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Reviews of Sonesta ES Suites Parsippany Morris Plains

3 out of 5
Sonesta ES Suites Parsippany Morris Plains
3 Gatehall Drive, Parsippany, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 366 out of 614 reviews" "
Rating 8 - Good. 154 out of 614 reviews" "
Rating 6 - Okay. 58 out of 614 reviews" "
Rating 4 - Poor. 14 out of 614 reviews" "
Rating 2 - Terrible. 22 out of 614 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

CHANDERPAL, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent experience
Stayed 2 nights in May 2024

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean .
Stayed 1 night in May 2024
Response from Francis Dake (AGM) on 22 May 2024
Dear Kelvin, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Good

Paulo

Clean and safe place !
Stayed 4 nights in May 2024

4/10 Poor

Tarondha

Travelled with family and small children, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Nice rooms
Stayed 2 nights in Apr 2024
Response from Francis Dake (AGM) on 22 May 2024
Dear Tarondha,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction score with Sonesta ES Suites Parsippany Morris Plains. If there is any specific concerns you may want to share with us to help us serve you better, please feel free to contact me directly at any time. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was not good. No choices in coffee, etc. Should provideore choices.
Stayed 2 nights in May 2024
Response from Francis Dake (AGM) on 20 May 2024
Dear Manuel, We are so happy to hear you had a great stay with us. Your comment on breakfast offers is noted and would be shared with the appropriate team. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

6/10 Okay

diane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
need to have two people at desk as they do not answer phone pool is a large bathtub
Stayed 1 night in May 2024
Response from Francis Dake (AGM) on 22 May 2024
Dear Diane,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction score with Sonesta ES Suites Parsippany Morris Plains. If there is any specific concerns you may want to share with us to help us serve you better, please feel free to contact me directly at any time. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

8/10 Good

Pat

Very nice
Stayed 12 nights in May 2024
Response from Francis Dake (AGM) on 22 May 2024
Dear Diane,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction score with Sonesta ES Suites Parsippany Morris Plains. If there is any specific concerns you may want to share with us to help us serve you better, please feel free to contact me directly at any time. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 Excellent

Shameeka

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest
Stayed 2 nights in May 2024
Response from Francis Dake (AGM) on 22 May 2024
Dear Shameeka, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Mencia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 2 nights in May 2024
Response from Francis Dake (AGM) on 22 May 2024
Dear Mencia, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Good

Vanessa

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Francis Dake (AGM) on 14 May 2024
Dear Vanessa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Beautiful and comfortable room. Very clean. Loved the complimentary breakfast.
Stayed 2 nights in May 2024
Response from Francis Dake (AGM) on 7 May 2024
Dear Alfonso, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

10/10 Excellent

Lewis

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. They had very nice customer service. The breakfast was well maintained and the food was delicious.
Stayed 2 nights in Apr 2024
Response from Francis Dake (AGM) on 7 May 2024
Dear Thomas, We are so happy to hear you had a great stay with us. Your specific comments on the food and staff have been noted and would be shared with the team. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you again soon! Sincerely,Francis Dake

10/10 Excellent

Alemberhan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Francis Dake (AGM) on 7 May 2024
Dear Alemberhan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
It was our first time here and I must say it was exactly what we were looking for. We wanted a nice calm chill time and that’s what we got. We had fun at the pool, our studio apartment was very clean & amazing for us two. Breakfast was good. This is a hotel I would definitely stay at again😊
Stayed 2 nights in Apr 2024
Response from Francis Dake (AGM) on 7 May 2024
Dear T, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Francis Dake (AGM) on 7 May 2024
Dear Sarah, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

6/10 Okay

April

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I had a great time at my stay. The only problem was the ants in the room Where insane
Stayed 2 nights in Apr 2024
Response from Francis Dake (AGM) on 7 May 2024
Dear April, We are so happy to hear you had a great stay with us. Our sincere apologies for the experience with the ants. Be rest assured that is issue has been tackled head on and being resolved. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

