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Reviews of Hotel Zoso

4 out of 5
Hotel Zoso
150 S Indian Canyon Dr, Palm Springs, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 390 out of 713 reviews" "
Rating 8 - Good. 152 out of 713 reviews" "
Rating 6 - Okay. 93 out of 713 reviews" "
Rating 4 - Poor. 47 out of 713 reviews" "
Rating 2 - Terrible. 31 out of 713 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alejandro

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I expected to cleaner Facility my dogs were in the room while cleaning people came in and set the AC at 70° and they came in and changed it to 85°. I was so upset. I left the same day.
Stayed 3 nights in May 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience would def stay there again. I feel that the pool chairs needed more shade from the sun and the hotel restaurant should be open sooner.
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Enjoy staying here
Stayed 2 nights in May 2024

2/10 Terrible

Afshin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking Was one hour and half delay
Stayed 1 night in May 2024
Response from Assistant Front Office Manager Chris on 27 May 2024
Good afternoon Afshin,Thank you for choosing the hotel ZOSO on your recent visit. I had a chance to review the survey that you recently completed and was concerned to hear about your experience with our hotel. We strive to accommodate our all of our guests and their needs, and I was disappointed to hear about the problems you encountered. Thank you for bringing them to our attention.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool chairs very uncomfortable.
Stayed 2 nights in May 2024
Response from Assistant Front Office Manager Chris on 27 May 2024
Good afternoon Sarah,I am sorry to hear about the pool lounge chairs. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

8/10 Good

Art

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great and very clean and comfortable
Stayed 1 night in May 2024
Response from Assistant Front Office Manager Chris on 27 May 2024
Good Afternoon Art,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a real value for the money. The hotel rooms are large and luxurious for the price
Stayed 1 night in May 2024
Response from Assistant Front Office Manager Chris on 27 May 2024
Good afternoon David,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just two quick night, definitely good vibe going one… but obligations kept us away from participating in the activities. The Valets are the best.
Stayed 2 nights in May 2024
Response from General Manager on 25 May 2024
Hey friend, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My hotel stay was great. Staff was friendly and approachable. I don’t remember her name but the bartender at the pool makes an amazing mango margarita that just pairs perfectly with the hot weather. Hotel is very centrally located. Bars are literally around the corner.
Stayed 2 nights in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Matthew, Thank you for choosing the Hotel Zoso on your recent visit. We appreciate your business and look forward to seeing you again.I had a chance to review the survey that you recently completed, and I was proud to read the notes you left about our team. Your feedback is very important to our efforts for continuously improving the guest experience and your comments are greatly appreciated.Thank you,

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in the center of palm spri gs. Walable to everything downtown
Stayed 1 night in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Gustavo, Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

8/10 Good

anthony, adelanto

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice. Rooms were spacious. We did have an issue with our room ac not working, but they moved us to a new room quickly. I appreciated that.
Stayed 2 nights in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Anthony,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Sue,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, service and pool. Great location l, within walking distance to shopping and dining. Would stay here again.
Stayed 2 nights in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Lisa,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy my Vacation and birthday at Hotels zoso. The staff was very helpful and friendly. The Customer service was great and awesome. I can't wait to come back. Keep up the great and amazing work.
Stayed 2 nights in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Jason,Thank you for choosing the hotel ZOSO on your recent visit. We appreciate your business and look forward to seeing you again.I had a chance to review the survey that you recently completed, and I was proud to read the notes you left about our team. Your feedback is very important to our efforts for continuously improving the guest experience and your comments are greatly appreciated.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff service
Stayed 1 night in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Angela,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff service!
Stayed 2 nights in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Angela,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

10/10 Excellent

William

Beautiful place Friendly staff, gorgeous pool area and fantastic room Truly enjoyed my stsy
Stayed 2 nights in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello William,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

2/10 Terrible

Paul

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Paul,Thank you for choosing the hotel ZOSO on your recent visit. I had a chance to review the survey that you recently completed and was concerned to hear about your experience with our hotel. We strive to accommodate our all of our guests and their needs, and I was disappointed to hear about the problems you encountered. Thank you for bringing them to our attention.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future.

