Dear Scott, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience regarding the delay in refunding the deposit. Please note that our deposit refunds are issued by check, which may contribute to longer processing times, and external factors such as mail delivery may cause delays. Your comfort and satisfaction are paramount, and we appreciate your patience and understanding in this matter. Thank you for choosing to stay with us, and we look forward to welcoming you again in the future. Thank you for choosing to stay with us, and we look forward to welcoming you again in the future.Sincerely,Hotel Management

Dear Joseph, We regret that we couldn't give you a better impression from the moment you arrived. Ensuring a seamless check-in process and a clean, comfortable room are top priorities for us, and it's disheartening to learn that we fell short in these areas during your stay. Your feedback is invaluable, and we will address these issues with our team to ensure that necessary improvements are made to prevent such occurrences in the future. Please accept our sincerest apologies for the inconvenience caused, and we hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Mark, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable environment for all our guests and will address your concerns internally. Your insights are valuable as we continually work to enhance our services. Thank you for choosing us for your accommodation needs, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Brent, Thank you for bringing your concerns to our attention. We're truly sorry for the disruptions you experienced during your stay, including the noise from the stairs and the issues with the hot water. Please accept our sincere apologies for any inconvenience this may have caused you. Providing a seamless and peaceful environment is crucial to us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will use it to improve and enhance our guest experience moving forward. We hope you will consider giving us another chance in the future to welcome you back and provide you with the outstanding visit we strive for.Sincerely,Hotel Management

Dear Ryan, We appreciate you taking the time to bring your concerns to our attention. We are pleased you enjoyed our rooms and our property overall. However, we are truly sorry for the issue you experienced with the hot water during your stay and even more so for the delay in resolving this. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused. Please rest assured we are committed to addressing this and ensuring such matters are not repeated. We value your feedback and hope for the opportunity to provide you with an improved experience on your next visit.Sincerely,Hotel Management

Dear Alison, Thank you for taking the time to share feedback about your recent stay. We are disappointed with the lack of hot water you experienced. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management

Dear Eric, Thank you for the review. We are sorry for the inconvenience caused by the smell and not meeting your expectations with our complimentary grab-and-go breakfast, and we understand how frustrating this can be. Your comments will be shared with the appropriate individuals to ensure everything is in place for our guests to enjoy the best of what we can offer. We hope to welcome you again for a seamless stay.Sincerely,Hotel Management

Dear Lisa, Thank you for your excellent rating. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Jonathan, Thank you for writing a review of your stay at our hotel. We sincerely apologize for the inconvenience you experienced due to the smoke alarm. We understand how disruptive this must have been to your sleep. Your feedback is important, and we appreciate you bringing this to our attention. Please be assured that we will address this issue to prevent any recurrence. We regret any frustration caused and hope this isolated incident does not overshadow the overall experience. We hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Molly, Thank you for selecting Extended Stay America for your recent accommodation and for sharing your post with fellow travelers. We are glad you enjoyed your stay and appreciate recognizing the service provided by our front desk associate. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

Dear Hallie, Thank you for sharing your experience. We're pleased to read that you found the room clean and that our pet-friendly environment met your needs. However, we apologize for any noise disturbances and the inconvenience caused by the unpleasant smell. We understand the importance of a comfortable and peaceful stay, and we're actively working to address these concerns. Your feedback is valuable, and we appreciate your understanding as we strive to enhance our guest experience. We hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management

Dear Lisseth, Thank you for sharing your feedback. We apologize for any confusion regarding the breakfast inclusion and appreciate your understanding. Your comments about the bed sheet have been noted, and we'll address them with the teams to enhance our offerings. We're pleased to hear that you found our staff accommodating. We value your insights and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management

Dear Lane, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered related to cleanliness and maintenance. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Stephen, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We will look into this matter; thank you for letting us know. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with the housekeeping and pest control team to review any missing spots and make improvements. Please let us provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear David, We apologize for the inconveniences you experienced during your stay. While we understand your concerns, please know that we take your feedback seriously and will work to address these issues. Our team will investigate the odor and the broken elevator to ensure these problems are resolved promptly. Thank you for bringing this to our attention, and we hope to provide a better experience if you choose to stay with us again in the future.Sincerely,Hotel Management

Dear Angeline, Thank you for your recent stay and comments. Please accept our apologies for the less-than-positive experience. Regrettably, we are disappointed that our elevator was down for unplanned maintenance. We apologize for the inconvenience this caused and sincerely appreciate your patience. We genuinely regret that this situation was not handled appropriately. We will share your concerns properly so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide every guest.Sincerely,Hotel Management

Dear Devoris, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Antwoine, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Brian, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience upon arrival and apologize for the issues you had with your reservation. Unfortunately, all reservation inquiries on reservations made through a third-party, prepaid booking site must be made through them. We will share your feedback with our team members to ensure we extend all our support to our guests in such situations. Once again, we regret not meeting your expectations and hope you will give us the opportunity to show you the hospitality for which we are known.Sincerely,Hotel Management

Dear David, Thank you for taking the time to tell us about your visit. We are happy your overall stay was good, but we want it to be perfect. We always want to exceed our guests' expectations, and your feedback about your suite will be discussed with our housekeeping and maintenance team to enhance our guest experience. Although all our suites have a fully equipped kitchen, kitchenware and silverware are available at the front desk round the clock at an extra charge. We are sorry if you were unaware of the same, and we will emphasize with our team members to ensure they communicate such information upon arrival. Once again, thank you for sharing your remarks about our comfortable bed. We love to hear when a guest has had a wonderful night's sleep! Thank you for allowing us to host your visit, and we hope to provide you with a better stay soon.Sincerely,Hotel Management

Dear Nathan, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon!Sincerely,Hotel Management

Dear Connie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

Dear Mary, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We are also sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city.Sincerely,Hotel Management

Dear Andre, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address these matters with our housekeeping associates, as providing a clean environment and impeccable services for our guests is our top priority. We appreciate your valuable feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Jeffrey, Thank you for staying with us and posting your valuable feedback. Our goal is to provide seamless service and accommodations for every guest, and we are sorry this was not your experience. We never intend to leave you with such an impression, and we hope you will accept our sincere apologies for failing to provide the high standards you should always expect from us. We have shared your comments with our maintenance team to resolve the concerns and prevent future occurrences. We hope you will consider revisiting us so we can deliver the flawless stay you deserve and redeem your trust in our hotel.Sincerely,Hotel Management

Dear Alyssa, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We are deeply sorry our staff was not as responsive as they should have been in working to address your concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Therefore, we are genuinely disappointed this was your experience, and we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely,Hotel Management

Dear Crystal, Thank you for your feedback. We apologize for the cleanliness issues and the absence of a garbage can. We will address them promptly and appreciate your honesty in helping us improve. We hope to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Nicholas, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value! On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Sincerely,Hotel Management