With a bit of TLC this hotel could be incredible. It has so much potential. The room was clean but lots of little details needed to be attended to: dusting behind/under the bed, making sure windows latch properly, leaving had towels and face cloths without having the guest ask, scrubbing the hotel sign, straightening out sun loungers etc rather than having them in random places, turned over etc. Having a hotel information book in each room would certainly help matters. I booked a trek, had massages and rented a snorkel set from another hotel because there was no information that they were on offer (which they were). Some of the staff were very nice, some were completely uninterested and some had very little English. Food ok.