Minibar, in-room safe, desk, blackout curtains

Reviews of AZZ Valencia Congress Hotel & Spa

3.5 out of 5
AZZ Valencia Congress Hotel & Spa
Calle Botiguers 49, Paterna

Reviews

8.4

Very good

Rating 10 - Excellent. 164 out of 393 reviews" "
Rating 8 - Good. 160 out of 393 reviews" "
Rating 6 - Okay. 42 out of 393 reviews" "
Rating 4 - Poor. 16 out of 393 reviews" "
Rating 2 - Terrible. 11 out of 393 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sandeep

Stayed 2 nights in Apr 2024

8/10 Good

Joey

Travelled with partner
Liked: Cleanliness, staff & service
Aru the receptionist; was an especially helpful professional and kind she spoke great English. She explained everything ... The Entire staff was great that is what made the stay great. The breakfast was great and the dinners they need a new coffee machine The Property need some maintenance and love we would stay again and hope the Spa area maintenance will be working completely
Stayed 5 nights in Feb 2024

2/10 Terrible

Gerard, Chevy Chase

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Very noisy, room nice but staff unhelpful and rude. I will not be returning, there are other options close by.
Stayed 1 night in Feb 2024
Response from Miguel on 21 Feb 2024
First of all, thank you for evaluating the services of the Hotel Valencia Congress.We regret that your stay was not satisfactory and we take notes of your comments to continue improving, since for us the satisfaction of our clients is the most important thing.All the best,Miguel Vilar – Head of reception AZZ Valencia Congress Hotel & SPA

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and so was the staff. The breakfast was okay. However, I was very disappointed with the SPA and gym. The SPA was mediocre at best… the pool, jacuzzy, and 3 of the 4 saunas were not hot at all, and some areas were not working at all. The SPA definitely needs a huge upgrade as guests around me had the same complaints. As to the gym… well there is no gym. There is one machine! The location is not preferred as it is not near much of anything. I stayed to be in nice hotel with good amenities. Well, for a 4-star hotel, I was disappointed.
Stayed 4 nights in Dec 2023
Response from Miguel on 11 Jan 2024
Thank you for evaluating the hotel's services and we take notes of your evaluations to continue improving the SPA. Regarding the gym, we have 5 machines, as well as weights, Pilates ball and TRX. Lastly, the hotel is located in front of a shopping center and a few steps away. a few meters from Paterna.All the best,Miguel Vilar - Head of reception at AZZ Valencia Congress.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Very clean for what you pay. Parking is good but an extra cost
Stayed 3 nights in Dec 2023
Response from Miguel on 30 Dec 2023
First of all, thank you for evaluating the services of the Hotel Valencia Congress.We are delighted that your stay was satisfactory and we hope to see you again soon at our facilities.All the best,Miguel Vilar – Head of reception AZZ Valencia Congress Hotel & SPA

10/10 Excellent

nerys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful, lovely spacious rooms, food great
Stayed 3 nights in Nov 2023
Response from Miguel Vilar --- Jefe de recepción. on 6 Dec 2023
Dear Nerys,First of all, thank you for evaluating the services of the Hotel Valencia Congress.We are delighted that your stay was satisfactory and we hope to see you again soon at our facilities.All the best,Miguel Vilar – Head of reception AZZ Valencia Congress Hotel & SPA

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop near Valencia
Sated 1 night in Oct 2023. Great rooms, Super Breakfast buffet ! Clean and comfortable. Very friendly staff. Not so much around the hotel but it was fine as a stop near Valencia. We had diner at the hotel as there was not many options around. Food was good. I recommend this hotel as long as you are OK with the location.
Stayed 1 night in Oct 2023
Response from Miguel Vilar --- Jefe de recepción. on 13 Nov 2023
Thanks Louis to value AZZ Valencia Congress.Regards,Miguel Vilar - Front desk manager.

10/10 Excellent

federico

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Antony

Travelled with partner
Liked: Cleanliness
It was not attached to Airport as the website says its way out in a car park we checked in then same day checked out to a different hotel.
Stayed 4 nights in Sep 2023
Response from Miguel Vilar --- Jefe de recepción. on 3 Oct 2023
Dear Antony,First of all, thank you for evaluating the services of the Hotel Valencia Congress.We are sorry that you were not clear about the location even though our address is on your reservation confirmation.All the best,Miguel Vilar – Head of reception AZZ Valencia Congress Hotel & SPA

