Exterior
Check availability

Reviews of Hampton Inn Owego

2.5 out of 5
Hampton Inn Owego
1030 State Route 17c, Owego, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 285 out of 463 reviews" "
Rating 8 - Good. 126 out of 463 reviews" "
Rating 6 - Okay. 35 out of 463 reviews" "
Rating 4 - Poor. 9 out of 463 reviews" "
Rating 2 - Terrible. 8 out of 463 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great staff
Stayed 2 nights in May 2024

8/10 Good

Jeff, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous, the hotel was very clean.
Stayed 2 nights in Feb 2024
Response from Holly on 22 Apr 2024
Thank you for taking to complete a survey. We appreciate your feedback. Hope you stay with us again.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Holly on 22 Apr 2024
Thank you for taking the time to complete a survey. We appreciate your feedback. Hope to have you stay again.

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the king size was good
Stayed 1 night in Mar 2024
Response from Holly on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback. Hope you come again.

10/10 Excellent

Alexandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holly on 26 Feb 2024
Thank you for taking the time to complete a survey. Hope you stay again.

8/10 Good

cathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night on business and found it to be quiet, clean and comfortable. Nice location near I-86.
Stayed 1 night in Feb 2024
Response from Holly on 12 Feb 2024
Thank you for taking the time to complete a survey. We appreciate your kind words. Hope you come stay again.

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice pool, close to the interstate. Also historical area a few minutes down the road where you can shop local. Fast food right across the road for quick meals. We were there for a sporting event and it met our needs for accessibility, ease and safety.
Stayed 1 night in Feb 2024
Response from Holly on 12 Feb 2024
Thank you for taking the time to complete a survey. We appreciate your feedback and comments. Hope you stay again.

10/10 Excellent

Elizabeth M

Travelled with partner
It looked up to date and modern
Stayed 1 night in Jan 2024
Response from Holly on 22 Jan 2024
Thank you for your stay and for filling out a survey. We appreciate your feedback.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They charged us $75 fee for pets, which was unexpected. After being surprised by the additional charge, the staff was rude to us. The room has loud air conditioning systems. We asked to change the room, but the second room has similar issues. At the end we decided to not change the room but just leave the air conditioning off. Breakfast was okay. We didn't get the room with the river view.
Stayed 1 night in Dec 2023
Response from Front Desk on 28 Dec 2023
Thank you for your business. It is clearly stated on the 3rd party website you used to book the room that there's a pet fee. Then you switched rooms which incurred additional costs to us because we had to clean 2 rooms from your stay and not 1

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neat clean room. Attentive staff. Nothing negative stood out.
Stayed 1 night in Nov 2023
Response from Front Desk on 28 Dec 2023
Thank You for your business and comments

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Front Desk on 14 Nov 2023
Thank You for your business

4/10 Poor

Kimberly, Cold Spring

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine, clean, newly renovated, but Expedia deserves a negative rating for a bait and switch operation in which the app showed a price for the room that was $40 less than Expedia actually ended up charging for the room. When the price jumps from $90 to $130, you have to question what's going on in their system. When I complained to Expedia, I was asked if I had checked the price AFTER I got the booking confirmation email!! Absurd.
Stayed 1 night in Oct 2023
Response from Front Desk on 2 Nov 2023
Thanks for your business

8/10 Good

Dale

Travelled with family
Everything was great, as we’ve come to expect from Hampton Inn. Only thing I wish were different were a better draining tub and the covered area by the front door is not circular so it causes cars too pile up and have a hard time reversing back out during busy times.
Stayed 2 nights in Oct 2023
Response from Front Desk on 15 Oct 2023
Thank You for your business and your comments are greatly appreciated.

2/10 Terrible

ROXANN

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The property was great it was the front desk that was rude
Stayed 7 nights in Sep 2023
Response from Front Desk on 8 Oct 2023
Thank You for your comments

8/10 Good

edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay!
Very super nice hotel the only complaint was the shower worst one I have ever had you could not turn the head to adjust the water and it was barely coming out. Beautiful remodeled rooms.
Stayed 1 night in Sep 2023
Response from Holly on 23 Sept 2023
Thank you for completing a survey. We appreciate the feedback and will pass along your thoughts on the showerhead. Hope you stay again.

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holly on 23 Sept 2023
Thank you for completing a survey. We greatly appreciate the feedback. Hope you come stay again.

