Outdoor pool

Reviews of New Sungate Motel

2 out of 5
New Sungate Motel
901 S Federal Hwy, Lake Worth, FL

Reviews

6.4
Rating 10 - Excellent. 125 out of 477 reviews" "
Rating 8 - Good. 102 out of 477 reviews" "
Rating 6 - Okay. 86 out of 477 reviews" "
Rating 4 - Poor. 60 out of 477 reviews" "
Rating 2 - Terrible. 104 out of 477 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Percival

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from E. on 10 Mar 2024
Thank you, Percival, for your business and your review.

10/10 Excellent

Shiller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are amazing
Stayed 3 nights in Feb 2024
Response from E. on 1 Mar 2024
Thank you, Shiller, for your business and your review.

2/10 Terrible

Emiscar

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers were rude and disrespectful and the property smelled like ass
Stayed 2 nights in Feb 2024
Response from E. on 29 Feb 2024
Shame on you Mr. Francois. You should not have tried to get the cat into the room. you should not have put your hands on other people. Maybe the Super 8 in Lantana is more for you.

2/10 Terrible

Amii

Travelled with family
This is housing for unhorsed families.. Unless you are seeking that, you may be surprised. This is not housing for travelers . Wi-Fi was broken. Staff was either not present, in a foul mood, or unable to fix a problem. Beds were comfy. Pool was clean. Water was hot for shower. No coffee. No amenities Mostly smokers
Stayed 3 nights in Feb 2024
Response from E. on 20 Feb 2024
Mrs. Legendre, what is unhorsed? The office is always staffed. As far as moods go allot can affect someone's mood, you should not take offense so easily. Yes, the wi-fi was a bit of a conundrum, but I figured it out. Thank you for your business and your review.

10/10 Excellent

angel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent treatment of the people who work there
Stayed 7 nights in Jan 2024
Response from E. on 17 Feb 2024
Thank you, Angel, for your business and your review.

2/10 Terrible

Michael and Timothy

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from E. on 17 Feb 2024
You two never even went into the room. You just dropped the key at the gate and left. Who does that?

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities
could use some tender loving care . shower was rough. needs work. no remote control in room...
Stayed 1 night in Jan 2024
Response from E. on 28 Jan 2024
Thank you, Michael, for your business and your review. If you would have called the office, we would have given you the remotes.

10/10 Excellent

angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mike on 18 Jan 2024
Thank you, Angel, for your business and your review.

4/10 Poor

Leslie

Travelled with family
Disliked: Property conditions & facilities
You get what you pay for really applies here. The place is run down and repairs made are of poor quality. Beds were hard and pillows encased in plastic. Single pane windows insulate zero outside noise. It was inexpensive though!
Stayed 1 night in Jan 2024
Response from E. on 14 Jan 2024
Ms. Jost, we are sorry to hear you did not enjoy your stay with us.

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from E. on 25 Dec 2023
Mr. Medina, we don't know what was wrong with the room if you do not let us know. Thank you for your business.

2/10 Terrible

jordan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give no stars I would this place was horrible bed bugs and horrible owners who were inconsiderate and rude to customers no breakfast as advertised on the hotel cards they are an embarrassment and I wouldn’t stay here for free Never Again !!!!!! Rude Customer Service and showers are horrific and not up to code.
Stayed 1 night in Dec 2023
Response from E. on 19 Dec 2023
Mr. Sutton, I cannot recall what I said or did that could be perceived as rude. If I came off as such I apologize. We checked the room and could not find any bugs. If you check your reservation, you'll see breakfast is not included. We apologize for any confusion.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mike on 17 Dec 2023
Thank you, Adam, for your business and your review.

6/10 Okay

Erica

Liked: Cleanliness, staff & service, room comfort
Ok
Good for what is was direct tv just went out
Stayed 1 night in Oct 2023
Response from Mike on 16 Oct 2023
Thank you Erica, for your business, and your review. Sometimes the weather can interrupt the satellite service.

10/10 Excellent

Shawn

Travelled with partner
Liked: Staff & service, property conditions & facilities
We love this gem!!
Stayed 1 night in Oct 2023
Response from Mike on 15 Oct 2023
Thank you for your generous rating of us and hope you will make us your hotel of choice.

2/10 Terrible

MAR

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was scared the whole time i left a day early and can get refunded for 1 day
Stayed 4 nights in Sep 2023
Response from Mike on 20 Sept 2023
You did not seem scared when you asked if you could get a refund for last day of the reservation. You never told the manager you were scared when he came to fix the t.v. three times. You never said anything to management about being scared. You told management you had to leave a day early for a doctor's appointment. Management explained to you that you had to call Expedia to get a refund for the last day. But you did not call Expedia to cancel the last day. That is why you did not get a refund. Thank you.

10/10 Excellent

Keondra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Customer service excellent and had a very comfortable stay.
Stayed 1 night in Sep 2023
Response from Mike on 16 Sept 2023
Thank you. We are happy to hear that you had a great stay.

