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Reviews of Hampton Inn by Hilton Ottawa Airport, ON, CN

2.5 out of 5
Hampton Inn by Hilton Ottawa Airport, ON, CN
2869 Gibford Drive, Ottawa, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 776 out of 1193 reviews" "
Rating 8 - Good. 309 out of 1193 reviews" "
Rating 6 - Okay. 66 out of 1193 reviews" "
Rating 4 - Poor. 16 out of 1193 reviews" "
Rating 2 - Terrible. 26 out of 1193 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from GL on 27 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Chun Xia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast.
Stayed 2 nights in May 2024
Response from GL on 27 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from GL on 27 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate for pre flight starting point
Stayed 1 night in May 2024
Response from GL on 27 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was as expected but the dogs barking was annoying.
Stayed 1 night in May 2024
Response from GL on 24 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere was great everyone was friendly and helpful. Would definitely stay ther again
Stayed 2 nights in May 2024
Response from GL on 24 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from GL on 24 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Anantkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Services
Stayed 1 night in May 2024
Response from GL on 24 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was quite a bit of noise in the corridor made I believe by other guests
Stayed 1 night in May 2024
Response from GL on 27 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Nan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good hotel. But there are no blackout curtains in the room, so you will have to wake up earlier in the morning at summer.
Stayed 1 night in May 2024
Response from GL on 24 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Rakhi

Liked: Cleanliness, staff & service, property conditions & facilities
Less space for seating for breakfast. same options for hot breakfast. No options for guests with dairy allergies, especially for hot breakfast and baked food options. Fewer options for vegetarians as compared to nonvegetarian options.in hot breakfasts.
Stayed 3 nights in May 2024
Response from GL on 24 May 2024
We're sorry you didn't enjoy your stay. However, we appreciate your feedback and will be passing it along to the appropriate departments.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
They allowed me to check in early the check staff were very happy and friendly
Stayed 1 night in May 2024
Response from GL on 22 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Georgia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff and helpful Good breakfast!
Stayed 1 night in May 2024
Response from GL on 22 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Joe

Very nice property; exceptionally clean, very good breakfast included. Pool was excellent.
Stayed 6 nights in May 2024
Response from GL on 22 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GL on 22 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the complimentary breakfast. But I had tried to book an early check in and late check out. They told me it couldn’t be done till the day of. I called at 5:45am for a late check out and was told they couldn’t because it was already taken.
Stayed 3 nights in May 2024
Response from GL on 22 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Kishore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from GL on 22 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

6/10 Okay

Michael

Stayed 1 night in May 2024
Response from GL on 22 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

ALLARKKUMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this property
Stayed 1 night in May 2024
Response from GL on 22 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom had no exhaust fan so shower dispensers came unglued and fell off wall, and walls, mirror, and ceiling were too wet after showers. I may never stay at a Hampton Inn again.
Stayed 4 nights in May 2024
Response from GL on 17 May 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good parking and easy access to city via car. All this on top of lovely service
Stayed 2 nights in May 2024
Response from GL on 15 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in May 2024
Response from GL on 15 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Robbin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from GL on 15 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GL on 15 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and close to the airport
Stayed 4 nights in Mar 2024
Response from gl on 13 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hoping there would be a restaurant or at least a coffee shop on the premises.
Stayed 1 night in May 2024
Response from GL on 13 May 2024
Thank you for your feedback, we are glad you enjoyed your stay. Unfortunately, we just have breakfast available on site. However, there are walking distance restaurants.

10/10 Excellent

Farrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and very courteous. Even when I stupidly couldn't figure out how to open the drain in the bathroom sink. DOH! I would stay there again!
Stayed 2 nights in May 2024
Response from GL on 13 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from gl on 13 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in May 2024
Response from GL on 8 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Harry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I would recommended to anybody
Stayed 2 nights in May 2024
Response from GL on 7 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

gregory

Liked: Cleanliness, staff & service
Na
Stayed 1 night in May 2024
Response from GL on 6 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GL on 7 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
5 mins from airport
Stayed 1 night in Apr 2024
Response from GL on 6 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Tyrone, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check out time.
Stayed 1 night in May 2024
Response from GL on 6 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service
Stayed 1 night in May 2024
Response from GL on 3 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Antara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great
Stayed 1 night in May 2024
Response from GL on 3 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Krista

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GL on 6 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

6/10 Okay

Sherry

Travelled with family and small children
Liked: Staff & service
The pool was dirty and over clorinated, the room furnace was dirty and it was blowing cold air which we had to get turned off...
Stayed 1 night in Apr 2024
Response from GL on 2 May 2024
We're sorry you didn't enjoy your stay. However, we appreciate your feedback and will be passing it along to the appropriate departments.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Feb 2024
Response from GL on 30 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet hotel for the most part - can sometimes hear doors being opened/closed, but generally good. Nice comfortable bed, breakfast is great and parking is free!
Stayed 2 nights in Apr 2024
Response from GL on 29 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff.
Stayed 1 night in Apr 2024
Response from GL on 29 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Perfect for our needs. Breakfast was good for my husband, I would have appreciated some gluten free options for myself.
Stayed 1 night in Apr 2024
Response from GL on 29 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

4/10 Poor

Carolyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was excited to go on a long weekend trip with my mom. Unfortunately, the second we got there it didn’t go as planned. When checking in, the front desk wasn’t polite at all. We checked in about 3:30-4pm. So not late. She didn’t say hi, how are you. Nothing just, name? Didn’t tell us our room number, or about breakfast. Got to the room and it was fine. The following day we saw ants by the ice machine. Called down to let them know. They said they would send someone right away. They didn’t. Late that night the spill was gone but the ants where still there. Eventually they made it into our hotel room which was wall to wall with the ice machine. Hotel room issues included, the bathtub bottom didn’t seem clean, had build up of something. The tv and fridge didn’t work well and the internet sucked. All things we are paying for. The breakfast was pretty good, except I felt watched and judged by the staff the whole time as they were just standing by the door staring at everyone. Ants aside, the staff weren’t that pleasant and obviously didn’t enjoy their jobs. That being said I would not recommend or stay at that location ever again.
Stayed 2 nights in Apr 2024
Response from GL on 29 Apr 2024
Thank you for taking the time to provide feedback about your experience at Hampton Inn by Hilton Ottawa Airport.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Mohneesh

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GL on 29 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Shelley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the room and the friendliness
Stayed 2 nights in Apr 2024
Response from GL on 29 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Fay, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn't too spacious but it was very clean and quiet. The breakfast they offer is great, and the staff is friendly. You can't go wrong for a night's stay!
Stayed 1 night in Apr 2024
Response from GL on 24 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

2/10 Terrible

Erhi

Stayed 1 night in Apr 2024
Response from GL on 15 May 2024
We're sorry to hear that you didn't have a good experience. We'd love to know what could have been done differently.

8/10 Good

Cassandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The coffee could have been a little stronger lol. The pool was chilly for me Showers were hot Beds were comfy
Stayed 2 nights in Apr 2024
Response from GL on 24 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from gl on 24 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Lisa

Stayed 1 night in Apr 2024
Response from gl on 13 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.