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Reviews of Grand Palazzo Hotel

5 out of 5
Grand Palazzo Hotel
292 Moo 6 Petchtrakul Road, Naklua, Pattaya, Pattaya, Chonburi

Reviews

8.2

Very good

Rating 10 - Excellent. 73 out of 184 reviews" "
Rating 8 - Good. 63 out of 184 reviews" "
Rating 6 - Okay. 31 out of 184 reviews" "
Rating 4 - Poor. 13 out of 184 reviews" "
Rating 2 - Terrible. 4 out of 184 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oo
Stayed 10 nights in May 2024

10/10 Excellent

Amandeep

Stayed 4 nights in Apr 2024

10/10 Excellent

Moua

Stayed 5 nights in Mar 2024

8/10 Good

MINGJIE

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 1 night in Feb 2024

6/10 Okay

Krishna

Liked: Cleanliness
Shower head is sooooo old, rusty & water comes out in different directions & not straight down. Hand held shower head never worked
Stayed 3 nights in Feb 2024

10/10 Excellent

Lance Real Estate CC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

seungyong

Stayed 3 nights in Feb 2024

2/10 Terrible

Walid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Room was massive and the bed was very comfortable. Staff were awesome to deal with and very helpful. I would definitely stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Carl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice big room, loud dance music all night from a nearby club
Stayed 2 nights in Jan 2024

10/10 Excellent

zou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel,good location, good swimming pool
The hotel is good and the location is good. Swimming pool is good as well. The air condition was too cold.
Stayed 1 night in Jan 2024

8/10 Good

charles

Stayed 3 nights in Jan 2024

8/10 Good

Danny

Stayed 3 nights in Jan 2024

10/10 Excellent

Edward, Delray Beach

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Idun

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
It was a lot of bugs in the room, in the bathroom, on the walls, on the floor and in the bed. Changed room, Next room was much better But still a couple of bugs there
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exemplary Service
Palin was an absolute gem. From the time I made initial contact prior to arrival, to my time of check out, she went above and beyond to make everything about my stay as comfortable as could be. She gave great local recommendations as well as helped orchestrate my travels to a major city about 90 minutes away. She is definitely a valued member at the Grand Palazzo Hotel Pattaya
Stayed 17 nights in Oct 2023

10/10 Excellent

SEUNGOH

Stayed 6 nights in Sep 2023

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and wonderful and responsive service!
Stayed 1 night in Aug 2023
Response from PAT GUEST SERVICE AGENT on 28 Aug 2023
Greetings, From Grand Palazzo Hotel in pattaya.It is our pleasure to hear your valuable feedback. Thank you for choosing Grand Palazzo hotel Pattaya. Thank you for your valuable feedback. it was useful to our hotel. As a team we strive daily to ensure each guest has a wonderful stay.Grand Palazzo Hotel Pattaya.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and great service!!
Stayed 1 night in Aug 2023
Response from PAT GUEST SERVICE AGENT on 28 Aug 2023
Greetings, From Grand Palazzo Hotel in pattaya.It is our pleasure to hear your valuable feedback. Thank you for choosing Grand Palazzo hotel Pattaya. Thank you for your valuable feedback. it was useful to our hotel. As a team we strive daily to ensure each guest has a wonderful stay.Grand Palazzo Hotel Pattaya.

10/10 Excellent

John

Stayed 4 nights in Jun 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect coming back next year.
Stayed 1 night in Jun 2023

10/10 Excellent

junsoo

Stayed 2 nights in Mar 2023

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Apr 2023

4/10 Poor

Yan Sin Viax

Stayed 11 nights in Mar 2023

4/10 Poor

Young

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1. Dirty sofa 2. Very noisy 3. The whole prop. is run down 4. The hallway smells moldy 5 No hot water, it’s just medium 6. The breakfast buffet is good
Stayed 4 nights in Feb 2023

