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Reviews of Gran Hotel Pereira

3.5 out of 5
Gran Hotel Pereira
Calle 19 9-19, Pereira, Risaralda

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 169 reviews" "
Rating 8 - Good. 60 out of 169 reviews" "
Rating 6 - Okay. 20 out of 169 reviews" "
Rating 4 - Poor. 7 out of 169 reviews" "
Rating 2 - Terrible. 8 out of 169 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude ladies at reception upon entry. Acted as if checking us in was an inconvenience. Not welcoming at all. Neglected to return passport after check in. Weird room setup - giant out-of-place fridge, that wasn’t even turned on taking up space. A SOWING NEEDLE WAS LAYING ON THE SHEET THAT WE DISCOVERED UPON LIFTING THE BED COVER. When we brought the needle down to reception and brought the incident to the attention of the male receptionist in the morning, he acted nonchalantly about it and simply showed it to another staff member but didn’t apologize or say a single word to us about it. Avoid this hotel.
Stayed 1 night in Dec 2023
Response from Gran HOtel on 27 Feb 2024
Buenas Tardes Sr Luis,Lamentamos su incomodidad en el hotel, verificaremos estrictamente lo sucedido, agradecemos su comentario,Cordial SaludoGran Hotel

6/10 Okay

andy

Travelled with group
Doesnt seem as good as it once was
I stayed here a few years before and liked it, but was disappointed this year. Especially with breakfast, which was terrible. No longer worth the money
Stayed 2 nights in Dec 2023

10/10 Excellent

Josefina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, antique hotel in excellent conditions. Great location.
Stayed 3 nights in Dec 2023

6/10 Okay

Paul

Stayed 7 nights in Aug 2023
Response from Gran HOtel on 8 Oct 2023
Agradecemos su comentario, esperamos tenerlo de nuevo próximamente, Cordial Saludo

10/10 Excellent

AIDA

Stayed 4 nights in Sep 2023
Response from Gran HOtel on 8 Oct 2023
Agradecemos su comentario, esperamos tenerlo de nuevo próximamente, Cordial Saludo

10/10 Excellent

Jayson

Stayed 5 nights in Sep 2023
Response from Gran HOtel on 8 Oct 2023
Agradecemos su comentario, esperamos tenerlo de nuevo próximamente, Cordial Saludo

6/10 Okay

ada

Travelled with family
Liked: Cleanliness
Convinient location if doing activities in the center of the city but feels dated, breakfast is limited and ambiance is dreadful
Stayed 4 nights in Aug 2023
Response from Gran HOtel on 8 Oct 2023
Saludo de parte de Gran hotel, apreciamos su comentario, es muy importante.

10/10 Excellent

Nhora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice, helpful and cordial. Close to everything!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Jul 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easier to walk downtown.

4/10 Poor

Jorge

Stayed 14 nights in Mar 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical hotel , staff is really nice. And is a beautiful city to walk during the day
Stayed 1 night in Apr 2023

10/10 Excellent

igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, great location for shopping and getting around.
Stayed 1 night in Sep 2022
Response from Gran Hotel on 7 Oct 2022
Hola, Gracias por su estadía en gran hotel, le esperamos nuevamente..

2/10 Terrible

Chris

Stayed 1 night in Sep 2022

10/10 Excellent

Hector Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

6/10 Okay

mirna

Travelled with family
The breakfast service wasn’t good. The attendance was slow. We finished our breakfast and we still don’t have the beverages. The front desk didn’t give the information property. The location was awesome.
Stayed 1 night in Jul 2022
Response from Gran Hotel on 1 Aug 2022
Buenas Tardes, gracias por tomarse el tiempo por su cometario, ejecutaremos correcciones para que esto no suceda, Saludo Cordial

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and helpful. The breakfast was delicious.
Stayed 8 nights in Mar 2022
Response from Gran Hotel on 12 Apr 2022
Gracias por su opinión es muy importante para nosotros..

10/10 Excellent

Bronson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great! We loved it.
Stayed 1 night in Feb 2022
Response from Gran Hotel on 12 Apr 2022
Gracias por su opinión es muy importante para nosotros esperamos poderle atender de nuevo..

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Awesome service. Older property with new fixtures. Beautiful decor and atmosphere
Stayed 1 night in Feb 2022
Response from Gran Hotel on 12 Apr 2022
Hola, gracias por su opinión, le esperamos de nuevo..

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value overall
Stayed 15 nights in Dec 2021
Response from Gran Hotel on 13 Jan 2022
Hola, Gracias por hospedarse en gran hotel, para nosotros es muy importante su opinión..

8/10 Good

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place very clean very professional workers overall very good I’m recommended
Stayed 1 night in Jan 2022
Response from Gran Hotel on 13 Jan 2022
Cordial saludo para nosotros es muy importante su opinión.. Gracias

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming back! Excellent staff. Our stay was divine, the staff makes this modest hotel feel like home. The facilities are we’ll keep! Beds are comfortable and great room space.
Stayed 2 nights in Dec 2021
Response from Gran Hotel on 4 Jan 2022
Hola, Gracias por su comentario, es muy agradable saber que su estadía fue cómoda. Saludo Cordial

10/10 Excellent

LUIS

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
They are all very friendly and helpful. good service. I recommend them. I forgot it. all are women. congratulations.
Stayed 3 nights in Dec 2021
Response from Gran Hotel on 4 Jan 2022
Hola, Gracias por su comentario, es muy agradable saber que su estadía fue cómoda. Saludo Cordial

4/10 Poor

Santiago

Disliked: Property conditions & facilities, room comfort
Mal hotel
Mal hotel
Stayed 2 nights in Dec 2021
Response from Gran Hotel on 4 Jan 2022
Hola, lamentamos que no se halla sentido a gusto, agradecemos su comentario nos proporciona su importante opinión. Saludo Cordial.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran Hotel
The hotel is in a great location in the heart of midtown. It is an old historic hotel but kept in nice condition.
Stayed 3 nights in Oct 2021
Response from Gran Hotel on 13 Nov 2021
Agradecemos su comentario, le esperamos en una próxima estadía.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful check-in was very easy it's a great value and a good location
Stayed 1 night in Nov 2021
Response from Gran Hotel on 3 Dec 2021
Es muy Importante su comentario, Saludos

10/10 Excellent

Daylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice amenities
This hotel was very nice. It had a lot of in-house amenities such as spa, bar, and I also liked the air conditioning and hot shower in the morning. It was walking distance to many dining options and was located a quick 15 minute ride to the airport
Stayed 1 night in Oct 2021
Response from Gran Hotel on 20 Oct 2021
Agradecemos su comentario es muy importante para nosotros, Cordial Saludo..

8/10 Good

Oswald A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good stay, friendly staff, good clean room, clean bathroom, good WiFi, great location, near restaurants and stores.
Stayed 2 nights in Oct 2021
Response from Gran Hotel on 20 Oct 2021
Sr Oswald le enviamos un saludo cordial de parte de Gran hotel, agradecemos su cometario es muy importante para nosotros.

8/10 Good

Josue Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was poor, it could be much better
Stayed 1 night in Oct 2021
Response from Gran Hotel on 20 Oct 2021
Sr Jasue le enviamos un saludo cordial de parte de Gran hotel, agradecemos su cometario es muy importante para nosotros.

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Gran Hotel on 20 Oct 2021
Sr Jimmy le enviamos un saludo cordial de parte de Gran hotel, agradecemos su cometario es muy importante para nosotros.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the structure of the hotel: wood; its an old well maintained building. The hotel is a patrimony of the city, Pereira.
Stayed 1 night in Jul 2021
Response from Gran Hotel on 2 Aug 2021
Agradecemos por su comentario es muy importante para Nosotros, Cordial Saludo..

