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Reviews of The Grand Empire A Boutique Hotel

4 out of 5
The Grand Empire A Boutique Hotel
Pillar No 65, Near IGIMS Hospital, Raja Bazar Bailley Road, Patna, Bihar

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 3 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

MOHAMMAD NOORUL

Stayed 1 night in Jun 2023

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel but not accept International CreditCard
Stayed one evening 29th March....festival started and was very noisy from temple until late at night and started again in very early hours. Hotel comfortable and clean. Staff friendly. However biggest issue is does not accept international credit cards.
Stayed 1 night in Mar 2023
Response from Shabbir on 20 Apr 2023
Dear Guest,Greetings!!!!Thanks for your review, I have make a note, we will discuss to concern.

2/10 Terrible

Mathew, New Paltz

Disliked: Staff & service
To call this hotel "boutique" is a real stretch of the meaning of the word. It is an unimpressive building on a very busy street facing a very busy elevated highway. It was moderately clean and the rooms were basic and bland. The real issue was with a waiter. I asked him for the wifi password and handed him my phone to enter it as i could not understand his English well enough. He took it in the back and came back and said "no wifi". I did not think anything of it until I tried to text that night and found the keyboard language switched. I panicked, though he installed malware or gave himself access somehow. I tried to complain to the front desk over whatsapp but they were unresponsive. I had to factory reset my phone and rest my passwords. So my bad for letting him walk away with my phone, but it happened pretty quickly. Caveat emptor at this place.
Stayed 1 night in Sep 2022
Response from The Grand Empire Hotel on 26 Sept 2022
Dear Mr. Mathew,Greetings from The Grand Empire Hotel !Thank you for taking out your valuable time to provide us an important feedback, its really means a lot to us. Kindly accept our sincere apology for inconvenience cause to you during stay. We have taken this feedback on priority and discussed very strongly with concerned team members, so that such kind of mistakes shouldn't be repeated at any cost. Kindly allow us to serve you again whenever your travel plan bring you back to Patna.Many Thanks !

10/10 Excellent

IRFAN RAZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am really happy with the sevices provided by the Grand Empire Patna. I would specially like to mention Mr. Sabbir for his warm welcome given to us. We were too touched about how he made us use the lift and he climbed the stairs, to maintain social distancing and then escorted us to our room. Really happy to know about the safety measures taken by the hotel and fascinated to know about the stories associated with the hotel, he told us about. Further, the breakfast was too too much delicious and the choices are very much. Anyways would surely be back for such a beautiful experience Service 5.0 Location 5.0 Rooms 5.0 I had a nice photo, and I will post it on my social media account.Love you Grand Empire
Stayed 1 night in Jan 2022
Response from Shabbir on 27 Jan 2022
Dear guest, greetings! thank you for choosing to stay at the grand empire Patna, and for sharing experience of your stay on company. Thanks a lot for your valuable feedback. Hope to see you soon, best service and attention at all times. Thank you, warm regards

10/10 Excellent

Imran Raza

Liked: Staff & service, amenities, property conditions & facilities
Hygiene was maintained properly, friendly staff, proper wifi facility.Overall a pleasant experience
Stayed 1 night in Jan 2022
Response from Shabbir on 27 Jan 2022
we are thankful for your visit sir, and request you to visit us again so that we can impress you by our service and hospitality.

6/10 Okay

Verified traveller

Travelled with family
Stay was good, Restaurant is bit expensive but the restaurant staffs were good and gave good service
Stayed 1 night in Apr 2019
Response from Shabbir on 23 Apr 2019
Thank You for Your valuable Feedback Please Visit again .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, minor detail much to be desired, no toilet roll etc little things. restaurant was excellent the chicken Nasi Goreng was superb.
Stayed 1 night in Jan 2019
Response from Shabbir on 29 Apr 2021
we are thankful for your visit sir, and request you to visit us again so that we can impress you by our service and hospitality.

6/10 Okay

oliver

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Extremely basic rooms unless you ask
The location is in the middle of town by a major road - its super noisy if you are facing the roadside. I needed to change rooms 3 times until I finally found a room which reflected the photos on the website - the first one was like a prison cell with no windows and an open bathroom - fine if it was a OYO for 600rs not a hotel asking for 4000rs. The second one was similar without even a desk - again the same bathroom you would find in a youth hostel. Finally, the third room was fine and reflected the price - I am not sure why the hotel would not have offered this first? The breakfast is basic but fine. All in all, for a 3 tier city is super expensive for what it is
Stayed 1 night in Oct 2018