Family Room, Multiple Beds, Non Smoking (Shower Only) | Individually decorated, individually furnished, desk, laptop workspace
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Reviews of Ostal Pau Université - Sure Hotel Collection by Best Western

2.5 out of 5
Ostal Pau Université - Sure Hotel Collection by Best Western
38 Rue Ronsard, Pau, Pyrenees Atlantiques

Reviews

8.4

Very good

Rating 10 - Excellent. 71 out of 236 reviews" "
Rating 8 - Good. 128 out of 236 reviews" "
Rating 6 - Okay. 31 out of 236 reviews" "
Rating 4 - Poor. 6 out of 236 reviews" "
Rating 2 - Terrible. 0 out of 236 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Annabel

Stayed 3 nights in Oct 2023

10/10 Excellent

Adeline

Stayed 2 nights in Sep 2023

10/10 Excellent

Eric J.

Stayed 1 night in Sep 2023

10/10 Excellent

Birgitta

Stayed 1 night in Sep 2023

10/10 Excellent

Bradley, Houston

Stayed 1 night in Jun 2023
Response from L'équipe,OSTAL HOTEL PAU UNIVERSITE on 14 Jul 2023
Merci,a bientot

8/10 Good

Elisabeth

Stayed 2 nights in May 2023
Response from L'équipe,OSTAL HOTEL PAU UNIVERSITE on 14 Jul 2023
A très bientôt !

10/10 Excellent

Pierre-olivier

Stayed 1 night in May 2023
Response from L'équipe,OSTAL HOTEL PAU UNIVERSITE on 14 Jul 2023
Merci beaucoup! A très vite

10/10 Excellent

Imen

Stayed 1 night in May 2023

10/10 Excellent

Filipe

Stayed 1 night in May 2023

10/10 Excellent

Yann

Stayed 4 nights in Apr 2023

10/10 Excellent

Marie Noëlle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix.
Personnel agréable.Petit dejeuner très bon.( le dimanche un riz au lait maison top!!) Bonne adresse.Juste un lit 2 personnes que j'aimerais plus grand.
Stayed 2 nights in Mar 2023
Response from baptiste on 17 Apr 2023
Merci pour votre retour très positif, toute l'équipe est très sensible à cela.Sachez que pour un prochain séjour, nous avons des dimensions de lits supérieures. N'hésitez pas à nous le demander.Toute l'équipe vous souhaite une très belle journée.

10/10 Excellent

landry

Stayed 1 night in Mar 2023

8/10 Good

HELENE

Stayed 1 night in Mar 2023
Response from Joana on 9 Mar 2023
merci pour cette belle note,au plaisir de vous accueillir chez nous bientôt.Bien cordialement,la réception

10/10 Excellent

Catherine

Stayed 1 night in Feb 2023
Response from L'équipe,OSTAL HOTEL PAU UNIVERSITE on 9 Mar 2023
Merci!!

10/10 Excellent

Ludivine

Stayed 1 night in Feb 2023
Response from baptiste on 20 Feb 2023
Merci!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and inexpensive. It has a free car park and the bus into Pau centre is 5mins walk
Stayed 2 nights in Jul 2019

8/10 Good

James

Liked: Cleanliness, staff & service
Money saver.
Average motel at a reasonable price. Good for a one night stay.
Stayed 1 night in Jul 2019
Response from baptiste on 26 Jul 2021
Thank you for your positive review. Have a nice day

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
This was an overnight stay en-route to the Pyrenees. The room was very nice and had air con, it also had tea and coffee making facilities. Parking was free, which is a plus these days. There is a Mexican restaurant next to the hotel, we ate there and the food was good. We would definitely use this hotel again.
Stayed 1 night in Jun 2017
Response from LA RECEPTION on 22 Jul 2017
Dear guest, Thank you for your comment ! Glad to know that you enjoyed your stay in our hotel and all its services : free parking, air confditioning, welcome tray (recently added in all the rooms)... See you next time ! Best regards from all the staff, Celine - reception desk A L'HÔTEL **

6/10 Okay

Alan, Pamproux

Liked: Cleanliness, staff & service, room comfort
Did the job ,yes would go back
A one night stop uncomplicated park up walk to nearby shops and restaurants good sleep up and away

10/10 Excellent

David, Cumnock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel
Nice hotel, cheap and cheerful. Handy for the town centre.

8/10 Good

Lynette, Alicante, Spain

Liked: Cleanliness, property conditions & facilities, room comfort
Covenient in Pau
The reception opening hours were shown but the access was not available at the time stated. The Hotel was hard to find, being behind a Mexican restaurant but the privacy turn out to be an advantage. I was able to get a nice quiet peaceful nights rest. Breakfast was enjoyable. The hotel gives a new level to travel accommodation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very good location
Great!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient hotel
For the price this is excellent value. The staff are friendly and helpful, the rooms are very clean and I enjoyed the breakfast. It's right next to the university which was perfect for us as we were visiting our daughter there. I have already booked to go back there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price for a comfortable and clean room. Staff was friendly and thorough with information.

