Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hampton Inn Panama City Beach

2.5 out of 5
Hampton Inn Panama City Beach
2909 Thomas Drive, Panama City Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 349 out of 712 reviews" "
Rating 8 - Good. 224 out of 712 reviews" "
Rating 6 - Okay. 72 out of 712 reviews" "
Rating 4 - Poor. 33 out of 712 reviews" "
Rating 2 - Terrible. 34 out of 712 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like the "surprise" $10-a-day parking fee.
Stayed 4 nights in May 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

George

Travelled with family
I quit staying at the Holiday Express because they don’t have maid service and they always raised the rates at the end of the stay. Now the Hampton Inns are following that example. We stayed at the Hampton in Panama city beachfor two nights and days. There was no maid service and when asked about it or if they would clean my room I was told it wasn’t available. Then she handed me some towels and said she couldn’t do anymore. This hotel is close to the beach and has a pool besides and with children and normal activities there was trash that filled the small recepticles in the room. The maids didn’t even check to empty those or if there was sufficient toilet paper. By the time we left there was trash spilling everywhere and no toilet paper at all. We were on the third floor with no place to dump the trash. When we arrived even the floor of the bathroom was dirty and it appeated as the staff had mopped it quickly with soap but didn’t clean it properly as ones bare feet stuck to the floor as you walked there and left feet feeling dirty afterwards. Overall I think the IHG has really lost the meaning of “Customer Service”!
Stayed 2 nights in May 2024

10/10 Excellent

Disha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Rukiyah

Stayed 2 nights in Apr 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Leonard M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to where i needed to go.
Stayed 1 night in Apr 2024

6/10 Okay

Tammy

Travelled with family
Liked: Amenities
Disliked: Staff & service
The people we were vacationing with had late check in. Their room smelled like pot. Shower by pool did not work. Only 2 out of 4 hole Toaster worked at breakfast When cleaning ladies said that they had the rooms on floors 1 & 3 done so went inside and let the manager know that we were told the rooms were clean, she said they lied. That happened at 2.45 pm and the room wasn't ready till 3.30 pm. Pool area was very loud at 1 pm. Our room was great though, but the guests that we came with was not
Stayed 1 night in Apr 2024

10/10 Excellent

Harrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did an outstanding job providing amazing sustainer service!
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 15 Apr 2024
Harrison, thank you for taking the time to tell us about your experience. It is great to see that your stay went well and that our staff provided superior customer service. We hope to see you again soon.

6/10 Okay

Achevia

Travelled with family and small children
Disliked: Amenities
Need to remove spa from the amenities because that’s one of the main reason I booked. And I was very upset after not seeing a spa!!!!
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 8 Apr 2024
Achevia, thank you for taking the time to tell us about your experience. As I researched Expedia's website where you booked your reservations and the Hilton website, there are no mentions of a SPA. I do apologize that you did not receive the amenities that you were hoping for. We hope that other than the SPA issue you enjoyed your stay.

10/10 Excellent

Anysia

Stayed 1 night in Apr 2024

6/10 Okay

Rhonda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This Hampton Inn was definitely not the u Quality of Inns I am used to. The checkin was not smooth as the computer system was not working correctly,the trash outside was overflowing onto the ground, the carpeted hallways were littered with trash as if they hadn’t been vacuumed in days, the beds were not comfortable at all (a one-topper mattress), and the carpet in the rooms seemed dirty. Upon leaving, the breakfast was not available as advertised and there was very little to choose from in item availability. Would not recommended staying here.
Stayed 1 night in Mar 2024
Response from Tonya on 6 Apr 2024
Thank you for choosing Hampton Inn for your stay. Thank you for letting us know, I will look further into this matter. We do hope you will give us another chance when in the area.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Tonya on 6 Apr 2024
Thank you for choosing Hampton Inn for your stay. We are glad you enjoyed your stay and that you will visit us again when in the area.

8/10 Good

Myra E

Response from Tonya on 15 Apr 2024
Thank you for choosing Hampton Inn for your stay. We are glad you enjoyed your stay and that you will visit us again when in the area.

