Front of property – evening/night
Check availability

Reviews of Surval Boutique Olive Estate

4 out of 5
Surval Boutique Olive Estate
Cango Caves Road, R328, Oudtshoorn, Western Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 10 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jacobus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Ashley, Vancouver, Canada

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful property and the room was amazing. It felt super safe and we had no complaints with the venue. We did find that the staff weren’t as personable as some of the other places we stayed during our trip, but they were still helpful and polite. The only complaint we had was that we had booked an olive tour the night prior, and we were told it was a 45 minute tour with a tasting. We waited half an hour for the tour and was picked up in a pickup truck and driven around for 25 minutes on the grounds with no tasting. They guy had told us it was his day off, and although polite, we did not feel this tour was as advertised and would not have paid for it if they had told us the tours don’t run on weekends (which seemed to be the case since it was his day off apparently). Felt like they were just trying to make more money by booking it. Also, upon check out, originally the total came to what we owed for the accommodation and our food and drinks while there, I had said I paid for the accommodation online and she instantly changed the total to just our food and drinks. I found this odd she didn’t ask to see proof of payment or said anything about it. Felt almost like maybe just trying to see if I would pay the full amount without questions? Just seemed odd from a behaviour and professional standpoint. This venue is lovely and this should not deter anyone from booking, just some concerns with the professional practices
Stayed 2 nights in Oct 2019

10/10 Excellent

basil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customers
Excellent stay...good service and comfort with great food offering and access. All round very good quality, friendly hospitality
Stayed 2 nights in Sep 2019

6/10 Okay

rams1981, London

Great location but not as good as hoped
Lovely location and setting. Staff at check in not as good as at dinner. Strange smell in room which was ok size.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
A bit of a disappointment
We stayed here for 3 nights. The positives. It’s a fabulous spot, wonderful scenery and a good restaurant with lovely views. But - and this is a point many travellers have made before me - the service just isn’t up to it. An indifferent welcome at the front desk when we arrived, difficulty getting any of the staff to serve us drinks as we sat outside (next to the restaurant itself), and unclean public furniture around the property. It all feels a bit unloved. This establishment could be 5 star with a bit more structure and staff training. I hope they get there some day.
Stayed 3 nights in Jan 2018

10/10 Excellent

Pam, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slice of Heaven
This was a lovely place in all regards
Stayed 1 night in Nov 2017

10/10 Excellent

Goh KB, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel surrounded by activities
A fantastic hotel to relax. If you are adventurous, there are many activities like bungee, flying fox etc to enjoy. Also, a great honeymoon location.
Electric bed to keep warm
Stayed 1 night in Jul 2017

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olive Estate near Cango Caves
Location is a bit remote, but the property is located amidst beautiful olive trees. Convenient for visiting Cango Caves. Our only caveat is the extreme slowness of service at dinner, even when the restaurant wasn't full. Need to improve service.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views from the back of hotel restaurant/pool areas, our room however was next to the main car park and a minibus parked right out side our room. So no view for us. We did ask for a different room, informed none were available.

10/10 Excellent

Celest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, food and staff
Beyond our expectations. The photos do not show the beauty and tranquility of this gem boutique hotel. The food alone is worth the drive. Fantastic! Friendly staff, we loved it! Wish we could have stayed 2 Nts.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much more than it appears from the road
Excellent accommodation, beautiful view, quality rooms and attentive staff. What more can I say? Would definitely come back again but for longer

10/10 Excellent

Carlo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Semy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito
Fui bem recebido , o lugar é magnifico , area verde, restaurante, area de lazer , piscina , academia, uma area para leitura olhando as montanhas e bebendo um bom vinho. Unica sugestao poderia melhorar é o cafe da manha !
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Dunkles Zimmer ohne Aussicht!! Kein Mineralwasser im Zimmer
Stayed 1 night in Nov 2019

10/10 Excellent

Kristina, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswert!
Wir haben das Hotel für eine Nacht gebucht und sind absolut zufrieden. Die Zimmer sind sehr modern und neuwertig eingerichtet und absolut sauber. Die Lage des Hotels inmitten einer Olivenplantage ist sehr schön. Auch das Frühstück und Abendessen waren sehr lecker.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passt alles
Wunderschöne Anlage, freundliches Personal und Klasse Restaurant.
Stayed 1 night in Jan 2018