Front of property – evening/night
Check availability

Reviews of Carriage House Condominiums by All Seasons Resort

2 out of 5
Carriage House Condominiums by All Seasons Resort
Prospector Avenue, 1940, Park City, UT

Reviews

6.6
Rating 10 - Excellent. 101 out of 718 reviews" "
Rating 8 - Good. 245 out of 718 reviews" "
Rating 6 - Okay. 194 out of 718 reviews" "
Rating 4 - Poor. 99 out of 718 reviews" "
Rating 2 - Terrible. 79 out of 718 reviews" "

7.6/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

Lan T.

Liked: Cleanliness
Close to all ski resorts
Good value
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020
Response from Gary Gregg, Director of Park City Operations on 25 Mar 2020
Thank you for shairng your reivew score with us. We appreicate you staying with us.

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from Gary Gregg, Director of Park City Operations on 3 Mar 2020
Thank you for sharing your reveiw score with us. We appreciate you staying with us.

2/10 Terrible

Marcey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay AWAY
This place is the actual worst - do not stay here! We picked this spot due to affordability and convenience for a weekend of skiing knowing full well, it wasn't the Ritz. We needed a place to crash each night and that was it. It so failed! The entire building smelled like a pack of cigarettes dipped in armpits. The room did NOT match the posted images (which do not seem THAT bad). The room was sort of clean, stunk, had carpeting you did not want your feet to touch, a moldy bathroom, and paper-thin walls that allowed you to hear every phone call of every neighbor. Not only could we not breathe, but we also could not sleep. It was, however, on the bus line which got us out of there by 8am every single morning.
Stayed 4 nights in Feb 2020
Response from Gary Gregg, Director of Park City Operations on 3 Mar 2020
Thank you Marcey for shairng your comments with us. The unit you were in is newly remodeld with brand new carepting and flooring. I aplogize if the set up did not meet your expectations. We thank you for your feedback and staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Gary Gregg, Director of Park City Operations on 3 Mar 2020
Thank you for a great reveiw score on your most recent stay at the Carriage House Park City.

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020
Response from Gary Gregg, Director of Park City Operations on 3 Mar 2020
Thank you for shairng a perfect 5 review score on your most recent stay at the Carriage House Park City.

4/10 Poor

Tony, PA

Travelled with partner
Disliked: Cleanliness, amenities
The room was layed out nice but was dirty as hell dust everywhere the ceiling fan has inch of dust on it the couches had dirty napkins under them you only got one towel the whole stay absolutely terrible and to kick you even harder when you checked in at the silver king hotel they don’t offer a shuttle service to your hotel so you have to spend money on another Uber after just spending money on one that brought you from the airport totally disappointed in my stay and the Vending machines are broke between the three of them I lost five dollars I would never stay here again and would not recommend it to anyone.
Stayed 3 nights in Feb 2020
Response from Gary Gregg, Director of Park City Operations on 18 Feb 2020
Thank you Tony for shairng your most recent experience at the Carraige House with us. I am dissapointed to hear that the Carriage House did not meet your expectations. I apologize for the challenges in which you encountered. Thank you for shairng your comments with us.

8/10 Good

Garrett

Liked: Cleanliness, staff & service, room comfort
The tub didn't hold water but the rest was good
Stayed 1 night in Feb 2020
Response from Gary Gregg, Director of Park City Operations on 18 Feb 2020
Thank you Garrett for sharing your experience with us. We will have the tub checked out. Thanks again for staying with us and sharing your feedback.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Gary Gregg, Director of Park City Operations on 14 Feb 2020
Thank you Beth for an outstanding review score. I am pleased to see that you enjoyed your stay with us. We appreicate your business and look forward to seeing you again soon.

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a pleasant experience
Felt like a dormitory not a $200/night lodging. Hallway smelled musty, snafu getting to the room since there was no one on site to open door/service the facility. No hot water when I went to take a shower in the am. Old heating unit that kicked on a loud fan every 5 mins to keep temp constant.
Stayed 1 night in Jan 2020
Response from Gary Gregg, Director of Park City Operations on 14 Feb 2020
Thank you David for shairng your comments with us. I am disappointed to see that you did not enjoy your stay at the Carriage House in Park City. We apprecaite your commnets and thank you for sharing them with us.

