Business centre

Reviews of The Lodge at Pensacola

2 out of 5
The Lodge at Pensacola
7220 Plantation Rd, Pensacola, FL

Reviews

5.0
Rating 10 - Excellent. 21 out of 248 reviews" "
Rating 8 - Good. 38 out of 248 reviews" "
Rating 6 - Okay. 57 out of 248 reviews" "
Rating 4 - Poor. 59 out of 248 reviews" "
Rating 2 - Terrible. 73 out of 248 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Chan, Prairieville, LA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PAID AND DID NOT STAY — HOTEL WAS DISGUSTING!
Arrived at property and noticed there weren’t many vehicles, but people hanging out in parking lot — pool was the color of swamp water and looked similar to the swamps in Louisiana — the person working desk walked us to our room and before we walked through hallway doorway to where the guest rooms are, it smelled terrible— when the room was shown to us, it was “creepy”— one bed had a quilt on it, did not match other bed and looked as if someone was living in the room and had decorated (tried to) with the little bit of belongings they had — pictures on wall were not what you’d see in a “hotel” and the miscellaneous “decor” around the room was not hotel “decor” — left hotel, went and looked later that night to check out the area — more individuals were in the parking lot— my son and I watched a drug deal— and that’s when we LEFT! I had to pay for this reservation and because the time of year and a lot of people in town for competition my son was in, most hotels were booked — FINALLY found somewhere else to stay — was late and had my 16 year old and 9 month old with me! ALWAYS READ EVERY REVIEW BEFORE BOOKING — have pictures that I took; NOTHING like pictures posted online. I SHOULD HAVE RECEIVED A FULL REFUND FOR THIS BOOKING!!!! DISGUSTING (polite way to describe this place) AND VERY SKETCHY
Stayed 1 night in Apr 2013

2/10 Terrible

Maggie, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't feel safe

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
filthiest motel i have ever been in

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
Even though we pay for one night, we couldn't stay. The room smells to bad and my wife and I did not want our daughter to spend the night there

2/10 Terrible

amber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
My stay was horrible. There were bugs in our room, we paid for a smoking king size with a pull out couch and didn't get that we only got a king size room without the pullout. The there wasn't even a power cord plugged into the cable box, and we complained to the manager but she simply said here was nothing they could do about it. The door to the room did not shut properly and could be accessed without a key card by pushing on the door with little effort. We asked for extra towels and pillows to be in the room and they're was no extras. There were multiple holes all over the walls and the carpet was ripped away from the wall. The only thing that worked right in the room was the toilet and shower. I was very I satisfied with my stay and asked for my money back but was told they don't do refunds and said if I was unhappy that I could have gone somewhere else. I am the wife of a Ssgt in the U.S Air Force and this was highly unacceptable and rude. I would not stay here again ever and would never recommend it to anyone. I lost my money and now there's no way to get it back. Also we found out when we got there we had to pay $67.30 for our room but they gave the same room to someone while I as checking out for $45.30, why were we charged so much more for such deplorable conditions.

6/10 Okay

Quincy

Disliked: Cleanliness, property conditions & facilities
Was my only option
Pic online weren't very accurate. I wouldn't have stayed if I had another option! Hotel wasn't labeled with sign nor st address. Wifi was very spotty. Tv was very out dated. I couldn't hook up any of my accessories. Phone in room didn't work. Smell in room wasn't very pleasant. I will not stay at this hotel again

4/10 Poor

mikie, Eufaula

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures are outdated.We was going to leave. Tax eviction notice on both doors..Pool not operational. We receive upgrade to a remodeled room. This hotel has a long way to go...

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

2/10 Terrible

rick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never stay at !!!
Rotten smell in whole place holes in walls and doors in halls and rooms pool has 2 ft of black stinky water in it how it has 2 stars is incredible !!! Unless your homeless recommend staying away your better off sleeping in your car or a tent !!!

4/10 Poor

Janusz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not nice
Stinky,mold&mildew smell, bugs no swimming pool..not they said was like it supposed been.. Never again will I stay a DAT motel

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Unsafe surroundings
My wife and I felt really unsafe when we arrived in the parking lot. The location was not be best for us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
One Scary Place to Stay
When we pulled up and saw the place from the outside we knew it was going to be bad. The building is in an advanced state of disrepair. I truly don’t think it should be allowed to be open in its current state. The photos online at Expedia are severely out dated and misleading. We had to walk past the pool to get into the office and it was green. The office looked like it was dated back in the 80's and never properly maintained and now it just looks nasty. The hallway to our room smelled musty and of cigarette smoke. The room also smelled this way and it was a non-smoking room. The bathroom floor was weak and felt like you were going to fall through it. I was genuinely scared for my family’s safety staying there and wished I brought my handgun with me for protection. I’ve got 8 years of law enforcement experience dealing with just this type of people that stay at this place. I will not rent from here again.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never go there
Understood about 2 star place , but the place has a really bad HUMID and SMOKING SECTION smell. Even the bed clothes had a terrible smoke smell .. Carpets and walls , on a terrible conditions. Pool ? (See photo) No door key card " sistem problems " If you need to leave the room ? You need to ask the receptionist to open room door for you . Ice machine broken Not feel as a secure place at all , even for one night ( some one knock my door at 2am demanding me to leave because the room was hers ) People were like " dealing drugs"
It doesn't look like "one day pool problems "

