2/10 Terrible
Anne
Travelled with family
22 Apr 2024
Disliked: Cleanliness, property conditions & facilities
We have always loved staying here. Our kids have loved it the most. It’s been our go to for a quick staycation because of the location, pool, and great rooms.
This was the first time when it felt like we were staying at a different place. Our room was not what we were expecting from the initial booking. Very tight. The bathroom fan was not functional. The toilet seat had a brown smear on it. I’m sure it was from cleaning solution mixed with that from screws in the seat but it was very off putting.
For the two day stay, there was a dog next door to us that constantly barked and multiple children above us that pounded on the floor late into the night and early in the morning.
Our key cards kept not functioning. The desk clerk said it was probably because of our phones or AirPods. So we would put them in pockets away from everything and it would still happen. Another guest helped me in (with my arms full of stuff) after going to two doors. They said they had had problems as well.
It was just not what we’ve experienced ever before from this hotel. I was surprised and bummed because we had all wished we’d just stayed home.
Anne
Stayed 2 nights in Apr 2024