10/10 Excellent

Gislands

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall stay was great. Just one issue the internet connection does not work. There providers are Netgear the internet could never stay on. I relied on it for work
Stayed 2 nights in Aug 2023
Response from Mike on 10 Sept 2023
Gilands, it's fantastic that you had such a positive experience at We're thrilled we could host you and hope to see you again in New sungate motel

10/10 Excellent

Rasheeyda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mike on 4 Sept 2023
Thank you Rasheeyda, for your business, and your review.

4/10 Poor

Juergen

Stayed 1 night in Aug 2023
Response from Mike on 20 Sept 2023
My apologies, we will let our team know of this issue. Thanks

6/10 Okay

Debra

Business traveller
Liked: Cleanliness, room comfort
A clean budget hotel, good value.
Stayed 1 night in Aug 2023
Response from Mike on 26 Aug 2023
Thank you Debra for your business and your review.

10/10 Excellent

Demetrious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mike on 20 Aug 2023
Thank you Damon for your business and your review. If we had known about the water we could have done something. The wi-fi issue has been corrected. Thank you again for staying with us.

8/10 Good

Damon

Business traveller
Very friendly and helpful. Great check in experience. Very cool hotel idea. Very peaceful. The only issues were the Wi-Fi didn't work and no hot water in the shower. However I would recommend staying.
Stayed 1 night in Aug 2023
Response from Mike on 9 Aug 2023
Thank you Damon for your business and your review. If we had known about the water we could have done something. The wi-fi issue has been corrected. Thank you again for staying with us.

8/10 Good

james

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice. Staff very friendly always clear towels.
Stayed 21 nights in Jul 2023
Response from Mike on 2 Aug 2023
Thank you James for your business and your review. We really appreciate it.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a lot of space. As soon as you came in the room smell fresh not muggy ( there is other places that I have stayed that you can smell the mugginess in the room) so you know they clean pretty good. It's convenient with good pricing. I would recommend.
Stayed 1 night in Jul 2023
Response from Mike on 1 Aug 2023
Thank you Yolanda for your business and your review.

6/10 Okay

Roger

Business traveller
Liked: Staff & service
Place could use a solid cleaning on the exterior. Rooms are dated, but the bed was very clean and comfortable. Only real complaint, the air conditioner was off when we arrived, and the room was very hot. We went to dinner, and when we came back it was off again. It did stay on overnight. A little bit of love and the place could be back to it's heyday glory.
Stayed 1 night in Jul 2023
Response from Mike on 6 Aug 2023
Thank you Roger for your business and your review. We are making it a little better every day.

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mike on 30 Jul 2023
Thank you Jenna for your business and your review. We really appreciate both.

10/10 Excellent

Rasheeyda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mike on 29 Jul 2023
Thank you Rasheeyda for your business and your review.

10/10 Excellent

Carmen

Stayed 3 nights in Feb 2023
Response from Mike on 12 Aug 2023
We are happy you enjoyed your stay and would recommend us! thank you for your patronage and for sharing your experience. It was an honor to serve you!Mike

10/10 Excellent

Kolosovskyy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mike on 24 Jul 2023
Thank you Mr. Kolosovkyy for your business and your review.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a day trip. Really needed some quality rest time. MGMT and staff were very nice. Room was very clean and very quiet. Could've used an extra pillow or 2 but I would definitely recommend the New Sun Gate
Stayed 1 night in Jul 2023
Response from E. on 18 Jul 2023
Thank you Jenna for your business and your review. If you would have called the office we could have helped you with a pillow.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Was just looking for a day to get away from the hustle and bustle and relax. This was our 2nd stay here. I actually heard not so nice things but was pleasantly surprised about every aspect of the facility
Stayed 1 night in Jul 2023
Response from Mike on 10 Jul 2023
Hi Gregory, first of all thank you so much of taking the time to post a review. We're very happy to hear that you enjoyed your stay at New Sungate Motel. Hopefully see you again soon!

10/10 Excellent

marilyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even though property is old. It was very clean and quiet and original , i got the elvis room and the person at front desk was very courteous
Stayed 1 night in Jul 2023
Response from Mike on 10 Jul 2023
Hi Marilyn, first of all thank you so much of taking the time to post a review. We're very happy to hear that you enjoyed your stay at New Sungate Motel. We take pride of having all our rooms very clean and having an original design at New Sungate Motel.

6/10 Okay

PETER, Metuchen

Disliked: Cleanliness, property conditions & facilities
The property is not well maintained. No food services on premises. The room had a dirty coffee maker. Noise came through adjoining room. Fortunately, it was the loud tv next door. My Tv did not function so I unplugged it. The current "guests" looked like they lived there.
Response from E. on 7 Jun 2023
Why didn't you call the office? We would have liked the opportunity to make your stay more pleasant.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty,nasty, and run the heck down don’t go there. Staff is unprofessional and nasty looking.
Response from E. on 30 May 2023
And another bad review for kicking someone out.

2/10 Terrible

David, Wilmington

Disliked: Cleanliness, property conditions & facilities
Bad area of town. Neighbors have bars on windows and properties near by have lots of security cameras and high fences. I don't know where the previous reviews showed this property with good ratings. Oh and critters that crawl on the floor at night. I believe they spray but the fact that the critters got in shows a lack of maintenance.
Stayed 1 night in May 2023
Response from E. on 2 Jun 2023
I don't know what hotel you are talking about. There is a new building going up on our north side, an empty field to our south, apartments across the street to our east, and houses behind us to the west that you could not see. Are you sure you staid with us?

