Breakfast served

Reviews of Canopy by Hilton Philadelphia Center City

4 out of 5
Canopy by Hilton Philadelphia Center City
1180 Ludlow Street, Philadelphia, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1119 out of 1489 reviews" "
Rating 8 - Good. 233 out of 1489 reviews" "
Rating 6 - Okay. 64 out of 1489 reviews" "
Rating 4 - Poor. 33 out of 1489 reviews" "
Rating 2 - Terrible. 40 out of 1489 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! Thanks!
Stayed 2 nights in May 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool decor, very comfortable and quiet room. Staff was friendly at check out. No complaints!
Stayed 1 night in May 2024
Response from Shawn Metcalf on 27 May 2024
We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean, friendly staffs, walking distance to Philadelphia Convention Center where we attended the graduation.
Stayed 2 nights in May 2024
Response from Shawn Metcalf on 27 May 2024
We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel great staff great location
Stayed 2 nights in May 2024
Response from Shawn Metcalf on 27 May 2024
We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from Shawn Metcalf on 26 May 2024
We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Ara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for restaurants and nice materials for pillows and bedding
Stayed 2 nights in May 2024
Response from Shawn Metcalf on 26 May 2024
We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

8/10 Good

Jong Jin

Travelled with family
Liked: Cleanliness
Overall was a good stay. The hotel did not have any slippers. The first room we got had a door wouldn’t lock. We were reallocated to a different room. Rooms are decent, but does feel smaller than the pics. The location is very close to Reading Terminal Market, which was great. The neighborhood however was not the best.
Stayed 1 night in May 2024
Response from Shawn Metcalf on 26 May 2024
We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a great things to say about this place. Well I have not seen attention to details in any of the hotel which I have seen here. Very fancy, very chic , good service and good people and of course a great location. Stayed here for a day since I had some business to take care of in the city. very convinient location, felt totally safe. Thing to notice: valet is whopping 62 bucks a night which is a lot of money.
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Hello Ankit,Thank you for being our valued guest at Canopy by Hilton Philadelphia Center City. We were honored to host you during your business trip to Philadelphia, and we're glad you liked our location. While it is our pleasure to offer convenient valet parking, there are several nearby self-parking garages should you desire other options. On behalf of our team, we hope to see you again soon.Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, convenient location. Good stay.
Stayed 2 nights in Mar 2024
Response from General Manager on 23 May 2024
Hello Alexander,Thank you for your positive feedback! We're delighted to hear that you enjoyed our location and staff. We strive to create a welcoming and enjoyable experience for all our guests, and it's great to know we succeeded with your stay. We look forward to welcoming you back to Canopy by Hilton Philadelphia Center City soon!Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great last minute stay, Thank you!
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Hello Howard,Thank you for choosing Canopy by Hilton Philadelphia Center City and for taking the time to share your experience. We are thrilled to hear that your recent last-minute stay was an enjoyable one. It was a sincere pleasure to host you, and we look forward to welcoming you back soon for another five-star stay!Positively Yours, John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Marcia

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Devoni on 24 May 2024
Hello, Marcia. We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Catia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated and centrally located.
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Hello Catia,Thank you for highlighting the recent renovations and our accessible location. Our team is committed to providing a comfortable and convenient experience for all our guests, and we look forward to welcoming you back to Canopy by Hilton Philadelphia Center City for another memorable visit.Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was very understanding and very helpful reception was very polite and helpful. Place was very clean and price was very reasonable I would definitely recommend.
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Hello Eddie,Your recommendation of Canopy by Hilton Philadelphia Center City makes our day! Additionally, thank you for highlighting our hotel's affordability and our team's fantastic service. We are glad you chose to stay with us, and it would be our pleasure to have you as our guest anytime!Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Sherri

Stayed 2 nights in Mar 2024
Response from Devoni on 24 May 2024
Hello, Sherri. We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Guylaine, St-Hyacinthe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is ideal! Short walking distance from shops, restaurants and attractions. The other itself is very well kept and the decor is beautiful. The room was well divided, only downside was the beds that could have been better.
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Hello Guylaine,Thank you for taking the time to provide your review of Canopy by Hilton Philadelphia Center City. We are so glad you enjoyed our hotel's perfect location, with easy access to shops, restaurants, and attractions. Your kind words about the beautiful decor and well-designed rooms are also appreciated. Your feedback regarding the bed is noted as we continually look for ways to improve our guests' experience. We look forward to welcoming you back again soon.Positively Yours,John Fricke, Chief Enthusiast/General Manager

