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Reviews of Parsippany Suites Hotel

3 out of 5
Parsippany Suites Hotel
61 Interpace Pkwy, Parsippany, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 533 out of 1004 reviews" "
Rating 8 - Good. 227 out of 1004 reviews" "
Rating 6 - Okay. 108 out of 1004 reviews" "
Rating 4 - Poor. 61 out of 1004 reviews" "
Rating 2 - Terrible. 75 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is supremely nice and comfortable. I definitely will stay here again!!
Stayed 1 night in May 2024

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service
Great place to stay.
Stayed 3 nights in May 2024

10/10 Excellent

lucie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Will return
Stayed 1 night in May 2024
Response from Jennifer F. Operations Manager on 20 May 2024
Thank you for the great review!

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Under renovations and the pool was closed but the rooms are very nice
Stayed 1 night in May 2024
Response from Jennifer F. Operations Manager on 20 May 2024
Thank you for the valued feedback! We would love to welcome you back once our pool is up and running so that you will be able to enjoy brand new amenities.

4/10 Poor

Harsh

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Broken AC. Had better rooms but game me old not renovated room
Stayed 2 nights in May 2024
Response from Esther Navarro AGM on 16 May 2024
Dear Valued Guest,Thank you so much for your feedback. I do apologize for the inconvenience with your suite regarding the AC unit and will address what was remedied during your stay with us with my team. However, all of our rooms in this building have been fully renovated, feel free to reach out to me directly to discuss further.

10/10 Excellent

Yoel

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Jennifer F. Operations Manager on 15 May 2024
Thank you for the perfect score review !

6/10 Okay

Okechukwu

Stayed 3 nights in May 2024
Response from Jennifer F. Operations Manager on 13 May 2024
Thank you for the valued feedback!

10/10 Excellent

Vasyl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jennifer F. Operations Manager on 13 May 2024
Thank you for the great review!

10/10 Excellent

Afolabi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place for families
Stayed 2 nights in May 2024
Response from Jennifer F. Operations Manager on 8 May 2024
Thank you for taking time to leave us a great review.

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jennifer F. Operations Manager on 8 May 2024
Thank you for taking time to leave us a great review.

10/10 Excellent

Agustín

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jennifer F. Operations Manager on 7 May 2024
Thank you! We appreciate your review!

10/10 Excellent

soroosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good place to stay, safe and clean.
Stayed 1 night in May 2024
Response from Jennifer F. Operations Manager on 7 May 2024
Thank you for the valued feedback!

4/10 Poor

Erica

Stayed 1 night in Apr 2024
Response from Jennifer F. Operations Manager on 22 May 2024
Erica, Thank you for the valued feedback. We sincerely apologize that your stay did not meet your expectations.

8/10 Good

Purvesh

Stayed 4 nights in Apr 2024
Response from Jennifer F. Operations Manager on 20 May 2024
Thank you for the review!

8/10 Good

Olga

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, room very clean, staff friendly and attractive 👌
Stayed 2 nights in Apr 2024
Response from Jennifer F - Operations Manager on 30 Apr 2024
Thank you so much for the valued feedback!

8/10 Good

Maria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great! The hotel construction was a bit loud and messy. Also we would love to see bacon as a breakfast option and cranberry juice. For coffee, please start offering flavored creamers.
Stayed 2 nights in Apr 2024
Response from Jennifer F. - Operations Manager on 30 Apr 2024
Thank you so much for taking time to leave us a detailed review! We greatly appreciate your insights and your review will be shared with my team!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing 🙏😘👍
Stayed 1 night in Apr 2024
Response from Jennifer F. - Operations Manager on 30 Apr 2024
Carolina, You rock! Thank you for a great review! Visit again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Jennifer F. - Operations Manager on 30 Apr 2024
Thank you for the 5/5 review. We would love to welcome you back to our property soon!

6/10 Okay

Hannah

Travelled with partner
Disliked: Amenities
Booked a room with a king bed, got to the hotel and they only had a room with double beds. Staff was nice, and free parking which is excellent. Most of the advertised amenities were closed (pool, gym, etc.)
Stayed 1 night in Apr 2024
Response from Jennifer F. Operations Manager on 24 Apr 2024
We do apologize about the limited room availability as the 3rd party overbooked us on your room type. We also apologize if our on renovation has caused any inconveniences for your stay. We would love to welcome you back once renovation is complete.

10/10 Excellent

constantin, surprise

Liked: Staff & service, property conditions & facilities
Nice location,quiet the room are ok ,but small but you have a kitchenette.
Stayed 1 night in Apr 2024
Response from Jennifer F. - Operations Manager on 22 Apr 2024
We greatly appreciate the valued feedback, Thank you for the review!

10/10 Excellent

PRADIP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer F. Operations Manager on 24 Apr 2024
Thank you for the great review!

