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Reviews of Regency Tirunelveli By GRT Hotels

3.5 out of 5
Regency Tirunelveli By GRT Hotels
10A/1B Trivandrum Road, Vannarpettai, Palayankottai, Tamil Nadu

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Senthil, Chappaqua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Sudarshan

Travelled with family
Liked: Staff & service
Over priced for quality. The ac didn't seem to cool at all and the toilet smelled bad due to sewer gases escaping through floor drain. The property was clean and staff ia friendly.
Stayed 1 night in Apr 2023

2/10 Terrible

PriyaSurya

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities

10/10 Excellent

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and good breakfast
Stayed 2 nights in Jun 2022
Response from Kanak Raj. on 18 Jun 2022
Dear Mr.Ramesh, Vanakkam from Regency Tirunelveli by GRT Hotels. We are incredibly grateful that you took the time out to leave us a review. We are glad to see that you have a memorable experience with the service and hospitality extended by our team. We give the utmost importance to our guest comments as they help us to improve and continually provide the best guest experience possible. Thank you for your wonderful comments on our property and hospitality. Regards, Kanak Raj, Front Office Manager

10/10 Excellent

Zumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in small town- a must stay!
One of the Best hotels I’ve stayed in India! We reserved 3 rooms for family of 8 with pink beddings & rooms were clean, spacious & exceeded my standards! One room with green bedding was smaller & tight, but clean. Towels & beddings were also clean, bed was comfortable & we had a roll out bed in one room & that was comfy too. This place is a gem for small town & breakfast was fabulous! Best masala dosa & sambhar, pongal & veg & non veg items were delicious. Staff was courteous & check in was a breeze. I would improve the business chairs & lighting but overall great place! Highly recommend this hotel, visiting from USA, our family was welcomed & left appreciative.
Stayed 2 nights in Dec 2021
Response from Kanak Raj. on 31 Dec 2021
Dear Mr.Zumar, We are incredibly grateful that you took the time out to leave us a review. We are glad to see that you have a memorable experience with the service and hospitality extended by our team. Thank you for your wonderful comments on our property and hospitality. The team at Regency Tirunelveli By GRT hotels is elated to see that you have rated us with such a positive review. And yes, our team is dedicated to always giving you the best service, and always striving to make you feel welcome! We are so glad to know that you have a memorable experience. We look forward to welcoming you back with us soon to deliver similar memorable experiences and thank you again for your recommendations to others. Thanks & Regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Perfect stay. Excellent breakfast
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Worst Receptionists; They ask Weird questions and declarations at Check-in. Surprisingly, the room service person showed more hospitality than the front desk receptionist!.Very disappointing management! Never book rooms in any of the GRT hotels!!!
Stayed 1 night in Jun 2021
Response from JOE on 19 Jun 2021
Dear Guest, I am so disappointed to hear of your experience here at our hotel. we are known for providing exemplary personalized hospitality, and so we sincerely offer our apologies that you did not find this to be the case during your stay The room type that guest are checked into is dependent on the room type and number of persons that they are booked into. At the Time of check in our front office team have briefed you very clearly on the room part which is booked by you. Nevertheless, we are working diligently to correct these issues and I appreciate that you brought them to my attention. Regards Joe Dominic Richard General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very comfortable, neat and hygiene cleaning . Spacious rooms
Stayed 1 night in Jan 2021
Response from Kanak Raj. on 8 Jun 2021
Dear Guest, Greetings from Regency Tirunelveli By GRT Hotels. I wish to thank you for staying with us. It was a pleasure to have you with us. I do hope that we were able to deliver our commitment to provide you with professional guest service from our genuine hospitality. Thank you for sparing your time for reviewing us. Looking forward to serving you. Warm regards, .

