In-room safe, desk, iron/ironing board, free rollaway beds
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Reviews of OYO Hotel Phenix City Central

2.5 out of 5
OYO Hotel Phenix City Central
1700 E US 280 Bypass, Phenix City, AL

Reviews

4.2
Rating 10 - Excellent. 42 out of 362 reviews" "
Rating 8 - Good. 38 out of 362 reviews" "
Rating 6 - Okay. 36 out of 362 reviews" "
Rating 4 - Poor. 26 out of 362 reviews" "
Rating 2 - Terrible. 220 out of 362 reviews" "

4.6/10

Cleanliness

5.0/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Derrielle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lisa on 5 May 2024
Hi, Derrielle! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t even check in. The lobby was dirty and smelly. No one at the front desk. Don’t even think of staying there.
Stayed 2 nights in Apr 2024
Response from Lisa on 5 May 2024
Hi, Donna! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa

2/10 Terrible

Antonio

Disliked: Amenities
The motel is a dump I couldn’t check in because the rooms had no hot water and clean towels , this whole facility need to be upgraded or torn down and rebuilt, don’t stay here it look like a hooker motel
Stayed 1 night in Mar 2024
Response from Lisa on 5 May 2024
Hi, Antonio! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa

2/10 Terrible

Randall

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not honor rate booked through Expedia. More than tripled the price upon arrival, went to another hotel and did not stay. Property looked awful.
Stayed 1 night in Mar 2024
Response from Lisa on 5 May 2024
Apologies for the inconvenience caused, Randall! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa

2/10 Terrible

Prisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Never got to check in they gave my room away and marked me as a no show this place is ghetto
Stayed 1 night in Feb 2024
Response from Ammy on 6 May 2024
Hi, Prisco! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

6/10 Okay

David

Liked: Staff & service
I was not on the street or in my car.
Water was hot, no bugs and I was out of the weather. I had to ask for more towels, and a tub plug, and they were brought by promptly. No traffic noise, but heard some people walking and talking as they went by. The room had a smell, not very pleasant, sort of like incense or maybe a chemical hint. Not sure if it was intended to cover up a smell, but I stayed anyway. Price was on the lower side, but I just needed a place to stay, not to be pampered. The bed had a sag in the middle, but not enough to give me a back ache, and I like firm bed. No coffee, no restaurant in the hotel, and no microwave, but there was a mini-fridge. Bright lights lit up the courtyard and filters through to give the room a glow. It seemed clean, but a the caulk around the tub had a bit of mould. Repaired holes in the wall, but not a professional repairs. Flooring wasn't installed properly. Paint was peeling in places. Decor was old and color scheme not to my liking, but I was there to sleep. Not sure if I would stay there again. I think I would rather pay more and have a nicer experience.
Stayed 1 night in Feb 2024
Response from Ammy on 6 May 2024
Apologies for the problems you had faced, David! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Eddie

Stayed 1 night in Jan 2024

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their computer system was down. I didn’t have data on my phone. I used my limited funds to book this room. Got their from another state, and they couldn’t find my reservation. We sat in lobby for hours. After a few hours someone felt bad for us and found a room that wasn’t supposed to be in used and let us crash there a few hours. The room had no power. Door lock was messed up. There was roaches everywhere. I still haven’t gotten my refund either. They saw my receipt in my email but it didn’t matter, they said system was down. And I STILL DONT HAVE MY MONEY BACK
Stayed 1 night in Oct 2023

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bit too much $$$
I booked my room for $48 (58.72 after fees). When I arrived at the hotel, i was told that the room was "under valued" and that they would have to charge me $80 for the room. It was late and I had no time to argue. At the end of the day, I paid $104.86 for my 48 dollar hotel room, so I'm not particularly satisfied at all.
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Stayed 1 night in Dec 2023

2/10 Terrible

Jody

Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I booked a room there on hotels.com and was lex believe it would be just under $100 for two nights. I get to the property and am told it would be $140. Not a great start. I showered the first morning I was there, and when I got back that night, my used towels were gone with no replacements left. The floors felt dirty, loud music was played well past midnight, and the towels and sheets were stained. Will not be staying here again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Denton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl behind the glass door was nice.
Stayed 2 nights in Dec 2023

