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Reviews of Hotel Garden Palace & Kansai Airport Spa

3 out of 5
Hotel Garden Palace & Kansai Airport Spa
1-3-51 Nakamachi, Izumisano, Osaka-fu

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 260 reviews" "
Rating 8 - Good. 133 out of 260 reviews" "
Rating 6 - Okay. 51 out of 260 reviews" "
Rating 4 - Poor. 16 out of 260 reviews" "
Rating 2 - Terrible. 1 out of 260 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit difficult for a foreigner who has not yet learned enough of the language to understand the "rules" of the property as the employees were also limited in communicating back, but it was a clean, comfortable place to stay.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Overpriced
Spa good, receptionist good, got to check in early bonus! Room old and dated! Corridor stank of smoke, noises could be heard from other rooms. If it wasn’t for the shuttle and spa I’d doubt they’d be in business! Very over priced!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel in a great location. Room was spacious and well designed and plenty of in room amenities. The communal amenities a bit lacking and the breakfast and on site bar /restaurant very over priced for the level of hotel. We had an incident at check out when we were charged for drinks that we did not have.. To be fair to the hotel they immediately rectified this once we showed them the signature was not mine but they may want to look at their billing system as clearly this very easy to do. All in all a very good hotel
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stopped over for the night
Dated old hotel is trying to rally. Rooms remain shabby and cell-like. The onsen hit spring saves the place. It’s refurbished and clean. Didn’t eat here but the menu looked good. Linens are very clean, which is all that mattered in the end, as we were merely stopping over for one night on the way elsewhere. Room cannot be smaller. Barely enough room to open a suitcase. Two people can’t walk past each other. Bathroom tub is deep, but the room itself is claustrophobic. Fixtures were new, and there’s a washlet bidet toilet. The hotel staff was friendly. There is only one shuttle per hour. We missed one from the airport by one minute. Had to take a train two stops away and then a taxi. Morning shuttle back to airport is very organized with nice medium and large sized vans. Not close enough to call this convenient. But at least it is possible to get there smoothly. Overall it’s forgettable, and not terrible.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The airport shuttle bus is the reason why I booked this hotel.
Stayed 1 night in Apr 2019

8/10 Good

LENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first stay
Friendly staff Food served good. Would stay again. Only thing difficult to get to. Shuttle service should be extended for longer hours. Onsen was good.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel with central temperature control, maybe good for someone but not for me, I prefer a little cooler but due to central temperature control, I can’t drop down the temperature
Stayed 1 night in Oct 2018

8/10 Good

Tang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Onsen Experience
This is my last stop over in Japan before I fly off. I choose this hotel because I wanted to go to the Onsen/ Hot spring. I plan to go to the Onsen in the late evening but was disturbed by a group of Chinese male guest near the lift area. Hence, I replan to go to the Onsen in the morning for a 20mins quick dip and back to my hotel room for a shower. The Onsen is closed at 10am in the morning, but to my disappointment the cleaner was there at 9am doing her washing. Oh my goodness. I am totally speechless.
Stayed 1 night in Oct 2018

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Older Japanese spa-type hotel. Rooms were kind of small and dated, but clean. TV channels were limited and only about 8 or 10 Japanese channels with no English.
Stayed 1 night in Oct 2018

8/10 Good

AG, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but restaurants and convince stores near by.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and knowledgeable. They were extremely helpful regarding transportation arrangements. The room was clean and comfy: my son loved having onsen every night, thanks to the availability of a private family onsen. The cafe was handy. Overall, it was a great experience.
Stayed 4 nights in Aug 2018

8/10 Good

Cathryn

Liked: Staff & service
Disliked: Property conditions & facilities
Great place for a soak, no other reason to stay
Stay for the onsen but dont expect much from the room. The onsen is sweet. The hotel has seen better days and could use a good cleaning and face lift.
Stayed 1 night in Jul 2018

6/10 Okay

Giancarlo, Venice

Liked: Cleanliness, staff & service
Close to Kansai.
Quiet hotel, without many pretensions, useful for those who have to take the plane to the Kansai airport. The free transfer service is very functional, which is however necessary to book. The indoor restaurant closes early in the evening. For those arriving late, it is therefore necessary to organize themselves in another way.
Stayed 1 night in Jun 2018

8/10 Good

Boon Siong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints for a last minute booking
Staff was amazingly courteous, & were able to communicate to us with their superior bilingual communication skills - a big plus for an English speaking customer traveling in Japan
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Non smoking rooms still smelt like smoke. Not as foreigner friendly as hoped. Room size was good and the pressure in showers were great.
Stayed 1 night in Nov 2017

