Exterior

Reviews of AKA Rittenhouse Square

4 out of 5
AKA Rittenhouse Square
135 South 18th St., Philadelphia, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 257 out of 347 reviews" "
Rating 8 - Good. 54 out of 347 reviews" "
Rating 6 - Okay. 22 out of 347 reviews" "
Rating 4 - Poor. 11 out of 347 reviews" "
Rating 2 - Terrible. 3 out of 347 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom is tiny.. staff more than made up for it. Recommend.
Stayed 4 nights in May 2024
Response from Tony D'Erasmo Front Office Manager. on 19 May 2024
Greetings Robert, thank you for taking the time to fill out a survey for our property! We are so grateful to see that you enjoyed your time with us, and that the staff was able to provide you with a five star experience. We would love to host you again, and will make sure to provide you with a suite with a larger bathroom during your stay.

10/10 Excellent

Berry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the AKA Rittenhouse Square. Fantastic room and the staff was super friendly.
Stayed 2 nights in May 2024
Response from Tony D'Erasmo Front Office Manager on 14 May 2024
Greetings, thank you so much for the lovely feedback! We are so happy to see that you enjoyed your stay with us and have a five star experience. We hope to have the chance to host you again, and be your new home away from home in Philadelphia.

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tony D'Erasmo Front Office Manager on 21 May 2024
Greetings Dan, thank you for taking the time to provide us with your feedback. We would love to know what we could have done better to provide you with a five-star experience. Please reach out and let me know, so that I can share that feedback with our leadership team. We hope you give us a second chance in the future.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 3 nights in Feb 2024
Response from Tony D'Erasmo Front Office Manager. on 29 Apr 2024
Greetings Benjamin, thank you so much for taking the time to provide us with feedback! We are so happy to see you enjoyed your time with us, and we hope to have the chance to host you again.

10/10 Excellent

Luz Mariam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing. Great layout of the unit. The front desk staff are superb!
Stayed 4 nights in Apr 2024
Response from Tony D'Erasmo Front Office Manager. on 24 Apr 2024
Greetings Luz, thank you so much for the feedback! We are so happy to see you had an amazing experience, and I will be sure to share this feedback with the front desk so they can see what a great job they did. We hope to have the chance to host you again.

8/10 Good

Dawn

Stayed 1 night in Apr 2024
Response from Tony D'Erasmo Front Office Manager on 13 May 2024
Greetings Dawn, thank you for taking the time to leave a review of our property. While we are happy to see you enjoyed your stay, we would also love to know what we could have done to make your stay a five star experience. Please feel free to reach out and let me know, so we can better our service!

10/10 Excellent

JOHN, Philadelphia

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Great service
Stayed 1 night in Apr 2024
Response from Tony D'Erasmo Front Office Manager. on 15 Apr 2024
Greetings John, thank you so much for the positive feedback. I am so happy to see that you had a five star experience, and we hope to be your new home away from home in Philadelphia. Please come back to visit soon!

10/10 Excellent

christiane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff!!!!
Stayed 1 night in Apr 2024
Response from Tony D'Erasmo Front Office Manager. on 14 Apr 2024
Good morning Christiane, thank you so much for the amazing feedback! It was a pleasure getting the chance to host you and we are so happy to see you had a five star experience. We hope to be your new home away from home in Philadelphia.

10/10 Excellent

Simon Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff including Wiston and Juliet were all super helpful and friendly.
Stayed 5 nights in Apr 2024
Response from Tony D'Erasmo Front Office Manager on 11 Apr 2024
Greetings, thank you so much for the feedback! It was such a pleasure getting the chance to host you, and we hope to have the chance to host you again. I will be sure to share this feedback with Juliet and Wister so they can see what an amazing job they did.

10/10 Excellent

Khidir, Ridgewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tony D'Erasmo Front Office Manager. on 24 Apr 2024
Greetings Khidir, thank you so much for the feedback! We are so happy to see you had a five start experience, and hope to have the chance to host you again! Please let us know if there was anything we could have done to enhance your stay further.

10/10 Excellent

Adewale

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Tony D'Erasmo Front Office Manager. on 25 Mar 2024
Greetings Lisa, thank you so much for the feedback! We are so happy to see that you had an amazing experience, and we hope to be your new home away from home in Philadelphia.

10/10 Excellent

Lisa, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful property in a great location.
Stayed 3 nights in Mar 2024
Response from Tony D'Erasmo Front Office Manager. on 25 Mar 2024
Greetings Lisa, thank you so much for the feedback! We are so happy to see that you had an amazing experience, and we hope to be your new home away from home in Philadelphia.

