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Reviews of Goldener Hirsch, Auberge Resorts Collection

4.5 out of 5
Goldener Hirsch, Auberge Resorts Collection
7570 Royal St, Park City, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 40 out of 52 reviews" "
Rating 8 - Good. 7 out of 52 reviews" "
Rating 6 - Okay. 3 out of 52 reviews" "
Rating 4 - Poor. 0 out of 52 reviews" "
Rating 2 - Terrible. 2 out of 52 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn, san francisco

Stayed 4 nights in Mar 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with exceptional staff and hospitality
Stayed 3 nights in Jan 2024

10/10 Excellent

Haley

Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Stayed 3 nights in Jan 2024

10/10 Excellent

Aimee, Mckinney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Stay in a residence if you can. Like a home away from home.
Stayed 4 nights in Nov 2023

10/10 Excellent

Cameron

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Details in room: Needs new shower head as corroded, pillow was too high, don’t love coffee pods prefer drip with napkins Otherwise loved everything
Stayed 3 nights in Sep 2023

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023

10/10 Excellent

Suzanne

Stayed 3 nights in Jun 2023
Response from General Manager on 14 Jul 2023
Dear Suzanne, Thank you for taking the time to share your rating. We are glad you enjoyed your stay and look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

David G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this might be the best service you could ever find in a hotel . Staff is very friendly and helpful and some learned my name the first day. They responded to room service calls usually within 5 minutes...always with a smile and great attitude! Outstanding food in the restaurant as well Cant wait to return!
Stayed 2 nights in Apr 2023
Response from General Manager on 25 Apr 2023
Dear David,Thank you for taking the time to leave this fantastic review. We are committed to providing impeccable service for all of our guests and are happy you were pleased. Our in-room dining staff and chefs will be glad to know that they were a part of making yours an enjoyable visit. We look forward to welcoming you back soon.Warm regards,Ekrem Tercanoglu, General Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Hirsch for late Spring ski trip so pretty quiet time for the Deer Valley area. Room was clean and quite nice (old building) and staff was extremely nice - kind of think they were a little bored…. Super handy to Silver Lake lodge and lifts there. Rental shops and a small handful of stores (Coles, Christy’s, DV store) have what you need. Pool area was very cool, but small hot tub I imagine could get crowded in busier times
Stayed 2 nights in Apr 2023
Response from General Manager on 25 Apr 2023
Dear Craig,We are happy to hear you enjoyed your time with us at Goldener Hirsch, staying just steps from the slopes, in Silver Lake Village. Our staff will be glad to know that they were a part of making yours an enjoyable visit. We hope to welcome you back soon.Warm regards,Ekrem Tercanoglu, General Manager

8/10 Good

Stefan

Stayed 3 nights in Apr 2023
Response from General Manager on 4 Jun 2023
Dear Stefan,Thank you for taking the time to share your review. We are glad you enjoyed your stay and look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

6/10 Okay

Kim

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Property is in an excellent location for ski-in-ski-out but the service was lacking and “activities” receive a D. Went to pool on rooftop after a day of skiing, no clean towels anywhere. Stacks of dirty towels all over the pool and jacuzzi area, sauna, etc. all guest kept asking for towels to any available hotel employee. Finally I had to go find housekeeping closet to find our own towels. No cups next to the empty water vessel. Serve s’mores at 5PM by pool, but ran out at 5:05PM and 3/4 of guests never received one. But waited for 40 minutest for them to restock, but they never came. Charge $50 for resort fee, but basically had no value. Room was big and spacious, but no extra blankets, sheets or pillows for couch bed. Hotel is beautiful, but there are many in the area. Will not stay here again.
Stayed 1 night in Apr 2023
Response from General Manager on 25 Apr 2023
Dear Kim,Thank you for taking the time to leave a review. I am sorry to hear that the amenities during your stay did not meet your expectations. Our desire is to always exceed guest expectations and we regret that we did not have the opportunity to achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future.Warm regards,Ekrem Tercanoglu, General Manager

8/10 Good

John, Atlanta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and wonderful views. Convenient for "ski in/ski out" and access to Silver Lake area for shopping. Hotel was super clean despite record snow fall and a few ceiling leaks. Staff was generally nice...we did have an issue with an odor in our suite coming from another but the service staff was able to quickly manage it. Overall great experience and stay and would love to stay again...the rooftop pool/hot tub were a huge plus after a day on the slopes!
Stayed 5 nights in Mar 2023
Response from General Manager on 25 Apr 2023
Dear John,We are thrilled to hear you enjoyed your time with us at Goldener Hirsch and staying just steps from Deer Valley ski lifts. We are glad you enjoyed the rooftop pool and hot tub. We hope to welcome you back soon.Warm regards,Ekrem Tercanoglu, General Manager

10/10 Excellent

Larry, lutherville

Stayed 5 nights in Feb 2023
Response from General Manager on 25 Apr 2023
Thank you Larry for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Eric

