property with an exceptional breakfast!
Stayed 3 nights in Feb 2024

6/10 Okay

Brandon

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpets stained in room rooms need minor repairs that aren’t getting addressed. Ordered room service didn’t get all the food we ordered bar and grill food wasn’t that good nothing like it was talked up to be by front desk staff.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Needs some maintenance, but nice.
Hige place, room set up great, but rundown a bit and lots of things in the room were broken. Shower, lights, usb ports. Nice tvs and rightly reception wonderful, though. Would stay again.
Stayed 2 nights in Jan 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice shower looked bigger online and stain on light, wallpaper peeling in bathroom some. Great bfast though.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very picky! This property was a place I’d stay at again!
Stayed 1 night in Jan 2024

10/10 Excellent

Katherine

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

PHILIP, piscataway

Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Travelled with partner
Stayed 2 nights in Dec 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Chou-Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Quiet area around hotel. Hotel is old, and needs renovation. Not much sound deadening between rooms.
Stayed 2 nights in Dec 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

zachary

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
Property definitely had great potential and/or was very nice, but there was lack of basic maintenance around the hotel and in our room. Our employee at check in had zero enthusiasm and provided us zero information on our room, the hotel, or any other pertinent information.
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and always available. I got in close to 1am and everyone was very attentive and welcoming. Room was good. Facility was very clean and orderly. I felt safe to be there.
Stayed 1 night in Dec 2023