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Reviews of Quality Inn Pell City I-20 exit 158

2.5 out of 5
Quality Inn Pell City I-20 exit 158
1410 Parkhill Pkwy, Pell City, AL

Reviews

7.0

Good

Rating 10 - Excellent. 66 out of 251 reviews" "
Rating 8 - Good. 71 out of 251 reviews" "
Rating 6 - Okay. 53 out of 251 reviews" "
Rating 4 - Poor. 37 out of 251 reviews" "
Rating 2 - Terrible. 24 out of 251 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family
Liked: Amenities
Great value
Stayed 1 night in May 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a bit weak no fruit no juice or bottled water.
Stayed 2 nights in Apr 2024

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed wasn’t comfortable and no cups for coffee.
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean rooms. Breakfast could have been better. Will definitely stay again though
Stayed 1 night in Apr 2024

10/10 Excellent

Charlotte, Bowdon

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Y
Stayed 1 night in Feb 2024

10/10 Excellent

Clint

Liked: Cleanliness
Stayed 2 nights in Feb 2024

6/10 Okay

Michelle

Travelled with family
Disliked: Cleanliness
Clean but needs some attention
We had a late check in. Took forever to get clerk (no buzzer at window) wall and tray for ice bucket was dirty. Water didn’t drain in sink. Stagnant water and no stopper for tub. We heard other rooms TV or people talking all night. Staff was loud outside our door early in the morning.
Stayed 1 night in Feb 2024

6/10 Okay

Peggy

Travelled with family
Liked: Cleanliness, staff & service
We were told at check in that we on the 3rd floor but is no elevator. I am 69 years old carrying luggage with bad knees and find out there was no elevator that should be mentioned at reservation time.
Stayed 1 night in Jan 2024

2/10 Terrible

Thien

Stayed 1 night in Jan 2024

8/10 Good

Alejandro

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Alisha

Liked: Cleanliness, staff & service, amenities
A lot cheaper than the Hilton properties. You don't get anything extra except the rooms are bigger across the street at the Hilton hotels. Other than that it's nothing different. Staff is nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Damaris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came back to our room after being gone all day Friday to find our door ajar propped open by the dead bolt and the light was on, I had asked the maid for a new box of tissues that morning which I got. She asked me would we be staying, I replied yes. She wanted to know if we needed any towels and I said NO to mark us off her list. This was most disturbing to say the least. I did not find anything missing which is not even the point, there were medications sitting out in the open.
Stayed 2 nights in Jan 2024

8/10 Good

Alisha

Liked: Staff & service, amenities
Disliked: Cleanliness
I love that its in Pell City. I feel at home; the fact it is a walks length to Cir K is excellent; My java stop!! I wish they would honor Sr disc bc I'm 63, jobless temporarily & anything is costly! I'm forced to stay in motels at this time. Also, no chg for pets under 10#!
Stayed 2 nights in Dec 2023

8/10 Good

Marsha

Liked: Cleanliness, staff & service, room comfort
Water
The main issue was the smell of the water So when you went into the bathroom it smelled like vomit and turned on the water in the shower and sink. So we immediately realized that we were not going to be able to take a shower because of the smell. And we immediately went and got bottled water
Stayed 1 night in Dec 2023

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is a Burger King on site and a Circle K beside the hotel. The staff are super nice. Overall, I enjoyed my stay, felt comfortable. I will stay again. The prices are competitive with the hotels around & in general not so fair to a newly widowed person , & I didn't receive a discount for over 55 or over 62 yr old.. Other than this I will recommend to anyone.
Stayed 1 night in Dec 2023

2/10 Terrible

Ashley

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Della

Stayed 2 nights in Dec 2023

8/10 Good

BRIAN

Stayed 1 night in Dec 2023

6/10 Okay

Rudy

Business traveller
Disliked: Staff & service
I booked with a third party and I checked out 2days early and wanted a refund for the days I wasn’t there so I called the third party and they called the hotel and the hotel clerk said I stayed until my check out day and that was a lie and I have my receipt for proof
Stayed 4 nights in Dec 2023

8/10 Good

John

Stayed 2 nights in Nov 2023

8/10 Good

Elmer

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity and Convenience of dining and shopping.
Stayed 1 night in Nov 2023

2/10 Terrible

Harvey

Travelled with group
Poor management and record keeping.
They did not have my reseverations on file. I had to drive and additional 50 miles to get a room somewhere else.
Stayed 2 nights in Oct 2023