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, property conditions & facilities
A completely standard Hampton Inn experience.
Stayed 3 nights in Sep 2023
Response from Hampton Inn on 19 Sept 2023
Thank You for your business and your comments

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hampton. Starting to show some signs of aging but comfortable rooms which are spacious and well equipped. Comfortable bed with quiet location and typical Hampton breakfast. Plenty of fast food options nearby with a short drive into historic Owego for better dining options.
Stayed 1 night in Sep 2023
Response from Hampton Inn on 17 Sept 2023
Thank you for your business and your comments.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hampton Inn on 12 Sept 2023
Thank you for staying with us and your cooments.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great, clean room. Nice pub just down the street. Nice view of the river.
Stayed 1 night in Aug 2023
Response from Front Desk on 7 Sept 2023
Thank You for staying with us and your comments are appreciated very much. Hope to see you again soon.

10/10 Excellent

chong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on 29 Aug 2023
Chong. Thank You for staying with us and your comments, we appreciate it very much. Looking forward to seeing you next time.

8/10 Good

Rima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and breakfast was great!
Stayed 1 night in Aug 2023
Response from jh on 27 Aug 2023
thank you for your feedback

4/10 Poor

Alain

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Front Desk on 8 Sept 2023
Thank You for staying with us and your comments. We will strive to the bets of our ability to improve in the areas you mentioned.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on 15 Aug 2023
thank You for visiting Susan and your comments on your stay. Looking forward to seeing you next time.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on 9 Aug 2023
Thank you for your comments and staying with us, looking forward to seeing you next time.

6/10 Okay

Donna

Travelled with family
Surrounding properties negatively impact the impressions of the Hampton. Walls and ceilings not well insulated . Loud conversation in adjacent room into the night.. Was this an old days inn that was converted?
Stayed 1 night in Aug 2023
Response from Front Desk on 9 Aug 2023
Thank You for your comments and staying with us. Your comments on the appearance have been forwarded to the owner. If the loud noise kept you up, you should have notified the front desk and they could have taken care of the noise. This property was built in 2008 and has been a Hampton since that time.

8/10 Good

Michelle

Stayed 1 night in Aug 2023
Response from Front Desk on 9 Aug 2023
Thank You for staying with us and your comments. Looking forward to seeing you on your next visit,

6/10 Okay

Christopher

Travelled with family
Its ok. Nothing more, nothing less.
Stayed 1 night in Aug 2023
Response from Hampton Inn on 6 Aug 2023
Thank you for staying with us and appreciate your comments.

10/10 Excellent

Jung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on 2 Aug 2023
Thank you for staying with us and for your comments. Look forward to seeing you again,

8/10 Good

Zhiwei

Stayed 1 night in Jul 2023
Response from Front Desk on 20 Aug 2023
Thank you for your comments and staying with us, hope to see you again soon.

8/10 Good

bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bar/lounge at this location
We had a lovey one night stay. Room was clean and comfortable. Breakfast was quite good. We were disappointed that there was no bar/lounge as the listing indicated as we were looking forward to a cocktail at the end of a long day of driving.
Stayed 1 night in Jul 2023
Response from Front Desk on 31 Jul 2023
Thank You for your comments, sorry that we didn't have a bar / lounge. Looking forward to seeing you on your next trip to the area.

8/10 Good

Andy

Stayed 1 night in Jul 2023
Response from jh on 19 Aug 2023
thank you for the feedback

10/10 Excellent

Nathan

Stayed 4 nights in Jul 2023
Response from Front Desk on 20 Aug 2023
Thank you for staying with us and your comments, happy that you enjoyed your stay, looking forward to see you soon

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
The foot steps above me were surprisingly loud, but only at times when they could be, so it was mostly fine-- just got me out of bed earlier than I wanted. Granted, it was 8-9am, but the 2nd floor can hear the 3rd floor pretty easily in your hotel room.
Stayed 6 nights in Jul 2023
Response from Katelyn on 21 Jul 2023
Thank you for taking the time to leave a few sorry here was an issue with footsteps unfortunately there is nothing we can do. We hope to see you again soon.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean with friendly staff
Stayed 1 night in Jul 2023
Response from Holly on 18 Jul 2023
Thank you for taking the time to complete a survey.We appreciate your feedback. Hope you stay again.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay with wonderful service and community
Stayed 1 night in Jul 2023
Response from Katelyn on 19 Jul 2023
Thank you for the great review we hope to see you again.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Katelyn on 19 Jul 2023
Thank you for taking time to leave a review. we hope to see you again!

