4/10 Poor
Nancy
Travelled with partner, Travelled with group
27 May 2024
Disliked: Staff & service, property conditions & facilities
The only reason they are in business is because they are right on Lake Powell. The area is gorgeous. The rooms and bathrooms are old and outdated. We had troubles checking in. We booked two rooms each with king size beds but one had queen size beds. One room had broken air conditioning although maintenance responded quickly. Our rooms were to be next to each other but they were not. In fact, while we were waiting for our rooms to be “ready”, they assigned the next door room to someone else. The young man at the front desk was very rude, arguing with me because I shouldn’t have expected two king size beds, even though that’s what I paid for. It was the worst customer service I have ever experienced. You can only eat in the restaurant if you had a reservation. We did but they turned other hotel guests away. They only staff for the number of reservations they have. Staffing is minimal and very slow in the restaurant. Food was surprisingly good once it came. The waiters were friendly but service was very slow.
Nancy
Stayed 2 nights in May 2024