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Great location but very noisy. Music, crowds, protests, event. It's all there all the time. Perhaps a different room next time.
It's a beautiful hotel.
Exceeded expectations!! Perfect location and a first class organization. Employees are friendly and helpful.
Beth
Stayed 4 nights in Mar 2024
Response from Sofia on 24 Mar 2024
Dear Beth, Thank you so much for your feedback! I appreciate you taking for taking the time to answer it. We are happy to hear that you had a wonderful stay with us. We hope you will come back soon.Kind regards,Front desk
Hello Lauren, Thank you so much for the nice feedback. We hope you will come back to us next time you visit Oslo Kind regards, Thomas at the front desk
It is centrally located. We visited in December so the Christmas markets were right opposite. Lived every thing about the hotel
AMIT
Stayed 2 nights in Dec 2023
Response from Front Desk on 3 Feb 2024
Thank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!
Dear James,Thank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!
Takk for at du tok deg tid til å svare på vår undersøkelse. Jeg er glad for å høre at du var fornøyd med oppholdet ditt. Velkommen tilbake neste gang!
6/10 Okay
Thomas
Travelled with family
12 Jan 2024
Liked: Cleanliness, staff & service
Wifi didn't work and internal radiator heat was not adjustable. Made the room extremely hot.
Thomas
Stayed 4 nights in Jan 2024
Response from Front Desk on 13 Jan 2024
Hello Thomas,Thank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Best regards,XuexueReception
This hotel is nothing but pure class that even the most elite of dignitaries would be impressed with. Incredible lobby, rooms, restaurants and staff.
Michael
Stayed 1 night in Dec 2023
Response from Frontdesk on 10 Jan 2024
Dear MichaelThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete
I think I was expecting more from the Grand Hotel. I found our other hotels in Oslo to have better rooms, breakfast, and amenities for cheaper. Hotel Bristol was much better.
Ethan
Stayed 2 nights in Dec 2023
Response from M. on 9 Jan 2024
Dear EthanThank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regardsFrontdeskMerete
6/10 Okay
Shadi
Travelled with family and small children
8 Jan 2024
Liked: Cleanliness, staff & service, amenities
The good location and good personals. The receptionist and restaurant and bar staff are very professional,kind and helpful.
The room was good and clean but after the first day ,they didn’t clean properly.
The swimming pool wasn’t open in Christmas time and even the first day was open ,had got problem and they did repair and was close.
Shadi
Stayed 3 nights in Dec 2023
Response from M. on 9 Jan 2024
Dear ShadiThank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regardsFrontdeskMerete
The hotel is very pleasant inside as well as outside. The doors of the hotel-rooms reminded me of the doors of a similar luxury Hotel in Lake Louise Canada. It is clean and the service personell are friendly and relaxed. We traveled with a cat and were assigned a special room for that that instead of carpeting has a pleasant clean wooden floor. If I have any complaints, it was that the plumbing of our bathroom needed to be fixed. Otherwise, since this probably was just an occasional error,
we strongly recommend this hotel. Location could not be better right in the center of Oslo between the Royal Palace and the Parliament buildings with the shopping right around the corner. If you go for New Years Eve remember that everything is closed on New Years Eve and New Years Day.
H. Miriam
Stayed 3 nights in Dec 2023
Response from M. on 9 Jan 2024
Dear MiriamThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete
2/10 Terrible
DAVID, Spring
5 Jan 2024
DAVID
Stayed 2 nights in Jan 2024
Response from Front Desk on 30 Jan 2024
Dear David,Thank you for taking your time to answer our survey. I am sorry to learn you were not satisfied with your stay, and I apologise for this. However, we appreciate your feedback, and we will improve for the future.