2/10 Terrible

Laura

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was awakened at midnight, to teenagers screaming, and running up and down the halls, I called the front desk, she said she was the only one there, and had spoken with the groups chaperones, nothing done, this went on til 2 am when I was finally over it, so went outside to my truck to find 3 guys from this group, going through the back of my truck and equipment, at that point I called the police, then went in packed up my luggage and left, after I chatted with police. This hotel was unsafe and had no control over who was staying there, much less the chaos going on the entire night..... nothing was done
Stayed 3 nights in Feb 2024
Response from Guest Services Manager on 12 Mar 2024
Laura, thank you for taking the time to tell us about your experience. I do apologize that you did not have a great experience during your stay. Please contact the hotel directly to further discuss this situation.

10/10 Excellent

Bereth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very clean.The staff was very friendly. Love the area.
Stayed 2 nights in Feb 2024
Response from Guest Services Manager on 12 Mar 2024
Bereth, thank you for taking the time to tell us about your experience with us. It is good to see that you enjoyed your stay and that everything went was to your expectations. We look forward to seeing you again soon.

10/10 Excellent

James

Stayed 2 nights in Feb 2024
Response from Tonya on 6 Apr 2024
Thank you for choosing Hampton Inn for your stay. We are glad you enjoyed your stay and that you will visit us again when in the area.

8/10 Good

Ryan

Stayed 1 night in Feb 2024
Response from Tonya on 6 Apr 2024
Thank you for choosing Hampton Inn for your stay. We are glad you enjoyed your stay and that you will visit us again when in the area.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Everything was perfect! The checking was smooth, the room was spectacular, clean.... very nice!
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 12 Mar 2024
Catherine, thank you for taking the time to tell us about your experience. We are glad to see that you enjoyed your stay with us and that everything was according to your expectations. We look forward to seeing you again soon.

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area, convenient to many restaurants. Property is well maintained,
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 12 Mar 2024
Judy, thank you for taking the time to tell us about your experience. We are glad to see that you enjoyed your stay with us. We look forward to you staying with us again.

10/10 Excellent

Brittany

Stayed 1 night in Feb 2024
Response from Tonya on 6 Apr 2024
Thank you for choosing Hampton Inn for your stay. We are glad you enjoyed your stay and that you will visit us again when in the area.

8/10 Good

Barry

Liked: Cleanliness, property conditions & facilities
The room was clean and remodeled, but not completely serviced. The soap and shampoo dispensers were empty; there were no disposable cups for the bathroom (only two paper cups for coffee. The free wifi sign-in had a software bug that defaulted to reregistering and paying for internet - a trip to the front desk was met with a recommendation to keep trying, and only after going thru the motions were believed and given an override code to make our internet free as promised. These are small things, but other hotels get them right.
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 12 Mar 2024
Thank you for taking the time to tell us about your experience during your stay. I would like to apologize for the issues you encountered during your stay. The information you provided will be used for training and development. We do hope that you will consider staying again with us for your lodging needs.

2/10 Terrible

roy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest people with no respect fo Customers.
I checked in to a room that the smoke detector was beeping and the phone did not work. I walked to front desk requested repair, 20 minutes late he front desk clerk came to door and said could not be fixed. Offered a new room, She then left and came back later and identified a new room, it was in the middle of a playoff game, I checked out room tv did not have game and the phone did not work. Again no phone to tell clerk interrupting the game, finally got a third room and had to move my self, more interrupting game, finally after two hours could unpack in third room, missed most of playoff game. Nest day I returned expecting the room to be cleaned, I requested make bed, replace soiled towels, empty trash, I as promised this would be done when I checked in, I confirmed the promised a second time before I ever entered my room at check in! I called down the clerk said they only clean rooms on third day, I miss understood. I made a big mistake making a reservation at Hampton Inn Panama City. There is more but your staff attitude will not do anything but blame me so I have wasted more of my valuable time.
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 12 Mar 2024
Roy, thank you for taking the time to tell us about your experience during your stay. I do apologize for the inconvenience that you encountered. Please rest assured that these issues are noted and will be addressed with the appropriate department. We hope that you will choose to stay with us again in the future.

10/10 Excellent

PATRICK

Stayed 1 night in Jan 2024
Response from Tonya on 6 Apr 2024
Thank you for choosing Hampton Inn for your stay. We are glad you enjoyed your stay and that you will visit us again when in the area.

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 12 Mar 2024
Chad, thank you for taking the time to tell us about your experience during your stay. We are glad to see that you enjoyed your stay, and everything was to your liking. We look forward to seeing you again soon.

