Pros:
- The property featured a pleasant ambiance with clean pools and convenient beach access.
- Opting for a suite was a great choice for this stay, especially given the high restaurant prices.
Cons:
- Maintenance issues, such as burnt-out light bulbs and leaky faucets, detracted from the overall experience.
- Customer service was disappointing, with persistent billing discrepancies, including my charges being applied to the wrong room and ongoing issues where charges from other guests were being charged to my room, despite efforts to resolve them (apparently, this was a common trend when talking to others guests, which is why its really important to keep receipts and stay up-to-date on your room statement.
- Limited availability of safes added inconvenience (waited hours, after being told I'd be receiving a safe, only to be told they couldnt do anything. The property manager eventually provided one, however, only due to sheer persistence
- Overpriced and unsatisfactory dining options (best options are to buy or bring groceries and eat off resort).
- Some staff members were rude and provided inaccurate information.
Overall, while the property had its merits, the drawbacks outweighed the positives. While i would go back to Nassau, i would not stay at the Reef in Atlantis again.