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities
When I came down for breakfast, I was the only one who was asked what room I was from. 13 people walked in after me and no one else was asked. I am black woman so naturally I will stand out in Spain. Yes there were groups but there were also individuals and families present. The breakfast variety was a litttle limited in my opinion. Nice property but maybe the customer service could have been better. You will need to take a taxi into town or walk to Santa Rita Metro station which is 20mins away.
Stayed 3 nights in Aug 2023
Response from Erika Colón - Departamento recepción on 25 Aug 2023
Hello Angela, first of all thank you for the time you have taken to assess our services as it helps us improve every day.We regret that her stay with us has not been pleasant despite the fact that the staff has tried to understand and help her at all times.Tell you that the days you stayed there was a competition and most of the people who had breakfast were from those groups and therefore already known to the hotel staff since they had been there for several days, although you already knew this information since you our colleague Aru at the reception explained it to her.As for the little variety of breakfast, we have more than 50 references for only 12 per person.The location of the hotel is published on all online platforms and you can see it before booking, even so tell it that we are located in Paterna, 5 minutes by car from Valencia capital, the town has 3 metro stops, Campamento, Paterna and Santa Rita, there are also several bus lines that reach the city center and if none of these options work for you, you can also use a taxi which you can book at reception.I hope I have been able to clear up any misunderstandings, our work is based on serving people with respect and education.Greetings,Erika Colón – Reception Department AZZ Valencia Congress Hotel & SPA

10/10 Excellent

Paul

Stayed 1 night in Aug 2023

4/10 Poor

Tina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Booked as it had a shuttle to the beach as described in description. This is not the case!!! No mention you have to pay for the use of the indoor pool Outdoor pool is small Limited sun loungers Rooms are sound proof from other internal rooms Staff aren’t helpful
Stayed 3 nights in Jul 2023
Response from Erika Colón - Departamento recepción on 8 Aug 2023
Hi Tina, we're sorry that you didn't tell us anything at the reception, since we could have made it easier for you to change the room if you weren't comfortable in the one you were in. Regarding transportation, we always contact an external taxi service when clients ask us, it is not a problem to move wherever you want. And as for the spa, on our platforms is the information to be able to access it and when they come to the hotel, we from reception, give them all the information when they check in. Greetings,

10/10 Excellent

Alexander, London

Stayed 3 nights in Jul 2023

6/10 Okay

J Colin

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Not tourist friendly location
Booked this hotel to visit some friends in Valencia. I’m I glad we knew people there as we would never have found this hotel or been able to get around?! Must be a business focused location as it’s not tourist friendly. Also found it strange that there were no blankets provided in this over air conditioned floor/room. Also the restaurant was only open from 830-10pm. Disappointing stay and will look for something else next time.
Stayed 1 night in Jul 2023
Response from Miguel Vilar --- Jefe de recepción. on 22 Jul 2023
Dear Colin,First of all, thank you for evaluating the services of the Hotel Valencia Congress.Inform that the hotel is located in Paterna between a business area, a shopping center and the city itself, inform that our restaurant is indeed open from 8:30 p.m. to 10:30 p.m. every day.All the best,Miguel Vilar – Front Desk Manager AZZ Valencia Congress Hotel & SPA

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just very nice!
The hotel is on the outskirts of Valencia, so you need a taxi to get to Valencia, but it is a short trip. The hotel was very comfortable, large room with amenities, very clean, and a nice restaurant open for breakfast and dinner. It is quiet and you can relax at the bar with a glass of cava or a beer. Staff is very nice and helpful. They always called us a taxi, which was there at the time we needed it. There is parking, so if you are driving, it is a plus.
Stayed 4 nights in Jul 2023
Response from Miguel Vilar --- Jefe de recepción. on 22 Jul 2023
Dear LisetteFirst of all, thank you for evaluating the services of the Hotel Valencia Congress.We are delighted that your stay has been satisfactory and we hope to see you again soon in our facilities.All the best,Miguel Vilar – Front Desk Manager AZZ Valencia Congress Hotel & SPA

10/10 Excellent

Nick

Stayed 1 night in Jul 2023

8/10 Good

ESTHER

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Se oye mucho ruido proveniente de las otras habitaciones y molesta a la hora de dormir. Las habitaciones son muy amplias y limpias y con cama cómoda. Necesitas coche para todo.
Stayed 5 nights in Jul 2023
Response from Miguel Vilar – Jefe de recepción. on 9 Jul 2023
Estimada Esther,En primer lugar, gracias por valorar los servicios del Hotel Valencia Congress.Estamos encantados de que su estancia haya sido satisfactoria y esperamos poder volver a verle pronto en nuestras instalaciones.Lamentamos el ruido de otras habitaciones, a pesar de contar con una gran insonorización.Un saludo,Miguel Vilar – Jefe de recepción Hotel Valencia Congress.