10/10 Excellent

howard

Stayed 3 nights in Jan 2024
Response from Guest Services Manager on 12 Mar 2024
Howard, thank you for taking the time to tell us about your experience during your stay. It is glad to see that everything went well and according to your liking. We hope that you will consider us again for your lodging needs.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Services Manager on 12 Mar 2024
Thank you for taking the time to tell us about your experience. We are glad to see that you enjoyed your stay with us, and we look forward to seeing you again.

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Tonya on 15 Apr 2024
Thank you for choosing Hampton Inn for your stay. We are glad you enjoyed your stay and that you will visit us again when in the area.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tonya on 15 Apr 2024
Thank you for choosing Hampton Inn for your stay. We are glad you enjoyed your stay and that you will visit us again when in the area.

4/10 Poor

George

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not same property as seen in picture on website.
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it was pet friendly and the staff was amazing!
Stayed 3 nights in Dec 2023
Response from Tonya on 15 Apr 2024
Thank you for choosing Hampton Inn for your stay. We are glad you enjoyed your stay and that you will visit us again when in the area.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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The staff was very friendly and helpful. They had a great breakfast bar, and was well stocked.
Stayed 1 night in Dec 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

10/10 Excellent

Tijon

Stayed 2 nights in Dec 2023
Response from Tonya on 15 Apr 2024
Thank you for choosing Hampton Inn for your stay. We are glad you enjoyed your stay and that you will visit us again when in the area.

8/10 Good

Edna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

6/10 Okay

Earleen

Liked: Cleanliness
Extra charge for services not used
Stayed 2 nights in Dec 2023
Response from Tonya on 7 Dec 2023
Thank you for choosing Hampton Inn for your stay. If you could give us a call and we can see what charges you are speaking about and get this resolved.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Customer Service was awesome...from the check in and check out and the lady who was stocking the breakfast was also pleasant
Stayed 2 nights in Nov 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and helpful staff. Close to restaurants and the water.
Stayed 2 nights in Nov 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

8/10 Good

Sharron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more cleaning in bathroom
Stayed 2 nights in Nov 2023

6/10 Okay

Michelle

Travelled with partner
The front staff was welcoming, but the room was not serviced my second day and the facility could use some updating
Stayed 2 nights in Nov 2023
Response from GSA on 15 Nov 2023
Thank you for choosing Hampton Inn for your stay. Per Hilton, services are done every other day so on your 3rd day is when it would have been serviced unless requested at the front desk. Sorry for any inconvenience this may have caused and hope you will visit us again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

10/10 Excellent

Tomeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Tonya GSM on 29 Dec 2023
Thank you for choosing Hampton Inn for your stay. We are excited you enjoyed your stay with us and hope to see you again real soon.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tonya on 11 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Wendy

Liked: Staff & service, property conditions & facilities
I felt the room could be cleaner. Carpet looked dirty and tile floors were slippery. There was mold on the shower head. Breakfast was great! Staff was very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

MARLISHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk attendant was super nice and friendly
Stayed 1 night in Oct 2023
Response from Tonya GSM on 15 Oct 2023
Thank you for taking the time to complete the survey. I'm glad you had a nice stay and that we were able to accommodate you while you were here with us. Making you happy is what makes us happy and getting all 10's on a survey is what we strive for.We hope you have a nice rest of your week and look forward to your next visit .

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tonya GSM on 15 Oct 2023
Thank you for taking the time to complete the survey. I'm glad you had a nice stay and that we were able to accommodate you while you were here with us. Making you happy is what makes us happy and getting all 10's on a survey is what we strive for.We hope you have a nice rest of your week and look forward to your next visit .

6/10 Okay

Jamela

Travelled with partner
Hotel was clean & staff was friendly. Room did not have an ironing board & shower water wasn’t hot. Breakfast was okay. I was charged twice for my room though, so my real problem is with Expedia.
Stayed 1 night in Oct 2023

10/10 Excellent

Jessy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for! Super friendly and 6-10 breakfast!
Stayed 1 night in Oct 2023
Response from Tonya ,Guest Service Manager on 4 Oct 2023
Thank you for choosing Hampton Inn for your stay, we are glad you enjoyed your stay and that you will visit us again when in the area.