2/10 Terrible
Kyerence
Travelled with partner
26 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a room days prior. Exhausted from hours and hours of commute. Was so ready to relax and shower and sleep. Got to the property & checked in. Received my key card. Entered the room & it was FILTHY. It was not cleaned after the last guests. Dirty used towels on the floor. Bed sheets on the floor. Wrappers and food on the tables. Immediately went to front desk and told them. Expected another room. “Unfortunately all our rooms are occupied and the cleaners don’t get in until the morning.” It’s about 5am. What the hell were me and my husband going to do until then. I cried. Not worth the money to get another expensive ass hotel room somewhere else to only shower and sleep for a couple hours until we had to check out. We had to sleep In our car and alter our plans all because of this. So miserable. Livid doesn’t even describe this horrible experience. Gave me a refund on only one of the two nights I reserved. Honestly shouldn’t have had to pay at all for the kind of experience they put us through. Absolutely ridiculous.
Kyerence
Stayed 2 nights in May 2024