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Reviews of Palm Canyon Resort

2.5 out of 5
Palm Canyon Resort
2800 South Palm Canyon Drive, Palm Springs, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 566 out of 1173 reviews" "
Rating 8 - Good. 277 out of 1173 reviews" "
Rating 6 - Okay. 134 out of 1173 reviews" "
Rating 4 - Poor. 97 out of 1173 reviews" "
Rating 2 - Terrible. 99 out of 1173 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Liked: Amenities
Great view, nice place
Stayed 2 nights in Apr 2024

8/10 Good

Craig

Travelled with partner
Liked: Staff & service
Decent pool. Pool bar overpriced
Stayed 2 nights in May 2024

10/10 Excellent

luis eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024

6/10 Okay

Kim

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Our room was dirty when we arrived. There was trash in the room and in the cabinets/drawers. Tried calling the front desk several times but no one answered. There were stains on the sheets and the rooms need to be updated. Waterslides closed at 5, so we didnt get to go on them even though the pool was open to 10.
Stayed 1 night in May 2024

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities
It was such a nice and beautiful spot to stay at
Stayed 1 night in May 2024

8/10 Good

Timothy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed at the 1 bedroom suite and the room was spacious. The service was friendly and loved that you are able to text the front desk for needs at anytime. The pool was amazing and heated so it was great at night. Wish there were more food options at the resort but however downtown palm springs is down the street making DoorDash easy. Things I didn’t like was rooms were outdated a little and room needed some maintenance. Ac was leaking in the bathroom area making the floor slippery. Carpet was not as clean as I would wanted but not bad. Utensils as well needed a little more cleaning but was not badly dirty. As a young mid 20s person, it’s a good resort but catered towards the older audience. Also families with kids this is a perfect place. For younger/party audience there’s better resorts in the area. That being said I would still consider this resort and may come back but would not be my top primary options.
Stayed 2 nights in May 2024

10/10 Excellent

Itzel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place ! Staff was super kind and right away assisted if I needed anything. The pool is great there’s a kid side that’s 1 ft perfect for toddlers and infants. Poolside food is so good !
Stayed 2 nights in May 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Lavette M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the resort was super clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved it..family friendly
Stayed 1 night in May 2024

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia or Peter, Whittier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking staff didn’t have our reservation and took over an hour to get our room after showing them our confirmation number and receipt from Expedia. Once we got to our room we were very happy. Jr ste with kitchenette stove, top fridge, raider microwave sink dishes, so where everything you need coffee maker. We had a balcony with a beautiful Mountain View. The pool was downstairs in front of the elevators very easy Access. One side is kids with slides. The other side is adults. Outside selling alcohol and food food menu is great options and the food is delicious. We are very happy TV screen outside so you can keep an eye on scores of the games Jacuzzis and lots and lots of lounge chairs to relax with umbrellas. We are definitely staying again in May for my husband’s birthday
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great. We got a room next to a bunch of druk 18-20 year olds. They were inconsiderate obnoxious and what sound like bouncing off the walls, slamming doors and eithet wrestling ot fighting. We got no sleep till after 130 when security finally intervened. Would have been a great trip without that crap.
Stayed 1 night in May 2024

10/10 Excellent

Marysthel

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and fun . I love that it is kid friendly
Stayed 1 night in Apr 2024

2/10 Terrible

Diana

Travelled with family
Disliked: Amenities
Awful
Stayed 3 nights in Apr 2024

8/10 Good

Pedin Zarabi

Stayed 3 nights in Apr 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve gone to this resort many times and always find it relaxing. Most of the staff was great and accommodating. We wanted a late checkout due to 5pm flights and wanted to spend more time at the pool. We had to pay additional funds, which I felt was ridiculous.
Stayed 4 nights in Apr 2024
Response from enrique on 1 May 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

MELISSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from enrique on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sintiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. No complaints
Stayed 3 nights in Apr 2024
Response from enrique on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and made my stay comfortable.
Stayed 1 night in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Froilan

Stayed 3 nights in Jan 2024

10/10 Excellent

Margarito

Travelled with family
Liked: Cleanliness, amenities
Staff was very nice and courteous. The rooms were clean and the amenities were all clean.
Stayed 1 night in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aminah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Bad ass place to stay
Stayed 1 night in Apr 2024
Response from enrique on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nathaniel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Fast service
Stayed 1 night in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
we hope you enjoy your stay,

6/10 Okay

Jeff

Liked: Staff & service, property conditions & facilities
Boring room. Seems pretty clean except the floor was filthy. May have been maintenance walking on it with dirty boots.
Stayed 1 night in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jennifer

Stayed 2 nights in Apr 2024

8/10 Good

Ismael

Stayed 2 nights in Apr 2024

6/10 Okay

Bertha

Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Dulce, la canada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
love this place. my first time. the villas are super clean. very spacious. the drinks at the pool bar so so. but overall was great. in a beautiful area in palm springs.
Stayed 1 night in Apr 2024
Response from Olga Tovar on 22 Apr 2024
Thank you for your feedback. We appreciate you staying with us and look forward to seeing you again.