6/10 Okay

Brad, Korea

Liked: Staff & service
Disliked: Room comfort
Staff Great, but avoid if there is a group there.
I arrived from the airport to catch the bus, the bus only runs after 3:00 pm. I happened to see the hotel bus at the airport stop picking up a group at 1:00 pm, Even though there was space on the bus, I was not allowed to ride on the bus. When we finally arrived at the hotel the lobby was packed with all the group guests. The hotel staff noticed and was quick to take care of us. Since there was only one elevator, the wait was about 15 minutes to get on the elevator with our luggage. The room was small, cramped and not very tidy. The bathroom was not clean and the carpet needed cleaning and vacuuming. We decided the use the spa, which was small and pleasant, and at the time we went there was no one there (because the group was eating in the dining area.) However, after dinner, many came to the spa and it was loud and unpleasant. The group at the hotel was loud in every area of the hotel (Spa, dining, hallways and elevators). Was not a relaxing stay before our early morning flight! The most endearing quality of the hotel was the kind workers at the front desk!
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing hotel
Chose the hotel as flying late into Kansai International airport (Osaka) & driving off to Wakayama the next morning. The hotel was near to the airport and not difficult to find by GPS after picking up the car at the airport. Staff is friendly and helpful. Had a relaxing onsen and rest overnight. Breakfast as ok.
Stayed 1 night in Jun 2017

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to KIX
The staffs were really friendly and the free shuttle from/to the airport was a plus. The only thing I don't like about this hotel is the sound insulation.

8/10 Good

TingFung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot spring hotel near Kansai Airport
This hot spring hotel is very close to the Kansai Airport and has a nearby shopping outlet. It offers free airport shuttle service. We ordered a Japanese-style lunch and reserved a private onsen session to relax before our return trip home. It was a nice experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a good value and the staff was excellent. The hotel shuttle was on time and the bus was spacious, clean, and comfortable.

6/10 Okay

Liege

Liked: Cleanliness, staff & service
Friendly Staff
The staff is very helpful and friendly, the hotel is very simple but clean. I did not try the onsen. The hotel offers free airport shuttle, it is about 20 min drive from Kansai. I would strongly recommend you use this free service, a taxi ride could cost you over 5000 yen - please phone ahead to arrange this. Breakfast was surprisingly good, but not cheap at 1200 yen. Handy for Kansai airport.

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close airport
Close to airport

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay. Nothing great about it. Breakfast was average. Rooms average however the staff were very helpful.

4/10 Poor

ozzie, w

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Close to airport. Aeroplane staff stay there
Hotel very old fashioned. Room had a slightly dank smell. Some small spider type bug in the room. Not good value for price.

8/10 Good

Taiyo, Tokyo

Liked: Cleanliness, staff & service, room comfort
Proper Japanese style Onsen by the airport!
Situated in rural residential area, the hotel has proper (not artificial or carried from elsewhere) Japanese style hot spa. Faculty itself is not exactly new and shows its age at places, but maintained well and very clean. Friendly and helping hotel staff were charming.

6/10 Okay

Verified traveller

6/10 Okay

yat ping

Disliked: Cleanliness, room comfort

4/10 Poor

Mary, Ohio

Disliked: Staff & service, property conditions & facilities
Disappointing
This hotel was not good for the price paid. Room was scuffed up (not dirty), just needs updating. After the desk clerk gave us the key, he did not direct us where to go. We had to wander around to find the elevator. Most of all, the Expedia reservation said that the room price paid included all taxes and fees. When we registered, we were charged a "city tax" of 150 yen each. The shuttle driver was puzzled about our reservation - don't think he could read English. We would highly recommend the Bellevue Hotel in the same area; much higher quality and a lower price.

4/10 Poor

Sue, Australia

Disliked: Property conditions & facilities, room comfort
Disappointing
The room & decor were badly dated. The staff were not very helpful with the exception of one lovely lady. It reminded me of Faulty Towers. We used our towels at the Onsen, & then wanted some dry towels - which we had to pay for for 300 Yen.

8/10 Good

Kit On, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Would be much better if more shuttle bus provided during rush hours

8/10 Good

cathy, orange county, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and onsite onsen.
Great airport hotel. At first, I thought it was in a weird location, but it didn't matter at all because I just needed it for airport proximity. The staff were especially helpful and friendly. I was surprised at how good the onsen was! What a great value.

8/10 Good

Moso, NZ

Liked: Cleanliness, property conditions & facilities, room comfort
Spa facilities great
Recommend this hotel around 15 min from the airport with great spa facilites. Staff had very modest English language skills but we muddled along and got there in the end. Shuttle to and from airport very reliable.

