Outdoor pool, pool umbrellas, pool loungers
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Reviews of Wyndham Opi Hotel Palembang

5 out of 5
Wyndham Opi Hotel Palembang
Komplek Opi Mall, Jl. Gubernur, H.A.Bastari, Palembang, South Sumatra

Reviews

8.2

Very good

Rating 10 - Excellent. 9 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Jimmy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be aware additional charge in your deposit
Second times stay in this hotel but seem like handling of check in and check out unprofessional which charge you the deposit even already check out. Have to call to get refund or released.
Stayed 1 night in Sep 2023
Response from Ade on 18 Sept 2023
Dear Mr. Jimmy,Warmest Greetings from Wyndham Opi Hotel Palembang!Thanks for choosing Wyndham Opi Hotel Palembang. We always try our best to keep up our "Count On Me Service" so we will meet our guest's expectations and satisfaction with our products and services.My apology for the inconvenience during your stay regarding the deposit policy.For your information, for all the deposits using Credit Cards, the card verification will be released in 7-14 working days, and for this case, our staff already contacted the related bank to release the limit of your credit card immediately but the regulation is based on bank issuerThanks for your review, we hope we will have the opportunity to welcome you again at our hotel.Kind Regards,Wyndham Opi Hotel Palembang

8/10 Good

Christophe

Liked: Property conditions & facilities
A great hotel, sadly the area is slightly run since the end of ASEAN games.
Stayed 2 nights in May 2023
Response from Ade on 29 May 2023
Dear Mr. Christophe,Warmest Greetings from Wyndham Opi Hotel Palembang!Thanks for choosing Wyndham Opi Hotel Palembang I am very pleased to hear that you enjoyed your stay and thanks for your advice regarding the surrounding area of the ASEAN gamesWe always try our best to keep up our "Count On Me Service" so we will meet our guest's expectations and satisfaction with our products and service.Thanks for your review, we hope we will have the opportunity to welcome you again at our hotel.Kind Regards,Wyndham Opi Hotel Palembang

10/10 Excellent

Kharisman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ve been staying in Wyndham Opi for two times. Ants were on the console table before we requested the housekeeping staff to clean. We offered into a new room the second night
Stayed 2 nights in Dec 2022
Response from Ade on 8 Dec 2022
Dear Mr. Kharisman,Warmest Greetings from Wyndham Opi Hotel Palembang!Thank you very much for your review. We always try our best to keep up our work and always try to give the "count on my service" to make an improvement so we will meet our guest's expectations and satisfaction with our product and services.My apology for the inconvenience during your stay, we always try to solve the problem and make sure does not happen again in the future. We thank you for your honest review and we hope we will have the opportunity to welcome you again in the near future so you will see an improvement accordingly.Kind Regards,Wyndham Opi Hotel Palembang

10/10 Excellent

Sonja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great facilities were really good, staff were very accommodating. Great place to visit if you want some downtime and relaxation not a very touristy place.
Stayed 15 nights in Jul 2022
Response from Ade on 11 Aug 2022
Dear Sonja. Warmest Greetings from Wyndham Opi Hotel Palembang! Thank you very much for your great review. I am very pleased to hear that you enjoyed your stay We always try our best to keep up our work and always try to give the "count on me” service to make an improvement so we will meet our guest's expectations and satisfaction with our product and services. We hope we will have the opportunity to welcome you again in the near future. Kind Regards, Wyndham Opi Hotel Palembang

2/10 Terrible

Marie

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
Overall: This is definitely not a 5 star hotel. If we ever have to come to Palembang again, we might consider staying closer to the Palembang Icon mall. The immediate hotel area is ok but when you go out, it’s a bit chaotic and there’s no sidewalk. Laundry is expensive so we found a local laundry place nearby (via Grab) called Syia that did a excellent job for a one day service and our clothes were pressed and smells so good! Bathrooms in the rooms smelled like urine. Had to change rooms due to the strong smell. There must be something in the drainage because several of us who stayed there had the same issue. The door to the walk in shower had a crack so the water spilled out to the bathroom floor. When we notified housekeeping, they told us to just put a towel over it. The towels are old and smelled like mildew. Lock pad on the door and safe also were not working and had to call two separate times to have fixed. Customer service and communication from hotel management was difficult. They seemed reluctant to contact their customers and sent other people on their behalf to handle questions or escalations (which were not helpful). As feedback, when you organize a group “buffet” at the Lotus Lounge, there should be ample food AND plates to cover the number of people in the party.
Stayed 13 nights in Jul 2022
Response from Ade on 8 Aug 2022
Dear Mrs. Marie Alamo, Greetings from Wyndham Opi Hotel Palembang! Thank you for your review. We always appreciate hearing from our guests as this is the best way for us to improve our service. We would like to sincerely apologize for the service and experience which clearly did not meet your expectations while you were at Wyndham Opi Hotel Palembang. We are very disappointed to hear about your recent stay and would welcome the opportunity to speak with you directly to understand the situation better. I will convey your message to Chef Rizal who was very kind and helpful to you, I am sure he will be very excited and happy to receive this compliment. We are hoping that you will visit us again in the future so that we could give a better service to you and your family. Kind Regards, Wyndham Opi Hotel Palembang

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Ade Kh on 10 Mar 2020
Dear Our Value Guest! Greetings from Wyndham Opi Hotel Palembang ! We thank you for your time to give us Rating on Expedia. It would be beneficial for us if you leave comments on this review about your experience staying or visiting our Hotel, so we could do better and improve our services. We are hoping that you will visit us again in the future so that we could give a better service for you and family

