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Reviews of Renaissance Palm Springs Hotel

4 out of 5
Renaissance Palm Springs Hotel
888 East Tahquitz Canyon Way, Palm Springs, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 591 out of 1084 reviews" "
Rating 8 - Good. 232 out of 1084 reviews" "
Rating 6 - Okay. 131 out of 1084 reviews" "
Rating 4 - Poor. 68 out of 1084 reviews" "
Rating 2 - Terrible. 62 out of 1084 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lorna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would definitely return to this property
Stayed 1 night in May 2024

4/10 Poor

Mandi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pool staff at entrance of the pool was incredibly rude. I could see many pool floaties from the window on the 3rd floor looking down to the pool so I brought mine down too. I was told I couldn’t have it. I said to look behind them at the 20 currently being used & he proceeded to tell me I couldn’t have mine. I ignored him & walked in anyway bc obviously people were allowed to use them. My kids & I have severe life threatening allergies so we bring our own food wherever we go. Many guests were eating their own food as well inside the pool area. The first day was fine. The second day I was harassed by the same staff who told only me that I couldn’t have my pool floatie. He told me outside food wasn’t allowed. I told him I have allergies and he said that was the policy. I went past him & sat down in a lounge chair to eat. Security came and told me I had to eat outside the gated area. This was so embarrassing to be singled out when literally right next to me a family was eating Jersey Mike’s. After that they started going through all guests bags prior to entering the pool area. Very discriminatory to people with disabilities & allergies. The pool lounge chairs are about 30 years old & so worn out that they sagged and had rips. They didn’t have very many and all were taken by 10am. I guess they want to force guests to spend even more money on the cabanas. For $358 a night I was harassed and discriminated against. I overheard a guest say they got food poisoning from the hotelfood
Stayed 2 nights in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this facility is extra nice
Stayed 1 night in May 2024

6/10 Okay

Anette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, organized, mellow (which should be table stakes) so no complaints. Front desk tried to get me on a specific floor, which was much appreciated. Only bummer is that I had expected an option to upgrade or get late check out due to my Marriott and also Expedia status.
Stayed 1 night in May 2024

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Jackie on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

charmane, maple valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Jackie on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect weekend getaway
Stayed 1 night in May 2024
Response from Jackie on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Service is excellent and staff are all polite. However, the a/c tends to be loud that it wakes you up when it kicks-in at night.
Stayed 1 night in May 2024
Response from Jackie on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kathy

Disliked: Property conditions & facilities
Stayed 6 nights in May 2024
Response from Jackie on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and near restaurants, bars and shopping strip.
Stayed 1 night in May 2024
Response from Jackie on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Edward

Liked: Cleanliness, staff & service
I stayed at the Renaissance because I thought they had a Steam room. It said they do in the Amenities. they did not have one. Also, I thought $35 a night for Self Park was ridiculous. I don’t like it when a place nickel and dimes you to death every time you turn around. I felt like that’s what they did during my stay. Everyone was very nice but all the add-ons that I found out about when I checked out left me with a negative vibe.
Stayed 3 nights in May 2024
Response from Jackie on 19 May 2024
Dear Edward,Thank you for staying with us. We appreciate your business.

10/10 Excellent

Renso M, Rio Rancho

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in May 2024
Response from Jackie on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !
Stayed 2 nights in May 2024
Response from Jackie on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Raya

Travelled with family
The lobby looks nice and modern, unfortunately the rooms are dated, especially the carpet. Uncomfortable bed.
Stayed 1 night in May 2024
Response from Jackie on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Phyllis, Huntington Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually love this property and most likely will come back however I was disappointed in the beds. My mattress was so old that when you Get in the bed you automatically roll to the center. I felt like I was literally sleeping in a bowl Which is disappointing because Marriotts have a reputation for having very Nice beds and bedding.
Stayed 3 nights in May 2024
Response from Jackie on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and common areas. My only recommendation would be update the rooms.
Stayed 5 nights in May 2024
Response from Jackie on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
I was in room 1328 and barely slept !! The Air conditioner cover kept falling off and it sounded like a diesel!! The actual thermostat was coming off the wall as well and last but not least the water in shower in the morning wouldn’t evacuate the tub. Very disappointed
Stayed 1 night in May 2024
Response from Jackie on 10 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Rod