4/10 Poor

rick, clearwater,florida

Disliked: Property conditions & facilities, room comfort
You get what you pay for. Low price hotel.
The hotel was old and run down. When we arrived, there were two people yelling at each other by lobby. People had clothes hanging out of there windows drying. Pool was beyond green. There was no ice machine. Dryer did not work. Tv got one channel. Carpet smelled very bad. Pillow was brown, and the worst pillow i have ever seen. The air worked great and the room was clean.The staff was nice. There was someone repairing things at the hotel.

6/10 Okay

Charles, Weeki Wachee

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Being remodeled - cut them some slack
In all fairness it is being remodeled and we had a remodeled room which was good. The place appears to have suffered from neglect over the past few years but is being renovated. The common areas are in poor condition, but again they are working on it. They will have you sign a sheet listing stuff in the room and what you will be charged it if is stolen -- the problem is it isn't all there in the first place. I was a good thing it was my son with me and not my wife as she would never have stayed, but it was fine. The pool was closed.

2/10 Terrible

Tami

Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Joe Jernigan, Pensacola

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Wont Stay again
No continental breakfast or very little.

2/10 Terrible

Brittany, Oklahoma City. OK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel
This hotel was the worst I have stayed in. The rooms were dirty, there were several doors on the floor we were on that had damage from being kicked in, the staff was incompetent, and they asked to get an imprint of our credit card after we had already paid.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The staff wear helpful and kind.
The staff wear very helpful and kind. The hotel conditions are really outdated.

2/10 Terrible

Napolian, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lodge at Pensacola (NOT)
This was the worst hotel I ever stayed in. The room listed in the ad is photoshopped, the beds had bugs, I was given towels balled up straight off the laundry room floor. The Ho-tel looks like a place for crackheads and hookers. Do not book this ho-tel or you will regret it.

2/10 Terrible

Bossman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Econo Lodge
Expedia booking listed the property as The Lodge at Pensacola however the hotel is actually an Econo Lodge so it was misrepresented and the overall quality is terrible, the room smelled old and musty and the cheap carpet was damp and sticky. We wanted to walk out but the hour was late so we stayed overnight. There was no soap and the front desk said they were out and none was available. There was no one at the front desk when we went to check out.

2/10 Terrible

LaDonna, Tennessee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coach Motel
I booked two nights at this motel. Not knowing that once I got there it was a run down roach motel. The smell and the filth was awful.I arrived at 1 am in the morning and my two year old was exhausted so I had no choice but to stay the night. I was scared to be in this motel. I think hotel.com should be ashamed to advertise it on there site. I waited in the loddy for 30 min the next day to check out and get my refund for the night I wasn't going to stay. I ended up calling the front desk, which I heard the phone ring and the answering machine pick up. I finally left and ran a errand and came back, still no one at the front desk. I phoned them again and a lady answered and she showed up 10 min later. She said I would get a refund, but I haven't seen anything.

4/10 Poor

Eloy, Orange, Tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst trip ever!
Worst trip ever. They canceled my reservation when I called before I left my residence.Was so upset that they called manager to correct. No room service or maid service or towels. Would not recommend!

2/10 Terrible

Tameko, Pensacola

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't waste your money or time on this Trash Heap
It was horrible, the room was filty,hair all in the bathroom,sink,tub and toilet.. There was drug addicts band alcoholics hanging out side talking loud and cursing.. The whole place had an order!!!!

2/10 Terrible

jason, pensacola, fl

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no staff overnight. Tried to checkout at
There was no staff overnight. I tried to check out at 6:45 am and there was no one to check out with. The office was closed. There was no soap or shampoo in the bathroom. There was leftover stuff in the dresser from the previous tenant. There was all kinds of toys and clothes under the bed. The was rolled up toilet paper under the sink. I brought these things up with one of the staff shortly after check in then left for dinner. I came back, and the stuff in the dresser was gone and the tissue under the sink was gone as well. But, the stuff under the bed was still there. When I went to find staff to tell them about it AGAIN, they had all left for the night. The room itself was alright. But, I will not be staying there again.