10/10 Excellent

Subramaniam, Coimbatore

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central located.Worth for money.Plan to stay again
Stayed 1 night in Sep 2019
Response from Peer on 15 Nov 2019
Dear Mr Subramaniam, Greetings from Regency Tirunelveli by GRT Hotels. While we sincerely thank you for your overall comments regarding the hotel and its services, we stand committed in assuring you that every effort shall be made to continue to meet up your expectations. It is our priority to be hospitable to all our guests. Thank you for sparing your time. Looking forward to serving you. Warm regards, Peer Mohamed General Manager 9003021015

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great international standard hotel in thirunelveli
Being an international traveler, I found this hotel to be a great international standard hotel in Thirunelveli. Staff were courteous and helpful. Continental and south Indian breakfast were complimentary. The noise from the bar or restaurant can creep into the room but subsides by night time. Toilet and bathrooms are a little strange because they are not sealed. Please carry room freshner. Concierge services are good. Location is OK.
Stayed 1 night in Jul 2019

8/10 Good

JeyaBalaji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Kanak Raj. on 8 Jun 2021
Dear Mr.Balaji , Thanks for you Feedback.

6/10 Okay

PETER

Stayed 1 night in Oct 2018
Response from Kanak on 8 Nov 2018
Dear Mr.Peter, Greetings from Regency Tirunelveli By GRT Hotels. I wish to thank you for staying with us. It was a pleasure to have you with us. I do hope that we were able to deliver our commitment to provide you with professional guest service from our genuine hospitality. Thank you for sparing your time for reviewing us. Looking forward to serving you. Warm regards, .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good hospitality, good access to all locations
Stayed 1 night in Oct 2018
Response from Kanak on 8 Nov 2018
Dear Guest, Greetings from Regency Tirunelveli By GRT Hotels. I wish to thank you for staying with us. It was a pleasure to have you with us. I do hope that we were able to deliver our commitment to provide you with professional guest service from our genuine hospitality. Thank you for sparing your time for reviewing us. Looking forward to serving you. Warm regards,

8/10 Good

Sunder, San Jose, Ca

Liked: Cleanliness, property conditions & facilities
Good hotel in the heart of Tirunelveli
This i hotel is perhaps the best you can find in Tirunelveli. Generally a decent hotel in a good location. Well maintained rooms and good break fast buffet. However, room service is terrible and can take a lot of time. If you go and order something in the restaurant too, it can take forever to be served. That is something, the hotel should work upon. Otherwise, friendly staff. We had a pick up scheduled at Tuticorin airport and they sent a good car. Priya in the front desk was extremely helpful in making this happen. We booked car through the front desk to go around places within 100km. Car quality was very good. A lot of places to see around. I'd recommend this hotel to any one going to Tirunelveli
Stayed 2 nights in Jul 2018
Response from Raj on 1 Sept 2018
Dear Mr.Sunder, Vanakkam, Thank you for staying with us and for taking the time to review us on Expedia. I am delighted that you had a wonderful stay experience and loved our rooms, Breakfast Buffet and encouraging feedback about our hotel services extended by my colleagues. I will convey your words of praise to the team who will be pleased their efforts have been well appreciated.And we have noted your above mentioned concerns and we will make sure corrective action will be taken to improve it. We look forward to welcoming you back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Friendly staff, good location, neat rooms and good food.
Response from Raj on 13 Jun 2018
Dear Guest, Vanakkam, Thanks for your valuable feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and super friendly staff. A very nice and clean, pleasant and friendly hotel. All is good but......... The hotel should consider to make a rooftop bar or restaurant.! Next time I will be back.
Stayed 2 nights in Sep 2019
Response from Kanak on 15 Nov 2019
Dear Guest Greetings from Regency Tirunelveli by GRT Hotels. While we sincerely thank you for your overall comments regarding the hotel and its services, we stand committed in assuring you that every effort shall be made to continue to meet up your expectations. It is our priority to be hospitable to all our guests. We have made a note of your suggestion.Thank you for sparing your time. Looking forward to serving you. Warm regards, Kanak Raj Front Office Manager 8300195651