Lobby

Reviews of Fortune Park Galaxy - ITC Hotel Group

3 out of 5
Fortune Park Galaxy - ITC Hotel Group
National Highway No. 8, G.I.D.C, Pardi, Gujarat

Reviews

8.2

Very good

Rating 10 - Excellent. 15 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Goretti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view to rooms was very bad...just an open terrace which is inaccessible
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Goretti, We sincerely appreciate your feedback related to your recent stay with us. Your comments offer us an opportunity to reflect on our service standards. We understand that the room view didn't meet your expectations, however, we assure you that our room descriptions provide clear details about room views so that guests can select accommodations that best meet their needs. The open terrace attached to some of our rooms, while inaccessible, is purposely designed to conserve the historic architecture of our property. We highly recommend that you communicate your preferences to our front desk team during your next visit. Also, feel free to explore our wide range of rooms offering different views before booking. Your satisfaction remains our priority and we look forward to providing you with a more pleasant experience on your next stay. Thanks & Regards Ranjeet Nagare General Manager

8/10 Good

HOMI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced.
Stayed 1 night in Jan 2024
Response from General Manager on 13 Feb 2024
Dear HOMI, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in

4/10 Poor

AMAR

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 3 Jan 2024
Dear AMAR, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in

10/10 Excellent

Kumar

Stayed 2 nights in Dec 2023
Response from General Manager on 13 Feb 2024
Dear Kumar, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in

10/10 Excellent

Lalit

Stayed 1 night in Dec 2023
Response from General Manager on 9 Mar 2024
We're delighted to hear that you found our hotel to not only be a beacon of luxury in Vapi but also an affordable option. Your identification of our property as the standout hotel in the area is a great compliment. We continuously strive to maintain high standards of service and quality, ensuring we remain the preferred choice for visitors to the region. Should you have any suggestions on how we might further enhance our guest experience, please don't hesitate to share. We're eager to welcome you back for another stay that meets and exceeds your expectations. Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Mobile :-91 9726073904 ranjeet.nagare@fortunehotels.in

10/10 Excellent

Shashank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The toiletries could have been better. Everything else was pretty good.
Stayed 3 nights in Aug 2023
Response from General Manager on 13 Feb 2024
Dear Shashank, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in

6/10 Okay

Sumeet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing great and no electricity
No electricity for a hour and a half in the morning
Stayed 1 night in May 2023
Response from Sabyasachi Chatterjee on 8 Jul 2023
Dear Mr.SumeetOn behalf of the management of Fortune Park Galaxy , Vapi, I would like to thank you for staying with us.At Fortune Park Galaxy , Vapi we strive to ensure that every guest is provided with the best possible service and attention.It was therefore very disappointing that you experienced a number of problems during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Sabyasachi ChatterjeeGeneral Manager

8/10 Good

Narendra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and very modern
Stayed 1 night in Apr 2023
Response from General Manager on 13 Feb 2024
Dear Narendra, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in

8/10 Good

Mukul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall Comfortable Stay
Overall comfortable stay with good breakfast buffet spread. Restaurant attendant - Rajendra took special care of my daughter needs.
Stayed 1 night in Dec 2022
Response from Sabyasachi Chatterjee on 27 Jan 2023
Dear Mr Mukul,It was a pleasure having you stay with us at Fortune Park Galaxy , Vapi.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sabyasachi ChatterjeeGeneral Manager

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sabyasachi Chatterjee on 27 Jan 2023
Dear Sir,It was a pleasure having you stay with us at Fortune Park Galaxy , Vapi.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sabyasachi Chatterjee General Manag

8/10 Good

Jayshyam

Travelled with partner
Liked: Cleanliness, staff & service
Loved the stay and food was awesome
Response from Sabyasachi Chatterjee on 5 Nov 2022
Dear Mr Jayshyam,It was a pleasure having you stay with us at Fortune Park Galaxy , Vapi.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sabyasachi ChatterjeeGeneral Manager

10/10 Excellent

Bhupesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Clean and Comfortable Rooms
Good clean rooms and very comfortable bed Didn't expect this quality in a city like Vapi Has 2 restaurant attached to this small hotel Over all very satisfied
Stayed 1 night in Jan 2022
Response from Sabyasachi Chatterjee on 16 Feb 2022
Dear Sir, It was a pleasure having you stay with us at Fortune Park Galaxy , Vapi. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Sabyasachi Chatterjee General Manager

10/10 Excellent

sunil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Always an amazing experience to stay at this hotel. Clean and quiet rooms. Good ambience. Excellent breakfast options.
Stayed 2 nights in Nov 2021
Response from Amar Chaudhary on 20 Jan 2022
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements.

8/10 Good

Zeel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2021
Response from Amar Chaudhary on 20 Jan 2022
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements.

