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Reviews of Hotel Sentral Georgetown

3.5 out of 5
Hotel Sentral Georgetown
No 12 Lorong Kinta, George Town, Penang

Reviews

7.0

Good

Rating 10 - Excellent. 48 out of 452 reviews" "
Rating 8 - Good. 187 out of 452 reviews" "
Rating 6 - Okay. 158 out of 452 reviews" "
Rating 4 - Poor. 41 out of 452 reviews" "
Rating 2 - Terrible. 18 out of 452 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

YONG

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

8/10 Good

Yong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

JOhn, KL

Business traveller
Disliked: Cleanliness
hygiene problem , toilet looks like simply wash by cleaner.
Stayed 2 nights in Aug 2020

6/10 Okay

Suriana

Disliked: Property conditions & facilities
Lack of amenities
I guess the hotel doesn’t provide any bathrobe for the guest. No toothbrush or other toiletries provided. As a impromptu traveler, this a major minus for me.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2020

2/10 Terrible

Cheong

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth to stay! Should be 2 star & below
Very old bed sheet & towel(black). Cockroach is everywhere! Many room’s air cond is very noisy!
Stayed 6 nights in Feb 2020

6/10 Okay

Zowie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
So so
Great hospitality and service but the mattress is oh-so-uncomfortable
Stayed 1 night in Feb 2020

6/10 Okay

Ken

Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I arrived early, checked in, door didnt close properly, had to be forced closed. aircon was on 18, felt like 30deg on the room and unable to connect to wifi. Complained, was put in to 2 more different rooms and told internet definitely worked in last room, No good, aircon not working properly and no wifi. Checked out.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Value for money. Cannot ask for more as price is very attractive.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
If you are after fried kway teow the best place to go is the coffee shop opposite Lorong Kinta on Macalister Road. This hotel is on Lorong Kinta
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Unique and specific
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing I like about this hotel. The room bed sheet looks dirty and old, including the pillows cases. The bath towels are old and worn, requested a change but no action. The toilet is in odd shape. The shower instant heater is noisy when water is turned on. The water pressure is low. The toilet exhaust fan is noisy. The room aircon not operating efficiently and noisy. No sleepers available. There are ants in the room and toilet. No proper vanity top in the toilet. During booking it promised that Deluxe room has city view, but I only seen roof tops of buildings. My room is on level 3. During booking I request a room on the higher floor but was not allotted. Checking in at reception was slow even though there was no other guest. Very poor WiFi connection, slow and unstable.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Melvin

Liked: Cleanliness
Disliked: Property conditions & facilities
Old hotel, convenient location
Wasn’t the best of starts. Checked in to 2 rooms to find that in room 1, the telephone wasn’t working (the phone to socket had snapped) and the safe wasn’t working. The safe in room 2 wasn’t reset and so couldn’t be used either. We reported them and were told they would be fixed in the morning. These were rectified in the morning after one of us had gone downstairs to ask the receptionist to come to the room to look at the items. The air conditioner was quite noisy as was the water heater which emitted quite a loud whine whenever used. The splash guard in the toilet was too small and allowed water all over. This was obviously the splash guard when there was a bath tub in there but the tub has since been taken out. The guard was adequate when the tub was there but not now when not. The in room wifi never worked during our 5 day stay. We kept being told it would be fixed the next day. The lobby wifi did work on the first day but thereafter slowed to being usable. The location of the hotel was excellent, however. It was within walking distance to just about anywhere in Georgetown and just across the road from the New Lane hawkers, making it very convenient to get dinner. Breakfast at the hotel was also above average.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Near eatery house.. good location...... Wifi weak......
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 12 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Woei Thong

Liked: Cleanliness, property conditions & facilities
The exhaust fan at bathroom very noisy
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2018

6/10 Okay

Nowell, Singapore

Liked: Cleanliness, staff & service, room comfort
No wifi on my last day otherwise good stay in this hotel
Stayed 4 nights in Oct 2018

10/10 Excellent

fisa, selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel to stay with breakfast. but my fridge is not function
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018

6/10 Okay

Lavanya, Melaka

Liked: Cleanliness, staff & service, room comfort
Hotel smack in town. Convenient to walk around as it is nearby to Komtar and Chow Rasta market area. Parking lots are limited. Those who doesn't get parking within the hotel vicinity, are required to park at the nearby open carpark. Overnight carpark charges are RM12. Rooms are fairly clean. Staff are friendly.
Stayed 3 nights in Aug 2018

2/10 Terrible

Anthony

Worst check in ever
Rude staff and take an hour to locate my booking. Worse check in ever!
Stayed 1 night in Aug 2018

6/10 Okay

WENDY

Convenient location
Average stay. Breakfast need to improve. As the staff did not tell us outside still have staff making egg. How come they can't make the egg in the rest? Convenient location.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
have parking in front of hotel. Hotel is not small.
Stayed 1 night in Aug 2018

2/10 Terrible

christopher

Disliked: Staff & service
Bad
The breakfast was bad everything was slow same dish everyday . Service is poor
Stayed 4 nights in Aug 2018

6/10 Okay

Ken

Stayed 5 nights in Aug 2018

6/10 Okay

CHENG LI

Training of reception needed
Staff reception need more training!!
Stayed 6 nights in Jul 2018

6/10 Okay

CHENG LI

Disliked: Staff & service
Blur staff need more training
All staff there need more training. Very blur and slow response on check in. Every morning need me to keep on verifying with them that my booking with hotels.com come with breakfast and they need spend times to check this for my first 4 morning. Very blur staff.
Stayed 7 nights in Jul 2018

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Convenient hotel
Stayed 1 night in Jul 2018

4/10 Poor

Medeline, Singapore

Liked: Cleanliness, room comfort
Hotel very central, easy access to attractions.
Need to improve breakfast, fruits freshness, coffee and wifi. Wifi was down on my 1st day stay.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Good place to stay
There was some hiccup at check-in. Apparently Expedia did not update the hotel on my re-booking. The hotel staff were most patient and thorough in checking my cancellation and re-booking
Stayed 3 nights in Jul 2018

2/10 Terrible

Cheng Ming

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Very noisy. We booked the room with city view but they gave us the room facing the other building. Only when u give tips, they will give u tooth brush and more waters.
Stayed 4 nights in May 2018

8/10 Good

Kok Hway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good...easy to roam around
Stayed 1 night in May 2018

10/10 Excellent

fadhli, cheras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel to be stay. very confort.
Stayed 2 nights in May 2018

8/10 Good

Shafiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Simple hotel near nice Penang food
Very good location in the centre of Georgetown. Check in was a bit slow and water from bathroom shower head was very slow but generally it was a good stay.
Stayed 1 night in Apr 2018

8/10 Good

Jan, Singapore

Liked: Staff & service
Easy access to parking
I had stayed in this hotel 3 times already and would definitely book it again in the near future. Reason being there is ample parking lots.
Stayed 4 nights in Dec 2017

8/10 Good

Matthias, Singapore

Liked: Cleanliness, staff & service, room comfort
Quiet n nice hotel stay
The room was clean n cosy. Nice environment and not much traffic there. Eateries are very near around the hotel. Overall satistify but only one thing need to bring to attention. The water heater is faulty for my room. But no issue for me as I bathed in cold water.
Stayed 1 night in Feb 2018

4/10 Poor

Jaco , Hong Kong

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
bad hotel ever ...
the air condition is almost broke. the stuff is not helpful enough. i will not stay for the second time ...
Stayed 5 nights in Feb 2018