6/10 Okay

Codruta, Cambridge

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Easy check in, the restaurant is excellent.
Stayed 3 nights in Feb 2024
Response from Tony D'Erasmo Front Office Manager on 25 Feb 2024
Good afternoon Codruta, thank you for taking the time to fill out a survey for our property. We would love to know what we could have done to turn your stay into a five star experience. Please reach out and let me know, so we can better our service for future guests!

10/10 Excellent

Anne j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Tony D'Erasmo Front Office Manager. on 20 Feb 2024
Good morning Anne, I am reaching out from AKA Rittenhouse Square to thank you for taking the time to complete a survey for our property. It was an absolute pleasure getting the chance to host you, and I am so happy to see that you had a five star experience! We hope to have the chance to host you again.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: -Convenient location -Kitchenette in-room with utensils, kitchenware, and appliances like small fridge, toaster, teapot, plate/bowls, glasses/mugs, and microwave -Nice, helpful staff -Quiet, despite being in a busy area Cons: -No parking (no garage nor validation), so parking at a nearby garage adds an extra $50 per day -No breakfast offered, which is another added expense -Shower has low water pressure and lukewarm temperature at best -Room is tiny -Too expensive
Stayed 2 nights in Feb 2024
Response from Tony D'Erasmo Front Office Manager on 17 Feb 2024
Greetings David, thank you for taking the time to fill out a survey for our property. It was a pleasure getting the chance to host you, and while I am happy to see you enjoyed your time with us, I am also disappointed to see that we did not meet all of your expectations. Please know that I have our engineering team working on the suite you stayed in to fix the water temperature issue as that is not a common issue we have here. Also, for your next stay we have a multitude of different room types that are much larger in size. Please let me know the next time you are booking, and I will be sure to give you a complimentary upgrade, so you can try one out!

4/10 Poor

Erik

Stayed 1 night in Jan 2024
Response from Tony D'Erasmo Front Office Manager on 28 Jan 2024
Greetings Erlk, thank you for taking the time to leave us a review of our property. I am very sorry to see that we did not meet your expectations, and I would love to know what we could have done to enhance your stay for future guests of our property. We hope that you decide to give us a second chance, so that we can provide you with a true AKA experience!

6/10 Okay

Tim

Stayed 2 nights in Jan 2024
Response from Tony D'Erasmo Front Office Manager. on 25 Mar 2024
Greetings Lisa, thank you so much for the feedback! We are so happy to see that you had an amazing experience, and we hope to be your new home away from home in Philadelphia.

8/10 Good

Allison M

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The location is the best, the staff is friendly but the amenities, cleanliness and housekeeping is not the best. I like to go to a hotel where services are included.
Stayed 14 nights in Jan 2024
Response from Tony D'Erasmo Front Office Manager on 22 Jan 2024
Good afternoon Allison, thank you so much for the feedback! It was a pleasure getting the chance to host you, and we are happy to see you enjoyed your stay. I am sorry that we were unable to provide you with all the services that you wanted, but I hope that you decide to give us another chance in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tony D'Erasmo Front Office Manager on 22 Jan 2024
Greetings Stephen, thank you so much for the lovely feedback! It was an absolute pleasure getting the chance to host you, and we are so happy to see that you had a perfect 10/10 experience. We hope to be your new home away from home in Philadelphia.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tony D'Erasmo Front Office Manager. on 21 Jan 2024
Greeting Frank, thank you for taking the time to leave us a review! We are delighted to see you had a five star experience, and we hope to be your new home away from home in Philadelphia.

4/10 Poor

Kevin, San Mateo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is not well maintained. Multiple items in the unit and the fitness center did not work.
Stayed 6 nights in Dec 2023
Response from Tony D'Erasmo Front Office Manager. on 31 Dec 2023
Good morning Kevin, thank you for taking the time to leave feedback for our property. Please know that we hold ourselves to a high standard, and we clearly failed to hit that goal during your stay. We will be thoroughly going through your suite today, to make sure we correct all the issues you experienced. We hope that you decide to give us a second chance in the future.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, relatively quiet, lots of space, good kitchen but needs a cutting board. Neighborhood suffers from typical urban ills but very convenient for us visiting relatives in Philadelphia. Staff super welcoming and accommadating. Well run place, would stay there again.
Stayed 3 nights in Dec 2023
Response from Tony D'Erasmo Front Office Manager. on 27 Dec 2023
Greetings Daniel, thank you so much for taking the time to leave a review for our property. It was a pleasure to host you, and I am so happy to see that you had a five star experience with us! We hope to be your new home away from home, and can not wait to host you again.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the AKA Rittenhouse many times. It is probably the best location in Philadelphia-- overlooking Rittenhouse Square and right next to the best restaurants and shops in town. The apartments are spacious and comfortable. Like so much of Philadelphia, the building is old but beautiful.
Stayed 7 nights in Dec 2023
Response from Tony D'Erasmo Front Office Manager. on 17 Dec 2023
Greetings James, thank you so much for the shout out! We are grateful to see you had a perfect experience, and we hope to be your new home away from home in Philadelphia. Come back soon!