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We paid extra for breakfast included and a pool view and got neither. Bathroom floor was dirty and ran out of facial tissue. No place for folding clothes. Dirty towels not removed. Coffee service not replenished. Breakfast buffet was poor quality. Liquid body wash detached from wall and fell in tub. Pool lounge chairs uncomfortable. Carpets and furniture in lobby and by pool were dirty. Staff was pleasant and non alcoholic drinks were free.
Stayed 3 nights in May 2024
Response from Jackie on 10 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Wafa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jackie on 7 May 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Michael

Stayed 2 nights in May 2024
Response from Jackie on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Winnie

Stayed 1 night in May 2024
Response from Jackie on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bohdana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in May 2024
Response from Jackie on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Orlando

Stayed 2 nights in Apr 2024
Response from Jackie on 26 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

melissa, huntington park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Apr 2024
Response from Jackie on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Xavier

Liked: Cleanliness, staff & service, amenities
The rooms a/c did not work so it was very warm and uncomfortable
Stayed 1 night in Apr 2024
Response from Jackie on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Zhilbert, glendale

Stayed 2 nights in Mar 2024
Response from Jackie on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Jackie on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Meira, White Plains

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location. Great pool. However, not enough outlets in the room. My husband and I had to carefully plan when to charge our devices. No dresser with drawers and the hanging bar in the closet was so low, it wasn’t usable for long dresses. There was not a single garbage can on the property (except for the pool area), so if we had anything to throw out, we had to carry it all the way back to the room. Dinner is served by the bar. The menu was very limited, the food came cold, and we had to ask for cutlery, napkins, pen to sign the check …, in short, when you stay in a beautiful hotel like this, it is the small details that matter,
Stayed 3 nights in Apr 2024
Response from Jackie on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here! Staff was amazing, room was clean and comfortable, and the ambiance of the pool is great. Would definitely recommend, and can’t wait to come back!
Stayed 2 nights in Apr 2024
Response from Jackie on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carlos, Anaheim Hills

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn't like is that for the price of the rooms, they should put two bottles of water in the room as a courtesy. There was no water or mini bar, it is a bit inconvenient to have to go get water after midnight until the reception, my room was far away.
Stayed 1 night in Apr 2024
Response from Jackie on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jackie on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Cheri

Stayed 1 night in Apr 2024
Response from Jackie on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Karine

Понравилась персонал обслуживание
Stayed 1 night in Apr 2024
Response from Jackie on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities
We needed to check very carefully our invoice due to the hotel trying to charge breakfast that I already paid to Expedia
Stayed 1 night in Apr 2024
Response from Jackie on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jackie on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lucrecia E

Liked: Cleanliness, amenities, property conditions & facilities
Great location,clean
Stayed 1 night in Apr 2024
Response from Jackie on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Raquel

Stayed 1 night in Apr 2024
Response from Jackie on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Carlos

Stayed 1 night in Apr 2024
Response from Jsckie on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashot

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jackie on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela, Buena Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jackie on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

humberto

Stayed 2 nights in Apr 2024
Response from Jackie on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jackie on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Jackie on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful redort
Stayed 1 night in Apr 2024
Response from Jackie on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Andrea

The staff is so nice. A bit pricey
Stayed 1 night in Apr 2024
Response from Jackie on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jamie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliably nice. Friendly staff. Quiet. Nice big pool area. Very slow pool food & bev - drinks were good but food was not.
Stayed 2 nights in Apr 2024
Response from Jackie on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jannett, Hermosa Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay
Stayed 1 night in Apr 2024
Response from Jackie on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean large property.
Stayed 1 night in Apr 2024
Response from Jackie on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Danielle

Stayed 1 night in Apr 2024
Response from Jackie on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John, Effingham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Mostly the excellent staff. Justin, Kean, Matt, Gordie
Stayed 1 night in Mar 2024
Response from Jackie on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!