Paradise Island Drive, Paradise Island, New Providence
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The stay was great- very convenient to Atlantis and the Marina. Everyone was awesome - the service staff were very professional
Big shout out to Sherie in house keeping - she was great and the manager was great as well- Also Rhonda- she was great too
Thank you for making our time pleasant and relaxing - our little kids loved it
Jag
Stayed 7 nights in Apr 2024
Response from Comfort Suites Management Team on 28 Apr 2024
Warm Comfort Greetings Jag,Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise. Have a 'Suite' Day!Warm Regards,
The food was subpar. The ability to use Atlantis facilities was great.
EDITH
Stayed 5 nights in Apr 2024
Response from Team Comfort Suites on 28 Apr 2024
Warm Comfort Greetings Edith,Thank you for taking the time to complete a review of our hotel based on your present stay at Comfort Suites, Paradise Island. As a guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. I would like to assure you that we take your concerns seriously. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, it is clear that we fell short in your case, as we continually work to improve our services and take corrective actions and prevent similar occurrences.Thank you for bringing your concerns to our attention. Warm Regards,
6/10 Okay
Brittany
Travelled with family
27 Apr 2024
Needs updates!
Brittany
Stayed 3 nights in Apr 2024
Response from Team Comfort Suites on 27 Apr 2024
Warm Comfort Greetings Brittany,We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. Thank you for bringing your concerns to our attention and we wish you a great rest of your day.Warm regards
I enjoyed my time here and the pass to Atlantis was an added bonus. Highly recommend!!
Kash-Shawna
Stayed 2 nights in Feb 2024
Response from Team Comfort Suites on 26 Apr 2024
Warm Comfort Greetings Kash-Shawna,Thank you for taking the time to share such a wonderful review it is truly appreciated! We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise. Have a 'Suite' Day!Yours in hospitality,
Warm Comfort Greetings Shaikh,We appreciate your kind review and look forward to hosting you again in Paradise!Wishing you a "Suite" day ahead!Yours in hospitality,
Warm Comfort Greetings Betzabeth!Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise. Have a 'Suite' Day!Yours in hospitality,
I would have given the staff 5* if it weren’t for the front desk staff. Attitude, seems annoyed with questions. Couldn’t be less helpful.
Gail
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team on 24 Apr 2024
Warm Comfort Greetings Gail,We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. Thank you for bringing your concerns to our attention and we wish you a great rest of your day.Warm Regards,
8/10 Good
Wayde
Travelled with family
24 Apr 2024
Liked: Cleanliness, staff & service
Property is dated but cleans and comfortable.
Wayde
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team on 24 Apr 2024
Warm Comfort Greetings Wayde! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Have a 'Suite' Day!
8/10 Good
Wayde
Travelled with partner
24 Apr 2024
Liked: Cleanliness, staff & service
Property and amenities are a bit dated but still clean and comfortable. Staff are extremely friendly and accommodating. Having access to the Atlantis water park is a bonus we enjoyed.
Wayde
Stayed 2 nights in Apr 2024
Response from Comfort Suites Management Team on 24 Apr 2024
Warm Comfort Greetings Wayde! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Have a 'Suite' Day!
8/10 Good
Brian and Susan, Woodbridge
Travelled with partner
24 Apr 2024
Liked: Cleanliness, staff & service, amenities
Crusoe’s Signature Salad with chicken was tasty and the chicken was moist and perfectly seasoned. The desk staff and housekeeping were delightful.
Brian and Susan
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team on 24 Apr 2024
Warm Comfort Greetings Brian and Susan! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Have a 'Suite' Day!
10/10 Excellent
Daveanand
24 Apr 2024
Liked: Cleanliness
Great customer service.
Daveanand
Stayed 2 nights in Apr 2024
Response from Team Comfort Suites on 26 Apr 2024
Warm Comfort Greetings Dave Anand,Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise. Have a 'Suite' Day!Yours in hospitality,
6/10 Okay
Francisco Javier
Travelled with family
23 Apr 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Great location! Older property in need of upgrades in the rooms. Bathroom rooms cleanliness was bad. Comfortable beds
Francisco Javier
Stayed 3 nights in Apr 2024
Response from Comfort Suites Management Team on 24 Apr 2024
Warm Comfort Greetings Francisco Javier,We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. Thank you for bringing your concerns to our attention and we wish you a great rest of your day.Warm Regards,
10/10 Excellent
Lance M
Travelled with partner
22 Apr 2024
Liked: Cleanliness, staff & service, amenities
Admission to Atlantis! Walk to shops and restaurants. Breakfast every morning was great!