6/10 Okay

Apoorav

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s under renovation so pool and hot breakfast are not available
Stayed 3 nights in Apr 2024
Response from Jennifer F. Operations Manager on 24 Apr 2024
Thank you for the valued feedback! We do apologize if our ongoing renovation has caused any inconveniences during your stay! We would love to welcome you back once renovations is completed!

10/10 Excellent

Afolabi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer F - Operations Manager on 19 Apr 2024
Thank you for the great review!

2/10 Terrible

Linda

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst ever ! They gave me a dirty room . With a used bar of soap also hair in the shower plus , toilet was not working in the second bathroom flooded ! I’ve machine was not working and the heat was not on would not come in it was freezing I hated everything about this hotel would not recommend to anyone !
Stayed 3 nights in Apr 2024
Response from Jennifer F. Operations Manager on 17 Apr 2024
On behalf of our property, I would like to sincerely apologize for the disappointment experienced during your last stay here at our property. The cleanliness of our property and rooms is imperative to our team, so it is regrettable that you didn't receive accommodations reflective of our high standards. The feedback you have shared with our team is insightful and is instrumental in ensuring that the hotel improves on their commitment to provide a positive experience. Rest assured; we have alerted the housekeeping and engineering team on this matter so we can ensure proper protocol is followed to investigate and resolve this matter. As promised, I was processed compensation for the inconveniences faced during your stay.

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Though there was construction happening around hotel, there was no noise, dirt, dust, or odors. Pool was closed for construction which was fine as we were not planning to use it anyway on an impromptu stay. The grab & go breakfast was convenient & light but fresh.
Stayed 1 night in Apr 2024
Response from Jennifer F. - Operations Manager on 16 Apr 2024
Thank you so much for the valued detailed feedback! We look forward to welcoming you back to our property.

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Jennifer F. Operations Manager on 7 May 2024
Thank you for the review!

8/10 Good

Thomas

Travelled with group
Liked: Property conditions & facilities
Clean and the staff were friendly and helpful
Stayed 2 nights in Apr 2024
Response from Jennifer F. Operations Manager on 15 Apr 2024
Thank you for the valued feedback

10/10 Excellent

Edward-Noel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jennifer F. Operations Manager on 9 Apr 2024
Thank you for the wonderful review! Please visit back soon!

10/10 Excellent

Mariya

Stayed 1 night in Apr 2024
Response from Jennifer F. Operations Manager on 24 Apr 2024
Thank you for the great review!

10/10 Excellent

Olma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Nice hotel that serves good breakfast. The hotel is quiet and clean.
Stayed 2 nights in Mar 2024
Response from Jennifer F. Operations Manager on 25 Mar 2024
Olma, Thank you for taking time and leaving us a great review!

8/10 Good

Dominick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfy bed decent breakfast
Stayed 1 night in Mar 2024
Response from Jennifer F. Operations Manager on 25 Mar 2024
Dominick, Thank you for the valued feedback on your stay!

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities
It's really an excellent hotel, the attention and it's super clean!!!
Stayed 1 night in Mar 2024
Response from Jennifer F. Operations Manager on 25 Mar 2024
Andreina, We greatly appreciate the valued feedback about your stay! Visit back soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 15 nights in Dec 2023
Response from Jennifer F. Operations Manager on 25 Mar 2024
Thank you for the valued feedback! At any time we would love to welcome you back.

6/10 Okay

Melinda

Business traveller
Liked: Staff & service
I gave this hotel a second try and I just don’t think it’s going to work for me. Although they say it’s been redone the air still is extremely loud. They give you one tiny bar of hand soap. Nothing was in any of the shower body wash dispensers or shampoo. Just not cutting it for me.
Stayed 1 night in Mar 2024
Response from Jennifer F. Operations Manager on 22 Mar 2024
Melinda, Thank you for the valued feedback. I do apologize that your stay did not exceed your expectations. I will be discussing this with the proper channels and will be sure to correct any issues moving forward. At any time you may request extra towels and toiletry with our Guest Service Agents and we will be happy to assist .

4/10 Poor

Rafael

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was under remodeling. Noisy. Furniture was old and worn out.
Stayed 1 night in Mar 2024
Response from Jennifer F. Operations Manager on 22 Mar 2024
Thank you for the valued feedback. We are aware of the wear and tear of our property. Thankfully we are now a Hilton property and are undergoing a full renovation. We would love to welcome you back once renovations complete so you can experience our brand new property and amenities that will be available to our guests.

10/10 Excellent

Sevval

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer F. Operations Manager on 21 Mar 2024
Thank you for the 5/5 review!

10/10 Excellent

Agustín

😁
Stayed 1 night in Mar 2024
Response from Jennifer F. Operations Manager on 19 Mar 2024
Thank you for the valued feedback. Please visit back soon.

