Property amenity

Reviews of Days Inn by Wyndham Osage Beach Lake of the Ozarks

2 out of 5
Days Inn by Wyndham Osage Beach Lake of the Ozarks
4755 Osage Beach Parkway, Osage Beach, MO

Reviews

7.2

Good

Rating 10 - Excellent. 208 out of 847 reviews" "
Rating 8 - Good. 306 out of 847 reviews" "
Rating 6 - Okay. 177 out of 847 reviews" "
Rating 4 - Poor. 86 out of 847 reviews" "
Rating 2 - Terrible. 70 out of 847 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Samuel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from M on 9 May 2024
Dear Samuel,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Cyndi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly. The room was musty, had very dated fixtures and furnishings, and was not cleaned thoroughly. For the price it was pretty much a good place to stay.
Stayed 1 night in Apr 2024
Response from M on 3 May 2024
Dear Cyndi,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We appreciate knowing the areas where we can improve. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 Good

Dale, Canon City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relaxing location
Stayed 1 night in Apr 2024
Response from M on 26 Apr 2024
Dear Dale,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Bree

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from M on 19 Apr 2024
Dear Bree,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Property in terrible condition
Stayed 2 nights in Mar 2024
Response from M on 29 Mar 2024
Dear John,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from M on 29 Mar 2024
Dear Andrew,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 22 Mar 2024
Dear Clarissa,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

6/10 Okay

Thomas

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Thin walls made using ear plugs necessary. Loved the "Espresso" option on the coffee machine!
Stayed 1 night in Mar 2024
Response from M on 22 Mar 2024
Dear Thomas,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 Poor

Judy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a musty smell in the hallway and room. Unclean tub.
Stayed 2 nights in Mar 2024
Response from M on 15 Mar 2024
Dear Judy,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

4/10 Poor

Jonathan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Someone knocked on my door at 11:30pm. As near as I could tell, their weren't very many other customers that night, so it may have been an intruder. The property has no elevator making it hard for a senior to get upstairs to the second floor. THERE WAS NO ADVERTISING TO STATE THERE WAS NO ELEVATOR.
Stayed 1 night in Mar 2024
Response from M on 8 Mar 2024
Dear Jonathan,Thank you for sharing the review. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better.Sincerely,Management Team

6/10 Okay

Mark

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My wife and I stayed in the sweat with the jacuzzi tub. The bathroom was small and outdated, had to fix the toilet multiple times. The jacuzzi tub mirrors needed to be replaced looked horrible. Couch was tourn and tattered needed to be replaced. The cleaning staff never came by and replaced towels gave up on them and got new towels myself. Over priced for no more than what the room was along with the service. Felt like the staff spent more time on there phones then doing there jobs. If your in a pinch for a room its ok other than that don't bother.
Stayed 2 nights in Mar 2024
Response from M on 8 Mar 2024
Dear Mark,We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. We highly value guest feedback, as we understand there is always room for improvement. On that note, we earnestly ask for another chance to host you better. Sincerely,Management Team

4/10 Poor

Matt

Response from M on 29 Feb 2024
Dear Matt,It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you could leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Brooke, branson

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a very clean hotel, very rundown inside and outdated. The pictures look nothing like the hotel itself. Too expensive for such a low quality place to stay
Stayed 1 night in Feb 2024
Response from M on 21 Feb 2024
Dear Brooke,Thank you for sharing your experience. Our primary goal is to provide all guests with an enjoyable experience. We apologize for any inconvenience caused. We are indeed taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Having said that, we would ask for another chance in the future to host you, and we will see to it that we deliver a flawless experience. Sincerely, The Management Team.

4/10 Poor

Jonathan

Business traveller
Disliked: Amenities, property conditions & facilities
Not a family friendly place, price was good for what it was.The police were patrolling the neighborhood often, which sounds good, but there must have been a reason.
Stayed 1 night in Feb 2024
Response from M on 13 Feb 2024
Dear Jonathan,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from M on 13 Feb 2024
Dear Jill,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Marissa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It was okay. The dressers in the room were broke and the shower handle as well. Maintenence fixed it but i didnt love that it came off. The pool was also down and it was the entire reason we chose this hotel.
Stayed 1 night in Feb 2024
Response from M on 9 Feb 2024
Dear Marissa,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 Terrible

Nick

Stayed 1 night in Jan 2024
Response from M on 22 Mar 2024
Dear Nick,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Would
Clean, but Some updates needed. Breakfasr was not much For cost, should have been better. At least get another waffle maker and grown up cold cereal
Stayed 1 night in Jan 2024
Response from M on 1 Feb 2024
Dear Guest,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M on 25 Jan 2024
Dear Benjamin,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and we felt safe. The staff was very nice. Had a good breakfast. You can make your own waffles, and they are good. The only reason I gave only 4 stars was the bed was hard. I have a bad back and a firm bed makes it very difficult for me. Otherwise good stay.
Stayed 2 nights in Jan 2024
Response from M on 25 Jan 2024
Dear Charlotte,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for overnight Dr visit
The electric plugs top socket didn't work but nightstands plugged in bottom did...and had built in plug ins and USB so had enough with extra bar I brought...they need to fix that...
Stayed 1 night in Jan 2024
Response from M on 17 Jan 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience with the electric plug in your room. Our maintenance team will address the issue promptly to ensure a seamless experience for future stays. We appreciate your understanding and hope to welcome you back soon.Best Regards,Management Team

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from M on 17 Jan 2024
Dear Sandra,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed our stay!
Stayed 1 night in Dec 2023
Response from M on 22 Dec 2023
Dear Kevin,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from M on 7 Dec 2023
Dear Theresa,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Kim