Dear OdedThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete
Response from Henriette, Front Office Manager on 24 Jan 2024
Dear Yuting, Thank you for taking your time to review your stay, we do appreciate it! We are happy to learn that you had a wonderful stay here with us, and we are looking forward to welcome you back!Kind regards,
10/10 Excellent
Li Li
1 Jan 2024
Li Li
Stayed 1 night in Dec 2023
Response from Frontdesk on 10 Jan 2024
Dear LiThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete
Response from Henriette, Front Office Manager on 24 Jan 2024
Dear Ali,Thank you for taking your time to review your stay here with us at Grand Hotel Oslo, We are happy to learn that you had a good stay here with us. We look forward to welcome you back! Kind regards,
Response from Henriette, Front Office Manager on 24 Jan 2024
Dear Alan, We are so happy to learn that you have chosen Grand Hotel Oslo as your favourite hotel! We are glad you enjoyed your stay, and we do hope to welcome you back some time soon! Kind regards,
Well maintained historic building. Employees are very professional and helpful. Unfortunately the rooms I saw have only showers - no bath. One has to walk a short stairs up to access elevators from the lobby, making it difficult for elderlies or for people with heavy bags. Hallways also have random stairs. Usually there is no bellman in the lobby, and it can be a hassle to open the heavy entrance doors. The front entrance would benefit from a redesign to limit cold air draft in the bar.
asfaw
Stayed 7 nights in Nov 2023
Response from Henriette, Front Office Manager on 24 Jan 2024
Dear, Thank you for taking your time to review your stay here with us. I am sorry to learn that your stay was not as expected. We do hope to welcome you back to show you more of the benefits of staying in our 150 year old Grand. And please just let us know in advance if you would like a room with a bathtub. Kind regards,
Wonderful stafff
My only concern was the bed was too soft and my back hurt in the morning
Wonderful hotel
James
Stayed 5 nights in Nov 2023
Response from Henriette, Front Office Manager on 24 Jan 2024
Dear James, I am thrilled to learn that you had a wonderful time visiting us here at Grand Hotel Oslo! Please let us know the next time you visit that you prefer a firmer bed, and we will try our best to make you feel more comfortable!We look forward to welcome you back! Kind regards,
10/10 Excellent
Andrew
28 Nov 2023
Andrew
Stayed 1 night in Nov 2023
Response from Frontdesk on 10 Jan 2024
Dear AndrewThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete
Book a junior suite. Modern, elegant and spacious. A beautiful old property with updated amenities.
Alan
Stayed 3 nights in Nov 2023
Response from Thomas on 29 Nov 2023
Dear Alan,Thank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!
10/10 Excellent
Tia
13 Nov 2023
Tia
Stayed 2 nights in Nov 2023
Response from Frontdesk on 10 Jan 2024
Dear TiaThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete
Dear Jessica,Thank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!
Beautiful 200 year old hotel, immaculately maintained. In the heart of the city next to the impressive Norwegian Parliament Building. Amazing smorgasbord breakfast in the Grand Palace Cafe was a highlight of my visit.
Fiona
Stayed 1 night in Oct 2023
Response from Front Desk on 7 Nov 2023
Dear ,Thank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!
Very helpful staff and everything is walking distance, restaurants and museums etc
Aadarshpreet
Stayed 10 nights in Sep 2023
Response from Front desk on 30 Oct 2023
Dear guest,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.
10/10 Excellent
Kalyan, Houston
17 Oct 2023
Kalyan
Stayed 4 nights in Oct 2023
Response from Front desk on 30 Oct 2023
Dear Kalyan,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.
6/10 Okay
shawn, MIDLOTHIAN
17 Oct 2023
Liked: Staff & service
Construction out our windows started at 7:00 in the morning. It was a loud grinding sound. There was no notice provided on the website of this construction which could be heard 7 stories up. When brought up to the front desk there was no accommodation made. The basic response: “ we cannot control the construction noises outside.” It was a disappointing end to a week long trip made through multiple Expedia bookings.
shawn
Stayed 1 night in Oct 2023
Response from Henriette on 18 Oct 2023
Dear Shawn, Thank you for taking your time to review your stay here with us at Grand Hotel Oslo. I am sorry to learn that you did not have a good stay, since you got woken up by the construction noise. Unfortunately the company on the other side of the street had not informed us that they were going to renovate and make noice early in the morning. If we had known we would of course have given you room in another side of the hotel, and asked them to start with the noise later in the day. It is understandable that this gave a bad ending to your trip. However, we do hope for your understanding that this unfortunately was out of our control, and that if you come back to Oslo we will have the pleasure of welcome you back. Kind regards,HenrietteFront Office Manager
Ideth was amazing. She went well above her requirements when checking us in. Super friendly and helpful!!
