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Reviews of Crystal Palace Luxury Hotel

5 out of 5
Crystal Palace Luxury Hotel
284/68 Moo 5 Pattaya - Naklua Rd., Banglamung, Naklua, Pattaya, Chonburi

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 36 reviews" "
Rating 8 - Good. 12 out of 36 reviews" "
Rating 6 - Okay. 6 out of 36 reviews" "
Rating 4 - Poor. 4 out of 36 reviews" "
Rating 2 - Terrible. 5 out of 36 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sreejith

Disliked: Cleanliness, staff & service, property conditions & facilities
Diring check in they infored the room is not available in the Chrystal palace luxury hotel and they provided room is Cyrstal palace std hotel And service was very bad Cleanliness inside room was also worst Bed sheet and pillow covers are very old even we have dought that is washed or not Some what we managed by using our stuff Bath room also found very dirty ... As they not provide the room as per my booking, we need to request refund .
Stayed 1 night in Mar 2024
Response from Ning on 25 Mar 2024
Dear Sir First of all I would to say thank you very must for your supported us. May I explained that, the room you have reserve is Superior room it's not Luxury room sir. That night the hotel is fully booked and you made booking last minute and check in around 03.00 am. and you stay in the room until morning and check out nothing comment. About service, our receptionist try to find out vacant room for you and escort you to the room and nothing comment. It's very short time to service. I'm sorry I don't know what is wrong. About the cleanliness we have house keeping sport check every room. thank you very much.

4/10 Poor

HIDETO

Travelled with group
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stayed 4 nights in Apr 2023

8/10 Good

Charudatt

Stayed 1 night in Apr 2023

10/10 Excellent

Carl-Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Feb 2023
Response from Kasinee Patt. on 3 Apr 2023
Dear MR.Carl-gustav Aronsson,thank you very much for taking your time to share your experiench with us. we have taken noted of akk feedbacks ehich are very helpful. thank you for sharing the deteils and please rest assured that we will take appropriate action to improve our service quality. we hope that we will have an opportunity once again to serve you for the next visit in the near futuer.

8/10 Good

BENZ

Stayed 1 night in Feb 2023
Response from Kasinee Patt. on 3 Apr 2023
Dear Khun.Bhatchanawan Sethabhat,thank you very much for taking your time to share your experiench with us. we have taken noted of akk feedbacks ehich are very helpful. thank you for sharing the deteils and please rest assured that we will take appropriate action to improve our service quality. we hope that we will have an opportunity once again to serve you for the next visit in the near futuer.

10/10 Excellent

Peter

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

Tom, Bangkok

Disliked: Property conditions & facilities, room comfort
loudsy tourist
loudsy tourist guest when comming the room. Room not protect voice from outside, you can herd loud voice from outside.
Stayed 2 nights in Mar 2018
Response from Panadda on 23 Mar 2018
Dear Guest Thank you for yours suggestion. Sincerely you

6/10 Okay

John, Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nothing close to warrant price
From the outside it looks great and initially you are well received. However, shortly after entering my room and doing a customary look around (which includes a look under the bed). I noticed that most things are just swept under the bed. Any other request for the room including and extra pillow came with a considerable charge.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel about 15 minutes to the beach
Everything in this hotel was excellent apart from some of the hotel rude staff. This was my 4th stay and I would definitely recommend it to anyone

6/10 Okay

Abu Bakarr, London

Liked: Cleanliness
Disliked: Staff & service, room comfort
poor wifi
The hotel is good families not for business trip. The wifi is very poor. If you intend to be on a working holiday and you rely on Internet connection. This hotel is not for you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new clean
Rooms were good,staff helpful, manager made us feel unwelcome due to the way she was overseeing everything.

8/10 Good

Tap, United States

Liked: Cleanliness, property conditions & facilities, room comfort
Ok area good place for the family
Good environment very nice pool in Naklua out of the way of the busy pattaya area but close enough if you choose to venture that area . Close to Santuary of Truth , mini siam and one the best hospitals in Thailand .TV has a channel in almost every language

2/10 Terrible

Miluse

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2023
Response from Kasinee Patt. on 3 Apr 2023
Dear MR.Miluse Stepanek,thank you very much for taking your time to share your experiench with us. we have taken noted of akk feedbacks ehich are very helpful. thank you for sharing the deteils and please rest assured that we will take appropriate action to improve our service quality. we hope that we will have an opportunity once again to serve you for the next visit in the near futuer.

8/10 Good

Walter

Stayed 1 night in Feb 2023
Response from kasinee Patt. on 3 Apr 2023
Dear MR.Walter,thank you very much for taking your time to share your experiench with us. we have taken noted of akk feedbacks ehich are very helpful. thank you for sharing the deteils and please rest assured that we will take appropriate action to improve our service quality. we hope that we will have an opportunity once again to serve you for the next visit in the near futuer.