10/10 Excellent

Noel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tony D'Erasmo Front Office Manager. on 17 Dec 2023
Greetings Noel, thank you so much for the positive feedback. It was an absolute pleasure hosting you and we are grateful that you had a 5 out of 5 experience! We hope to have the chance to host you again.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in such a good location. We drove in and there is parking across the street. It’s not part of the hotel, so you will pay extra, but it’s very convenient. The front desk was excellent, welcoming. On our last night, we did have trouble with our shower, but it was addressed and remedied immediately by the front desk staff. We were really happy to stay there and will stay there again when we’re back in town.
Stayed 1 night in Dec 2023
Response from Tony D'Erasmo Front Office Manager on 12 Dec 2023
Greetings, thank you so much for the feedback! It was an absolute pleasure getting the chance to host you, and I am so happy to see that you enjoyed your stay with us. I apologize about the shower. We will make sure this is addressed immediately. We are happy to be your new home away from home in Philadelphia, and look forward to seeing you again.

10/10 Excellent

KATRINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious suite equipped with everything needed to make our stay excellent. Staff was friendly and drinks were delicious at the A Kitchen and A Bar located downstairs. We will definitely choose AKA Rittenhouse hotel when we return.
Stayed 2 nights in Dec 2023
Response from Tony D'Erasmo Front Office Manager. on 20 Dec 2023
Greetings Katrina, thank you so much for taking the time to fill out a survey for our property! It was an absolute pleasure getting the chance to host you, and we are so happy to see that you enjoyed your time with us. We hope to be your new home away from home in Philadelphia. Come back to visit soon!

10/10 Excellent

Allison M

Travelled with family
Liked: Cleanliness, staff & service
It was very comfortable
Stayed 12 nights in Nov 2023
Response from Tony D'Erasmo Front Office Manager. on 29 Nov 2023
Good afternoon Allison, thank you so much for the feedback! I am so happy to see you had a five star experience with us, and we hope you decide to stay with us again. Please let us know if there was anything we could have done to enhance your stay.

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the a k a was absolutely wonderful everything was great!!
Stayed 2 nights in Nov 2023
Response from Tony D'Erasmo Front Office Manager. on 29 Nov 2023
Greetings Donnell, thank you so much for the feedback! I am so happy to see you had a five star experience with us, and we hope you decide to stay with us again. Please let us know if there was anything we could have done to enhance your stay.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tony D'Erasmo Front Office Manager on 25 Nov 2023
Greetings Aaron, thank you so much for the feedback! We are so happy to see that you had a five star experience and hope to have the chance to host you again in the future.

10/10 Excellent

Samantha

Stayed 2 nights in Nov 2023
Response from Tony D'Erasmo Front Office Manager. on 21 Nov 2023
Good evening Samantha, thank you so much for the 5 star review! It was a pleasure hosting you and I am so happy to see that you had an amazing experience with us. We hope to have the chance to host you again in the future!

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out well for our stay. Psrks and restaurants nearby
Stayed 3 nights in Nov 2023
Response from Tony D'Erasmo Front Office Manager on 19 Nov 2023
Greetings, thank you so much for the five star review! We are beyond grateful to see that you enjoyed your time with us, and we hope to be your new home away from home in Philadelphia. I will be sure to share this with the team!

10/10 Excellent

Tibor, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. The one bedroom suite was spacious with a full kitchen. Excellent hotel for a longer stay
Stayed 6 nights in Oct 2023
Response from Tony D'Erasmo Front Office Manager on 14 Nov 2023
Greetings, thank you so much for the lovely feedback! It was an absolute pleasure hosting you, and I am so happy to see that the team provided you with a five star experience. We hope to have the chance to host you again.

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Place To Stay in Philly
This is by far my favorite place I’ve stayed on my many trips to Philadelphia. I will definitely stay here again on future trips. The suites are spacious, modern, well equipped, and centrally located in the city. We very much appreciated our suite upgrade as well. One gym machine and one dryer were broken but that wasn’t tragic. Items requested were sometimes delivered to our room and sometimes not. More t.p., dishwasher detergent, and trash bags would have been appreciated without having to request them.
Stayed 8 nights in Oct 2023
Response from Tony D'Erasmo Front Office Manager on 31 Oct 2023
I am reaching out to thank you for taking the time to fill out a survey for our property. It was a pleasure getting the chance to host you, and we are so happy to see that you enjoyed your time with us! I will be sure to share this with the team, so they can see what an impact they made on your stay, it always means a lot to them. If there is anything we could have done to make your stay more enjoyable, please let me know.