8/10 Good

Andrew

great
Stayed 2 nights in Apr 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Andrew,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

8/10 Good

Ernest

Travelled with partner
Liked: Cleanliness, staff & service
The staff was extremely helpful and outgoing. The gym facilities were clean and had a decent variety of machines. The room was clean, but just basic. "Luxury bedding" was a sheet covered duvet and two small pillows per person. Small fridge but no microwave.
Stayed 2 nights in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Ernest, Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super! The noise from the Happy Face Bar attached to the hotel was horrible! The music started at 10:00 pm until 1:30 am! Four hours of sleep per night ruined our vacation!! Don’t think I would ever stay there again!!!
Stayed 4 nights in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello David, Thank you for choosing the hotel ZOSO on your recent visit. I had a chance to review the survey that you recently completed and was concerned to hear about your experience with our hotel. We strive to accommodate our all of our guests and their needs, and I was disappointed to hear about the problems you encountered. Thank you for bringing them to our attention.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flamingo pool party was fun! Beds are comfortable will definitely stay there again!
Stayed 1 night in May 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Katherine, Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

6/10 Okay

Leslie

Travelled with family
Liked: Cleanliness, staff & service
The location is excellent, the property condition is pretty good, and the staff is friendly. The thing that surprised us was the pool noise. The hotel allows people who are not guests of the hotel to use the pool via pool parties with LOUD music. This lasted the entire afternoon, and the only way to escape the noise was to leave the hotel. The gym was also not great. There was no AC and the television did not work. There was only one spin bike and one treadmill.
Stayed 3 nights in May 2024
Response from General Manager on 13 May 2024
Dear Leslie,We are thrilled to hear our team members wowed you with their excellent hospitality. We pride ourselves on creating memorable experiences and while it seems our team did just that, our pool did not. We get it, just because mid-century modern is the vibe in Palm Springs doesn’t mean we can’t keep things fresh. We’ve shared your comments with our leadership team and hope to make improvements before your next visit. David GavaldonGeneral Manager

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Place needs a little cosmetic charisma but everything else was great!
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Hey Jared, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed your stay. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

4/10 Poor

Janie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel because I wanted two joining rooms and called ahead 2 weeks prior to confirm the joining rooms and they said all was good to go. When we arrived we had Layne checking us in (not friendly from the get go) and he told us that they had zero joining rooms available which could not be true, the hotel was empty, no one at the pool, or waiting or anywhere the entire time. I would not stay here again because they refused to accommodate a simple request.
Stayed 4 nights in May 2024
Response from General Manager on 13 May 2024
Dear Janie,Well this is embarrassing. At ZOSO, we thrive off chill vibes and good times and that was clearly not what happened here. When we say we like to create memorable experiences, we mean the positive ones and boy did we blow it. Your comments have been escalated to our senior leadership and will be addressed. We sincerely apologize.David GavaldonGeneral Manager

10/10 Excellent

Hermenegildo Rommel, Calgary

Travelled with family
Liked: Property conditions & facilities
A great choice for a stay in Palm Springs. Right next to Palm Canyon Drive and the rest of downtown and only 5 minutes from airport. The rooms are very large, clean and well-maintained. Definitely would stay here again next time we’re in Palm Springs.
Stayed 5 nights in May 2024
Response from General Manager on 13 May 2024
Hey friend, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed staying at Hotel Zoso. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

6/10 Okay

Molle

Travelled with partner, Travelled with group
Liked: Staff & service
The pool was not clean during the day. It would be in the morning, but the filtration system wasn't consistently working, to keep guck, debris, etc., out of the pool. It was a bit disgusting, especially since it is only 3.5' deep. The staff though were very nice, helpful, and accommodating. Especially the cleaning room staff, as you don't get room cleaning unless it is requested, and the staff was very kind when approached about switching out towels, etc. Lastly, the techno music at the two pool parties was extremely loud and could had been mixed up with some other tunes in between all the techno/bumping to accommodate a few different tastes.
Stayed 4 nights in May 2024
Response from General Manager on 8 May 2024
Dear Molle,We are thrilled to hear our team members wowed you with their excellent hospitality. We pride ourselves on creating memorable experiences and while it seems our team did just that, our pool did not. We get it, just because mid-century modern is the vibe in Palm Springs doesn’t mean we can’t keep things fresh. We’ve shared your comments with our leadership team and hope to make improvements before your next visit. David GavaldonGeneral Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Campy and Cool
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Hey Scott, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed Hotel Zoso. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Joel

Stayed 1 night in Feb 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Joel, Thank you for choosing Hotel Zoso on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to review the survey that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time as we truly appreciate knowing we created a memorable stay

2/10 Terrible

Curtis Patrick

Stayed 3 nights in Apr 2024
Response from General Manager on 4 May 2024
Uh-oh, looks like we did not exceed your expectations. Please let us know what we can do to be better. Apologies.David GavaldonGeneral Manager

10/10 Excellent

Maria, Orem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 8 May 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