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and safe
Stayed 2 nights in May 2023
Response from E. on 23 May 2023
Thank you Junior for your business and your review.

6/10 Okay

James

Business traveller, Travelled with partner
Liked: Staff & service
We needed an economical place to stay for the night on a work trip. When arriving at the office around 3pm, there was nobody there but a phone was available to call the onsite manager who came down. The hotel is older and quite a bit run down, but it did have uniquely themed rooms which was interesting. We stayed in the John Lennon. This hotel is fine for an overnight stay, but not appropriate for a family vacation.
Stayed 1 night in May 2023
Response from E. on 30 May 2023
We have families in here all the time.

6/10 Okay

Richard M

Business traveller, Travelled with group
Liked: Cleanliness
The remote to the tv didn't turn the tv on or work the volume. This definitely is NOT a 4 star hotel. 2 Stars at best. You had to call the hotel to get someone to come to the office to check you in. I was in a king size bed room and it only had a freezer in it, not a fridge. Didn't make sense. Probably wouldn't stay here again. On a positive not, it had a small pool and grill area.
Stayed 2 nights in May 2023
Response from E. on 30 May 2023
We never claimed to be a four star.

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Watch for bugs.
Stayed 2 nights in May 2023
Response from E. on 2 Jun 2023
Thank you for business and your review. We spray everyday.

10/10 Excellent

Helen

Stayed 1 night in May 2023
Response from E. on 5 May 2023
Thank you Helen for your business and your review.

2/10 Terrible

Emmanuel

Stayed 1 night in Apr 2023
Response from E. on 2 Jun 2023
Don't know what the problem was with your stay. Did we have to ask you to leave?

10/10 Excellent

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
Stayed here the night of march 27th before going on a cruise trip that I had planned for the following days, I was a little nervous on staying here as after I booked my stay as after I read a lot of negative reviews. Most of being about the place being dirty or bed bugs in the mattresses which is my biggest fear, I got the Elvis Presley room which was one at the top at the end which was nice I liked the location being at the top and having my own little corner to look out on the balcony of, as soon as I got to my room I instantly checked the bed EVERYWHERE to look for any possible marks or sighting of anything relating to bed bugs or anything but I couldn’t find a thing which put my mind to ease a bit. I swam in the pool once it was fine no complaints, nice and warm. Little park overlooking the lake which I walked to about 5 mins away was nice. Woke up and slept fine to bugs or bites which I was very grateful for that was the only thing I was worrying about but I was fine. Free breakfast the next morning was OK nothing special but it okay. Before leaving the next morning the lady owner was very nice and gave me a free reusable bag with their logo on it and some free post cards which was very nice as I’m from Canada. (I could have cancelled and booked elsewhere but I decided to stay with this one as it was very last minute) overall I would rate it 4/5 personally I slept fine and the rooms were okay and the owners were generous to me.
Response from E. on 30 May 2023
Thank you Jennifer for your business and your review.

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
The owners were incredibly friendly
Stayed 1 night in Apr 2023
Response from E. on 23 Apr 2023
Thank you Bruce for your business and your review. Please come again.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, and conveniently located in the heart of the most genuine section of Lake Worth. If you want to be around genuine, pleasant and friendly people who regardless respect your privacy, this is a great place to stay. The staff stays out of your way, but keep your room tidy and well supplied with amenities. I'd stay here again.
Stayed 2 nights in Apr 2023
Response from E on 21 Apr 2023
Thank you Brian for your business and your review.

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from E. on 17 Apr 2023
Thank you Marcus for your business and your review.

4/10 Poor

Katherine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here....
Over priced hole in the wall. Dirty, check in area was filled with peoe smoking. Chairs in pool area are all broken. beds have stains. sheets are gross. Cigarettes burns in bedding.The only positive is the check out.
Stayed 1 night in Apr 2023
Response from E. on 2 Jun 2023
We are the most reasonably priced motel in the area. The place is not dirty. There is no smoking allowed in the office were you check in. I did find one broken chair at the pool. The rest is as the previous. Thank you for your business and your review.

6/10 Okay

Herbert J

Stayed 1 night in Mar 2023

6/10 Okay

Herbert J

Travelled with partner
No elevator, steep stairs Old property, clean rooms For a double occupancy, only one small breakfast is offered
Response from E. on 3 Apr 2023
Thank you Herbert for your business and your review.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from E. on 31 Mar 2023
Thank you Anonymous for your business and your review.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was very rundown and did not feel safe. No security lock on the door and the vertical blinds had pieces missing so there was no privacy. We would NOT recommend this place.
Stayed 1 night in Mar 2023
Response from E. on 31 Mar 2023
The deadbolts on all the doors work. We close the gates at 11 o clock. If you had said something about the blinds I might have been able to move you to a different room. The place is not run down it is 50 years old and we are trying. Thanks.