10/10 Excellent

Craig

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location- lots of restaurants & shops. Loved the apartment style living. Will absolutely stay again!
Stayed 3 nights in Oct 2023
Response from Tony D'Erasmo Front Office Manager on 30 Oct 2023
Greetings, I apologize that our hotel did not meet your expectations. Please know that we did have an engineer come up to your suite when you were not in the room, and he reported that the shower was working properly. We take all of our feedback seriously, so I will be sure to pass this along to our property manager, so we can address the issues you mentioned. We hope that you give us a second chance in the future, and that we can host you in one of our suites, so that you can get a true AKA experience!

6/10 Okay

Kristin

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Tony D'Erasmo Front Office Manager on 31 Oct 2023
Greetings Kristin, thank you so much for the feedback! I would love to know, how we could have made your stay a full 5 star experience. Please reach out and provide me with any detail you can, so we can continue to improve our services.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 6 experience for $300/night
Unfortunately this hotel is a Motel 6 with lipstick, and nothing like the pictures on the website. The room + especially bathroom photos do not match the experience we had. 1. Bed was very hard and not comfortable. 2. Very dark/dingy even with all the lights on. 3. Bathroom was the size of a small closet. 4. The shower had mold, and the water was a trickle (and when we requested to have it fixed they did nothing).
Stayed 2 nights in Oct 2023
Response from Tony D'Erasmo Front Office Manager on 30 Oct 2023
Greetings, I apologize that our hotel did not meet your expectations. Please know that we did have an engineer come up to your suite when you were not in the room, and he reported that the shower was working properly. We take all of our feedback seriously, so I will be sure to pass this along to our property manager, so we can address the issues you mentioned. We hope that you give us a second chance in the future, and that we can host you in one of our suites, so that you can get a true AKA experience!

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - excellent location right on Rittenhouse Square. The perfect location in Philly. - VIP upgrade to one bedroom suite with library was amazing. So spacious, stylish and comfortable. - very comfortable bed and sofas. - full kitchen with fridge/freezer, hob, oven and microwave. - so nice to have a recycling bin. This is so unusual in hotels unfortunately. - other than a couple of temporary glitches, the WiFi was good throughout the suite. Cons: - very minor issues, as I had such a wonderful stay. - as a full kitchen is provided, and the hotel is aimed at longer stays, it would be good to have a few more things included e.g. washing up liquid, tea/hand towels, drying rack. There were at least 12 glasses but only 4 mugs. For the Europeans, please provide an electric tea kettle! - not all the lights seemed to be connected to the main light switch, so you had to turn them on and off individually. - the bedroom and living area could be quite dark as there are not overhead lights. These are all minor issues and I would not hesitate to stay at AKA Rittenhouse Square again.
Stayed 9 nights in Oct 2023
Response from Tony D'Erasmo Front Office Manager on 22 Oct 2023
Greetings Sarah, thank you so much for taking the time to fill out a review for us! First let me say how grateful I am to see that you had an amazing stay with us. That being said we always value constructive feedback, and I will be sure to share this with our property manager, so we can better aim our service towards future guests! We hope to have the chance to host you again in the future.

8/10 Good

Kenneth

Travelled with partner
Liked: Staff & service, amenities
Distance from living room to bedroom and perfunctory furnishings not friendly or cozy. Very cold atmosphere. May not reeat visit.
Stayed 2 nights in Aug 2023
Response from Tony D'Erasmo Front Office Manager on 13 Oct 2023
Greetings Kenneth, thank you for taking the time to fill out a survey for our property. While I am happy to see that you enjoyed your time with us, I am disappointed to see that we did not meet all of your expectations. I would love to hear more about your stay with us, so please reach out to me, so we can discuss further.

8/10 Good

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near most places of interest. Convenient.
Stayed 4 nights in Sep 2023
Response from Tony D'Erasmo Front Office Manager. on 10 Oct 2023
Greetings Sam, thank you so much for the feedback! It was a pleasure getting the chance to host you, and we hope to have you stay with us again in the future. Let me know if there was anything we could have done to make your stay more enjoyable.

10/10 Excellent

Mercedes

Stayed 3 nights in Oct 2023
Response from Tony D'Erasmo Front Office Manager on 30 Oct 2023
Thank you so much for the positive feedback! We look forward to hosting you again.