6/10 Okay

Terri

Travelled with family
Disliked: Cleanliness
What we liked was the breakfast and the room itself but the cleanliness was a no but I have seen worst. When we were checking in the lady answering the phone was rude. Telling people calling that she had rooms but if you wanted one to just come in. Our room could have been really nice if we didn't find a perscription pill on floor, also we were not the only people who found pills on their floor a couple with a baby found pills on their floor too. The floor hadn't been vacuumed, there was food in fridge, hair on comforter, pubic hairs in tub and the toliet hadn't been cleaned there was black ring and black stuff coming down from inside rim. The mattress was way to soft on 1 side and it felt like mattress was tilted we took sheets off to turnover mattress and there were big yellow stains on both sides. Mattress was a little better after flipping. There was no fan in bathroom. The ice machine was broke on 3rd floor. The garbage piled up in can outside side door. The hallway was nice on 3rd floor. It could have been a real nice stay had our room been clean on checking in. I did take pictures. We stayed because we came in from NC and didn’t have time to look for another hotel because we were there to lay my grandma to rest. We won't be back we spent over 500 for room and it should have been clean.
Stayed 3 nights in Jul 2023
Response from Katelyn on 19 Jul 2023
Thank you for taking time to leave a review. I'm sorry the cleanliness of your room was unsatisfactory. Did you let the front desk know? we would have been more then willing to change rooms for you.

8/10 Good

Barbara

Stayed 1 night in Jul 2023
Response from Front Desk on 31 Jul 2023
Thank You for your comments, happy that you enjoyed your stay. Looking forward to seeing you on your next trip.

6/10 Okay

Paul

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We loved the pool and breakfast and the overall hotel stay. Staff was great. Only complaint is that the room was dirty and there were dirty towels hanging in the bathroom and shower. But i cleaned it up and it ended up being a comfortable stay.
Stayed 3 nights in Jul 2023
Response from Katelyn on 19 Jul 2023
Thank you for taking the time to fill out our survey. I'm glad the staff was able to make a positive impact after the disappointment in the cleanliness of your room.

2/10 Terrible

XIN

Stayed 1 night in Jul 2023
Response from Hampton Inn on 27 Jul 2023
Thank you for your feedback

8/10 Good

Gwyneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Jun 2023
Response from Jocelyn on 5 Jul 2023
thank you for your feedback.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service
We have nut and sesame allergies in our family. I was pretty disappointed to see an almond-based soap bar in the bathroom, as well as a sesame-based skin lotion. It made it unsafe for us, and it would make it unsafe for others in the same situation. Please consider using safer products. Thank you.
Stayed 1 night in Jun 2023
Response from Katelyn on 19 Jul 2023
Thank you for leaving a review. I'm sorry you were unable to use our products. Unfortunately we are unable to change them as they are a Hilton property standard.

10/10 Excellent

Joan

Stayed 2 nights in Jun 2023
Response from Katelyn on 19 Jul 2023
Thank you for the great review we hope to see you again.

8/10 Good

Elizabeth

Stayed 1 night in Jun 2023
Response from Jocelyn on 1 Jul 2023
thank you for the great rating.

4/10 Poor

Daniel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly, not very knowledgeable on area / events in area. Facility was run down, elevator was broke, rooms needed updating / repairs.
Stayed 1 night in Jun 2023
Response from Katelyn on 19 Jul 2023
Thank you for taking the time to leave a review. Some of our staff is not from the area but we try to learn about the events. we are currently working on updating are property and would love to have you again.

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jocelyn on 23 Jun 2023
thank you for the great review.

8/10 Good

M I

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is no cable in the hotel anywhere.
Stayed 3 nights in Jun 2023
Response from Jocelyn on 5 Jul 2023
Im sorry that we have no cable but thank you for the great rating.

10/10 Excellent

Maryann

Travelled with family
Liked: Cleanliness, staff & service
EXCELLENT!
Excellent stay! Kids loved pool and breakfast! Will stay again in August and will call hotel directly!!
Stayed 1 night in Jun 2023
Response from Jocelyn on 21 Jun 2023
Thank you for your feedback and We will see you in August.

2/10 Terrible

Nathan

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
I want to start by saying this Hampton inn is a poor reflection of how great this room could have been. Poorly maintained facility. During my stay I saw the front desk tell another Hotel patron that their dogs are going to be sent to animal control if they don't find another place to stay. This is a pet friendly hotel in fact I had my dog with me over the week long stay. I was absolutely shocked at how they dealt with this I overheard they had 3 days booked up Unfortunately that was not the only issue of my stay. When I first arrived on Tuesday night late the last at the front desk was not nice at all and claimed that my hotel room wasn't going to be available because I booked through a third party vendor. I let her know that I contacted the hotel directly after booking to confirm my room and had to show her my room booking to confirm the study that I had booked for my stay. On the walls of the hotel and in the room it says all you have to do is ask for your room to be serviced with towels or a regular service. I called on Thursday and asked for a service and was told they are gone for the day and since it's the weekend I get will not service my room. I was confused because this is the first time I have ever had to ask for service let alone be told no. I then the next day had to go to the front desk and request a service a second time Also items in the room were broken and "on the to do list"- could not hang up my clothes for the wedding I was in town for.
Stayed 5 nights in Jun 2023
Response from Katelyn on 19 Jul 2023
We are currently working on updating our property and working with our housekeeping staff to ensure housekeeping is always available upon request.