2/10 Terrible

morgan

Stayed 1 night in Dec 2023

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and had me pay for the rooms again even though I said I prepaid for them. They said the prices were listed wrong. The room was a mess, there was graffiti all over the room and we ended up checking out early and going domewhere else.
Stayed 2 nights in Dec 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan 2024
Hi, Joshua! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Julian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ammy on 6 May 2024
Apologies for the problems you had faced, Julian! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

donnie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from a on 6 May 2024
Hi, Donnie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Sean

Travelled with family
Liked: Staff & service
Disliked: Amenities
The girl who checked me in was very nice, polite, courteous and told me to let her know if we needed anything at all once we got in the room. First rate service.
Stayed 1 night in Nov 2023
Response from Ammy on 6 May 2024
Hi, Sean! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OYO tried to scam us, we declined
They tried to rip us off and stated that our hotels.com reservation wasn't enough money. I cant give this a low enough rating. OYO IS ABSOLUTELY AWFUL!!!
Stayed 4 nights in Nov 2023

2/10 Terrible

Ambreia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T WASTE YOUR TIME
Stayed 2 nights in Nov 2023

2/10 Terrible

Krystle

Disliked: Cleanliness, staff & service, property conditions & facilities
I could not even stay the night… I had been driving for 8 hours I had to be switch from one room to next due to a toilet issue then the next room the water kept dripping in the bathroom the tub was dirty the linen was all stained up it was very annoying, the door barely could close so I felt very uncomfortable and unsafe definitely don’t recommend.
Stayed 1 night in Nov 2023

2/10 Terrible

Debbie

Stayed 2 nights in Oct 2023
Response from Ammy on 6 May 2024
Hi, Debbie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2023

4/10 Poor

La Trya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Tanga

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the man said they didn't honor online reservations! After arguing with the slumlord he said his prices are twice that and we could stay only if I pd the difference! The property was obviously damaged & uncared for. We witnessed Ppl changing in parking lot & sleeping in their cars. Groups of ppl sitting around the dumpsters with help signs. The microwave threw sparks when we tried to used it. Had to get it exchanged. Asked where the coffee pot was he stated they don't want them in rooms nor do they offer any on site. The freezer section of refrigerator was frozen solid & the inside door had tape across to keep your items from falling out. It also made an annoyingly loud buzzing noise when it kicked on. We were given 1 set of towels for 2 big grown adults & when asked for more, they refused until we gave them the other set! Which wasn't used yet but we later noticed had hard boogers & pink denture adhesive dried on them. So we handed them over & was brought the SAME 1 SET of dirty towels back! But they were warm, as to appear freshly washed. Killed a roach crawling on nightstand. Cigarette butts under chair & a/c unit. I would NEVER RECOMMEND THIS PLACE TO ANYONE!!! This hotel was the epidemy of a crack hotel! Never again & thank God our stay there is over!

2/10 Terrible

Debra

Business traveller
Disliked: Staff & service
Hotel Jacked up the Price
When we went to check in the hotel told my guys that the rate had changed from where it was booked on Hotels.com. They said we could pay them $23 more to stay or get with Hotels.com about getting our funds returned. Seeing as my guys were already there and we really had little to no choice we paid the extra funds for the room.
Stayed 1 night in Oct 2023

2/10 Terrible

Angel

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump, the pictures shown online are not the same as the room, i was refused to get another room and their customer services dont answer the phones. I will make it my personal agenda to tell everyone that this place its a rat hole. And shame on you Expedia for leaving me stranded 😪.
Stayed 2 nights in Oct 2023

2/10 Terrible

Tonia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Gayla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Tanya

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was NASTY the sheets had hair in them. Also bugs crawling around the ceiling and while I was taking a shower. Very nasty won't ever stay there again
Stayed 2 nights in Sep 2023

2/10 Terrible

Susan

Travelled with family
Disliked: Staff & service
I couldn't check in because they denied my reservation after I told them that I would be back at three to check in and because I didn't want to pay the $30 early check in fee they told me to call to get a refund then denied the refund
Stayed 1 night in Sep 2023

2/10 Terrible

Kalman

Stayed 1 night in Sep 2023

4/10 Poor

Jacques

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Chris

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never going back
Nasty!!!! Unsafe!!!! Roaches everywhere!
Stayed 2 nights in Sep 2023

