Classic Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews of Le Germain Hotel Ottawa

4 out of 5
Le Germain Hotel Ottawa
30 Daly Avenue, Ottawa, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 685 out of 887 reviews" "
Rating 8 - Good. 141 out of 887 reviews" "
Rating 6 - Okay. 33 out of 887 reviews" "
Rating 4 - Poor. 19 out of 887 reviews" "
Rating 2 - Terrible. 9 out of 887 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy to locate and spacious clean up to date rooms. Highly recommend.
Stayed 2 nights in May 2024

10/10 Excellent

The Physio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Ines

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in May 2024

10/10 Excellent

Eyal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome
Stayed 1 night in May 2024

10/10 Excellent

JAMES, Richmond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and location
Stayed 2 nights in Apr 2024
Response from Malak on 4 May 2024
Dear James,We deeply appreciate your fantastic 5 out of 5 review. Your feedback is incredibly valuable to us and motivates us to continue delivering exceptional experiences. We're thrilled to hear that your stay was so enjoyable, and it would be our utmost pleasure to have you with us again in the future.warm regards,Malak

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt luxurious!! Beautiful, friendly, helpful staff team! Thank you for the good coffee , directions to U Ottawa and the help!!
Stayed 2 nights in Apr 2024
Response from :Lamia on 20 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a luxurious experience with us and that our staff made your visit memorable with their friendliness and helpfulness. We take pride in providing top-notch service and it's wonderful to know that we hit the mark with you. We're glad you enjoyed our coffee and that we could assist you with directions to U Ottawa. It was our pleasure to help make your stay enjoyable, and we hope to welcome you back again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel…. Hidden gem, perfect location and much quieter than I expected being so close to Rideau.
Stayed 2 nights in Apr 2024
Response from Malak on 4 May 2024
Dear Steve,We're thrilled to read your great review! It sounds like you stumbled upon our hidden gem nestled in the heart of the city. Creating a serene haven amidst the vibrant energy of Rideau is our aim, and we're delighted that you found it to be much quieter than expected. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another wonderful stay soon!warm regards, Malak

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It well appointed with beautiful finishings but most of all it was super convenient for where I needed to be for my three days in Ottawa and within minutes of walking distance.
Stayed 3 nights in Apr 2024
Response from Malak on 4 May 2024
Dear Shirley,We're thrilled to hear that you found our hotel well-appointed with beautiful finishings and that it met your needs during your three days in Ottawa. Convenience is key, and we're delighted that our location proved to be super convenient for you, with easy access to where you needed to be within minutes of walking distance. Your satisfaction is our top priority, and we're grateful for your feedback. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Tara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to mall & market
Stayed 2 nights in Apr 2024
Response from Malak on 4 May 2024
Dear Tara,We're delighted to hear that you found our location convenient, with easy access to the mall and market. Providing a prime location for our guests is one of our top priorities, and we're thrilled that it enhanced your experience with us. We hope to have the pleasure of hosting you again in the future!Best regards,Malak

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean hotel. Good service. Good location
Stayed 1 night in Apr 2024
Response from Malak on 4 May 2024
Dear Roman,Thank you very much for your positive feedback! We're thrilled to hear that you found our hotel to be very nice and clean, and that you were pleased with the level of service you received. Our team works hard to maintain high standards of cleanliness and to provide excellent service to all our guests. We're also glad to know that you found our location to be convenient. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.warm regards,Malak

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and friendly staff.
Stayed 1 night in Apr 2024
Response from Malak on 4 May 2024
Dear Terry ,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our property to your liking. Our team takes great pride in providing a friendly and welcoming atmosphere, so it's wonderful to know that you felt well taken care of during your time with us. We look forward to welcoming you back again in the future!Warm regards,Malak

10/10 Excellent

Brad

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 2 nights in Mar 2024
Response from Katie on 5 Apr 2024
Hello Brad, Thank you so much for taking the time to review us! This makes our team's day! We will make sure to continue delivering our wonderful service.- Katie and Le Germain Ottawa team.

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Room is clean ans the restaurant is excellent.
Stayed 1 night in Mar 2024
Response from Katie on 5 Apr 2024
Dear Paula, Thank you so much for your review! The team is so happy to know you loved our room and restaurant. We can't wait to see you again in the future.- Katie and Le Germain Ottawa team.

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Turn down service
Stayed 1 night in Mar 2024
Response from Katie on 5 Apr 2024
Dear Elizabeth, Thank you so much for staying with us and for your review! - Katie and Le Germain Ottawa team.