Room could have been cleaner! Removal of carpet stains is a start/must!
Great staff!!
Bill
Stayed 1 night in Oct 2023
Response from Johannes on 16 Oct 2023
Dear BillThank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind RegardsJohannesFront Desk
10/10 Excellent
Eilif
9 Oct 2023
Eilif
Stayed 2 nights in Oct 2023
Response from Henriette on 18 Oct 2023
Dear Eilif,Thank you for taking your time to review your time here with us. I am happy to learn that you had a Grand-Stay! Kind regards,HenrietteFront Office Manager
Everything about this hotel was perfect! The location is unbeatable, the staff was professional, friendly and extremely helpful, and the hotel was very comfortable and beyond beautiful. It is now my favorite hotel. Ever. First time to Oslo and was very impressed.
Jill
Stayed 1 night in Sep 2023
Response from Selma on 27 Sept 2023
Dear, JillThank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regards
Dear Greg,Thank you for taking the time to review.We appreciate the positive feedback, and hope to welcome you back in the future!Kind regards, Front desk team
6/10 Okay
Jonathan, London
Travelled with family
29 Aug 2023
Disliked: Amenities
A hotel with ideas of grandeur where building works are disruptive (particularly at 4am through the loading bay) and breakfast is served in an adjacent restaurant where the staff don’t care who the clients are. Disappointing.
Jonathan
Stayed 2 nights in Aug 2023
Response from Front desk on 17 Sept 2023
Dear Jonathan,Thank you for taking the time to review. We are sad to hear of your poor experience, and will send your feedback to the relevant departments to seek improvement. Kind regards, Front desk team
6/10 Okay
Brant
Travelled with partner
28 Aug 2023
Disliked: Property conditions & facilities
Extremely small rooms, lobby bar closes early, old, nothing remarkable
Brant
Stayed 3 nights in Aug 2023
Response from Selma on 29 Aug 2023
Dear BrantThank you for taking your time to answer our survey. I am sorry to learn you were not satisfied with your stay. I can see that there are several points where we failed to meet your expectations, and I apologise for this. However, we appreciate your feedback, and we will look into the mentioned comments to improve for the future, and not make the same mistakes again. I hope we will have the opportunity of welcoming you back the next time you are in Oslo so we can show you the hotel from a better side.Kind regardsFront desk
8/10 Good
Rob
24 Aug 2023
Rob
Stayed 3 nights in Aug 2023
Response from Front Desk on 6 Oct 2023
Dear Rob,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.Kind regardsFront Desk
Dear, WendyThank you for taking your time to respond to our survey. I appreciate your feedback. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Front desk
Dear, HughThank you for taking your time to respond to our survey. I appreciate your feedback. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regards
Great location, decent bed, likely better value properties nearby.
Mike
Stayed 4 nights in Aug 2023
Response from Selma on 22 Sept 2023
Dear Mike,Thank you for taking your time to answer our survey. I am sorry to learn you were not satisfied with your stay. I can see that there are several points where we failed to meet your expectations, and I apologise for this. However, we appreciate your feedback, and we will look into the mentioned comments to improve for the future, and not make the same mistakes again. I hope we will have the opportunity of welcoming you back the next time you are in Oslo so we can show you the hotel from a better side.Kind regards
10/10 Excellent
Angelina
12 Aug 2023
Angelina
Stayed 1 night in Aug 2023
Response from Front Desk on 6 Oct 2023
Dear Angelina,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.Kind regardsFront Desk
The location is the BEST.The breakfast was good ,could be better.No egg station and poor selection of danishes .
The rooms are clean and well sized.The bathrooms are clean but with no tubs.The front office reception staff are great !
Gary
Stayed 2 nights in Aug 2023
Response from Selma on 27 Sept 2023
Dear, GaryThank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regards