8/10 Good

Kuong

Business traveller
Liked: Cleanliness, amenities
Renovation
Stayed 3 nights in Mar 2024
Response from Jennifer F. Operations Manager on 19 Mar 2024
Thank you for the valued feedback. Please visit back soon.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer F. Operations MAnager on 14 Mar 2024
Thank you for the 5/5 review! We greatly appreciate your visit.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After searching reviews all day, trying to find comfortable beds and make sure the hotel didn’t have bed bugs, I remembered we stayed here in 2017 and the bed was comfortable, for me that matters most, well that and not getting bitten! We checked in late and slept through breakfast, so I can only attest to the room being clean, ac and heat working and not being noisy and the bed and linen being comfortable. I have a spinal injury, and I am plus size, and I slept like a baby, so if the bed matters….stay here! Lol The man at the front desk was pleasant, even at 1:30am, and the front test was gracious with a late checkout the next morning. Thank you for being a safe space with a comfortable bed in an overwhelmingly bad world of hotels with beds made of bricks ♥️
Response from Jennifer F. Operations MAnager on 12 Mar 2024
Thank you so much for taking time to leave us such a detailed wonderful review! I will be sharing this with my entire staff. Customer service and guest experience are critical points that we take pride in treat as a top priority at our property. We would love nothing more than to welcome you back to our property at any time! Thank you !

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice, and I understand they are going through a transition now to become a Hilton. I would stay here again assuming the prices to stay on the lower side. Hopefully it will.
Stayed 3 nights in Mar 2024
Response from Jennifer F. Operations MAnager on 8 Mar 2024
Thank you for your valued feedback.

10/10 Excellent

Fathima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel definitely coming here again super peaceful and clean.
Stayed 1 night in Mar 2024
Response from Jennifer F. Operations Manager on 4 Mar 2024
Thank you for the valued feedback! Please visit soon !

4/10 Poor

Thomas

Stayed 1 night in Mar 2024
Response from Jennifer F. Operations MAnager on 5 Mar 2024
Thomas, we sincerely apologize about the delay at check in. Please feel free to contact me at any time if you do wish to return to make your next experience a greater one.

10/10 Excellent

Alex A, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, former Sonesta suites, all good if you have a car.
Stayed 1 night in Feb 2024
Response from Jennifer F - Operations Manager on 4 Mar 2024
Thank you for the valued feedback!

8/10 Good

Reba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was super clean the staff was very friendly and accommodating. The only thing i would change is the television. The television was not HD they were really hard to watch. Great place for couples and family.
Stayed 1 night in Feb 2024

10/10 Excellent

Jianxiang, Methuen

Stayed 2 nights in Feb 2024
Response from Jennifer F. Operations Manager on 20 Mar 2024
Thank you so much for the valued feedback!

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness not clean at all
To whom this may concern: Last weekend, I booked this hotel stay for my wife and I to celebrate a late Valentine’s day. My wife suffers from contamination ocd and is germaphobic so we are very selective when it comes to sleeping out. We stay at Sonesta quite often, monthly actually, at various locations and twice, we’ve encountered issues at the Parsippany-troy location. On the night of New Year’s eve, my wife and I had just showered and began getting ready for the night when the fire alarms went off. We immediately grabbed our shoes and left the room with all of our belongings inside, not knowing what would happen. My wife was outside in freezing temperatures with wet hair and just pajamas on standing outside for what felt like forever. The fire trucks took a very long time to come, but luckily it ended up being nothing. The second time, which was last weekend, 2/17-2/18, we checked into our assigned room and found blood on the bedsheets, which I will attach pictures below. I called the front desk immediately as this caused my wife a panic attack and we switched rooms immediately. We were given a new room, and at 3am that night, the front desk calls my cell phone in the middle of the night to ask why I missed my room reservation, though I was already checked in and sleeping. My wife and I could not go back to sleep after all of the chaos this weekend turned into. Called front desk ask for late checkout said will call back call never came. How can you have blood on sheets!!!
Blood in sheets
Blood on sheets
Stayed 1 night in Feb 2024
Response from Esther Navarro AGM on 23 Feb 2024
Dear Valued Guest, on behalf of the rest of the staff, I would like to personally apologize for the inconvenience you had with your suite as well as any issues or discomfort you and your wife encountered. Being a select service hotel, we take great pride and joy in the service we provide our guests. I appreciate you for bringing this matter to my attention, and I can assure you that this will be addressed appropriately. Your satisfaction is our number one goal, and we are grateful to have the opportunity to correct any deficiencies. Please feel free to contact me at any time if you do wish to return to make your next experience a greater one.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer F - Operations Manager on 21 Feb 2024
Brian Thank you for taking time to leave us an awesome review! You are welcomed back at anytime. Safe travels

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Feb 2024
Response from Jennifer F. - Operations Manager on 20 Feb 2024
We greatly appreciate the perfect score review! Please visit back soon!

10/10 Excellent

Agustín

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Feb 2024
Response from Jennifer F - Operations Manager on 20 Feb 2024
Thank you for the perfect scored review! We greatly appreciate your time.