8/10 Good

Ronda H

Stayed 3 nights in Apr 2024
Response from Assistant Front Desk Manager Christopher R on 23 May 2024
Hello Ronda,Thank you for recently staying with us at the hotel ZOSO. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs on business or pleasure.We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions.Thank you again for your feedback, we truly appreciate knowing about our guest’s experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
this was 4v star property at one time it has slipped to a 3 star poolarea meeds alot of work!!! so dead looking. plant and stay away from trendy bs
Stayed 3 nights in Apr 2024
Response from General Manager on 8 May 2024
Dear Robert,Well, this is one way to may a splash - and not that splash we were hoping for. Thank you for sharing your comments. We apologize our pool scene did not meet your expectations. We strive to provide ultimate fun in the ZOSO sun, and clearly we missed the mark. We have addressed your comments with our senior leadership team. David GavaldonGeneral Manager

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was the best love them all
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Thank you so much for the great review we love our Valet team too.David GavaldonGeneral Manager

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a great location but the housekeeper staff left us short of toilet paper and kleenex.Also housekeeping wasn't done until late in the day. Couldn't find any vending machines to but water,etc..
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Hey Lawrence, Wow, thank you so much for the nice review. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you so much for leaving a review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!Sincerely,David GavaldonGeneral Manager

2/10 Terrible

Travis

Stayed 1 night in Apr 2024
Response from General Manager on 21 May 2024
Apologies, looks like we did not exceed your expectations. Please let us know how we can do better and make it right.David GavaldonGeneral Manager

10/10 Excellent

Diego

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone working there is SO friendly! Love them
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Diego,, Wow, thank you so much for the great review. We are thrilled to hear you enjoyed staying with us . We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

8/10 Good

Gloria, Pico Rivera

Stayed 1 night in Apr 2024
Response from General Manager on 13 May 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back to Hotel Zoso soon!David GavaldonGeneral Manager

8/10 Good

Jimmy

Stayed 1 night in Apr 2024
Response from General Manager on 13 May 2024
Dear Jimmy,Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

4/10 Poor

Marissa, Valley Glen

Liked: Cleanliness, staff & service
The staff was great, but unfortunately I had to rate based on my overall experience. I feel like the bare minimum a hotel owes you, is a quiet night in your room. I paid for a “city view”, but what I got was the parking lot view. I was woken up at 3:00am, 5:00am and 8:00am by delivery truck reverse alarms beeping, high winding low gear diesel RPMs backing up 200 feet to the loading dock or whatever they were delivering to. Then the trucks would sit right under my room with the engine idling while the driver wrapped up paperwork or whatever. So between 3-8am I was unable to get any sleep. I ride a motorcycle, so had to make my 250 mile ride home with 4 hours of rest. Not a great scenario. Will not come back.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Marissa,Thank you so much for taking the time to share your comments and we apologize your experience was less than ideal. We strive to provide a fun and inclusive atmosphere and we missed the mark. Your comments have been escalated to our senior leadership and will be addressed. We apologize again. David GavaldonGeneral Manager

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Friendly and efficient staff. Room very spacious and well appointed. Nicely placed and sized balcony
Stayed 10 nights in Mar 2024
Response from General Manager on 14 Apr 2024
Dear Lynn,Thank you so much for your great review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly from the moment we arrived. And check in. Our baggage was brought up to our room promptly. We enjoyed the cucumber water down stairs by the bar. The pool area was very nice and clean and quiet. Our room was clean and everything was up to date. We enjoyed the balcony view. Followed by morning brunch at their kitchen. Food was good. Everything was in walkable distance. We did not need our car. We just enjoyed Palm Springs down town area. It was very nice. We ate at a restaurant every night. And bought art to bring back home. We would definitely come back to Zoso Hotel for another stay. We miss it already.
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Brian,Thank you so much for your great review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place-clean and friendly.
Stayed 2 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Thank you so much for your great review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

6/10 Okay

John

Liked: Staff & service
Definitely a party hotel right downtown. Some of the fixtures in the hotel were barely holding on, like the shower nozzle and TP holder. Not worth the expensive price.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
We apologize for things not being 100% right, we will pass this on to our management. Please come back to visit us again soon.David GavaldonGeneral Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Hey Brian, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed staying at Hotel Zoso. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within walking distance as far as shopping and dining goes. The hotel staff was very friendly and always willing to help. Suggestions for dining were appreciated as well.
Stayed 4 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Hey Mercedes, Wow, thank you so much for the glowing review. We are thrilled to hear you enjoyed Hotel Zoso. We hope to welcome you back for endless fun in the ZOSO sun soon!David GavaldonGeneral Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Nice stay.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Mark,Thank you so much for your glowing review. We are thrilled to hear you enjoyed your fun in the ZOSO sun and hope to welcome you back soon!David GavaldonGeneral Manager

6/10 Okay

Martha, Morgan Hill

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Martha, We pride ourselves on creating memorable experiences and while it seems our team did just that, our rooms/lobby/etc did not. We get it, just because mid-century modern is the vibe in Palm Springs doesn’t mean we can’t keep things fresh. We’ve shared your comments with our leadership team and hope to make improvements before your next visit. David GavaldonGeneral Manager