6/10 Okay

Kirsten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious and comfortable. Staff are friendly and helpful. During the summer months, blankets are not provided despite air-conditioning and I had to request one rather than finding it in the room. The water temperature within the shower changed widely during use.
Stayed 4 nights in Jun 2023
Response from Miguel Vilar – Jefe de recepción. on 9 Jul 2023
Dear Kirsten,First of all, thank you for evaluating the services of the Hotel Valencia Congress.We regret that it was cold in the room, where we have blankets on request at reception.All the best,Miguel Vilar – Head of reception Hotel Valencia Congress.

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel near the airport. Dinner and drinks were great! Room was very clean, countertops and tabletop surfaces a bit worn, bathroom has an odd configuration, but the AC was cold and the room was clean. Before I went to my room for the night, I asked the front desk about help for calling a cab in the morning to the airport (no shuttle service available) and was assured it was no problem. But when I got to the desk at 3:00AM the front desk told me they would have needed to book it the night before. They tried calling a cab but couldn’t get through. Only reason I got a cab to the airport was by using FREENOW cab booking service on my own. Front desk not very helpful with transport to the airport.
Stayed 1 night in Jul 2023
Response from Miguel Vilar – Jefe de recepción. on 2 Jul 2023
Dear Allison,First of all, thank you for evaluating the services of the Hotel Valencia Congress.We are delighted that your stay has been satisfactory and we hope to see you again soon in our facilities.We regret that we could not get a taxi at the reception at 03:00 in the morning, since on Saturday, which was the day you requested the service, they gave us a waiting time of 40 minutes.All the best,Miguel Vilar – Head of reception Hotel Valencia Congress.

10/10 Excellent

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, muy buena atención en recepción, dispuestos a ayudar en todo momento. El confort,tamaño y limpieza de las habitaciones muy bien. La ubicación del hotel excepcional. Fue una agradable estancia en este hotel volvere seguro. Y lo recomiendo ampliamente.
Stayed 2 nights in Jun 2023
Response from Hermógenes on 19 Jun 2023
Mil gracias María Elena! ha sido un placer, le esperamos cuando quiera por aquí de nuevo.

6/10 Okay

Kam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I had chosen this VIP access hotel because of more benefits of Expedia gold member ,Although I did not receive any room upgrade I got a noisy room on 1st floor next to the elevator and facing the two big cylinders and the background of its hotel sign. The bed side lamp shade was perished and the toilet glass door was squeaking likely some loosing parts on the hinges ,disappointing !
Stayed 7 nights in Jun 2023
Response from Hermógenes on 19 Jun 2023
Dear Kam, Apologize for the inconveniences, if you had communicated to us in real time we could have solved it. We hope you will have a better experience next time.Thanks and regards,

10/10 Excellent

Jose, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and attention in general
Stayed 12 nights in Apr 2023
Response from Miguel Vilar --- Jefe de recepción. on 4 May 2023
Dear José,First of all, thank you for evaluating the services of the Hotel Valencia Congress.We are delighted that your stay has been satisfactory and we hope to see you again soon in our facilities.All the best,Miguel Vilar – Head of reception Hotel Valencia Congress.

8/10 Good

Alejandro

Stayed 3 nights in Mar 2023

10/10 Excellent

Hamail

Stayed 4 nights in Mar 2023

10/10 Excellent

Palwa

Stayed 1 night in Dec 2022

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2022

4/10 Poor

Martin

Travelled with partner
Disliked: Cleanliness, amenities
The rooms were very dusty and unkept, decor missing, carpets in hallway extremely stained. Room service was hit or miss depending on the day. The food was fresh on one day and clearly warmed up in the microwave three days later. Overall I would not recommend this hotel and certainly would never use it again.
Stayed 9 nights in Oct 2022
Response from Miguel Vilar --- Jefe de recepción. on 17 Oct 2022
Dear,First of all, thank you for valuing the services of the Hotel Valencia Congress.We are sorry that your stay was not satisfactory and we take notes of your assessments to continue improving, since for us their satisfaction is the most important thing.All the best,Miguel Vilar – Head of reception Hotel Valencia Congress.

10/10 Excellent

michel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Away from the city, though. Convenient if one is heading to some event at the fair site. No restaurant nor convenience nearby.
Stayed 2 nights in Oct 2022
Response from Miguel Vilar – Head of reception on 14 Oct 2022
Dear Michel,First of all, thank you for valuing the services of the Hotel Valencia Congress.We are delighted that your stay has been satisfactory and we hope to see you again soon in our facilities.All the best,Miguel Vilar – Head of reception Hotel Valencia Congress.