8/10 Good

MARY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. My inly complaint is that the gentleman at the front desk couldn’t refer me to a late night restaurant. I had a long day of traveling and had not eaten all day. So resorted to almonds from 7 eleven. Later found out there were several options available
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Hello Mary,Thank you for your feedback. We're thrilled you found our hotel fantastic. However, we regret the inconvenience regarding late-night dining recommendations and understand how important a good meal is after a long day of travel. We look forward to welcoming you back to Canopy by Hilton Philadelphia Center City for an even more enjoyable stay.Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice decor
Stayed 1 night in May 2024
Response from Devoni on 17 May 2024
Hello Jaime. We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again soon in the near future.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every single staff member we came across was so nice and extremely helpful. The room was very clean.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Hello Melissa, It was such a pleasure having you as our guest! We take great pride in providing our guests with impeccable accommodations and exemplary service, so we are pleased that this was reflected in your experience. Thank you for your perfect rating, and we hope you return on your next trip to Philadelphia! Positively Yours, John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Manuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Lovely rooms. Nice staff.
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Hello Manuela,Thank you for your lovely feedback! We're thrilled you enjoyed our perfect location, comfortable rooms, and friendly staff. We look forward to welcoming you back soon for another great stay at Canopy by Hilton Philadelphia Center City.Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

AnnaMarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the impeccable service at this hotel. I was contacted several times during my 3 day visit inquiring if there was anything we needed . The hotel was chic and spotless. I have been a Marriott reward member for 30 years but after this visit I am planning to not only become a Hilton Rewards member but will be choosing Hilton properties on my travels going forward!
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Hello AnnaMarie,Thank you for sharing your experience! We're honored to hear that our service made such a positive impression on you during your stay and that our proactive approach and attention to detail exceeded your expectations. We are thrilled that you are considering becoming a Hilton Rewards member and choosing our properties for your future travels. We look forward to welcoming you back to Canopy by Hilton Philadelphia Center City soon and providing more memorable experiences!Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great rooms, and I never heard bad music while I was in the hotel! AWESOME!
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Hello Patrick,We're thrilled you had a positive experience at Canopy by Hilton Philadelphia Center City. Our team takes pride in providing excellent service, and we're delighted their hospitality elevated your stay. It's fantastic to know that you enjoyed our well-appointed rooms, and we're also glad you appreciated our pleasant ambiance. Thank you, and we can't wait to welcome you back for another superb stay!Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Dana, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very central and the staff was amazing. Rooms are a little small but we were exploring the city anyway. Would stay here again!
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Hello Dana,We're thrilled you enjoyed our central location and found our team amazing. It's also wonderful to hear you had an opportunity to explore the city. Having you stay with us was a pleasure, and we look forward to welcoming you back to Canopy by Hilton Philadelphia Center City for another great experience!Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Kim

Stayed 1 night in May 2024
Response from Shawn Metcalf, Front Desk Lead on 15 May 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

6/10 Okay

Gabe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice but when I returned to my room after leaving my sleeping sign on the door there were clear signs someone had broken into my room and it made me uncomfortable for the remainder of my stay
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Hello Gabe,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about safety. Safety is a top priority at our hotel and we would like the opportunity to further discuss this with you to gather additional information. We'd be happy to speak with you offline about your specific situation, and we hope to see you again should you be back in the area.Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Nita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, my fave boutique hotel - great French Brassarie in lobby.
Stayed 1 night in May 2024
Response from Devoni on 10 May 2024
Hello, Nita. We are so happy that you enjoyed your stay with us at The Canopy. We also hope to see you again in the near future!

10/10 Excellent

Anne, Lancaster

Travelled with partner
Like a boutique hotel. Great staff, great breakfast. Bathroom was dusty. Sofas in lobby and adjoining room quite stained. Otherwise, great stay
Stayed 2 nights in May 2024
Response from Shawn Metcalf, Front Desk Lead on 9 May 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