8/10 Good

Mike, Ohio

Liked: Cleanliness, staff & service, room comfort
Basic but clean and quiet
I needed to be near the university. This is a Spartan facility, similar to a dormitory room, but the room was clean and quiet, the bed was comfortable, the staff were very polite and helpful, and the location was convenient to the university, research park, and shopping and restaurants. I would stay again.

8/10 Good

Phil & Jenny, Roquetas de Mar, Spain

Liked: Cleanliness, staff & service, property conditions & facilities
L´Hotel PAU
Very nice receptionist, very helpful. Pity the restaurant at the front of the hotel was closed, maybe becuase it was Sunday night. Difficult to find from instructions. Hotel clean and comfortable for an overnight mid-journey stop.

8/10 Good

Christophe

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Pau
RAS
Stayed 1 night in Feb 2024
Response from Tibra BARLIER on 22 Mar 2024
Cher client,Merci beaucoup pour évaluation positive. Nous sommes ravis que vous ayez passé un séjour plaisant parmi nous. Nous attendons avec impatience le plaisir de vous accueillir à nouveau très prochainement !À très bientôt!Bien cordialementTibra BARLIERDirectrice

8/10 Good

Gilles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tibra BARLIER on 22 Mar 2024
Cher Gilles, Un grand merci pour votre retour positif ! Nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes. Votre satisfaction est notre priorité absolue, et c'est un véritable plaisir de savoir que nous avons pu contribuer à rendre votre expérience agréable.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.Bien cordialement,Tibra BARLIER Directrice

10/10 Excellent

Pierre

Stayed 2 nights in Oct 2023

4/10 Poor

Adnane

Stayed 1 night in Nov 2023

10/10 Excellent

Samuel

Stayed 1 night in Nov 2023

8/10 Good

Georges

Stayed 1 night in Nov 2023

8/10 Good

Hanene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

jean-luc

Stayed 1 night in Nov 2023

10/10 Excellent

Masaki

Stayed 1 night in Oct 2023

10/10 Excellent

Dawei

Liked: Cleanliness, staff & service, property conditions & facilities
Tous sont bien, le service, les équipements, et j'adore le resto qui est près l'hôtel! Un point un peu mal, c'est l'insonorisation.
Stayed 1 night in Sep 2023
Response from Joana, Recepcionista on 17 Oct 2023
Cher Dawei,merci pour ce retour très positif!A très bientôt

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from L'équipe,OSTAL HOTEL PAU UNIVERSITE on 26 Jul 2023
Merci!A bientôt

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención, silencio , buen petit desayuno
Stayed 2 nights in Jul 2023
Response from Joana, Recepcionista on 20 Jul 2023
Buenas tardes,Gracias por tomarse la molestia de puntuarnos y por su amable comentario.Buenas noches y hasta la próxima.

8/10 Good

François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from L'équipe,OSTAL HOTEL PAU UNIVERSITE on 14 Jul 2023
Merci pour cette belle note!A bientôt

8/10 Good

isabelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No era del todo lo que parecía al reservar
No se duerme mal del todo, pero la descripción de lo que ofrecen no es correcta. La cama doble, no era tal, eran dos colchones individuales unidos. La media pensión ofrecía 6 restaurantes para cenar, pero solo fueron 5 y ninguno de comida francesa, todos de bajo precio y poco reputados en internet. Desayuno muy sencillo, con bastante repostería pero muy poco salado, sin jamón ni embutido ni agua. Habitaciones un poco ruidosas por la mañana. Buen aparcamiento, ducha moderna, gran escritorio en la habitación. Camas cómodas. Recepcionistas muy amables. Por ser silver tenía derecho a 2 bebidas pero en el hotel no sabían nada. Si la descripción hubiese sido acorde a la realidad, quizás le habría dado 4 estrellas. Se puede venir, pero sin cena.
Stayed 1 night in May 2023

10/10 Excellent

jennifer

Stayed 1 night in May 2023

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
séjour parfait
Stayed 1 night in May 2023

8/10 Good

Sophie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

David

Stayed 1 night in Mar 2023

8/10 Good

Michèle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Joana on 9 Mar 2023
merci pour ce retour positif,A bientot

8/10 Good

Brissaud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from L'équipe,OSTAL HOTEL PAU UNIVERSITE on 9 Mar 2023
Toute l'équipe vous remercie pour cette belle note.Bien cordialement,

10/10 Excellent

Mikael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from baptiste on 20 Feb 2023
Merci pour cette belle note! A bientôt