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 4 nights in Jan 2020
Response from Gary Gregg, Director of Park City Operations on 28 Jan 2020
Thank you for sharing your reveiw score with us. I hope you enjoyed your stay in Park City. Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
I liked that it was close to the mountain, keyless entry, good size, kitchen appliances. Didn't like the stains in the carpet and bathroom tub, someone elses garbage in the bins when we arrived, noisy neighbors didn't obey quiet hours.
Stayed 7 nights in Jan 2020
Response from Gary Gregg, Director of Park City Operations on 16 Jan 2020
Thank you for shairng your experience with us. We will make sure to address the challenges in which you enoucntered. Thank you.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2020
Response from Gary Gregg, Director of Park City Operations on 16 Jan 2020
Thank you for sharing your review score with us.

2/10 Terrible

elizabeth

Disliked: Cleanliness, property conditions & facilities, room comfort
The unit we stayed in, 415, was dirty. Bedspread disgusting, unit not clean, shades and lamp broken. Bath tub had a crack in the bottom that then leaked out into the entry area. Only 1 burner worked in the kitchette. The front desk was resonsibe and did send someone right over to replace bedspread and fixed lamp next day, very nice gentleman.
Stayed 3 nights in Jan 2020
Response from Gary Gregg, Director of Park City Operations on 16 Jan 2020
Thank you Elizabeth for shairng your comments with us. I apologize that the Carriage House did not meet your expectaions. I will make sure to share with the team. Thanks again.

4/10 Poor

Ashley, Ogden

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The hot water ran out after one shower, the tv wasn’t working properly, wifi kept going out. It took 30 min just to get checked in, the people seemed like they didn’t know how to do their job. I had to go to a separate hotel just to check in, no email explaining that I had to do so. It was a cluster
Stayed 1 night in Jan 2020
Response from Julia B. on 6 Jan 2020
Thank you for choosing to stay with us! Very disappointed to hear we didn't meet your expectations. We sincerely apologize for any hiccups you had with the check in process and the water heater in your unit. Unfortunately there is no front desk at the property however, the front desk is located at Silver King which is about a mile away and its open 24/7. I am sorry again and we hope we have the opportunity to serve you again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The condo is super convenient but the one we stayed in had layers of dust coating the shelves, tv etc. the comforter and throw pillows smelled as though they hadn’t been washed in a whole. The window sills were filthy and two of the curtain holders had been ripped from the wall. The blinds were dusty and stick used to ‘twizzle’ them was missing. The bathtub leaked when we took a shower and the strange wall ornaments were so dusty it almost looked like a layer of dirty snow. The condo is close to everything you need though and if they could do a better job cleaning it, it would’ve been a great place to stay. We won’t be back though, just too gross for my standards!
Stayed 5 nights in Dec 2019
Response from Julia B. on 6 Jan 2020
We were very sorry to read that you had a less than acceptable experience while vacationing at Carriage House. Please rest assured that I have shared your comments with our leadership team in order to avoid service challenges such as these in the future.Please accept my most humble apologies again and I wish you a wonderful day.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our units was in a basement and was absolutely filthy we could not even finish our stay. The bathroom tub was cracked, dirty and had black mold around the enclosure- I would not even wash a dog in it! The carpet was disgusting and the bed caused us to itch- bed bugs? The upstairs unit the heater did not work and blew cold air and the bed had long black hair in it.
Stayed 6 nights in Dec 2019
Response from Julia B. on 6 Jan 2020
Thank you for staying with us at Carriage House and completing this review about your recent stay with us. On behalf of the entire team I personally would like to apologize on the issues you encountered while staying with us. Your comments have been directed to the maintenance, housekeeping managers as well as the owner to ensure we do better in the future.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Dec 2019
Response from Gary Gregg, Director of Park City Operations on 30 Dec 2019
Thank you for sharing your review score with us. I am pleased to see that you enjoyed your stay with us. We look forward to your next visit.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
Room was very dirty, the pull out bed was broken, and the hot water only lasted 10 mins. Not worth the money, and very disappointing.
Stayed 1 night in Dec 2019
Response from Gary Gregg, Director of Park City Operations on 30 Dec 2019
Thank you for sharing your experince at the Carriage House with us. I am disappointed to see that the Carriage House did not meet your expectaitons. I will share your experince with our team to enhance the experience of our guests. Thank you.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2019
Response from Gary Gregg, Director of Park City Operations on 30 Dec 2019
Thank you for sharing your experience at the Carriage House with us. I am disappointed to see that the Carriage House did not meet your expecations. Thank you for your comments.