Travelled with partner
Hair was in bathroom around floor.
Stayed 1 night in Nov 2023
Response from M on 1 Dec 2023
Dear Kim,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We have noted your feedback in regard to the bathroom cleanliness and we will certainly communicate your concerns to our top ownership. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Cindy

Travelled with group
Nice stay!
Stayed 1 night in Nov 2023
Response from M on 23 Nov 2023
Dear Cindy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Walt

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M on 23 Nov 2023
Dear Walt,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

2/10 Terrible

Verified traveller

Disliked: Staff & service
We didn’t even get to stay there because our room wasn’t ready. Staff was horrible to us. We needed to check in early and called to confirm we could check in at one and when we got there they wouldn’t let us check in until after 3.
Stayed 1 night in Nov 2023
Response from M on 9 Nov 2023
Dear Guest,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. Clean. Breakfast was very minimal, no toaster. We were by the door so a lot of traffic and Noice until Midnight.
Stayed 1 night in Nov 2023
Response from M on 9 Nov 2023
Dear Joseph,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Yolanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Days Inn was quiet, comfortable and convenient. Price was reasonable for the night and had a good selection for breakfast. Would stay there again.
Stayed 2 nights in Nov 2023
Response from M on 9 Nov 2023
Dear Yolanda,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a short stay.
Very nice hotel for a short weekend stay. Friendly and accommodating staff. Especially if you are disabled. Good breakfast. Soft beds. Good value.
Stayed 2 nights in Oct 2023
Response from M on 9 Nov 2023
Dear Robert,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

4/10 Poor

Brian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was kind. First room toilet would not flush. Both room showers where filthy with hair and soap scum. Second room, had an adjoining room, and I could see the light under the door. The couch was torn, there was a chemical stench throughout the hotel, and the walls had many poorly patched holes.
Stayed 2 nights in Oct 2023
Response from M on 2 Nov 2023
Dear Brian,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly it was comfortably and clean
Stayed 2 nights in Oct 2023
Response from M on 2 Nov 2023
Dear Nina,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Gregory J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from M on 2 Nov 2023
Dear Gregory,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Azaruddin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from M on 20 Oct 2023
Dear Azaruddin,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Michael

Stayed 2 nights in Oct 2023
Response from M on 20 Oct 2023
Dear Michael,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Kenneth

Travelled with partner
Good location needed an elevator
Stayed 1 night in Oct 2023
Response from M on 20 Oct 2023
Dear Kenneth,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

6/10 Okay

Sandra

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom not clean. Phone in disrepair. Carpet not clean other than direct traffic area.
Stayed 1 night in Oct 2023
Response from M on 20 Oct 2023
Dear Sandra,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We have noted your feedback in regard to the cleanliness of our property and have communicated it to the housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Everyone deeply regrets the inconvenience. It has always been our priority to keep the property clean and top-notch. Going forward we will strive to adopt the best hygiene standards possible, and keeping your feedback in mind, we will use a more stringent approach from hereon. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was water all over the bathroom floor. A non-English speaking person mopped it up, and nothing more was done; no one came to check to see why the water was there. The sink faucet goes to either hot or steaming hot - no cold. The rooms around us create an incredible amount of noise. If we hadn't already paid, we would have gone elsewhere. This is not what we expected from a Wyndham property. :(
Stayed 1 night in Oct 2023
Response from M on 13 Oct 2023
Dear Elizabeth,We sincerely apologize for the inconvenience you experienced during your stay. We have taken your feedback to heart and are taking steps to address the issues you raised. Thank you for bringing these concerns to our attention. We value your feedback and appreciate you staying with us.Sincerely,Management Team

8/10 Good

Bryan

Stayed 3 nights in Sep 2023
Response from M on 13 Oct 2023
Dear Bryan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Tracy

Travelled with group
Disliked: Property conditions & facilities
Shower was broken and no one ever came to fix. We had to use own channel locks to utilize.
Stayed 1 night in Sep 2023
Response from M on 21 Sept 2023
Dear Tracy,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible rooms
Rooms had a musty smell. Over priced for the quality
Stayed 1 night in Sep 2023
Response from M on 21 Sept 2023
Dear Brian,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Patricia

Travelled with partner
Disliked: Cleanliness, amenities
The bed sheets were dirty, and after several hours of waiting, I just made the bed myself. The sink area was full of old food and the wall and outlet were filthy. The sheets that I had just gotten from housekeeping smelled like fried food and cigarettes. Will not stay there again.
Stayed 2 nights in Sep 2023
Response from M on 14 Sept 2023
Dear Patricia,We’re alarmed to hear that you felt cleanliness wasn’t up to par. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities, especially amid such a global outbreak where guests are all more concerned about their overall well-being and safety. We are extremely sorry for letting you down this time! But we have it in us to improve and we request you to give us another chance to earn back your businessSincerely,Management Team

8/10 Good

Brad

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from M on 14 Sept 2023
Dear Brad,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

melissa

Stayed 1 night in Sep 2023
Response from M on 14 Sept 2023
Dear Melissa,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

6/10 Okay

Sam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water, took two cold showers
Stayed 1 night in Aug 2023
Response from M on 8 Sept 2023
Dear Sam,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

Karen

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from M on 1 Sept 2023
Dear Karen,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Darryl

Travelled with family
Nice property
Stayed 2 nights in Aug 2023
Response from M on 1 Sept 2023
Dear Darryl,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Cassie

Stayed 1 night in Aug 2023
Response from M on 1 Sept 2023
Dear Cassie,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
It met our needs for a short getaway.
Stayed 2 nights in Aug 2023
Response from M on 1 Sept 2023
Dear Rebecca,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team