10/10 Excellent

valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area felt unsafe, but I don't know Ottawa well. It may very well have been fine. Just the surroundings looked run down.
Stayed 1 night in Mar 2024
Response from Lamine on 8 Apr 2024
Hello Valerie,Thank you for taking the time to write to us about you recent experience with us. I would like to assure you that the area is safe, our hotel is 5min away from the parliament and the Byward market where all the fun is so I can guarantee you that it is safe. We look forward for your next visit to Ottawa and you are more than welcome to our hotel. Best Regards,

10/10 Excellent

Giovanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, modern and very secure. That being said, the best part of our experience was the staff. We stayed for 5 days. Everyone from front desk, valet, room service and housekeeping were amazing!
Stayed 5 nights in Mar 2024
Response from Emma on 18 Mar 2024
Dear Giovanna,We are delighted to hear that our staff made your stay memorable. We strive to provide exceptional service across all departments, from the front desk to housekeeping. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emma on 13 Mar 2024
Dear Valerie,We hope you had a great time with us and we look forward to seeing you again !!

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be back whenever I am in town. It was clean and beautifully furnished. Heated bathroom floors were a nice surprise.
Stayed 1 night in Mar 2024
Response from Lamine on 9 Mar 2024
Dear Brendan,We're thrilled to hear that you had such a wonderful experience during your stay! Thank you for your kind words about our cleanliness, beautiful furnishings, and the delightful surprise of heated bathroom floors. We can't wait to welcome you back next time you're in town. Until then, safe travels!

8/10 Good

Pietro, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lamine on 9 Mar 2024
Dear Pietro,Thank you for taking the time to leave us a review! We truly appreciate your feedback and hope to have the opportunity to welcome you back again soon. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

10/10 Excellent

elaine

We had a little trouble getting internet access but a question to the front desk resulted in a call from a tech support person who was able to talk us through a fix. Lovely room, easy parking, great towels.
Stayed 1 night in Mar 2024
Response from Lamine on 9 Mar 2024
Dear Elaine,Thank you so much for taking the time to leave a review! We truly appreciate your feedback. We're glad to hear that despite the initial hiccup with the internet access, our team was able to assist you promptly and efficiently. We're delighted that you enjoyed your stay, found the room lovely, parking convenient, and appreciated our plush towels. We hope to have the pleasure of welcoming you back soon for another enjoyable experience.

10/10 Excellent

Lei

Stayed 2 nights in Mar 2024
Response from Lamine on 30 Mar 2024
Dear Lei,Thank you for taking the time to leave us a review. Your feedback means a lot to us. We're glad you enjoyed your stay and hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean premises, well lit room, good amenities
Stayed 3 nights in Feb 2024
Response from Lamine on 26 Feb 2024
Dear Blake,We sincerely appreciate your kind words. Our team takes great pride in our rooms, and we are delighted to hear that you enjoyed all the amenities we have available. Your 5 out of 5 review means a lot to us. Positive feedback like yours truly motivates our team, and we look forward to the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Feb 2024
Response from Lamine on 27 Feb 2024
Dear Anthony,Thank you for taking the time to provide us with your feedback about your stay. Your input is greatly appreciated and valuable to us.We're thrilled to hear that you enjoyed your room and your overall experience at the hotel. We look forward to welcoming you back again in the future.Best regards,

6/10 Okay

Robert

Stayed 1 night in Feb 2024
Response from Lamine on 8 Apr 2024
Hello Robert,Thank you for taking the time to rate our hotel. Please let us know how we could make your stay more complete on your next visit, your comments help us a lot to improve our experience.Thank you,

10/10 Excellent

Jayde

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay and wonderful staff
Stayed 1 night in Feb 2024
Response from Emma on 20 Feb 2024
Jayde,We are very happy to know that your stay went well and that our staff was very attentive to your needs.We hope to see you soon !

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great food. Comfortable bed
Stayed 1 night in Feb 2024
Response from Emma on 20 Feb 2024
Hello Francis,Thank you so much for you comment ! We strive for perfection to match our guests !

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and unique modern design rooms with in floor heating!!
Stayed 1 night in Feb 2024
Response from Emma on 20 Feb 2024
Neil,We are very pleased to see that you have noticed the attention to detail we pay to the needs and comfort of our guests.We look forward to seeing you !

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Emma on 20 Feb 2024
Stephane,We hope you enjoyed your stay and that we will see you again very soon !

10/10 Excellent

Shoshana

Stayed 1 night in Feb 2024
Response from Lamine on 30 Mar 2024
Dear Shoshana,Thank you for taking the time to leave us a review and for the perfect rating. Your feedback is greatly appreciated and motivates our team. We're delighted to hear that you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lamine on 20 Feb 2024
Hello Liam,Thank you verry much for your comment, the 5 out of 5 make us and our team happy and want to do more for the future. We are looking forward to having you again with us.Thank you

10/10 Excellent

Marie-Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Emma on 20 Feb 2024
Marie-Eve,Thank you so much for your rate !It will be a real pleasure to welcome you again in our home !

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendliest staff of all the hotels I have ever stayed at
Stayed 1 night in Feb 2024
Response from Lamine on 6 Feb 2024
Dear Melissa, We sincerely appreciate your kind words and are delighted to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, who are dedicated to providing exceptional experiences for our guests. Your encouraging comments serve as great motivation for all of us. Thank you so much, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Isabel Cabrera, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great location walking distance to Byward market and mall.
Stayed 2 nights in Feb 2024
Response from Lamine on 6 Feb 2024
Hello Isabella,Thank you for your kind words! We're delighted you enjoyed your stay and are happy to hear you liked our staff. Your positive feedback motivates our team. Looking forward to welcoming you back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lamine on 6 Feb 2024
Hello James,We're thrilled to see the 5 out of 5 rating you gave us for your recent stay. Your positive review means a lot and encourages us to continue doing our best. Thank you for your kind feedback!