6/10 Okay

Leslie

Travelled with family
Liked: Cleanliness, staff & service
August Aqua X
Very compact. The curtain to separate the bed from the rest of the room was missing. The air conditioner had soaked the carpet under the window. The pool was too cold and the hot tub was too hot. The bed was good. The children slept alright on the couch thing. It was unclear if leaving the dishes we used in the dishwasher was acceptable. We appreciated that there was coffee and filters.
Stayed 1 night in Aug 2019
Response from Gary Gregg, Director of Park City Opertions, ASRL on 1 Nov 2019
Thnak you Leslie for sharing your experience at the Carriage House with us. I apologize for the challenges in which you encountered. We will use your comments to fix the challenges that you had. Thanks again for staying with us.

8/10 Good

Visitor, Wyoming

Liked: Cleanliness, staff & service, property conditions & facilities
I keep coming back because the beds are so comfortable. I was disappointed that the unit I stayed in this time did not have a jetted tub. Oh well.
Stayed 2 nights in Oct 2019
Response from Gary Gregg, Director of Park City Opertions, ASRL on 15 Oct 2019
Thank you for a great review on your most recent stay at the Carriage House Park City. We apprecaite your business and look forward to your next stay with us.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Had to call for assistance to watch the TV. Some of the furniture look like it had been abused in the past. A part apartment size refrigerator had been added to replace a existing refrigerator in the kitchen unit
Stayed 5 nights in Sep 2019
Response from Gary Gregg, Director of Park City Opertions, ASRL on 23 Sept 2019
Thank you for sharing your experience with us. I apologize for the challenges that you encounterd and will share your comments with our staff. Thank you for staying with us and sharing your feedback.

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from Gary Gregg, Director of Park City Opertions, ASRL on 12 Sept 2019
Thank yo for sharing your review score with us. I apologize if the unit did not meet your expectations. Thank you for sharing your score with us.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pull out bed did not work. A/C had leak and floor was wet. Only two chairs for kitchen.
Stayed 1 night in Sep 2019
Response from Julia B. on 9 Sept 2019
We were very sorry to read that you had a less than acceptable experience while vacationing at Carriage House.I have shared your comments with our leadership team in order to avoid challenges such as these in the future. Please accept my most humble apologies and I wish you a wonderful day.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired Property without AC
This property is a bit dated and not very nicely furnished. It is not air-conditioned so do not stay there in the summer! The only outside air comes from a small sliding glass door which does not allow in much air. The location is great.
Stayed 2 nights in Aug 2019
Response from Julia B. on 9 Sept 2019
Thank you for choosing to stay at Carriage House. We are pleased to hear you enjoyed our centralized location. I would personally like to apologize from the management team that we didn't meet your standards or your expectations during you stay with us. Thank you again and I am hoping you can give us another try.

2/10 Terrible

Loryn H.