8/10 Good

Sherry, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
We stayed only one night as we were flying out next morning to another place. It was a little hard to find at night & room was small, but it was comfortable & clean. The staff very nice & helpful. I would stay there again!

10/10 Excellent

joy, washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Very friendly, and helpful staff. A few staff had no English, but most had enough English skills to make communication possible. I arrived early and dropped my luggage off and they allowed me to check in earlier. The area itself was bland, but I did find a Buddhist temple within walking distance. It was nice to have a shuttle to the airport and they were very prompt.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room small, bed not fantastically comfortable. Breakfast great but in a small room. Nice onsen made up for it. Very helpful staff. Good pickup/dropoff service from Kansai Airport.

6/10 Okay

Verified traveller

Liked: Staff & service
Nice hotel got shuttle bus servive
Front desk officer very friendly, can spoke English as well

6/10 Okay

Stella, Birmingham, UK

it's okay
My husband and I stayed one night to catch the next day's early flight. The shuttle bus is convenient however to get the hotel was not as easy as we thought, in particular with luggages. Japan has different train lines. The closest rail station is *Izumisano* which is on the Nankai line and you probably will experience a slow train with 20+ stops from Osaka. You may take a more direct JR line to *Hineno*, but then, you will need to walk ~3km unless take a taxi. The breakfast buffet is nice with both Japanese and western style. Since smoking is allowed at certain area and rooms, we did not like the smell in the lobby. Onsen is available in this hotel but we didn't try. We booked a double room which is quite small. To be fair, I have to admit after staying in a wonderful hotel in Takayama, our expectation was a bit high. All in all, it's okay but would not be the one we'd go again.

6/10 Okay

Soozie, Somerville

Disliked: Room comfort
Spa is what makes it.
No email address to communicate arrangements. Advertised airport shuttle runs mostly mid afternoon & early evening (not my morning arrival.) Taking train ($500 yen) from ( the island) airport two stops proved easy enough, where they then picked me up with shuttle. Room was very small & tight for two people with luggage. Restaurant very expensive & limited. So why stay here? The Spa was lovely: stone tiled large wash room, hot tub with doors to small garden, steam, sauna & bath. Men's I hear is even bigger & nicer. Great massage chairs top it off. Staff were very sweet; somewhat limited English.

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel. Excellent, helpful and friendly staff
Rooms were quite small.

8/10 Good

tj, Canada

Liked: Staff & service
Disliked: Cleanliness
Cigarette smoke and thin walls, good spa though
A few friends and I missed our flights back home, and so extended our time in Japan for a couple days. On the night before our *second* flight home, we made sure to stay close to the airport to avoid the same problems as before. This hotel was reasonably priced and had a spa for us to relax in before our flight the next day. We were forced to pay for another room since there were 3 of us, even though we were perfectly fine squeezing into a double room and paying for the extra occupancy. The extra room ended up making our stay more expensive than if we stayed at the hotel in the airport itself. Also, upon entry into our double room, we smelled heavy cigarette smoke and had to sleep through it and the snoring/talking of our neighbours next door. Though the room was small and unsatisfactory, we did enjoy the spa facilities, which were luckily included with the room and were open until 2am.

10/10 Excellent

Joan, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stop over on our way to Hiroshima .
We stopped close to the airport before going onto Hiroshima and departing Japan a week later.

8/10 Good

Mrs. B, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities
Osaka area Kansai airport hotel
I chose this hotel because of the free shuttle service from the airport. This is a modest hotel, small rooms (it's Japan so expect this) but clean & staff very nice. You get what you pay for, & this was a safe, convenient hotel for a woman traveling alone. I did not go into surrounding area so can't comment. Met my needs & price was right.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribly small rooms and beds
I don't enjoy staying there because of the room and bed size. Both are extremely small for comfort at all.

10/10 Excellent

Alex & Janet, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
The service staff are friendly and efficiency. Hotel location is good and within walking distance to eateries and Rinku town shopping belt. Will come back the same hotel, if we are in Osaka again.

10/10 Excellent

shanghai kid, Toronto, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Onsen and Helpful Staff
The room and and hotel itself are showing the age. But the hot spring Onsen is nice. In addition the staff are extremely helpful. We arrived after 11pm and called the hotel. They dispatched the shuttle right away. Will stay again for connecting flights or late arrials.

8/10 Good

K, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice Spa, not good for business
Nice Spa. Free. Near to KIX. Good breakfast