2/10 Terrible

SILAPORN

Travelled with family
Disliked: Cleanliness
ห้องฝุ่นเยอะ พื้นเหนียว ไม่มีสลิปเปอร์ ใต้ผ้าห่มมีเศษทราย ดิน ห้องอาบน้ำไม่มีที่กั้นน้ำออก อาหารไม่ร้อน
Stayed 1 night in Jan 2023
Response from Kasinee Patt. on 3 Apr 2023
เรยน คณSilaporn Saetaeเราขอขอบคณลกคาเปนอยางสง ทคณสละเวลาแบงปนประสบการณกบเรา เราไดรบทราบความคดเหนของทานแลวซงมประโยชนมาก ขอขอบคณสำหรบการแบงปนรายละเอยด และโปรดวางใจไดวาเราจะดำเนนการอยางเหมาะสมเพอปรบปรงคณภาพการบรการของเรา เราหวงวาเราจะมโอกาสใหบรการคณอกครงสำหรบการเยยมชมครงตอไปในอนาคตอนใกลน

8/10 Good

Theodor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich und meine Freundin waren sehr zufrieden 😊 Dieses Hotel kann ich bestens empfehlen! Dankeschön 🙏

4/10 Poor

Martin Wallentin

Stayed 17 nights in Nov 2022

10/10 Excellent

Johannes

Liked: Staff & service, amenities, property conditions & facilities
Heel vriedelijk en netjes correct ontvagen
Stayed 3 nights in Nov 2022

8/10 Good

??

10/10 Excellent

Samornsri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
ภาพรวมบรรยากาศดี พนักงานต้อนรับเป็นกันเอง สะอาด ปลอดภัย ส่วนเรื่องที่ต้องปรับปรุง คือ ที่จอดรถค่ะ, และตู้เย็น(มีปัญหา-ไม่เย็น)ค่ะ
Stayed 2 nights in Jul 2022

10/10 Excellent

Wiroj

Stayed 1 night in May 2022

10/10 Excellent

Kingkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Chaiyut

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Alexander

Liked: Cleanliness, staff & service
Medelbra hotell
Tråkigt med ett 20-tal bussar som lämnade av och hämtade upp massa asiatiska turister, de flesta kom under dagen och åkte tidigt morgonen efter, vilket gjorde hotellets baksida till en bussparkering. Frukosten påverkades av dessa turister då det blev väldigt likt en äldre skolmatsal. Rummen var inte så ljudisolerade så bussarna hördes väldigt tydligt. Poolen på taket var avstängd samt bara en restaurang öppen där de hade karaoke vilket inte var så trevligt. I övrigt var hotellt ok, nära till pattaya, enkelt med bath bussarna att ta sig, trevlig personal samt bra pool och rum.

4/10 Poor

CM, HK

Disliked: Cleanliness, staff & service, room comfort
TOO NOISY. DISAPPOINTED
There are many Travel tour from China and very very noisy. Specially, when they are close the door of room and during their talking in corridor anytime. My hushand and I must wake up around 6:00am everyday due to this reason.

6/10 Okay

Bernd, Yiwu

Liked: Cleanliness, property conditions & facilities
Ich war mit meiner Firmenbelegschaft aus China mit einer chinesischen Reisegruppe dort. Dieses Hotel bedient vorwiegend dieses Klientel. Dafür waren aber die Zimmer und das ganze Hotel ausgesprochen gut gepflegt, was man bei Reisegruppenhotels nicht immer behaupten kann. Das Frühstück war natürlich Massenabfertigung, aber auch noch oberhalb des Durschnittes.

6/10 Okay

Hans, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gutes Preis Leistungs Verhältniss
der pool auf dem Dach 8.Etage war sehr schön und sehr klares kühles Wasser.Leider sind einige Iraner nur mit unterwäsche ins wasser gegangen. Das Frühstück war gut und sehr asiatisch ausgerichtet.Einige Cinesen haben mehr wegeworfen als ich gegessen habe.Raucher bereiche auf den Etagen fehlen leider völlig.

6/10 Okay

KAY, Hamburg

"kostenkünstiges hotel mit schönem pool"
das hotel liegt schön ruhig. es hat einen schönen grossen pool mit reichlich liegen und einer poolbar. die zimmer sind zweckmässig mit tv und minibar ausgestattet. es gibt täglich 2 flaschen wasser kostenlos. das frühstück ist bei dem preis nicht zu beanstanden.

8/10 Good

Riitta, Turku

Liked: Cleanliness, property conditions & facilities, room comfort
Upean hotellin vieraat ilmeisesti jurttaan tottuneita
Hotelli on tyylikäs ja siisti. Henkilökuntaa vaivaa sama ongelma kuin muuallakin Pattayalla. Kun suurin osa vieraista on venäläisiä tai korealaisia, englannin kielen taito rapistuu. Hotellissa WiFi toimi vain yleisissä tiloissa, joissa kuuluvuus oli surkea. Paikalla oli aina tulossa tai menossa kovaääninen korealaisryhmä. Ryhmien bussit aloittivat tyhjäkäynnin ja liikenteenohjaajat pillien vihellyksen viimeistään klo kuusi aamuisin. Tämä kuului selkeästi vaikka asuimme ylimmässä kerroksessa. Samaan aikaan aloittivat kanssa-asujat ovien paiskomisen ja toisilleen kiljumisen käytävissä. Aamiainen oli monipuolinen ja runsas. Vieraat sielläkin huonosti käyttäytyviä. Sijainti lavataksi reitin varrella. Rantaan on matkaa, mutta hotellilla kaksi uima-allasta.

8/10 Good

Wolfgang, Korschenbroich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schoenes Hotel verkehrsguenstige Lage
Schoenes Hotel, viele asiatische Bustouristen. Zahlreiche russische Touristen die sich aber gut benahmen. 2 saubere Pools, immer auch freie Liegen. Insgesamt zu empfehlen.