Disliked: Cleanliness
Very disappointed in our stay
First, I tried messaging the owner multiple times to get info on how to check in. Finally, the day before our trip I just called VRBO directly to try and get information. Then we had to check in at an offsite location a couple of miles away. When we got to the place we were staying at the parking lot was full and we had to park a couple blocks away. This would have been ok, but we weren’t sure if where we larked was going to ticket us. Then, when we got inside the room it looked nothing like the picture that we saw on the Website and it was much older and not on what we’d were planning on. The bed was ruffled up and unmade, which made me feel that nothing has been washed or touched since the last person slept in it. The bed spread also had some funky stains on it. Also, as we were looking around the coffee maker had mold in it. We felt too grossed out to stay so we drove a half an hour to my parents house.... on our anniversary night, which was really not how we wanted to spend it. We were looking forward to a fun stay in Park City (which we drove two hours to get to) and unfortunately we were very disappointed when we got there. I really don’t think this type of advertising for this room is okay, and I would really like my money back, especially considering we couldn’t even stay in the room.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the property except there wasn’t A.C.
Stayed 1 night in Aug 2019
Response from Julia B. on 2 Sept 2019
Thank you for the great comments about the property. We sincerely apologize about the AC in your unit. Thank you again for taking the time to share your experience and we hope to see you in the near future.

4/10 Poor

Sierra L.

Liked: Cleanliness
Not great
Mattress was hard as a rock, TV was tiny, there was no AC, and check in and check out was a pain and confusing
Stayed 1 night in Aug 2019

8/10 Good

Makail

Travelled with group
Liked: Staff & service
They said it was non smoking but there were still times where there was a strong scent of smoke. The A/C must have been broken because it was very hot and the fans didn’t do much to cool the place down.
Stayed 1 night in Aug 2019
Response from Julia B. on 26 Aug 2019
Our sincere apologies that we fell short of meeting your expectations. We will share your comments with our team and ensure that we address these service issues immediately. Unfortunately not all of the rooms offer AC, all of our rooms are individually owned and decorated by the owner's taste. We truly apologize for any inconvenience and look forward to welcoming you back.

8/10 Good

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is AC a thing you have to ask for
The first night of 4 was rough. I had gotten a room with no AC. I called the next day and they moved me right away, thankfully. I didn’t know there was such a thing as no AC, that I would have to ask. Anyway, the next 3 nights were great, excellent room.
Stayed 4 nights in Aug 2019
Response from Julia B. on 26 Aug 2019
Thank you for staying with us and taking the time to share your feedback. Unfortunately not all of the rooms offer AC, the rooms are individually owned and decorated by the owner's taste.We enjoy hearing that we were able to move you to a different room that has AC, we are happy that you enjoyed the rest of your stay.

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Gary Gregg, Director of Park City Opertions, ASRL on 23 Aug 2019
Thank you for a great review score Joseph we appreciate your business and look forward to seeing you again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only recommended for those who can't smell
This condo building itself (room 127 in the basement) was in a great location. Feel like the check in process (at another, remote location, 1 mile away) is not handy for those arriving and getting dropped off via Uber, for example). It is listed in the bottom of the reservation, but what a pain if you're not reading very carefully through and used to standard hotels.com stays. The room. The room is a basement level room that smelled like urine immediately upon walking in. The reclining chair in the living room area had its back falling off (see photo), so that's what you see immediately walking in. Bedroom doorway is no more than 24" wide (not ADA compliant at all) and the space between the end of the bed and dresser at foot of the bed was 18" wide. Urine smell got worse as you entered the bathroom, whose tub was visibly dirty. The hallway mirror also had something smeared on it, so it clearly wasn't cleaned. Carpet was just old and musty and the entire place is just in dire need of a makeover and hasn't been remodeled or upgraded since the bldg. was built. Fortunately, we did not stay in the room long, only were there to sleep, but this is certainly not a good place for an overnight stay or for its cost and am very disappointed that the room made you feel instantly dirty when you walked in. We used the fridge, which was clean and left as soon as we could.
Stayed 1 night in Aug 2019
Response from Julia B. on 2 Sept 2019
We appreciate you taking the time to share your feedback regarding your recent stay.We regret to learn of your disappointment with your room and check in process.We truly apologize for any inconvenience and look forward to welcoming you back.