4/10 Poor

Kevin

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
We didn't know this was a long-term stay type accommodation in advance of arrival which was disappointing. One should note that this hotel does provide the same type of service and amenities as a hotel you would expect of this level, like a cafe or shop, no mini bar in the room, etc. We stayed in a Platinum Two Bedroom that needed some maintenance in the bathrooms. Pictures shown of the room are staged and do not match the room that was provided to us.
Stayed 2 nights in Oct 2023
Response from Tony D'Erasmo Front Office Manager on 9 Oct 2023
Greetings Kevin, I am terribly sorry that you were unaware of our extended stay nature. Unfortunately, while we try our hardest to meet everyone's expectations, as an extended stay property there are certain things we do not provide such as shops in the hotel, and mini bars. Thank you for the notes regarding the bathroom. Our engineering team will be looking into this today, to have these issues addressed for future guests. We hope you decide to give us a second chance in the future.

10/10 Excellent

Eric, Anchorage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, friendly staff
Stayed 1 night in Sep 2023
Response from Tony D'Erasmo Front Office Manager. on 28 Sept 2023
It was a pleasure getting the chance to host you, and we are so happy to see that you enjoyed your time with us! I will be sure to share this with the team, so they can see what an impact they made on your stay, it always means a lot to them. If there is anything we could have done to make your stay more enjoyable, please let me know.

4/10 Poor

Richard

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
So noisy.
We had a room on the 3rd floor overlooking the bar/restaurant on 18th Street. This was the absolute noisiest hotel room I have ever stayed in. There were loud people on the street and we heard every truck and bus. We got very little sleep every night. They were unable to move us to a room on a higher floor.
Stayed 3 nights in Sep 2023
Response from Tony D'Erasmo Front Office Manager. on 26 Sept 2023
Greetings Richard, I am very sorry that our property did not meet your expectations. Unfortunately, while we can not control the noise coming from the streets, I am sorry that we were not able to move you to a higher floor. Please know that if we were not sold out we would have happily moved you. I will be passing this along to our property manager, so we can look into solutions to help with this noise problem. We hope you give us a second chance in the future.

10/10 Excellent

Cristina, Ridgefield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Tony D'Erasmo Front Office Manager. on 24 Sept 2023
Greetings Cristina, thank you so much for the feedback! It was a pleasure hosting you, and we are so happy to see that you enjoyed your time with us. We hope to have the chance to host you again in the future.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice location
Stayed 2 nights in Sep 2023
Response from Tony D'Erasmo Front Office Manager. on 19 Sept 2023
Greetings Terri, It was a pleasure getting the chance to host you, and we are so happy to see that you enjoyed your time with us! I will be sure to share this with the team, so they can see what an impact they made on your stay, it always means a lot to them. If there is anything we could have done to make your stay more enjoyable, please let me know.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tony D'Erasmo Front Office Manager. on 19 Sept 2023
Greetings Paul, It was a pleasure getting the chance to host you, and we are so happy to see that you enjoyed your time with us! I will be sure to share this with the team, so they can see what an impact they made on your stay, it always means a lot to them. If there is anything we could have done to make your stay more enjoyable, please let me know.

10/10 Excellent

Luella

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 3 nights in Sep 2023
Response from Tony D'Erasmo Front Office Manager. on 19 Sept 2023
Greetings Luella, thank you so much for the review! It was a pleasure getting the chance to host you, and we are so happy to see that you enjoyed your time with us! I will be sure to share this with the team, so they can see what an impact they made on your stay, it always means a lot to them. If there is anything we could have done to make your stay more enjoyable, please let me know.

10/10 Excellent

Xavier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tony D'Erasmo Front Office Manager. on 19 Sept 2023
Greetings Xavier, thank you so much for the review! It was a pleasure getting the chance to host you, and we are so happy to see that you enjoyed your time with us! I will be sure to share this with the team, so they can see what an impact they made on your stay, it always means a lot to them. If there is anything we could have done to make your stay more enjoyable, please let me know.

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Mostly long-stay suites; only weekly room cleaning.
Stayed 5 nights in Sep 2023
Response from Tony D'Erasmo Front Office Manager. on 11 Sept 2023
Greetings thank you so much for the feedback. We are happy to see that you enjoyed your time with us and we hope to have the chance to host you again and turn that four star into a five star!

10/10 Excellent

Peter

Stayed 6 nights in Sep 2023
Response from Tony D'Erasmo Front Office Manager on 31 Oct 2023
Thank you so much for the feedback! We look forward to hosting you again.