4/10 Poor
Sharna
Travelled with group
21 Apr 2024
Disliked: Cleanliness, property conditions & facilities
The Sea View Suite isn’t worth the extra money you pay for the view and living space as the bathroom you get is unsatisfactory. There was 1 small light above the sink which barely lit up the bathroom so it felt like you were washing in a prison cell. There was a shower head you had to hold to wash yourself as the one attached to the wall didn't work but leaked when turned on. There was mould and stains and the bathtub was broken as it wasn't supported underneath and we could feel the tub bending under our feet.
We found stains on the towels and bedsheet. There were multiple lights in the room that weren't working. We weren't given a duvet as housekeeping forgot.
We went to complain to reception but the girls were uninterested and didn't provide any useful solutions. The next day we complained again and they moved us to another room on the 2nd floor. The view was better but the bathroom was the same and still dimly lit so we put a lamp in there ourselves.
The security of the hotel rooms are poor. You are given a physical door key with a metal keyring attached which says the hotel name and room number. If you lose the key anyone who finds it will know exactly where to go and what room to open.
The rest of our stay was pleasant. The hotel is in a good location. The bar/entertainment staff were really friendly. The evening entertainment was interesting (fire shows, singers and bingo nights).
Overall, I would recommend to book any room except the Sea View Suite.
Sharna
Stayed 5 nights in Apr 2024