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Be careful
Beware that during the summer most of these units DO NOT have air conditioning!! It says on this site they do but they don’t. Overall though it’s okay. They did move me to another unit when I entered and it was 90 degree inside. It’s loud and upstairs neighbors sound like they’re practicing for the Maceys Day Parade. But the condition wasn’t bad.
Stayed 3 nights in Aug 2019
Response from Julia B. on 26 Aug 2019
Our sincere apologies that we fell short of meeting your expectations. We will share your comments with our team and ensure that we address these service issues immediately. Unfortunately not all of the rooms offer AC, all of our rooms are individually owned and decorated by the owner's taste. We truly apologize for any inconvenience and look forward to welcoming you back.

6/10 Okay

Karen

Liked: Cleanliness
Ok for a night or two.
Carriage house overall I can say it’s suited my needs as all I needed was a place to sleep for two nights. It was kind of drab and dingy and smelled old, almost remembrance of a dorm in college. Luckily I had some room spray with me that I sprayed throughout the place, which may it tolerable. Although the place was clean the dinginess and the smell makes you question other things such as bedbugs. I did not have an issue with that but it does bring it to mine and for a minute made me consider staying someplace else. Overall I would say it’s an OK place to stay if you don’t have high expectations. My recommendation would be to update the units so that it’s cleanliness is not in question.
Stayed 2 nights in Aug 2019
Response from Julia B. on 2 Sept 2019
We appreciate you taking the time to share your feedback regarding your stay with us. We are pleased that room and property suited your needs and apologize for the bad smell and outdated room. Thank you for sharing your experiences, we will share them with our leaders and ensure that we use them to improve overall service.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a little smaller than expected, but it worked out okay. However it wasn't stocked very well with coffee, shampoo etc. We had to go out and purchase extra of those items.
Stayed 3 nights in Jul 2019
Response from Gary Gregg, Director of Park City Opertions, ASRL on 8 Aug 2019
Thank you for sharing your great experience at the Carriage House with us. We apprecaite your business and look forward to seeing you agan soon.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2019
Response from Julia B. on 29 Jul 2019
Thank you for staying with us and for your feedback . We truly apologize for any inconvenience and look forward to welcoming you back soon.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I do not recommend
To get my key (and for check-in and check-out) I had to drive first to the Silver King Hotel and then back to the Carriage House Condominiums at least a mile each way. The front door knob to my room was loose and almost came off in my hand. The occupant in the room above me had some heavy clogs or boots with heels on and clomped back and forth for about an hour at night. I would not stay here again.
Stayed 1 night in Jun 2019
Response from Julia B. on 29 Jul 2019
We're sorry to hear you were disappointed with your stay.Please rest assured that I have shared your comments with our leadership team in order to avoid challenges such as these in the future.Thank you for you honest feedback.

6/10 Okay

Traci

Liked: Cleanliness
Disliked: Room comfort
Glad I didn't spend more than $60 for this.
Smaller than expected, very outdated, bed was ok, but only 2 pillows which were uncomfortable. Check in was 4pm and wouldn't allow anything earlier. The onsite lockbox to put key was broken so you have to bring back to silver lodge. Luckily only 1 mile away.
Stayed 1 night in Jun 2019
Response from Julia B. on 29 Jul 2019
We were very sorry to read that you had a less than acceptable experience while vacationing at Carriage House.Please rest assured that I have shared your comments with our leadership team in order to avoid challenges such as these in the future.Thank you for you honest feedback.

10/10 Excellent

Tressa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Julia B. on 24 Jun 2019
Thank you for your feedback .We look forward to serving you again in the future.

