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Reviews of Holiday Inn Express Hotel & Suites Pell City, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Pell City, an IHG Hotel
240 Vaughan Ln, Pell City, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 212 out of 365 reviews" "
Rating 8 - Good. 85 out of 365 reviews" "
Rating 6 - Okay. 31 out of 365 reviews" "
Rating 4 - Poor. 17 out of 365 reviews" "
Rating 2 - Terrible. 20 out of 365 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very courteous and professional. Bed was great!
Stayed 1 night in May 2024

4/10 Poor

Rick

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Hotel was very nice and the staff was very nice and helpful. The rooms had a odor in them. I had a friend who also rented a room and he stated that his room also had a odor.
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 3 nights in May 2024

6/10 Okay

Sherry

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Christine

Stayed 1 night in May 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in clerk was so friendly, informative and knowledgeable. There was an elderly woman working the breakfast buffet who was just so sweet! I'm sorry I didn't get their names so they could be thanked for their service.
Stayed 1 night in May 2024

8/10 Good

Sara

Travelled with partner
Liked: Staff & service
Wendy at the front desk is amazing, friendly and very professional. She made the check-in experience very pleasant. The room and bath were average and a bit dated.
Stayed 1 night in May 2024

8/10 Good

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they were super friendly and very helpful .
Stayed 2 nights in May 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Stayed 1 night in May 2024

10/10 Excellent

Chad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 1 night in May 2024

10/10 Excellent

Colette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the condo
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Stayed 4 nights in Apr 2024

8/10 Good

Jimmy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Had a boat and electrical outlets did not work to charge
Stayed 1 night in Apr 2024

10/10 Excellent

John

Very clean and modern
Stayed 1 night in Apr 2024

8/10 Good

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 2 nights in Apr 2024

8/10 Good

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
A little noisy on the interstate side.
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Criston

Stayed 1 night in Mar 2024

10/10 Excellent

Glenn

Liked: Staff & service, property conditions & facilities
Clean & nice Good rate Mostly Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and close to shopping center and restaurants
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was great... From check-in to the room to checking out. Mia is also amazing and very helpful.. we will definitely be back & recommend this property
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit Pell City often. This was our first time staying here and we had no complaints. It was a beautiful property, the rooms were clean and spacious, and the beds were exceptionally comfortable. I do wish all hotels would eliminate all carpet tho! Tile or laminate just feels so much cleaner. We will definitely stay here again!
Stayed 2 nights in Feb 2024

8/10 Good

Deborah

Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay! The check in was the best I’ve ever had - in particular, Wendy at the front desk was exceptional!
Stayed 2 nights in Feb 2024

8/10 Good

Nick

Liked: Cleanliness, amenities, property conditions & facilities
One of the staff was not that nice to my wife. However overall it’s almost perfect.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Richard, Summertown

Liked: Staff & service
Disliked: Cleanliness
Did not havevthe famous cinnamon rolls or milk for cereal. I like the Holiday Inn Express because of the breakfast and especially the hot cinnamon rolls. Major disappointment!
Stayed 1 night in Feb 2024

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, amenities
Love it there
Stayed 3 nights in Feb 2024

10/10 Excellent

Bonnie

Good overnight stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Stayed 1 night in Jan 2024

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay! Very quiet and clean hotel. I loved how there were dining options close by and a Walmart across the street. Very convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Destiny

Stayed 1 night in Jan 2024

2/10 Terrible

TracyNick

Travelled with family and small children
Disliked: Staff & service
The waterpark for the kids indoor was ice cold no one couldn’t stand it an that was the whole reason I’m even going to that hotel it is not worth the money to stay there in the cold months cause u can’t enjoy the water it’s so dang cold an u have to walk to another motel to use their heated pool. They should tell the guest upfront about the water park being so cold cause there heater went out in the pool instead of keeping it from the guest til they take the kids down there. Right down uncalled for. Also the remote in the room didn’t work we had to call an ask three times for someone to fix it. Most definitely won’t be going back any time soon!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and reasonably priced.
Stayed 1 night in Dec 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great nights stay. Excellent breakfast. Perfect for one night on a long family road trip. Highly recommend
Stayed 1 night in Dec 2023

4/10 Poor

RICHARD

Stayed 1 night in Nov 2023

6/10 Okay

RICHARD

Stayed 2 nights in Nov 2023

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Reta

Travelled with pets
Liked: Amenities
I could bring my dog
Stayed 2 nights in Nov 2023

8/10 Good

Tommi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was pretty clean except for the Dr.Pepper soaked elevator. It had dried to the floor so it wasn’t terribly recent.
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a ver nice place to stay and staff was very friendly.
Stayed 3 nights in Oct 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility, staff and breakfast was great. I would recommend this hotel.
Stayed 1 night in Oct 2023