Check in was supposed to be 5 which is already a late check in compared to other hotels in the area. Arrived at 5:15 pm. Room still not available. Over an hour went by and still not been given our keys. After explaining my frustration with the clerk she then stated for the fifth time it would only be a few more minutes and that Amanda could make it right in the morning. After speaking to Amanda, she never made it right and “only” offer was a late check out, not able to use since I had leave at 6am day of the checkout anyway. The room the entire week smelled like pepper spray. Room service was great but management could some help.