8/10 Good

Vy

Stayed 2 nights in Sep 2023

2/10 Terrible

Cassandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there the guy at check in informed us that we had to pay an extra. I told him we had already paid online. He told me again we had to pay extra because the price online was not correct. I finally just paid it and we went to our room. We had to push the door open with a shoulder. Then when inside the door wouldn't latch. Then we were sticking to the carpet when we tried to walk. The air was broken and didn't have any knobs. The beds were disgusting. There was blood and dirt all over them. We were honestly scared to sit down, let alone stay there. It is misrepresented in the pictures for sure! They refuse to give my money back still days later. The guy I talked to at the hotel yesterday informed me it was my fault that I checked in and decided not to stay there. Real professional! Worst experience through Expedia and the Oyo website . I will never use either one again. We checked out 20 minutes after checking in and they refuse a refund. I turned them in to the BBB and I'm still trying to get my money back a week later.
Stayed 4 nights in Sep 2023

2/10 Terrible

mauricio, Chapel Hill

Stayed 1 night in Sep 2023

2/10 Terrible

Hall

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made the reservation online and paid for 2 nights, total $ 100. When checking in, I was told that I had to pay additional $ 47. When I aked why, I was told it was the management policy. I was told that I could request a full refund, but I was unable to communicate wit the CS Department.Since it was already late, pat 10 pm, and I was tired and not in a mood to look for another hotel. I asked if I stayed 1 night, would I ger refunded for the second night. No, I would get no refund, which would have ment the room would have cost $100. This whole incident puzzles me, and I don't see how they can advertice one price online, and then later adjust it upwards. On my
Stayed 2 nights in Sep 2023
Response from Ammy on 6 May 2024
Apologies for the problems you had faced, Hall! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Dolly

Stayed 1 night in Sep 2023

2/10 Terrible

Selina

Disliked: Cleanliness, staff & service, property conditions & facilities
terrible place
Stayed 1 night in Aug 2023
Response from Maria on 11 Sept 2023
Hi, Selina! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

2/10 Terrible

J

Disliked: Cleanliness, staff & service, property conditions & facilities
The motel doesn't exist. I didn't stay in this motel. I was trying to cancel the reservation but the Expedia sistem didn't allow me to do it.
Stayed 1 night in Sep 2023
Response from Eva on 11 Sept 2023
Hi, Guest! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

2/10 Terrible

Nichola

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like anything bout this hotel. Would not recommend and definitely will not be staying there again
Stayed 2 nights in Sep 2023
Response from Maria on 11 Sept 2023
Sorry for the hassle you faced, Nichola! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Maria

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be closed down until complete renovation. I did not stay at this property I couldn’t when I pulled up to the hotel. There was a run down, broken down car in the parking lot people hanging out, side there room. It looked like there was absolutely no tourist in the motel it was just homeless people thugs, and more than likely people hiding from the law.
Stayed 3 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, James! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

2/10 Terrible

Marquise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They Sucked Because I Had To Many Kids They Turned Us Away! I Wouldn’t Recommend This Hotel!!!!!
Stayed 1 night in Aug 2023
Response from Barbara on 11 Sept 2023
Hi, Marquise! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

6/10 Okay

morgan

Liked: Staff & service
Nice inside for the price
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Morgan! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Eva

10/10 Excellent

Syneeta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Noah on 11 Sept 2023
Thank you for your appreciation, Syneeta! We hope to give you a consistent service every time. Regards, Noah

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK HERE
I showed up for a reservation on Aug. 4, 2023 for a 2 night stay. I was informed by the front desk that they did not “honor” online reservations and that my reservation could not be accepted. Traveled 7 hours, to be denied. I WAS THEN CHARGED A NO SHOW FEE the next day. Hotels.com and OYO stated the reason that I would not receive my $110 back is because I did not physically show up to the hotel. I called the hotel, and with consent have video proof of the front desk stating I did show up. Hotels.com should be absolutely ashamed. Couldn’t escalate my call, no refund and I will never book through them again. Please listen to this online review and do not stay here.
Stayed 2 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Brittany! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
-10/10 do not recommend
Went to check in and was told I couldn’t because there was a balance owed claiming the room to be $70 versus what I paid through hotels and just told me to request a refund. When hotels.com rep tried to contact phone lines didn’t work and when this issue was brought up to supposed manager he rolled his eyes and told me to tell Agent to just keep trying however me nor agent was ever able to get through the phone lines. On top of that the lobby was dark and dirty and it was only about 3:30 pm when I reached the hotel.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Guest! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Channing

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so great
Had to switch rooms due to blood being on the box spring and floors was dirty! Also I was charge a cheaper price online and when I went to check in they charged me a higher price
Stayed 1 night in Jul 2023
Response from Tim on 10 Jul 2023
We are sorry to stay turned out to be an average one, Channing! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim