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Reviews of Residence Inn By Marriott Peoria

3 out of 5
Residence Inn By Marriott Peoria
2000 West War Memorial Drive, Peoria, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 107 out of 203 reviews" "
Rating 8 - Good. 58 out of 203 reviews" "
Rating 6 - Okay. 16 out of 203 reviews" "
Rating 4 - Poor. 14 out of 203 reviews" "
Rating 2 - Terrible. 8 out of 203 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place deserves 10 stars. Staff was phenomenal. The place was so clean, and our room was immaculate! Breakfast was great, and pool/hot tub were so clean.
Stayed 1 night in Mar 2024

4/10 Poor

Ana

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t know I had to put a $250 deposit being that I live around locally.That should be disclosed through you guys in site of this situation,And the room had a huge stain on the floor soon as we walk in as well multiple stains on couch and there was a mildew book bag in the closet.And as I was checking out I heard a maid speaking on me and my kids stay of the room.Yes we had quite a bit of trash but we put it in bags and had it stacked nice as possible being they don’t provide that big of a trash can.And the hot tub didn’t work properly and is stained brown so does look dirty
Stayed 1 night in Mar 2024
Response from RI Peoria on 28 Mar 2024
Hi Ana, I reached out to you via email. I'm so sorry for your experience and we are taking corrective measures to address. Thank you for booking your stay with us. Should you return to our area, I hope you will consider giving us another opportunity. Thank you.

2/10 Terrible

mauricio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a genuine mistake of booking this room. I thought I was booking a room in Peoria, AZ not PEORIA ILLINOIS, and these folks cannot refund my money. This is B.S.
Stayed 1 night in Mar 2024
Response from RI Peoria on 21 Mar 2024
Mauricio,I apologize that Expedia was unable to refund your booking. Unfortunately your review reflects negatively upon our hotel, when we have no control over 3rd party booking sites like Expedia.

6/10 Okay

Timothy

Business traveller
Liked: Amenities
The area is property is hard to get to. One adjacent property is not very nice. This property is aged and has poor ventilation in hallways so it smells musty.
Stayed 1 night in Feb 2024
Response from Management on 9 Mar 2024
Hi Timothy,I apologize that you encountered a musty smell within the hallway during your visit. This is not a normal occurrence at our property so I do hope you will consider staying again. Thank you for booking with us.

10/10 Excellent

James P

Stayed 1 night in Feb 2024
Response from RI Peoria on 21 Mar 2024
Thank you!

4/10 Poor

yoshi

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from RI Peoria on 21 Mar 2024
Hi Yoshi,It looks like your stay fell below expectations. We are sorry to see this and hope you will reach out to provide additional feedback to help us improve our services. Thank you for booking at Residence Inn Peoria.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
1 Kitchen floor water damaged swelling up finishes pealing off of trim. 2 old tub mold around top of surround. 3 Hallways had a horible smell of used cat litter. 4 Beakfest all microwaved. I have had better at hotels half the price. 5 youtub streaming sucked got knocked off constantly I paid extra to take my wife somewhere extra nice. I guess its Lesson learned.
Stayed 1 night in Feb 2024
Response from RI Peoria on 21 Mar 2024
Hello Anonymous,I'm saddened to hear your stay fell below expectations and that you encountered so many issues. This is below our standards and I have shared your comments with the team to address. We are continuously improving our hotel and processes and I hope you will give us another opportunity should your travels bring you back to Peoria. We appreciate you booking with us.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
nice pool
Stayed 2 nights in Feb 2024
Response from Management on 8 Feb 2024
Hi Taylor,Thank you for taking the time to leave us a review and I am very pleased you enjoyed the pool. We look forward to seeing you again.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay.
All good. Jorge did a great job helping with everything. Breakfast was great. Nice lady runs that show. You guys do a great job. My doggie loved his stay
Stayed 1 night in Jan 2024
Response from - Management on 29 Jan 2024
Dear Kate,Thank you for taking the time to let us know how much you enjoyed your stay. We loved having you and your pup stay with us and we look forward to hosting you again in the future.

8/10 Good

Jana, Decorah

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The room layout & having a kitchenette is particularly nice. Staff are very attentive to customer service. There was a nice packet in the room with an eye mask, ear plugs, & bedtime tea that was an unexpected detail. The breakfast/coffee area is meticulously maintained. One unique layout to this particular spot: The property location isn't the easiest to navigate. It is accessed on a small, narrow road that is only found by driving around an access road that goes around the Mall. The building is tucked behind a Baymont Suites so you can't see it very well. Not the property's fault but more of a land design issue. I was glad my first time getting there was in daylight. Signage leading to the area is not lit so navigating at night could be a be more challenging.
Stayed 3 nights in Jan 2024
Response from Management on 28 Jan 2024
Dear Jana,Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us and our amenities. We look forward to hosting you again in the future. - Residence Inn by Marriott Peoria

10/10 Excellent

Doug

Stayed 1 night in Jan 2024
Response from RI Peoria on 21 Mar 2024
Thank you, Doug.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 bedrm suite perfect for family Christmas
Stayed in the 2 bedroom suite with full kitchen for family Christmas. Room has real fireplace that burns real wood, but you have to use their logs. We did not use it as it was too warm in room with oven on. Was nice to have a fullsize oven to bake a lasagna in. Both bedrooms had a king size beds. Kitchen table only had 2 chairs. Hotel staff was very accommodated in bringing us 2 more when asked, since there was 4 of us in the room. Morning hotel breakfast was good. Only downside was our room #211 did have a strong cigarette odor in it.
Stayed 3 nights in Dec 2023

10/10 Excellent

Andy

Stayed 1 night in Dec 2023

6/10 Okay

Adell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair stay
Fair the kitchen asked us to bring our plates out our room for food and 223 wouldn’t warm up
Stayed 1 night in Dec 2023

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

JERMAINE

Liked: Cleanliness, staff & service, property conditions & facilities
5 star treament and amenities. Best staff any guest can ask for.
Stayed 1 night in Nov 2023

2/10 Terrible

Ivan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here! Mold, rude staff, non-ADA access
The whole facility smells like weed and cigarettes. The elevator jumps when you get on and off and feels like it is going to fall. Definitely not Ada accessible and we were not given a room that was wheelchair accessible or a roll in shower. How we booked the room. Beds are gross and very uncomfortable, felt like you were sinking in. Fridge was gross and the kitchen utensils were even worse. Black mold in the bathroom, felt sick whole time we were in the room and when we said something about it we were told it was fine. As I and my family are allergic to black mold. This is not good. Lastly the fireplace was a plus but when we lit the wood we had to buy at the front it made the whole room go smoky and the fire alarms went off and wouldn’t turn off. The hotel was also about 100 dollars more than what we booked the hotel for.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comforyable
Nice place to stay. Staff was friendly and helpful. The breakfast was good. The room was comfortable and well-equiped.
Stayed 2 nights in Oct 2023

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Many amenities offered to make stay comfortable and convenient (continental breakfast, indoor pool, fitness center, basketball court). Friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Demeatra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Oct 2023

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Annmarie

Travelled with family
Liked: Amenities, property conditions & facilities
Was nice
Stayed 2 nights in Sep 2023

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Jennifer Bryant on 12 Jul 2023
Thank you!

10/10 Excellent

robert Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worked for us, but noisy upstairs
Stayed 1 night in Jun 2023
Response from Jennifer Bryant on 19 Jun 2023
Thank you

6/10 Okay

Amy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in May 2023
Response from Jennifer Bryant on 19 Jun 2023
What could we have done to make your stay better?

6/10 Okay

Alyssa

Disliked: Cleanliness, staff & service
Stayed 5 nights in May 2023
Response from Jennifer Bryant on 18 May 2023
Would you be able to let us know what we could have done to make your stay better?

4/10 Poor

JAMES

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I have stayed in several Residence Inns around the country and this one was by far the dirtiest. Carpet and sofa were attained. We had to clean all of the dishes and appliances. Utensils were almost as nasty as though they had been used, wiped, and placed in drawers. There is something structurally wrong with the ceiling/upstairs floor that when the tangent about walked it was extremely loud and sounded as he was coming through the ceiling. The dishwashersounds as if it is a machine in a factory. On a good note; the front desk staff was courteous and friendly. I will most likely not stay here again since there are other options in the same area.
Stayed 3 nights in Apr 2023
Response from Jennifer on 5 Apr 2023
I do apologize that you did not enjoy your stay, and appreciate the feedback. We use all feedback to improve the stays for the next guest, and I do hope that you give us a second chance to give you an outstanding stay the next time that you are here.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jennifer on 30 Mar 2023
Thank you!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jennifer on 28 Mar 2023
Thank you!

8/10 Good

Mark, Lexington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great breakfast options, some of the best ive had. Property is a little dated, hot tub out of order.
Stayed 3 nights in Mar 2023
Response from Jennifer Bryant on 19 Mar 2023
I'm glad that you enjoyed your stay. I do apologize that the hot tub is down as we are waiting on parts and it will hopefully be back up and running the next time that you are in the Peoria area!

4/10 Poor

JOHN, vista

Travelled with family
Disliked: Property conditions & facilities
My room was a bit "shaby". Hard to schedule room cleaning. Dishes in kitchen cabinets needed to be cleaned. Guest laundry area needed some clean-up. Faded, warn-out Christmas decorations still on display at side entrance. General vibe was that the staff didn't have the interest (or time) to keep things looking nice.
Response from Jennifer Bryant on 7 Mar 2023
I do apologize that your stay at Residence Inn Peoria, IL was not up to your expectations. I do hope that you come back and give us a second chance to make a great first impression.

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was not completely cleaned. Door broke and would not open. Fitted sheet did not fit bed
Stayed 2 nights in Mar 2023
Response from Jennifer Bryant on 6 Mar 2023
I do apologize that you were not satisfied with the room. I do hope that you give us a second chance to give you an extraordinary stay the next time that you are in the area.

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jennifer Bryant on 12 Feb 2023
Thank you for the review. I'm glad that you enjoyed your stay and look forward to seeing you here every time that you are in the Peoria area.

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Jennifer Bryant on 12 Dec 2022
What could we have done differently to given you an extraordinary experience?

10/10 Excellent

HANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, very quiet location and has
Stayed 1 night in Nov 2022
Response from Jennifer Bryant on 2 Dec 2022
Thank you for the 10 Star review!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchen
Large with very nice kitchen
Stayed 1 night in Nov 2022
Response from Jennifer Bryant on 2 Dec 2022
Thank you for the kind review!

10/10 Excellent

Alan, Libertyville

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is superb: everything right. Check in was speedy, gracious, responsive, informative. Melissa and Natalie were great. Breakfast room was very clean and inviting, though real oatmeal and bacon or sausage would have been appreciated. Room was spacious and fully equipped with everything needed and more. Overall outstanding!
Stayed 1 night in Nov 2022
Response from Jennifer Bryant on 2 Dec 2022
Thank you for the kind review. It is always nice to hear that my staff is going above and beyond to make your stay extraordinary.

10/10 Excellent

Jonathan L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Close to shopping food and downtown medical center
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Breakfast had much to be desired and guy couldn’t keep things filled.
Stayed 2 nights in Jul 2022

4/10 Poor

John

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Pets and unpleasant odors
Pets are prevelant at this location so if that's an issue for you stay elsewhere. The staff was friendly and helpful. My primary issue with our stay was guest placing garbage right outside there door because they didn't want the odor from their carryout refuse in their room. The odor bordered on nauseating. The facility should find a way to minimize this issue.
Stayed 3 nights in Jul 2022

6/10 Okay

Shirley, Blacksburg

Stayed 1 night in Jun 2022

10/10 Excellent

Bonita

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the only CAT-friendly hotels anywhere around. Many hotels claim to be pet-friendly but allow DOGS ONLY. Although it cost a bit more, the cost was next to nothing compared to other hotels who charge outrageous amounts per pet and/or per night. I had to stay for two weeks due to job transfer before I could get into my new place. Thanks to the Residence Inn for their cat-friendly environment.
Stayed 17 nights in Apr 2022

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very fine experience
Stayed 1 night in Apr 2022

8/10 Good

Brenda

Travelled with pets
Liked: Staff & service, amenities
While the room seemed generally pretty clean, there are obvious signs of wear (lots of dents in the fridge, torn blinds, dark lighting) in the room. The outside is the part that is most obvious though. Walking dogs behind the hotel and the fencing around the a/c units are falling apart with open screws and siding missing from the building. The hotel is located in an area behind what appears to be a dead or nearly dead mall. That being said, the area immediately passed that mall appears to be new and with some decent fast food options. The grassy areas are definitely showing signs of people not cleaning up after their dogs and nobody else cleaning it either. There was nothing here that would keep me from staying again as I drive through though. The staff that I met was very nice and my room was conveniently right by the back door where I could get my dogs in and out easily.
Stayed 1 night in Apr 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Everything was good.
Stayed 2 nights in Apr 2022

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely enjoyed our stay
Stayed 1 night in Feb 2022
Response from Hotel Staff on 9 Apr 2022
Salvador, We are pleased to hear that you enjoyed your stay. Thank you very much for taking a moment to leave us your review.