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with the staff and the rooms are excellent and spacious. Maybe the carpets need a new look.
Stayed 20 nights in May 2021
Response from Gran Hotel on 2 Aug 2021
Buenas Tardes, Gracias por su comentario, lo vamos a tener muy presente , Saludos

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
The Gran Hotel was grate, really clean bedrooms and the personal was super kind, but the food’s restaurant was not the best one. Except for that, I recommend this place.
Stayed 3 nights in May 2021

8/10 Good

Sudhir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Feb 2020

10/10 Excellent

GLORIA ELENA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelent ,great lication, one of the nicest hotels i have stay in.
Stayed 2 nights in Jan 2019
Response from Familia Gran Hotel on 1 Feb 2019
Cordial saludo Agradecemos su comentario, donde destaca la calidad de nuestros servicios, deseamos seguir mejorando cada día por ustedes nuestra razón de ser. Esperamos poder atenderlo nuevamente, Saludos cordiales

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I made 2 reservations in 2 differents cities and both of them were not right because I made the reservation for 4 people for one room with two beds and they came out to be for 2 people instead of 4 once I got to the hotel so I end paying more money then I was supposed to.
Stayed 1 night in Dec 2018

10/10 Excellent

Daniel, Stratford, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Close to all government and business offices, plaza Bolivar, restaurants and mega bus.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and roomy. However, rather outdated furniture.
Stayed 1 night in Aug 2018

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Bernard

Liked: Cleanliness, staff & service
the hotel has gone down in value, in my opinion...no room key available, shower water leaking onto floor, reception delaying departure for a missing bottle of water (hotel's mistake)...unfortunately Colombians are known for their distrust, and this hotel, which I had stayed at various times previously, was no exception.
Response from General Manager on 3 Mar 2017
We regret the inconvenience presented, unfortunately for the date we present a software error in the elaboration of access card to your room. We greatly appreciate your comment, because it will be taken into account to provide a better service. We look forward to your presence again. Family Great Hotel Pereira.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel close to shopping area
Hotel double charge for tax, Expedia reservation taxes was already included in the price to stay in the hotel. Also at time of leaving the hotel the customer service desk charged in the credit card drinks that was already paid cash. No air condition room, clock radio does not work, no table lamps, not enough place to put make up/

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times in Pereira
The staff were friendly and this is a lovely, old-style hotel. Very well maintained, with several lounge areas that guests can use whenever they wish. Nice large room - large dining room. A comfortable stay.
Response from General Manager on 28 Sept 2016
Thank you very much for your comments.

10/10 Excellent

Cindy , Morton Grove, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Centrally Located
We were very happy with our stay at the Gran Hotel Pereira. Our check-in went smoothly and I was quite relieved that the woman at the front desk spoke a little English and was very sweet and welcoming. The hotel is beautiful, clean and met our needs nicely. The complimentary hotel breakfast was very good and included fresh cooked eggs to order, various breads, fruit, cheese, coffee and a choice of various fruit juices. The overall service throughout our stay was very good although at times I struggled because my Spanish is a little rusty and some of the employees do not speak much English. Overall we had a very pleasant and comfortable stay at the Gran Hotel Pereira.
Our room
Hotel stairway
Response from web manager on 23 Feb 2017
Thank you very much for your comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice classical looking hotel and service. Professional staff.

10/10 Excellent

Richard, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran Hotel
Always enjoy staying at a "Gran Hotel"! Friendly greeting as you enter the spacious lobby. Staff was very friendly and helpful. Daily breakfast similar but filling. Restaurant serves a very tasty Almuerzo. As in the majority of El Centro Hotels there is the issue of noise but it is the center of activity for the city!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A taste of Pereira's tradition...
Grand old historic hotel, very traditional...new elevator will help with the five stories! Overall a good esperience, good value for the money.

2/10 Terrible

Guillermo, Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Hotel
The first thing that went wrong, they gave me a room with 3 beds I requested one bed, second they gave me a room with one bed but no air conditioning this is a hot city,and third they charged mi more than what was written in my reservation through Hotels .com, their justification was that when one make a reservation the taxes and additional room charges are not included, I cancelled my reservation and went two block up the street and booked through Hotels.com Hotel Soratama where they honored the rate I was given by Hotels.com.