4/10 Poor

Leslie

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Very outdated hotel. The lobby had dripping water from ceiling onto floor, a slipping hazard, that wasnt mopped up or flagged to let you know. The staff was friendly, but the condition of hotel canceled that out. Rooms had a strong musty smell and the linens had stains on them. Inconveniently located to everything. Had to taxi it everywhere.
Stayed 2 nights in Aug 2022
Response from Miguel Vilar --- Jefe de recepción. on 6 Sept 2022
Dear Leslie,First of all, thank you for valuing the services of the Hotel Valencia Congress.We are sorry that your stay was not satisfactory and we take notes of your assessments to continue improving, since for us their satisfaction is the most important thing.All the best,Miguel Vilar – Head of reception Hotel Valencia Congress

6/10 Okay

Danny

Liked: Cleanliness
Had a decent restaurant. Supermarket was within walking distance. Hotel was out of the way and isolated. No vending i could see except one for cigarettes.
Stayed 4 nights in Jul 2022
Response from Miguel Vilar --- Jefe de recepción. on 26 Jul 2022
Dear Danny, First of all, thank you for valuing the services of the Hotel Valencia Congress. Inform that we have a 24-hour food and beverage service. All the best, Miguel Vilar – Head of reception Hotel Valencia Congress.

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jul 2022
Response from Miguel Vilar --- Jefe de recepción. on 26 Jul 2022
Dear Mahmoud, First of all, thank you for valuing the services of the Hotel Valencia Congress. We are delighted that your stay has been satisfactory and we hope to see you again soon in our facilities. All the best, Miguel Vilar – Head of reception Hotel Valencia Congress.

10/10 Excellent

Kimberly, Cape Coral Central

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, big, and clean
Stayed 1 night in May 2022
Response from Miguel Vilar. Jefe de recepción. on 14 Jul 2022
Dear, First of all, thank you for valuing the services of the Hotel Valencia Congress. We are delighted that your stay has been satisfactory and we hope to see you again soon in our facilities. All the best, Miguel Vilar – Head of reception Hotel Valencia Congress.

8/10 Good

Eric

Liked: Cleanliness
Stayed 1 night in Apr 2022

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I were pleasantly surprised with this hotel. The proximity to the airport was good and the accommodations were very nice. I had several choices and was pleased with this hotel. I will be using it again in the future.
Stayed 1 night in Mar 2022
Response from Miguel Vilar. Jefe de recepción. on 7 Apr 2022
Dear Allison Thank you for commenting on our services. We hope to see you again soon. Best regards

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

6/10 Okay

Sarah Maria

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good on the whole. However the hotel is not central where all the restaurants and shops are so one has to walk at least 20 mins or get a taxi, metro etc. In other words there is not a nice atmosphere surrounding the hotel. The area is an industrial one though very quiet.
Stayed 4 nights in Oct 2021

8/10 Good

Marc

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for my needs
Beautiful hotel with helpful staff
Stayed 2 nights in Oct 2021

8/10 Good

John

Stayed 5 nights in Aug 2021

8/10 Good

Jens Plambech

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valencia
Friendly and helpfull people working at the hotel. The Sunbeds at the pool were very dirty and warn.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
All amenities are closed due to pandemic. Restaurant closed during weekends. Hotel should inform of this. Lot of noise from construction site next door and traffic to and from industrial/business district close by.
Stayed 6 nights in May 2021

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No AC working
The air conditioning was turned off, a few of the days were quite hot.
Stayed 11 nights in Jan 2021

10/10 Excellent

Ian, Milton Keynes

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Friendly accommodating staff, fantastic spacious rooms with excellent amenities. A great Irish Bar adjoining the Hotel. ..and excellent value for money.Thoroughly recommended. .
Stayed 1 night in Aug 2019

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Great place to stay, great pool, friendly staff
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
nice and close to the airport
Stayed 1 night in Jan 2020

8/10 Good

Trevor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice hotel nails icky caters for the exhibition centre. Only downside no public transport to city. The barest metro Paterna is a 30 minute walk or 6 euro in a taxi.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
This property is far from the city center, with no public transportation, forcing the use of cabs to come and go, which gets expensive. Additionally the staff was slow to take care of requests, many times preferring to say it was impossible rather than try to get it done.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Good location in proximity to highway. Bed was comfortable and room was clean and spacious. Liked the sliding door to separate bedroom from entrance, gave more privacy and less hallway noise. I had dinner at the restaurant and sat for a long period of time before anyone acknowledged me. Gave me menu than didn’t get service, had to call someone over. Ordered dinner and waited a long time. Server finally showed up to ask if I wanted desert. I was still waiting for my dinner. Food was just ok. Service was slow Breakfast was very good. A lot of choices, served hot and cold items.large variety of pastries and breads. lobby bathrooms were set on light sensors, I went in the stall and the lights shut off automatically and left me in the dark. I was stuck in the stall because I couldn’t find the door latch in the pitch darkness. Scary episode!!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Wondreful place nice and cosy. Nice views outside from windows
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel suitable for our requirements helpful staff
Stayed 5 nights in Aug 2019