8/10 Good

Angela

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Kathiann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
General condition was poor
Stayed 2 nights in Aug 2023

4/10 Poor

Robert

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Low budget, clean room, spartan amenities.
Must applaud the cleanliness of room considering there were workers renovating minutes before we checked in. Aside from the dirty hand towel and holes in the bathroom walls, the room was in good condition and comfortable. Air conditioner was pleasantly frigid to beat the 100 degrees outside. Big drawback was no elevator so access to any room included stairs up or down, definitely not elderly or disabled friendly. Hallways were being painted and repaired on our level but only unsightly, no paint smell. Picture in ad is fantasy, retouched and cgi. Actually much more dingy on outside, no landscaping, shares parking lot and driveway with adjacent burgerking.
Stayed 1 night in Aug 2023

10/10 Excellent

Rolf

Travelled with partner
Liked: Staff & service
You have to climb stairs even if you are on the first floor. Also the TV didn’t turn on and off in less you did it manually from the back of the YV, and there were no cups in the room, only 2 pillows on the bed
Stayed 1 night in Aug 2023

4/10 Poor

Barbara

water main busted while we were. Did not have a cable tv guide. Something strange in the bathtub.
Stayed 1 night in Jul 2023

2/10 Terrible

Kiri

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Waited almost 10 minutes for someone to come to the desk to check us in. The worker was rude and acted like he was bothered by us. Signs were posted that they were remodeling but it didn’t seem like the hotel should be open with how bad it was. The “ground floor” was basically a basement. It smelled horrendous, like burnt rubber. There was no room numbers on the wall just papers taped to the top of the doors with number on them. The inside of the room was not terrible but not clean in the slightest. Hair balls all over the floor. The window was a medium sized basement window that was on the ground to the outside. The curtains were ripped and stained. The thicker curtain didn’t close so anyone could see inside as there was no way to close the curtain. We felt very unsafe and uncomfortable. Immediately booked with a different hotel. Please save yourself the money and don’t book here.
Stayed 1 night in Jul 2023

8/10 Good

Levi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

James

Stayed 2 nights in May 2023

6/10 Okay

Dina

Liked: Staff & service, property conditions & facilities, room comfort
At first glance, the room looked wonderful. But, when I looked closer, cleanliness was a bit of a problem. Hair, not mine, and dirt on the floor. A moldy shower curtain. One of the sparsest continental breakfasts that I’ve ever seen.
Stayed 1 night in May 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Frank

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I never ever been in such a horrible place in my life. I sure will never go into another quality inn in-my life. Dirty, no towels or soap , toilet bowl did not work, no hot water in the early AM , Breakfast NON etc. And I was charged twice for one room which may be Expedia fault. I had nothing but problems with Expedia there’s another company I will never use.
Stayed 4 nights in May 2023

8/10 Good

Brenda

Stayed 1 night in May 2023

6/10 Okay

Phil

Travelled with family, Business traveller
Liked: Staff & service
Not as good as I had hoped but the beds were comfortable
Stayed 1 night in Apr 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff . I have stayed at the Pell City location several times The same gentleman housekeeper is very helpful . He goes out of his way to assist .
Stayed 3 nights in Apr 2023

10/10 Excellent

Douglas

Stayed 1 night in Apr 2023

8/10 Good

Jeff

Stayed 1 night in Apr 2023

6/10 Okay

Gary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They made us pay a deposit for smoking we don’t and the romm and hall way smelled like smoke. The bath tub had pubic hairs in it. Why the deposit? The towels were damp
Stayed 1 night in Apr 2023

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pass on this one...
Stood at the desk for 15 minutes when I was trying to check in. I am not a fan of the $50 deposit without being told in advance. I stayed at a different hotel my final night in Alabama and no deposit. It was cheaper and a much better room as well. went to breakfast and no spoons for cereal, and I was there early. My big issues is that for nearly $100 for this room, I expected MUCH better. I had a $60 room my final night that blew this one away. Not even close, in fact.
Stayed 2 nights in Mar 2023

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location
Stayed 1 night in Mar 2023

10/10 Excellent

Kerry

Stayed 1 night in Feb 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

6/10 Okay

Shirley

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Smelly
The room smelled like wet dogs. I had to get spray from front desk in order to stay. Was not offered another room
Stayed 2 nights in Feb 2023

8/10 Good

Annette or Carlin

Stayed 1 night in Feb 2023

2/10 Terrible

Kathleen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Noise of people not controlled Seedy shady area felt in safe unmanicured unpatrolled