Lance M
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team on 23 Apr 2024
Good Day Lance,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,
6/10 Okay
Jay W, Daniel Island
Travelled with family
22 Apr 2024
Disliked: Property conditions & facilities
The hotel needs to be remodeled.
Jay W
Stayed 2 nights in Apr 2024
Response from Comfort Suites Management Team on 23 Apr 2024
Warm Comfort Greetings Jay,We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. Thank you for bringing your concerns to our attention and we wish you a great rest of your day.Warm Regards,
Warm Comfort Greetings Gordon F,Thank you for sharing your wonderful experience with us and we look forward to hosting you again in Paradise.Yours in hospitality
8/10 Good
john
22 Apr 2024
Liked: Cleanliness, amenities
All was good except vending machines didn’t
john
Stayed 3 nights in Apr 2024
Response from Comfort Suites Management Team on 23 Apr 2024
Good day John,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,
Response from Comfort Suites Management Team on 27 Apr 2024
Good Day Bianca-Kristina,Thank you for taking the time to complete a review of our hotel based on your present stay at Comfort Suites, Paradise Island. As a guest, your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. I would like to assure you that we take your concerns seriously. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, it is clear that we fell short in your case, as we continually work to improve our services and take corrective actions and prevent similar occurrences.Thank you for bringing your concerns to our attention. Warm Regards,
The property need more access for people in wheelchair and strollers, they need to be closer access to the dinning room.
Seslyn
Stayed 2 nights in Apr 2024
Response from Team Comfort Suites on 22 Apr 2024
Warm Comfort Greetings Seslyn,We value and appreciate your feedback - this feedback is important to help us become even better.Thank you for staying with us and we look forward to hosting you on your next visit to Paradise.Yours in hospitality,
Lovely property!!!!
Breakfast was great daily.
Would definitely stay here again!
Yolanda
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good Day Yolanda,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,
Brianna was great! That is an amazing crew you have. Thank you! I will definitely come back.
Angeline
Stayed 2 nights in Apr 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good Morning Angeline,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,
We loved having breakfast and going over to Atlantis for the day to come back and relax by the pool. Staff was amazing!
Robert
Stayed 5 nights in Apr 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good evening Robert,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Wrm Regards,
Staff very friendly and helpful. Grounds are beautiful and restaurant and breakfast very good. Enjoyed our stay!
Kelly
Stayed 5 nights in Feb 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good evening Kelly,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,
6/10 Okay
Joanne B, Clifton
19 Apr 2024
Liked: Cleanliness, amenities
There was construction going on across the street from the hotel. Super noisy at the pool not relaxing at all. They had speakers by the pool they could’ve played music or something to drown out the construction. They were power washing the pool area as well, so that was noisy and inconvenient you couldn’t walk around. Came to my room to make the bed or change the towels. I left some thing in the hospitality room and conveniently it was never located.
Joanne B
Stayed 2 nights in Apr 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good day Joanne,We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future.Again, thank you for bringing your concerns to our attention.
8/10 Good
David
Travelled with family
18 Apr 2024
Liked: Cleanliness, staff & service
Staff were extremely attentive and helpful, hotel and restaurant. Close walk to Atlantis and well worth the savings from staying at Atlantis
David
Stayed 5 nights in Apr 2024
Response from Team Comfort Suites on 18 Apr 2024
Good evening David,Warm Comfort Greetings Keisha,Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Yours in hospitality,
We had a lovely relaxing stay we were able to use the amenities at Atlantis and the beaches were incredible and our stay was affordable!
Faye J
Stayed 3 nights in Feb 2024
Response from Team Comfort Suites on 18 Apr 2024
Good evening Faye J,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Yours in hospitality,
10/10 Excellent
Aimee
18 Apr 2024
Liked: Cleanliness, staff & service
Aimee
Stayed 7 nights in Apr 2024
Response from Comfort Suites Management Team on 21 Apr 2024
Good Morning Aimee,Warm Comfort Greetings! Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Warm Regards,
Warm Comfort Greetings Keisha,Thank you for taking the time to share such positive feedback! We have shared your comments with our Team, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay in Paradise.Yours in hospitality,
6/10 Okay
Charisse Mirasol
Travelled with family, Travelled with family and small children
Found Cockroach in room, broken doors, it gave me itchy marks from my legs, it was not comfortable sleeping, breakfast was average, stinks in hallway, elevator was broken we had to get stuck for couple minutes coz elevator was shaking, rude front desk. Not happy at all.
Charisse Mirasol
Stayed 4 nights in Apr 2024
Response from Team Comfort Suites on 17 Apr 2024
Good day Charisse Marisol,We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future.Again, thank you for bringing your concerns to our attention.