2/10 Terrible

matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francis Dake (AGM) on 7 May 2024
Dear Matt,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. If you wouldn't mind, kindly share any concerns you may have to enable us to fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your feedback, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,

4/10 Poor

Kyler

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel we are in is Inconveniently designed and the room we were in had a lot of scuff marks
Stayed 1 night in Apr 2024
Response from Francis Dake (AGM) on 23 Apr 2024
Dear Kyler,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. Be rest assured your feedback will be shared with the appropriate team for appropriate actions to be taken to address the issues raised. We appreciate you sharing your concerns as that helps us to improve, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

6/10 Okay

Valerie

Liked: Staff & service
Great complimentary breakfast. We were in a room on the first floor but beware, the ceilings are thin, we heard extremely loud stomping sounds at 2:30am. It’s not convenient that you have to go outside to another building to get to the breakfast area. The whirlpool was also closed which we were unaware of until we checked in. Our room had a pullout sofa bed but we were not provided with extra lines for it. When I called down to the front desk (twice) I was told they didn’t have any and that they needed to be washed and dried. We were there 2 nights and we were never provided with the extra linens we needed. Why charge me and provide a room with a pullout if you’re not going to provide the linens?
Stayed 2 nights in Apr 2024
Response from Francis Dake (AGM) on 23 Apr 2024
Dear Valerie,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. Your experience as shared certainly falls below our standards. Be rest assured your feedback will be shared with the appropriate team for appropriate actions to be taken to address the issues raised. We appreciate you sharing your concerns as that helps us to improve, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

4/10 Poor

Anjen

Stayed 1 night in Apr 2024
Response from Francis Dake (AGM) on 14 May 2024
Dear Anjenon,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Feedback are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. To ensure that I fully understand your experience and how we can better serve you moving forward, would you kindly share with me any specific concerns or issues during your stay at our hotel, please? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 Excellent

Joudie

Stayed 2 nights in Apr 2024
Response from Francis Dake (AGM) on 24 Apr 2024
Dear Joudie, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Sunshine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love it!!!
Stayed 2 nights in Apr 2024
Response from Francis Dake (AGM) on 17 Apr 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Suncerray

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Francis Dake (AGM) on 17 Apr 2024
Dear Suncerray, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Edward, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Francis Dake (AGM) on 17 Apr 2024
Dear Edward, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

kiara

Stayed 1 night in Mar 2024
Response from Francis Dake (AGM) on 24 Apr 2024
Dear Kiara, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Good

Alexander

Stayed 1 night in Mar 2024
Response from Francis Dake (AGM) on 24 Apr 2024
Dear Alexander, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Sunshine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My forth stay here 😁 My go to hotel!!! LOVE IT!! Never disappoints.
Stayed 1 night in Mar 2024
Response from Francis Dake (AGM) on 21 Mar 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

6/10 Okay

Arbaaz

Travelled with partner
.
Stayed 1 night in Mar 2024
Response from Francis Dake (Assistant General Manager) on 13 Mar 2024
Dear Arbaaz,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your feedback is important to us, as it provides us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction score with Sonesta ES Suites Parsippany Morris Plains. If there is anything you would like to share further, I would be glad to know thatWe appreciate your feedback, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 Excellent

Sunshine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet!!!
Stayed 2 nights in Feb 2024
Response from Francis Dake (Assistant General Manager) on 13 Mar 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Sunshine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!!!
Stayed 1 night in Mar 2024
Response from Francis Dake (Assistant General Manager) on 13 Mar 2024
Dear Sunshine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Good

Bleidis

Stayed 1 night in Mar 2024
Response from Francis Dake (AGM) on 27 Mar 2024
Dear Bleidis, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast buffet.
Stayed 2 nights in Feb 2024
Response from Francis Dake (Assistant General Manager) on 13 Mar 2024
Dear Alfonso, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Dana

