I had booked this hotel in the past for my retreat group and had a great experience. However, this trip was different, and I'm very upset. There was a drop down list on the reservation page on Hotels.com to choose 2 TWINS or 1 QUEEN. Because I had a retreat group with guests who were not couples and did not want to share a bed, I booked many of my rooms with TWIN BEDS. My reservation clearly showed this. When we showed up to check in the first night, the hotel informed me that they did not have the TWIN bed rooms available and that my guests would have to share a bed. They were NOT happy about this! I proceeded to try to learn what the problem was, and they said another group came before ours and they gave the rooms to them. When trouble shooting, they were not helpful, and wanted to charge us for bringing extra beds into the rooms. It resulted in one of my students booking another room at full price just to make the group calm down. The challenge is that the staff wasn't helpful, and wanted to keep charging us for their mistake. Also, not sure if Hotels.com knows that they hotel isn't able to live up to the desc of rooms that the hotel offers. I'll talk with Hotels.com when I get home and see about it. Otherwise it's great. But I hesitate booking there again without the guarantee or room types.