Stayed 2 nights in Jan 2023
Response from General Manager on 25 Apr 2023
Thank you Eric for your rating. We truly appreciate it and look forward to welcoming you back.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is beautiful but the TV service was out for 3 of the days and with very little to do around the area without traveling to town that was a little frustrating. It’s very convenient to the slopes and the on mountain ski storage was great. The staff was very nice especially the ski locker folks and ski butlers.
Response from General Manager on 25 Apr 2023
Dear Michael,Thank you for taking the time to leave a review. I am glad you enjoyed staying just steps from the Deer Valley slopes. Our ski butlers will be glad to hear they were a part of making yours an enjoyable visit. I am sorry to hear that the TV service was out during your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future.Warm regards,Ekrem Tercanoglu, General Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the heart of Silver Lake deer Valley a few feet to the ski lift absolutely stunning.
Stayed 1 night in Dec 2022
Response from General Manager on 25 Apr 2023
Dear Vanessa,Thank you for your kind words. We are so happy you came to stay with us, and we look forward to welcoming you back the next time you visit Deer Valley.Warm regards,Ekrem Tercanoglu General Manager

10/10 Excellent

Jean-Seok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from General Manager on 25 Apr 2023
Thank you Jean-Seok for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little slice of heaven.
Learned about the hotel after watching "Falling For Christmas". Luxury stay, amazing staff always eager to go above and beyond, and amazing scenery.
Stayed 2 nights in Dec 2022
Response from General Manager on 25 Apr 2023
Dear Thomas,Thank you for your kind words. We are so happy you came to stay with us, and we look forward to welcoming you back to Goldener Hirsch the next time you visit Deer Valley.Warm regards,Ekrem Tercanoglu General Manager

10/10 Excellent

Tierney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property. Beautiful hotel with excellent food.
Stayed 1 night in Dec 2022
Response from General Manager on 25 Apr 2023
Dear Tierney,Thank you for your kind words. We are so happy you came to stay with us, and we look forward to welcoming you back to Goldener Hirsch the next time you visit Deer Valley.Warm regards,Ekrem Tercanoglu General Manager

6/10 Okay

Dina

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful interior. 10 employees to 1 guest, and 1 of them will speak good enough English to understand what you need. Rooms are set to AC during winter. The hotel is a maze without signs, not intuitive.
Stayed 2 nights in Dec 2022
Response from General Manager on 25 Apr 2023
Dear Dina,Thank you for taking the time to leave a review. I am sorry to hear that the service during your stay at our hotel did not meet your expectations. Our desire is to always exceed guest expectations, and we regret that we did not have the opportunity to achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future. Warm regards, Ekrem Tercanoglu,General Manager

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the people there made our stay! Thank you for an awesome experience!!
Response from General Manager on 25 Apr 2023
Dear Salvador,Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from General Manager on 25 Apr 2023
Thank you Joel for your rating. We truly appreciate it and look forward to welcoming you back.

2/10 Terrible

Amanda

Travelled with partner
Liked: Property conditions & facilities
Stayed 4 nights in Aug 2022
Response from General Manager on 25 Apr 2023
Dear Amanda,I am sorry to hear that your stay at our hotel did not meet your expectations. Our desire is to always exceed guest expectations, and we regret that we did not achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future.Warm regards,Ekrem Tercanoglu,General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class property with 2 themes
Fantastic property that is new, clean, has 5 star service with very attentive guests that knew my name when I came thru the lobby. Austrian restaurant on the “INN” site is fantastic. The rooms on the Austrian/Swiss style Inn side is amazing. Feels like Switzerland. Great location of hotel right next to ski lifts.
Stayed 2 nights in Aug 2022
Response from General Manager on 25 Apr 2023
Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Paul, Park Ridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing but 5-stars for this place. Great facility, staff and service.
Stayed 3 nights in Aug 2022
Response from General Manager on 25 Apr 2023
Dear Paul,Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, relaxing and pleasant visit.
Stayed 1 night in Aug 2022
Response from General Manager on 25 Apr 2023
Dear Greg,Thank you very much for taking the time to share your fantastic comments. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Bette, Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and attentive - room was immaculate.
Stayed 2 nights in Aug 2022
Response from General Manager on 25 Apr 2023
Dear Bette,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the Swiss atmosphere. The Swiss inspired restaurant with cheese fondue hit the spit on a cool summer night. There are a few things I would recommend changing: a) the bedside clock is way too bright at night b) the air conditioner is noisy c) the bedding is more year round and should be lightened for summertime
Stayed 2 nights in Jul 2022
Response from General Manager on 25 Apr 2023
Dear David,We are thrilled to hear you enjoyed your time with us at Goldener Hirsch and that you enjoyed our Austrian-inspired restaurant. Thank you for your comments. We hope to welcome you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples ski trip, dream hotel!
Ski trip, Beautiful hotel, service beyond compare!! Loved everything about it!
Stayed 2 nights in Apr 2022
Response from General Manager on 25 Apr 2023
Dear Randi,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Shahin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and managers were amiable and accommodating to our needs without trying to make it an occasion for charging us more. We highly recommend this place for your future visit to Deer Valley Resort.
Stayed 5 nights in Mar 2022
Response from General Manager on 25 Apr 2023
Dear Shahin,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel! Staff is attentive, facilities are well maintained.
Stayed 4 nights in Mar 2022
Response from General Manager on 25 Apr 2023
Dear Kathryn,Thank you very much for taking the time to share your kind words. It was such a pleasure to have you stay with us at Goldener Hirsch, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