Travelled with partner
Liked: Staff & service, property conditions & facilities
This place is amazing!!! Most definitely will be booking another stay here. So comfortable omg!!!
Stayed 2 nights in Feb 2024
Response from Francis Dake (Assistant General Manager) on 13 Mar 2024
Dear Dana, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Lewis

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we were greeted by a friendly person who checked us in and provided with a toy, biscuits and a mat for our dog, which we have never had before and we have traveled all over the US and Canada. The rooms were clean and the breakfast was delicious. We will be staying there again. Thank you.
Stayed 2 nights in Feb 2024
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Lewis, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Alemberhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2024
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Alemberhan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Kelly

Stayed 1 night in Feb 2024
Response from Francis Dake (AGM) on 21 Mar 2024
Dear Kelly, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

6/10 Okay

Phillisteen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Yea NO
Looks can be deceiving we walked in saying aawww & how nice our suite was just to notice roaches in the kitchen a couple hrs later .
Stayed 1 night in Feb 2024
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Phillisteen,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Your specific comment regarding pest has been noted and will certainly be shared with the appropriate department and staff to avert any such inconveniences in the future. Once again, thank you for choosing our property for your lodging needs during your stay in our area. Please feel free to contact me directly if there is anything I can be of help with when you plan to visit our area next.Sincerely,Francis Dake

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Donald, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Tiffany

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great. No complaints.
Stayed 1 night in Jan 2024
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Tiffany, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the apartment like feel and the breakfast is yummy!
Stayed 5 nights in Jan 2024
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Bernadette, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the 2 bedroom queen suite. Very clean and convenient just like a home should be. I didn’t use the kitchen to cook but I did like the fact that it was a full kitchen and fridge to feel like I’m not just in a hotel. Tv in each bedroom and also in the living room and each room had its own private bathroom with showers. I would definitely stay here again!
Stayed 6 nights in Jan 2024
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Mario, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

jhonnatan joss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 12 nights in Dec 2023
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Jhonnatan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Theodis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the front desk they were very patient and helpful
Stayed 3 nights in Dec 2023
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Theodis, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One thing.
The only thing that I noticed was the smell on the carpet; that's why I didn't give it 5 stars.
Stayed 5 nights in Dec 2023
Response from Francis Dake (AGM) on 4 Jan 2024
Dear Jose,Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Your specific comment on the odor from carpet has been noted and will certainly be shared with the appropriate department and staff to help improve our services for your best comfort in the future. Once again, thank you for choosing our property for your lodging needs during your stay in our area. Please feel free to contact me directly if there is anything I can be of help with when you plan to visit our area next.Sincerely,Francis Dake

2/10 Terrible

Miosoty

Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Miosoty,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 Excellent

Laura, Abu Dhabi

Stayed 1 night in Dec 2023
Response from Francis Dake (Assistant General Manager) on 16 Feb 2024
Dear Laura, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We highly recommend this great Sonesta!
We recommend this location to everyone! Save location, quality service, all you can eat breakfast was very gand I don't know if all the rooms were big like ours, but it was so very spacious! We were not disappointed with anything. we had everything we needed and were satisfied in every way. next time we come back, we will stay here! Thank you send us to ES suites!
Stayed 1 night in Dec 2023
Response from Francis Dake (AGM) on 3 Jan 2024
Dear Steve, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

10/10 Excellent

Estela

Stayed 1 night in Dec 2023
Response from Francis Dake (AGM) on 3 Jan 2024
Dear Estela, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake

2/10 Terrible

Brian, Patreson

Stayed 1 night in Dec 2023
Response from Francis Dake (AGM) on 3 Jan 2024
Dear Brian,Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Parsippany Morris Plains. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites Parsippany Morris Plains. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Francis Dake

10/10 Excellent

Djenane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience but breakfast could have been better.
Stayed 1 night in Dec 2023
Response from Francis Dake (AGM) on 3 Jan 2024
Dear Djenane, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Once again, thank you for choosing our hotel for your lodging needs during your stay in our area and we are looking forward to seeing you soon! Sincerely,Francis Dake