2/10 Terrible

Randy Alan, Bainbridge Island, Washington

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was aweful, wouldn't recommend it at any standpoint.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ice maker was broke. The room smell there was no tissue or soap in the room. Waste of money. I give this hotel 0. Just nasty.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go anywhere else
Worst hotel that I've ever been to. The room was very dirty including the floor that had not been vacuumed, the shower did not work, and there was no microwave or refrigerator. The check in time is 3:00 but they didn't have the room ready until almost 5. The wifi signal was terrible too. I would never go there again.

2/10 Terrible

juan c, dallas tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far to beach
Water shower smell very bad. Like drain Water Expensive for that price

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend
Window was leaking badly so had them switch us rooms, moved from a king room to a double bed room where window was leaking as well and found dead bugs all over one of the beds. So went back to original room to find the next morning the shower didn't drain from when we got there. Moved us again to a room with no problems. Said they had continental breakfast, but didn't.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Clean but slow service
We checked in after 2am. The attendant was not knowledgeable on how to perform his job, it took about 15 min for him to just check us into the room. After we got done with that fool we got to the room which is pretty basic but it was sanitary. I had to wait about 10 minutes in the morning for an attendant to show up at the desk for us to check out.

4/10 Poor

Candace, pensacola fl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was dirty lamp shade full of dust ac filter full bather floor cleaner still on cooler not wiped out nothing in room wiped down latch on door broke no battery in fire alarm. The fromt desk was great fast and very. Helpful nicw lady

4/10 Poor

Bridget, new Orleans

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had an odor carpet was dirty stayed there 2days carpet was never vacuum

2/10 Terrible

Angel, M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay anywhere ever!!!
Roaches everywhere. When complained they showed us another room with more roaches. Had to stay bc it was so late but next day checked out. They acted as if no one ever complained yet there were 4 couples in lobby doing the same thing. Was given money back for second night but not first even though we were to scared to sleep. Should have slept in car. DON'T STAY HERE UNLESS YOU WANT TO TAKE ROACHES HOME OR WORSE. NASTY NASTY PLACE

6/10 Okay

Opie , AR

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok for the price
For the price, the hotel wasn't bad. But the room had a bad smell, there we a few gnats in the room, & it looked like little effort was given in keeping the hallways clean.

4/10 Poor

Lorenzo, Georgia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The carpets was dirty and there was a Roach in my room I was very disappointed was not what I expected this type of Faculity to be like then was told had to pay an additional fee without prior knowledge just a place to stay if you can't afford another

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly and dirty
Smelliest ever

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Maria

Disliked: Property conditions & facilities

2/10 Terrible

laura, Boise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible smell
This motel is a brothel. No kidding. First night arrived to find police arresting a lady of the evening. Other than that, pool was not functioning, room had a terrible smell - like animal peed on the carpet, construction in process but little progress made. Unless you're renting by the hour, stay elsewhere.

2/10 Terrible

T, Virginia

Disliked: Cleanliness, property conditions & facilities, room comfort
The ABSOLUTE WORST!
We booked this hotel through a Travelocity "Top Secret" deal. We were making a quick trip to Pensacola to help our son with a move. This hotel was the WORST place we have EVER stayed! It was filthy dirty. The carpets were ripped and held together with duct tape in places. The shower rod fell off the wall twice. The walls were so thin we heard everything and everyone. We booked three nights, stayed two, and can't believe we lasted that long. Even though we lost money by leaving a night early it was worth it for cleanliness and peace of mind. This place was GROSS, GROSS, GROSS! When you book a Top Secret deal you agree to pre-pay and can't get your money back which is a shame because a place like this must be laughing all the way to the bank.

2/10 Terrible

linda, TX

Disliked: Cleanliness, property conditions & facilities, room comfort
Very outdated and old
Roach sighted in bathroom. So outdated & old it felt dirty.

6/10 Okay

Verified traveller

10/10 Excellent

Maicol

Liked: Cleanliness, staff & service

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
ROACHES
Killed roaches all night in room 216 they were in the bathroom and one even crawled on my boyfriends food other than that it was OK hotel wasn't all that clean and even had a dog running down the hallway and it had a smell in the hotel

2/10 Terrible

Kimberly, Tampa, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
ABSOLUTELY horrible. If it were not 3am when we arrived we wouldn't have even CONSIDERED staying. As it was our car was the better option for the 4 hours of sleep we got. I would remove this "hotel" from your listing.

6/10 Okay

mark

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

nicole, alexandria, la

Disliked: Property conditions & facilities
Decent for the price
The hotel and our room had a wet smell to it, but the room was clean, and bathroom was in good condition. Maid service didn't replenish the rags and hand towels a couple of the days. Free breakfast is a joke. You could choose between a danish or biscuits & gravy. They didn't even have jelly or peanut butter to put on the biscuits if you didn't want the gravy. The pool was disgusting and not usable. Overall our stay was fine and if I needed a cheap place to stay I would stay here again.

6/10 Okay

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Budget decision. A place to hide for 1 - 2 nights.