Amazing hotel not to far from Atlantis and we also received day passes as well since the pool was getting redo. The staff was also very nice
Tatyana
Stayed 3 nights in Jan 2024
Response from Comfort Suites Management on 17 Apr 2024
Warm Comfort Greetings Tatyana,Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay.Warm Regards,
6/10 Okay
Angeline, Calgary
Travelled with family and small children
15 Apr 2024
Liked: Amenities
This was a great option if you want to go to the Atlantis water park. It was really good value in comparison to other hotel options on Paradise Island. As a family of 5 with 3 little kiddos, we had to book 2 rooms, which was more than we needed, so it was a little pricey. But as a family of 5 no where would allow for only one room booking. The rooms themselves were a bit dated and a bit tired. They provided a complimentary breakfast which was pretty good. It provided both hot and cold food options. The kids LOVED Atlantis. It would have been helpful at check in if they had let us know that the tap water is NOT drinkable at the hotel. They do however provide you with two small bottles of waters per room per day. Bottled water was otherwise quite expensive to purchase at the hotel. If you plan to go to the Atlantis waterpark on the day you check out you have to get your bracelet before check out time - again would have been helpful if this was conveyed at the time of check in. We brought refillable water bottles and refilled them at breakfast. Atlantis also has water stations.
Angeline
Stayed 3 nights in Apr 2024
Response from Comfort Suites Management Team on 16 Apr 2024
We are writing to address the feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As a valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations.Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, and it is clear that we fell short in your case. We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future.Again, thank you for bringing your concerns to our attention. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, in the near future for a more enjoyable and memorable stay.
Good day Jonathan,Thank you for taking the time to share such positive feedback! We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in ParadiseYours in hospitality,
Good day Linda,Thank you for taking the time to share such positive feedback! We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in Paradise.Yours in hospitality,
Good day Marycolette,Thank you for taking the time to share such positive feedback! We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in Paradise.Yours in hospitality,
Everyone was friendly. The hotel was clean and quiet. Close to most attractions
penny
Stayed 6 nights in Apr 2024
Response from Mary Hanna on 13 Apr 2024
Dear Penny,Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town. Warm Regards
8/10 Good
Stephen Woojin, ELKRIDGE
12 Apr 2024
Liked: Cleanliness, staff & service
The location is the best because there are beaches, shopping, and restaurants nearby.
Stephen Woojin
Stayed 2 nights in Mar 2024
Response from Mary Hanna on 13 Apr 2024
Dear Stephen,We are delighted that the close proximity to the beaches and restaurants met your expectations. We look forward to seeing you in the future.Warm Regards,
6/10 Okay
Michael
12 Apr 2024
You get add in fee of about $40 per day for maid service, yet I got no maid service either day of my stay.
Michael
Stayed 2 nights in Apr 2024
Response from Comfort Suites Management Team on 12 Apr 2024
Good day Michael,Warm Comfort Greetings,Warm Comfort Greetings Thank you for your feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As our valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future.Again. We value your continued support and look forward to the opportunity to welcome you back to Comfort Suites, Paradise Island, in the near future.
Property was good and staff was friendly; best things is the proximity to Atlantic and beach.
I wish restaurant menu had more choices or breakfast more variety, but overall I’ll come back there.
Julian
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team. on 10 Apr 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay at Comfort Suites, Paradise Island. We truly appreciate your honest feedback and are delighted to hear we met your expectation.We want to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We appreciate the opportunity to learn more about your specific issues, as listed so that we can take corrective actions and prevent similar occurrences in the future.We look forward to welcoming you back to our Comfort Suites, Paradise Island in the near future,
8/10 Good
dennis
9 Apr 2024
Love the hospitality
dennis
Stayed 4 nights in Apr 2024
Response from Comfort Suites Management Team. on 10 Apr 2024
Thank you for taking the time to complete a review of our hotel based on your recent stay at Comfort Suites, Paradise Island. We appreciate your feedback and are delighted to hear we met your expectation. We look forward to welcoming you back to our Comfort Suites, Paradise Island in the near future.
Great staff. Comfy beds & clean room. Water pressure was extremely poor. Showering was a challenge.
Heather
Stayed 5 nights in Apr 2024
Response from Comfort Suites Management Team on 13 Apr 2024
Good day Heather,Warm Comfort Greetings Thank you for your feedback we received regarding your recent stay at Comfort Suites, Paradise Island. As our valued guest your satisfaction is of utmost importance to us, and it is disheartening to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconveniences or shortcomings you encountered during your stay. We strive to provide all our guests with exceptional service and a memorable experience, We would like to assure you that we take your concerns seriously, and we are committed to addressing them promptly. We would appreciate the opportunity to learn more about your specific issues as listed so that we can take corrective actions and prevent similar occurrences in the future Again. We value your continued support and look forward to the opportunity to welcome you back in the near future.