2/10 Terrible

Saurabh

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel has strong smell of damp, in almost every level and every room. The hotel will publish the rates of the stay including Breakfast on Expedia but that is a cheating as they don't provide any breakfast. Strange policies where they don't allow your guests to your room. But can only meet in public places. Never had this kind of experience where I cannot let me niece into my room. Don't recommend for stay.
Stayed 2 nights in Oct 2021
Response from Amar Chaudhary on 20 Jan 2022
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements.

8/10 Good

Debanshu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Amar Chaudhary on 18 Apr 2021
Dear guest greetings from fortune fortune park galaxy, vapi! at the outset, i would like to thank you for giving us the opportunity of hosting you during your visit to vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At fortune park galaxy, vapi, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to fortune park galaxy, vapi and would be delighted to assist you with any requirements. Regards,Amar Chaudhary

10/10 Excellent

MANOJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Business Hotel in Vapi
Nice clean hygienic business hotel in the Industrial town of Vapi. Quality Breakfast. Staff is cooperative All shopping around the hotel. Very convenient location
Stayed 1 night in Nov 2020
Response from Amar Chaudhary on 24 Nov 2020
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements. Regards,

10/10 Excellent

Amit Raj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Amar Chaudhary on 24 Nov 2020
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements. Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very bad internet connection. Thanks
Stayed 2 nights in Oct 2019
Response from Fortune Park Galaxy on 21 Oct 2019
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements. Regards, Amar Chaudhary| Front office Manager

10/10 Excellent

PA, Scottsdale, AZ USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent and comfortable place to stay. Was pleasantly surprised to find such a hotel in Vapi. Bit of a long walk to the room and climbing steps after reaching the floor was little inconvenient. Overall great place to stay with great service.
Stayed 3 nights in Jan 2019
Response from Amar Chaudhary on 2 Aug 2019
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements.

10/10 Excellent

Rishabh, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location excellent staff nice breakfast
Stayed 2 nights in Nov 2018
Response from Fortune Park Galaxy on 2 Aug 2019
ear Guest, Greetings from Fortune Park Galaxy! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy and would be delighted to assist you with any requirements.

10/10 Excellent

Prateek, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was Excellent. Ambiance was very nice with good options for food. Staff was welcoming and kind. The overall experience was very nice.
Stayed 2 nights in Nov 2018
Response from Amar Chaudhary on 2 Aug 2019
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements.

2/10 Terrible

Gyanendra, ghaziabad

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a worthy fortune hotel
Apart from location. Everything else is not good about the hotel. I booked this as a nightstop on my drive to goa. I had to wait atleast 15 min before i was checked in. There was only 1 person handling all the request at reception. I had booked a standatd room and nowhere it can match other hotels of fortune. The rooms were small and to top it all they were basic even if you compare it with a non branded hotel where u can get similar rooms for may be 1200 ₹. I asked for an upgrade which wss better but still the size of room was small. Only plus was it had decent beds and furniture in the room. I was told the hotel is under renovation. But again you don't pay a bomb to stay in under renovation hotel.
Response from Fortune Park Galaxy on 2 Aug 2019
Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park Galaxy. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Park Galaxy, it is our constant endeavour to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

8/10 Good

Rakgoo

Stayed 3 nights in Jan 2024
Response from General Manager on 13 Feb 2024
Dear Sir,It was a pleasure having you stay with us at Fortune Park Galaxy , Vapi.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Sabyasachi Chatterjee General Manager

10/10 Excellent

Chi Ho Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
I like the friendly and professional front desk staff. The gym next to the hotel is clean, comfortable with different kinds of equipment. A great hotel for travelers from other countries.
Stayed 5 nights in Oct 2023
Response from General Manager on 13 Feb 2024
Dear Sir, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards Mr.Ranjeet Nagare Fortune Park Galaxy Vapi Handset Number:-91 9726073904 ranjeet.nagare@fortunehotels.in

8/10 Good

Donghyun

Stayed 4 nights in Nov 2019
Response from Amar Chaudhary on 24 Nov 2020
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Amar Chaudhary on 2 Aug 2019
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements.

10/10 Excellent

Jose Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Muy buen servicio. Buen servicio de restaurante. Amabilidad . Las habitaciones son muy confortables
Stayed 3 nights in May 2019
Response from Amar Chaudhary on 2 Aug 2019
Dear Guest Greetings from Fortune Fortune Park Galaxy , Vapi! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Vapi. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Galaxy , Vapi, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Galaxy , Vapi and would be delighted to assist you with any requirements.

10/10 Excellent

Yeongsik

Liked: Staff & service, property conditions & facilities, room comfort
매우 넓은 객실을 저렴한 가격에 이용 가능함. 객실에 모기가 있어 여러번 물림. WiFi는 느린 곳과 빠른 곳이 혼재함.
Stayed 1 night in Nov 2018