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!
Stayed 1 night in Apr 2024
Response from Olga Tovar on 22 Apr 2024
Thank you for staying with us. We look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Yervand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice very clean everything is good thank you. See you next time.
Stayed 2 nights in Apr 2024
Response from Olga Tovar on 21 Apr 2024
Thank you for staying with us. We appreciate your feedback. We hope to see you soon.

10/10 Excellent

Gramajo Willy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Olga Tovar on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Eddie

Stayed 1 night in Apr 2024

4/10 Poor

Jose

Disliked: Staff & service
The receptionist was very rude, her name is Vanessa Alí. There was a line to check in, there were three ladies in the front desk. The other two were busy but Vanessa was free, so I asked her if she could help me to what she very very rude replied “don’t you see I am busy plus the rooms are not available” I never expected that reaction specially coming from a person that is supposed to help the guest and give them the welcoming with good manners. She was very rude to me and I will never go back to the place anymore. It’s sad that they hire that kind of disrespectful people. I am very disappointed, specially because the price should match the service.
Stayed 1 night in Apr 2024
Response from Olga Tovar on 20 Apr 2024
Thank you for your feedback. I apologize for the service you received and will be bringing this matter to the attention of our upper management. Please feel free to contact us for further discussion to this matter.

8/10 Good

Jeffrey D

Travelled with group
It was nice but they should be more prompt in case of emergency situations.
Stayed 2 nights in Apr 2024
Response from Olga Tovar on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
We appreciate your feedback; we are glad you enjoyed your stay.

4/10 Poor

Diana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great experience, way too expensive for dated facilities and very poor customer Service. I’ll never stay here again.
Stayed 1 night in Apr 2024
Response from Olga Tovar on 20 Apr 2024
We appreciate you taking the time to give us your feedback, would it be possible to email you in regard to your concerns? Again, Thank you for your feedback.

10/10 Excellent

Emma, big bear lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
thank you for the feedback, hope to see you back soon!

10/10 Excellent

kayci

Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
thank you for the feedback, we are glad you had a good experience with us.

8/10 Good

Val

Travelled with family
Liked: Cleanliness, amenities
Xxx
Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for the review, we are happy to hear that you enjoyed your stayed.

6/10 Okay

Ruben

Travelled with family
Air condition not that cold. Also kids in the pool with no supervision. It would be nice to have a latter check out.
Stayed 2 nights in Mar 2024
Response from Front Desk on 15 Apr 2024
We appreciate your feedback, we are sharing the comments with our team and addressing the concerns.

8/10 Good

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time as family The kids enjoyed every singal moment The pool was heated and the bar served a lovely meals
Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for the feedback, we are happy to hear that you enjoyed your stayed.

10/10 Excellent

kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a truck so I couldn’t park in the structure and had to park either far away from room or in street which I didn’t care for
Stayed 1 night in Apr 2024
Response from Front Desk on 10 Apr 2024
Thank you for the feedback, we unfortunately do not have covered parking for vehicles over 6ft tall. We have outside parking for vehicles that are unable to parking in the structure.

10/10 Excellent

Katherine

Stayed 1 night in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susana, los angeles

Stayed 2 nights in Mar 2024
Response from Olga Tovar on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Zhanfeng

Disliked: Staff & service
We checked in at 8 pm, the house keeping guy knocked door at around 8 am, and the property check out time is 10 am.
Stayed 1 night in Apr 2024
Response from Resort Operations team on 9 Apr 2024
We appreciate you taking the time to leave your rating. We apologize for any inconveniences you had during your stay with us. We hope you return for a future stay so we can provide you with a better experience.

10/10 Excellent

Jair

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with beautiful Mountain View.
Stayed 2 nights in Apr 2024
Response from Resort Operations team on 9 Apr 2024
We are glad you enjoyed your our views!