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from Ade on 10 Mar 2020
Dear Our Valued Guest! Greetings from Wyndham Opi Hotel Palembang ! We thank you for your time to give us Rating on Expedia. It would be beneficial for us if you leave comments on this review about your experience staying or visiting our Hotel, so we could do better and improve our services. We are hoping that you will visit us again in the future so that we could give a better service for you and family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Ade on 10 Mar 2020
Dear Our Valued Guest! Greetings from Wyndham Opi Hotel Palembang ! We thank you for your time to give us Rating on Expedia. It would be beneficial for us if you leave comments on this review about your experience staying or visiting our Hotel, so we could do better and improve our services. We are hoping that you will visit us again in the future so that we could give a better service for you and family

4/10 Poor

Thomas

Disliked: Staff & service
Not a 5 star hotel !
This hotel is NOT a 5 star. Maybe a 3.5 stars. It is about one half hour from the airport. The cost from airport to hotel via Grab was Rp 125,000. The hotel tried to charge us Rp300,000. TV in room was small.Pool had boards loose and they wouldn’t let us take the towel from pool to our room. Very embarrassing for Modesty of Islamic wife in this Moslem country Very out of the way location.
Stayed 1 night in Feb 2019
Response from Yudi on 7 Mar 2019
Dear Mr Thomas , Greeting from Wyndham Opi Hotel Palembang! Thank you for taking the time to post this review, and for sharing your opinion with us. We apologize for the inconvenience. We deeply regret to read how much your experience was disappointing, and please believe that your feedback is really important to me as it helps us improving our service and better meeting your expectations. We know we will never get a second chance to make a first impression, however, should you wish to come back, do not hesitate to contact us so we can take personally care of making all possible arrangements for you. Regards, Prayudi Tama Marcomm Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All d staff were warm n friendly. Chelsea, d lady who checked me in always gave me service with a smile. Luv d pool. Room furnishig is nice. Bed was comfy wif lotsa of pillows, n sheets were brilliant white, really clean. Checkout was a breeze wif DM Yopi's assistance. I thiroughly enjoyed my stay n will definitely stay here when in palembsng. Kudos to Wynhdam opi for staff excellence.
Stayed 3 nights in Feb 2019
Response from Yudi on 5 Mar 2019
Dear Valued Guest, Thank you very much for your positive feedback. We’re so pleased you enjoyed your stay at our hotel. We look forward to welcoming you back to the resort soon. Please let us know if there is anything we can do to assist you when booking your return trip. Warm Regards, Prayudi Tama Marcomm Executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied with the services. Bfast needs improvement, hotel guests in and out by taxi shouldnt b charged parking fee.
Stayed 2 nights in Dec 2018
Response from Lucky Suryaningtyas Marcomm Manager on 8 Feb 2019
Dear Value Guest, Thank you very much for your positive feedback. We’re so pleased you enjoyed your stay at our hotel. We look forward to welcoming you back to the resort soon. Please let us know if there is anything we can do to assist you when booking your return trip. Warm Regards...

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here on a weekend trip earlier in the year. Fairly new hotel, but very little of interest in the immediate area. Breakfast was average and the pool was crowded. Not sure I'd stay again.
Stayed 1 night in Jun 2018
Response from Lucky Suryaningtyas Marcomm Manager on 8 Feb 2019
Dear guest, Thank you very much for sharing your experience at the moment with your last visit to us. We apologize for the problem you encountered during your stay. We are very concerned about it and will ensure this will not happen in the future. Because we keep trying to improve to make sure every guest feels at the Wyndham Experience. We thank you again for your valuable experience and we will ensure that it will be shared with the team internally. We look forward to welcoming you back to our hotel. Warm regards..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Palembang, new and modern.
Our stay was beyond our expectations with this brand new hotel in Palembang. Very modern with all the amenities required by business travelers to Indonesia. The entire staff was very helpful and provided service with a smile.
Stayed 1 night in Jun 2018
Response from R on 8 Aug 2018
Dear Valuable Guest, Thank you very much for your positive feedback. We’re so pleased you enjoyed your stay at our hotel. We look forward to welcoming you back to the resort soon. Please let us know if there is anything we can do to assist you when booking your return trip. Warm Regards, Lucky Suryaningtyas Marcomm Manager

10/10 Excellent

RB, Palembang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Ade on 3 Oct 2019
Dear Mr/Mrs, Thank you very much for sharing your feedback regarding to your recent stay with us. I do apologize that you have encountered issue/s during your stay. We’re very concern about it and will make sure this won’t happen in the future. As we are constantly striving to improve to ensure each guest feel The Wyndham Experience, I thank you again for your valuable input and will ensure it is shared with the team internally. We hope to welcome you again in the future. Regards, Ade Khoiriyah (Reservation Supervisor)

10/10 Excellent

Epry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Yudi on 26 Mar 2019
Dear Valued guest, Thank you very much for your positive feedback. We’re so pleased you enjoyed your stay at our hotel. We look forward to welcoming you back to the resort soon. Please let us know if there is anything we can do to assist you when booking your return trip. Warm Regards, Prayudi Tama Marcomm Executive

8/10 Good

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from yudi on 5 Mar 2019
Dear Mr Farid, Thank you very much for your positive feedback. We’re so pleased you enjoyed your stay at our hotel. We look forward to welcoming you back to the resort soon. Please let us know if there is anything we can do to assist you when booking your return trip. Regards, Lucky Suryaningtyas Marcomm Executive