christine

Stayed 2 nights in May 2024

8/10 Good

Kendel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the area is nice. The staff was great and very accomidating except for one thing. I drove there to celebrate with my wife for our anniversary and I gave my car in for valet. When I recieved my car later that night to go out to dinner I put my suit in the back of the car and asked the valet guy a question about tips and then got in the car and left We drove straight to the restaurant. When I got out my car to grab my suit I noticed I had a dent and scratch on my car. I had no hiccups on the drive to the restaurant either. I brought it up when I got back to the hotel and I want to note the staff was very polite the whole time. Unfortunately even though they are supposed to take pictures when you give them the car for situations like this, the valet messed up and took pictures of a SUV instead of my sedan and had those pictures attached to my profile. Thankfully it was a rental and I put protection on the car every time I rent, but it was unfortunate because im certain it was the valet who was responsible for dent/scratch. I believe it was an honest mistake but the right thing to do would of been to own up to it and bring it to my attention. Besides this incident it was a great hotel and a great stay! I would still stay there agian for sure, and have plans to go back in a few months. If you have read this review all the way through, do yourself a favor and still book.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Hello Kendel,Thank you so much for the high rating. We're so happy to know that you had a good time with us overall and we appreciate you highlighting our clean accommodations. That being said, we're sorry to hear about the issue you described with the valet. Your feedback regarding this matter is gratefully received and we encourage you to reach out to us offline so that we can gather more information and better assist you. We hope to hear from you soon, as we never want to leave a matter like this unresolved. Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Jeff Sun, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
fun atmosphere
Stayed 3 nights in Apr 2024
Response from Devoni on 2 May 2024
Hello, Jeff! We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again within the near future.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I would have had a longer stay! This is a fun and functional property. My room was exceptionally roomy for a city stay. Love the touches like in room Nespresso and a low cost simple breakfast option. All of the staff were kind and informative. Location was central to great food, shopping and touristing.
Stayed 1 night in Apr 2024
Response from Devoni on 2 May 2024
Hello, Joyce! We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again within the near future.

10/10 Excellent

Benjamin

Stayed 1 night in Apr 2024
Response from Devoni on 24 May 2024
Hello, Benjamin. We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Devoni on 1 May 2024
Hello, Erin! We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefect hotel in the city hall area. Very nice staff
Stayed 1 night in Apr 2024
Response from Devoni on 1 May 2024
Hello, Douglas! We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 3 nights in Apr 2024
Response from Devoni on 1 May 2024
Hello, Daniela! We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a convention center event. This hotel is fabulous. A feast for the eyes. Great art and decor. Great music playing. Great fitness center. Great room coffee makers and coffee service in the morning. Walk to convention. Center was safe. Only issue was limited food after 8pm.
Stayed 3 nights in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on 29 Apr 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

8/10 Good

Samia, Hillside

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the decor and the staff was friendly
Stayed 2 nights in Feb 2024
Response from Shawn Metcalf, Front Desk Lead on 29 Apr 2024
Thank you, so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on 29 Apr 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Cortney

Stayed 3 nights in Apr 2024
Response from Devoni on 24 May 2024
Hello, Courtney. We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, had a great feel and very comfortable. Every single member of staff I met was beyond welcoming and kind. Would absolutely stay here again
Stayed 3 nights in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on 27 Apr 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a night. Great location
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Hello Anna,It was a pleasure hosting you at Canopy by Hilton Philadelphia Center City! We're glad you enjoyed your visit and that our location worked well for your trip. The next time you're in the area, please come see us again.Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Lindsay, Lake Country

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shawn Metcalf on 25 Apr 2024
Lindsay, thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Mandy

Stayed 4 nights in Apr 2024
Response from Shawn Metcalf on 25 Apr 2024
Mandy, thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CM on 23 Apr 2024
Thank you for the positive review of your stay with the Canopy Philadelphia. We look forward to seeing you again soon!

8/10 Good

Michael, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Decent value
Stayed 3 nights in Feb 2024
Response from Devoni on 23 Apr 2024
Hello, Michael. We are so happy that you enjoyed your stay with us. We hope to see you again within the near future!

8/10 Good

Pei Ling

Stayed 1 night in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on 9 May 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

8/10 Good

Elaine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 1 night in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on 20 Apr 2024
Elaine, thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Devoni on 23 Apr 2024
Hello, Alfredo. We are so happy that you enjoyed your stay with us. We hope to see you again within the near future!

10/10 Excellent

Idalys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Devoni on 23 Apr 2024
Hello, Idalys. We are so happy that you enjoyed your stay with us. We hope to see you again within the near future!

10/10 Excellent

Carol

Good location
Stayed 1 night in Apr 2024
Response from Devoni on 19 Apr 2024
Hello Carol. We are so happy that you enjoyed your stay with us! We also hope to see you again within the near future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Devoni on 19 Apr 2024
Hello Cheryl. We are so happy that you enjoyed your stay with us! We also hope to see you again within the near future.