8/10 Good

Erin, Bountiful

Travelled with family and small children
Liked: Cleanliness, amenities
Overall, the room was good and clean. Really good Internet, tv channels and a DVD player. Comfortable though half the lights in our room were out so it was dark when we were trying to eat dinner. The hallways were dirty and dingy looking and it wasn't more clear that we needed to check in at a different location. Thankfully it was only 5 minutes away but it was an extra hassle.
Stayed 1 night in Jun 2019
Response from Julia B. on 24 Jun 2019
Thank you for choosing to stay with us and taking the time to share your comments. I appreciate you bringing this to our attention as such feedback is a valuable resource for us to improve the guest experience.Very sorry to hear about the challenges with with the light in your room, your feedback has been shared with the hotel team and maintenance departament. Thank you again and we hope we have the opportunity to serve you in the future!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Easy check in, convenient area. Priced affordable. But room was not cleaned, carpets were smelly and had many stains. Comforter had dried food on it, but was flipped over to hide it. Towels looked like they had been used to wipe off grease covered hands. Luckily we had sleeping bags as we where camping the days prior to out stay. I will not be staying there again.
Stayed 1 night in Jun 2019
Response from Gary Gregg, Director of Park City Opertions, ASRL on 20 Jun 2019
Thank you for sharing your experince with us. I am disappointed to see the cleaning challenges that you encounterd. We will make sure to share your comments with our entire staff. Thanks again.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was nice and clean and very affordable. Although going to a different Hotel to register was not great.
Stayed 1 night in Jun 2019
Response from Gary Gregg, Director of Park City Opertions, ASRL on 20 Jun 2019
Thank you for sharing your most recent experince at the Carriage House Park City with us. I am pleased to see that you enjoyed your stay. Sorry for the offsite check in but there is no front desk at the Carriage House. Thanks again for staying with us.

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019
Response from Gary Gregg, Director of Park City Opertions, ASRL on 20 Jun 2019
Thank you for sharing your review socre with us. We wish you could have given us some detail to any challenges that you may have encountered. Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
Nice studio! Windiws were filthy. Bathroom sink had a couple of hairs in it. Tub needs a re-do. Kitchen is worn. Front desk was very, very helpful. Unit just needs a little TLC.
Stayed 4 nights in Jun 2019
Response from Gary Gregg, Director of Park City Opertions, ASRL on 17 Jun 2019
Thank yo for sharing your experince with us. The houskeeping challenge is unexceptable and we will address this immediatley with our staff. Thank you for staying with us.

6/10 Okay

LPW, Plymouth, Utah

Travelled with family
Liked: Cleanliness, staff & service, amenities
the property is older, but clean. Parking was tricky, the lot was always full. Bed was comfortable. Thete Is no air conditioning, luckily we were there when it was cool and could sleep with the windows open. They do provide a fan, but that just blows around hot air. Luckily we We're gone during the day when it was hot.
Stayed 2 nights in Jun 2019
Response from Julia B. on 11 Jun 2019
Thank you for sharing your thoughts with us, and we welcome your input. We apologize for any disappointment you felt regarding yor unit and for the inconvenience with the AC in your room. Thank you for choosing us and we hope to see you again for another stay in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness
Too loud
The condo I was assigned to at check in was located at the end of the hallway next to an exit and a metal staircase going to the second floor. I could hear all that went in/out the door and up/down the staircase. The windows faced the street. This was very noisy and a high traffic area. The room also smelled like old cologne. Ugh
Stayed 2 nights in Mar 2019
Response from Julia B. on 6 May 2019
We're so disappointed to hear about your most recent experience with us. Please know that is not the typical quality of service that we uphold ourselves to.Please accept our sincere apology for the challenges you were faced with, especially regarding the room location and traffic noise.We have shared your feedback with the appropriate leaders to ensure that this was an isolated issue and so we improve upon our operations. Once again, thank you for your valued feedback.

2/10 Terrible

Angie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carriage House
The room we stayed in had leaking at the sliding glass door. Tub is cracked. Tub faucet is broke. No hair dryer. Ants in bed. TV is blury. No freezer. It was not a very good stay to say the least.
Stayed 2 nights in Apr 2019
Response from Julia B. on 6 May 2019
We appreciate you taking the time to share your feedback regarding your stay with us. We sincerely apologize for not meeting your expectations and that the room wasn't up to standard . I have shared your comments with our leadership team in order to avoid challenges such as these in the future.Please accept my most humble apologies and I wish you a wonderful day.