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to details
Stayed 2 nights in Jan 2024
Response from Lamine on 6 Feb 2024
Hello Valerie,Thank you for your review and for taking the time to leave a kind review. We're pleased that you enjoyed your stay, and we look forward to welcoming you back.

10/10 Excellent

sukhvir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lamine on 6 Feb 2024
hello sukhvir,We appreciate your time and for providing your valuable feedback. We're delighted to hear that you had a positive experience at Le Germain Ottawa, and we eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

Yik Fung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Emma on 23 Jan 2024
Mr. Yik Fung,It is a real pleasure to have welcomed you and to know that your stay has amply satisfied you !We hope to have the opportunity to see you again at our place !

2/10 Terrible

Cristiano

Stayed 3 nights in Jan 2024
Response from Lamine on 23 Jan 2024
Hello Cristiano,We want to apologize for not being able to meet your expectation judging from the note you gave us. Please let us know how we could help you and what were the issues you had and we will definitely find a solution. looking forward to hearing from you.Thank you,

10/10 Excellent

Jean-Raphael

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Emma on 23 Jan 2024
Dear Jean-Raphael,Thank you for giving us this good rating!We look forward to welcoming you back!!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lamine on 16 Jan 2024
Hello Chris,We are really happy to see the 5 out of 5 you gave us for you last stay with us. Thank you for this great review and we want you to know that it really means a lot to us and encourage us to continue and do our best.Thank you,

8/10 Good

Maddalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lamine on 16 Jan 2024
Hello Maddalena,We are really happy to see that you enjoyed your stay with us. Please let us know how we can make it a 5 out of 5 for your next stay with us and we will be delighted to do that for you.Looking forward to hear back from you and to welcoming you back with us.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lamine on 16 Jan 2024
Hello Michael,We are delighted to see the note and review you left for us after your visit to our hotel. It is really important to us to have your feedback as it boosts and encourage our teams to do more and better.Thank you,

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Lamine on 6 Feb 2024
Hello Anthony,Thank you for your 5* rating. We are pleased that you enjoyed your experience at Le Germain Ottawa, and we look forward to welcoming you again in the near future

10/10 Excellent

Allie

Liked: Staff & service, room comfort
Le Germain new year’s stay
Beautiful spacious room. Great service. Great location. Will stay here again.
Stayed 2 nights in Dec 2023
Response from Lamine on 5 Jan 2024
Dear Allie,We appreciate your time and for providing your valuable feedback. We're thrilled to learn that you enjoyed our beautiful spacious rooms, experienced great service, and appreciated our convenient location. Your positive comments mean a lot to us, and we look forward to the pleasure of hosting you again during your future visits.Kind Regards,

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lamine on 5 Jan 2024
Dear Genevieve,We appreciate your time and value your feedback. We're delighted to hear that you had a positive experience at Le Germain Ottawa, and we eagerly anticipate the opportunity to welcome you back in the near future.Kind Regards,

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lamine on 5 Jan 2024
Dear Melissa,Thank you for your 5-star rating. We're thrilled to hear that you enjoyed your experience at Le Germain Ottawa. We appreciate your positive feedback and eagerly anticipate the pleasure of welcoming you again in the near future.Kind regards,

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kunwar Mittu on 3 Jan 2024
Hello Deana,Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. We look forward to welcoming you back.Regards

10/10 Excellent

Theodora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and attractive decor, large desk, great lighting, comfortable bed, good sound insulation between rooms. Very pleasant and helpful staff.
Stayed 3 nights in Dec 2023
Response from Lamine on 29 Dec 2023
Dear Mr. Ruijs ,Thank you very much for taking the time to leave us a review. We are delighted to hear about your experience, and we hope to welcome you back soon.Regards,

10/10 Excellent

Shirley

Beautiful Hotel and staff were so friendly and helpful
Stayed 1 night in Dec 2023
Response from Lamine on 29 Dec 2023
Dear Ms. Marsh,Thank you for your kind words and for leaving us a 5 out of 5 review. Your positive feedback truly motivates our team, and we sincerely hope to welcome you back in the future.Warm regards,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and Great Value
Beautiful room, friendly staff, and got upgraded to a nicer room for free on check-in.
Stayed 1 night in Dec 2023
Response from Lamine on 29 Dec 2023
Dear Mr. Gurofsky,Thank you for the outstanding 10 out of 10 review! We are thrilled to hear that your stay went well, and it's truly gratifying to know that our team members played a significant role in making your experience enjoyable. Your positive comments inspire us to continue delivering exceptional service.We eagerly look forward to welcoming you back on your next visit.Thanks again,