6/10 Okay

Reneil

Liked: Cleanliness, room comfort
Room was really big but, few things I picked up on. No charging plugs next to either side of the bed and only 2 plugs in the room, one for the kettle located in the coffee area and another plug at the writing table. The tap in the sink are quite old and stiff to use and had to use a lot of energy to turn it on and off. Breakfast was a big miss and only used it once in our 5 day stay. Not much choices to choose from and flies were having their breakfast as well on the open food. Location is good as it’s not that far from the beach or shopping centre. There is the hotel van that takes you to the beach but only leaves at a certain time in the day. Upon arrival, staff checked us into the wrong room and had to go down to explain which they resolved. Next day going for breakfast, we had the lady who ticks off the rooms for breakfast chasing us around with a bill and asking us to pay for breakfast even though we had already paid for the entire stay. No apology on her end. Average hotel to be honest
Stayed 5 nights in Dec 2022
Response from Grand Palazzo hotel Pattaya. on 30 Jan 2023
Greetings, From Grand Palazzo Hotel in pattaya. We’re sorry to hear that you didn’t have a great experience with our Hotel. All of our staff are doing their best to make our guests feel comfortable. Thank you for your valuable feedback. it was useful to our hotel.

6/10 Okay

Amin

Travelled with family
Liked: Room comfort
Yes and No
The hotel is very old and needs renovation. Location is very good. Breakfast is very very basic. Mostly Thai food and doesn’t have a good variety.
Stayed 2 nights in Jul 2022

8/10 Good

Chuanyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from cartoon on 19 Mar 2020
Dear Chuanyong, Thank you for choosing Grand Palazzo hotel Pattaya. Your feedback is greatly appreciated. I am so happy to hear that your overall stay with us was great, and that the service was great and you loved your stay with us! Hopefully we'll be able to host you again soon! Best Regards, Kittiya Soangpoo Guest Relations Officer

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well designed hotel !
Excellent four night stay, the rooms are very spacious and the beds very comfortable. English speaking channels are available on the tv. The WiFi could have been better, there was a poor signal on the eighth floor . I had a Thai SIM card so I didn’t bother me too much . The hotel staff were very helpful always .
Stayed 4 nights in Dec 2019
Response from Lalana on 5 Jan 2020
Dear Valued Guest, Dear Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. We are happy to hear that you enjoy with our location. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Lalana P. Guest Relation Officer

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Lalana on 5 Jan 2020
Dear Valued Guest, Thank you for choosing to stay with us while in Pattaya, we sincerely appreciate your kind comments and for sharing your experience with other travelers. we hope that we will have the pleasure of your company again when visiting Pattaya. Best Regards, Lalana Guest Relations Officer

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Akanit Promjoy (Aung) on 8 Oct 2019
Thank you so much for this amazing review! The team here works extremely hard behind the scenes and we are grateful that you took the time to share your thoughts and experience with us. We hope you continue you to have an amazing holiday and hope to see you all again soon! Thank you!! Best Regards, Guest Relations Officer

8/10 Good

Leon

Liked: Staff & service
Stayed 3 nights in Sep 2019

4/10 Poor

Rae-Ella

Disliked: Staff & service
Not very accommodating.
The hotel was clean but not accommodating when we wished to change our reservation, and when asked for a dinner recommendation, the restaurant was expensive and terrible.
Stayed 2 nights in Aug 2019
Response from Lalana P. on 15 Sept 2019
Dear Rae-Ella, First of all, thank you for sharing your experience with us. I really appreciate the positive comments you made on Grand Palazzo Hotel. In relation to the aspects of your experience that were not up to your expectations, I will be working with the team to address this so that we can continue to improve. Thank you again for the feedback and we do hope to have the opportunity to welcome you back again. Best regards, Lalana P. Guest Relatons Officer

8/10 Good

Kok Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Aung on 23 Jun 2019
Dear，Kok Wai Thank you for choosing Grand Palazzo hotel as your vacation destination in Pattaya. We truly appreciate your kind words about how our Hotel was your and it would be our great pleasure to welcome you again in the near future. Best Regards, Akanit Promjoy Guest Relations Officer

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 2 nights in May 2019
Response from Kittiya on 29 May 2019
Dear Valued Guest, Thank you very much for the feedback! We appreciate you taking the time to share your experience with us. Respectfully,

8/10 Good

Baby Periye

Disliked: Staff & service
Almost ok
Stayed 3 nights in Apr 2019
Response from Kittiya on 28 Apr 2019
Dear Sir/Madam, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Kittiya Guest Relations Officer