8/10 Good
Susan
Travelled with family
8 Apr 2024
Liked: Cleanliness, staff & service, amenities
Staff very accommodating I found friendlier then staff at atlantis
Susan
Stayed 4 nights in Mar 2024
Response from Mary Hanna on 9 Apr 2024
Dear Susan,Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued Expedia members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards
Greeting from the Sunny Bahamas,Thank you for choosing Comfort Suites Paradise Island for your recent stay and for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back again soon for another enjoyable experience, at your hotel of “Choice”.Warm Regards,
4/10 Poor
Teresa
8 Apr 2024
The bed was not very comfortable and the staff did what they could to accommodate us but it was what it was. The air conditioner was old and loud and the room smelled musty. If we could have opened the sliders to get some fresh air it might have been better. We stayed for 3 nights then asked Expedia to tried to get a refund so we could move somewhere else for the last 2 nights but the manager did not approve the refund so we ended up rebooking the flight and going home 2 days early.
Teresa
Stayed 4 nights in Apr 2024
Response from Mary Hanna on 9 Apr 2024
Dear Teresa,Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the Air conditioning unit on your recent visit. I have shared your feedback with our engineering department to better handle these types of situations differently in the future. Feedback from our Expedia members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,
8/10 Good
Cyril
Travelled with family
8 Apr 2024
Liked: Cleanliness, staff & service, amenities
The property is beautiful and clean. The room I stayed at however needed to be upgraded. I didn't like that there was no microwave in the room and the fridge is old. Access to Atlantis is a big plus as well at the the vouchers for Comfort Suites.
Cyril
Stayed 3 nights in Apr 2024
Response from Mary Hanna on 9 Apr 2024
Dear Cyril,We really appreciate you taking the time out to share experience with us. Thank you for giving us valuable feedback and considered our hotel with good options to have a great experience, especially with our clean environment and all the play of the Atlantis Water Park and our team’s friendliness and attentiveness.Our hotel prides itself with great service our team delivers and to hear that you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service and commitment.Warm Regards,
8/10 Good
LaKrista
7 Apr 2024
Liked: Cleanliness, staff & service
I enjoyed my short stay. I did not have the opportunity to take advantage of the Aquaventure but I did get to do some shopping at The Atlantis!
LaKrista
Stayed 2 nights in Apr 2024
Response from Mary Hanna on 8 Apr 2024
Dear Lakrista,Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guest.Warm Regards,
Loved everything, close to Atlantis , property is beautiful. Nice staff , easy to get transportation. My family enjoyed the free breakfast, beautiful pool and housekeeping was amazing . No issues at all . Very close to shopping and dining. Cannot wait to go back !
Danielle Molina
Stayed 5 nights in Apr 2024
Response from Mary Hanna on 8 Apr 2024
Greeting From The Sunny Bahamas,Thank you for taking the time to share your stay with us we are delighted to hear such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.We take great pride in Comfort Suites Paradise Island and the services we provide for our valued Expedia Guest.We look forward to hosting you in the near future.Warm Regards,
8/10 Good
Robert, Carmel
Travelled with partner
7 Apr 2024
excellent access to Atlantis
Robert
Stayed 2 nights in Apr 2024
Response from Mary Hanna on 8 Apr 2024
Dear Robert,Thank you for Staying with us at Comfort Suites Paradise Island. We are glad that you've taken advantage of the Atlantis access.We look forward to hosting you again.Warm Regards,
Dear Ruben,Thank you for such a Positive Review.Warm Regards,
8/10 Good
John
Travelled with family
6 Apr 2024
Liked: Cleanliness, staff & service, amenities
Staff was very nice. Vending machines didn’t work, but we were able to buy from front desk. Really easy and nice access to the Atlantis. Overall a wonderful trip and stay.
John
Stayed 5 nights in Apr 2024
Response from Mary Hanna on 8 Apr 2024
Dear John,Thank you for taking the time to fill out the online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guests. We are so glad you enjoyed your stay.Your comment regarding the Vending machines is acknowledged and we will ensure that this does not affect any incoming guest thank you for bringing it to our attention. We look forward to providing you with wonderful accommodations and experiences each time you are in The Bahamas. Warm Regards,
Staff were very friendly and great! They let us store our bags before checkin so that our kids could go to the pool. The bartenders were friendly as were the breakfast attendants! Our rooms were clean and linens refreshed after coming back each afternoon from Atlantis. Overall it was a great value and location!
Allison
Stayed 4 nights in Mar 2024
Response from Mary Hanna on 8 Apr 2024
Wowww! What can i say thank you for your positive feedback. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Paradise Island and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to seeing you.Warmest Regards,