6/10 Okay

OYA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel and amenities are terrific but service quality is almost "terrible" or "non existent". It felt as if the hotel was being managed by a couple of teens with no hospitality management training or experience.
Stayed 4 nights in Mar 2022
Response from General Manager on 25 Apr 2023
Dear Oya,I am sorry to hear that your stay at our hotel did not meet your expectations. Our desire is to always exceed guest expectations, and we regret that we did not achieve this with your stay. I look forward to having the opportunity to turn this experience around. Thank you again and I look forward to welcoming you back in the future. Warm regards, Ekrem Tercanoglu,General Manager

10/10 Excellent

Joseph Jean-Seok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from General Manager on 25 Apr 2023
Thank you Joseph for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Edward

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Best experience we ever had in Deer Valley, the location is so convenient, just one minute from sterling express lift chair, the staff and service is world class!
Stayed 4 nights in Feb 2022
Response from General Manager on 25 Apr 2023
Dear Edward,Thank you very much for taking the time to share your kind words. We are glad you enjoyed your stay, just steps from the Sterling Express lift at Deer Valley, and we look forward to welcoming you back soon.Sincerely,Ekrem Tercanoglu General Manager

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. I stayed at the newer wing. Rooms are outstanding. The lounge area is very inviting. Service top. Location perfect next to slopes. Valet service for skis very useful. Restaurant in the Inn top quality. Great bar as well. Overall one of the top 3 properties I have stayed in Deer Valley.
Stayed 5 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place
Stayed 1 night in Jan 2022
Response from General Manager on 25 Apr 2023
Thank you for your rating. We truly appreciate it and look forward to welcoming you back.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from General Manager on 25 Apr 2023
Thank you for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice to have some lower-cost dining options. We ended up going across the street to Chateaux for dinner several times.
Stayed 4 nights in Jan 2022

10/10 Excellent

Eric

Stayed 3 nights in Jan 2022
Response from General Manager on 25 Apr 2023
Thank you Eric for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Marites

Stayed 4 nights in Dec 2021
Response from General Manager on 25 Apr 2023
Thank you Marites for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

shujat

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and excellent location
Stayed 4 nights in Dec 2021
Response from General Manager on 25 Apr 2023
Thank you Shujat for your rating. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room
Stayed 4 nights in Dec 2021
Response from General Manager on 25 Apr 2023
Thank you for your review. We truly appreciate it and look forward to welcoming you back.

10/10 Excellent

Terance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from General Manager on 25 Apr 2023
Thank you Terance for your rating. We truly appreciate it and look forward to welcoming you back.

2/10 Terrible

Alan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
W Verbier it ain’t!
Totally unstaffed and ignorant of basic hotel protocol. Can’t believe they taut themselves as luxury hotel. Auberge properties are famous for first class operations and they have their work cut out for them with this management. Food service is bad news and if COVID is a concern no one there has masks or is concerned. Got Covid 3 days after leaving!!
Stayed 2 nights in Dec 2021

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless and great design. Very friendly staff. Highly recommended.
Stayed 1 night in Dec 2021

8/10 Good

Ninoska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we loved this place. It would totally be a 5 star but I think they are still missing some things. Their food service lacked choices. What they offer for breakfast is such a limited menu that they don’t offer fresh fruit like bananas or yogurt. They don’t have a mini store or boutique to buy anything. The rooms don’t have any water bottles upon arriving so if their cafe area is closed then you have to drive to a store to get anything. The room was amazing and comfortable. Beautiful and well decorated. Super clean since it’s a new/renovated hotel. It didn’t have a fridge stocked up with goodies like a four/five star hotel would. So you have to bring your own. But you do get a mini kitchen area with fridge, plenty cabinets, microwave and sink. The bathroom was spacious and the shower has a steam option! Now, the restaurant that’s attached to the building was incredible. The menu and food quality was superb and delicious. Wine list was great and service was wonderful! The staff at the hotel are very helpful and attentive. The location was great as it’s quiet and safe. On the second floor there’s the lounge area and it’s huge and cozy. I had a meeting there and it was perfect because it’s quiet. As a runner it’s a bonus being right by the trail. I was able to do a point to print 13.5 mile run!
Stayed 3 nights in Sep 2021
Response from Goldener Hirsch Inn on 8 Sept 2021
Good Day Ninoska, We greatly appreciate the time spent detailing your feedback of our property. We are thrilled to hear of your comments regarding our staff, décor, comfort level and in room amenities specific to our new residences. As we continue to develop all areas of our property, will be revisiting our café offerings and in room offerings in response to your remarks. On behalf of our Goldener Hirsch team, we are excited to the opportunity of welcoming you back in the near future. Sincerely, Sarah Ferrin Interim General Manager