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely not 5 star. Not even 3 star. They charge for ice. The breakfast is awful.
Stayed 1 night in Apr 2019
Response from kittiya on 22 Apr 2019
Dear Sir/Madam, We appreciate you staying with us and sharing your feedback and we’re sorry to learn that your recent visit got off on the wrong foot. We regret that there were aspects of your room that disappointed, we have many room types to suit all preferences and we are confident we have the perfect space for you. Please accept our apologies that your stay was not as it should have been, and our hope that you will return and allow us another opportunity to impress you with a true Grand Palazzo stay. Best Regards, Kittiya S. Guest Relations Officer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful.but air conditioning is very cold.
Stayed 1 night in Apr 2019
Response from kittiya on 22 Apr 2019
Dear Sir/Madam Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. We are happy to hear that you enjoy with our service. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Kittiya S. Guest Relations Officer

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, tidy and spacious. Very close to all the amenities.
Stayed 4 nights in Feb 2019
Response from Kamolthida P. on 18 Mar 2019
Thank you for choosing to stay with us while in Pattaya, we are very glad that our location impressed, we hope that we will have the pleasure of your trip again when visiting Pattaya.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure stay of a three days visit in Pattaya. The hotel was fantastic, newly decorated, the room was clean, spacious and tidy. Staff were helpful, friendly and professional. I will come back to this hotel for my next visit. I was staying in room 1502. As a single traveller, I prefer the lift lobby on 15/F could have brighter lighting to make the place nicer and better in safety.
Stayed 2 nights in Feb 2019
Response from Kamolthida P. on 18 Mar 2019
Thank you for choosing to stay with us while in Pattaya, we are very glad that our location impressed, we hope that we will have the pleasure of your trip again when visiting Pattaya.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Pimchanok A. on 18 Jan 2019
Dear Valued Guest, Thank you very much for your feedback and sorry to hear you did not enjoyed our hotel but we still hope you would give us another chance to make it right to you in the future. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Pimchanok A. on 18 Jan 2019
Dear Valued Guest, Thank you very much for the feedback! We appreciate you taking the time to share your experience with us. Respectfully,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
High hopes but let down
I had high hopes for this stay from all the reviews I've read and come away disappointed. I purposely booked this location hoping for some peace at night, just to find that you can hear bass thumping from the local club in the middle of the night. The buffet breakfast selection at what they charge is limited. My room, although spacious, looks unfinished. And whoever chose the equipment for their workout room clearly has no concept of intended use. The gym itself is a converted meeting room, complete with presentation stage. The equipment is only for show, low gauge steel that would flex upon use, and knobs on elliptical that bang on your knee. Then again, I may be the only person to have ever used the gym.
Stayed 3 nights in Dec 2018
Response from Pimchanok A. on 18 Jan 2019
Dear Valued Guest, Thank you very much for your feedback and sorry to hear you did not enjoyed our hotel. We shared comments with our entire staff and we still hope you would give us another chance to make it right to you in the future. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good! No complaints!
Stayed 3 nights in Oct 2018
Response from News on 11 Oct 2018
Dear Sir/Madam, Thank you for your review. We sincerely appreciate your kind comments and can’t wait for your return stay! Best Regards, Kamolthida P. Guest Relations Officer

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from News (Guest Relation Officer) on 6 Oct 2018
Dear Amit, Thank you for your review. We sincerely appreciate your kind comments and can’t wait for your return stay! Best Regards

8/10 Good

Chong Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable 4 star hotel
Hotel is nice and comfortable. Not sure whether they mop and vacuum the floor everyday. Floor can be sticky. Free shuttle to beach area
Stayed 3 nights in Sep 2018
Response from News (Guest Relation Officer) on 6 Oct 2018
Thank you for sharing your review with us, all feedback good and bad allow us the opportunity to grow and evolve with our guest and their request to ensure we provide exceptional service. I will be sure to share your comments with my Guest Services team so we can make this an easier process in the future. Thank you again for your feedback and we truly appreciate your review! Respectfully,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Mo (Guest Relations Officer) on 6 Oct 2018
Thank you for your review. Hope you come to visit our hotel again.