Exterior
Check availability

Reviews of WoodSpring Suites Davenport FL

2.5 out of 5
WoodSpring Suites Davenport FL
702 Champions Drive, Davenport, FL

Reviews

6.6
Rating 10 - Excellent. 164 out of 516 reviews" "
Rating 8 - Good. 95 out of 516 reviews" "
Rating 6 - Okay. 84 out of 516 reviews" "
Rating 4 - Poor. 68 out of 516 reviews" "
Rating 2 - Terrible. 105 out of 516 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mary Ellen, Brooklyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival to my room, immediately saw ROACHES everywhere. General Manager was notified, and he saw no problem. I WILL NEVER STAY HERE! Or any Woodspring Suites after this!
Stayed 2 nights in May 2024
Response from Carlos Rodriguez GM on 24 May 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Carlos Rodriguez GM on 20 May 2024
Thank You!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 2 nights in May 2024

10/10 Excellent

Laureen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place! Love Love Love!!!
Stayed 1 night in May 2024
Response from Carlos Rodriguez GM on 10 May 2024
Thank you!

2/10 Terrible

Marian

Stayed 1 night in May 2024

8/10 Good

Robert

Stayed 2 nights in Apr 2024
Response from Carlos Rodriguez GM on 30 Apr 2024
Thank You!!

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carlos Rodriguez GM on 22 Apr 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.Sincerely, Carlos Rodriguez- General Manager

10/10 Excellent

Laureen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great Customer Service!!!
Stayed 1 night in Apr 2024
Response from Carlos Rodriguez GM on 15 Apr 2024
Thank You!!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fault of your own with them dogs and those hotel rooms bark all night. Plus, it’ll be nice if you have iron in the room other than that, everything else was perfect staff very professional very clean
Stayed 7 nights in Apr 2024
Response from Carlos Rodriguez GM on 29 Apr 2024
We will try to do better.

2/10 Terrible

Carol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This probably has German roaches in our room. People was arguing in parking lot outside. Moving trucks in parking lot. Not a safe spot for family. Roaches crawling on bed too. Don’t do it.
Response from Carlos Rodriguez GM on 22 Apr 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager

10/10 Excellent

Ben

Stayed 1 night in Apr 2024
Response from Carlos Rodriguez GM on 29 Apr 2024
Thank You!!

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff the rudest I’ve ever met
Response from Carlos Rodriguez GM on 24 May 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

6/10 Okay

monica, Washington

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Convenient location Staff rushing customers to leave No perks Not flexible when asked for 1 hour check out experience
Stayed 3 nights in Mar 2024
Response from Carlos Rodriguez GM on 29 Mar 2024
"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve. CRodriguez@sandpiper.us.com. Sincerely, Carlos Rodriguez- General Manager"

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property for a business trip and it met my needs based on location and proximity to major roadways, walkability to various food options nearby, ease of check-in, utility of the room, and safety of the property. I would stay there again if the need arose.
Stayed 3 nights in Mar 2024
Response from Carlos Rodriguez GM on 27 Mar 2024
Thank you.

4/10 Poor

raymond

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The restroom in the lobby was not allowed to be used, the coffee pot in lobby was not working, the room has a kitchen with no utensils. The hotel was being used by homeless. I don't recommend this hotel too anyone.
Stayed 2 nights in Mar 2024
Response from Carlos Rodriguez GM on 26 Mar 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Eva

Stayed 2 nights in Mar 2024
Response from Carlos Rodriguez GM on 15 Apr 2024
Thank you!!

6/10 Okay

Kenneth

Stayed 5 nights in Mar 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Food store, good.
Stayed 1 night in Mar 2024
Response from Carlos Rodriguez GM on 20 Mar 2024
Thank You.

10/10 Excellent

Marikin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness of the property. Front desk was friendly very professional getting me checked in fast and easy! Great customer service
Stayed 1 night in Mar 2024
Response from Carlos Rodriguez GM on 19 Mar 2024
Thank You!!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
I like the business model of keeping things simple to keep costs lower. Staff was great, very accommodating early check in was simple room was very spacious has a whole kitchen
Stayed 1 night in Mar 2024
Response from Carlos Rodriguez GM on 19 Mar 2024
Thank You.

2/10 Terrible

Katti

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to call to be buzzed in activity of people all through the night
Stayed 1 night in Mar 2024
Response from Carlos Rodriguez GM on 19 Mar 2024
My most sincere apologies about your stay. We will do better next time.

4/10 Poor

Dennis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was incredibly friendly and helpful. The room however had excessive hair on the floor in the bathroom. There was animal hair on beds, pillows and floor.
Stayed 9 nights in Mar 2024
Response from Carlos Rodriguez GM on 19 Mar 2024
My apologies concerning your stay. We will do better.Thank You.

8/10 Good

Bobby D

Stayed 2 nights in Mar 2024

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very basic but great for the price. Disappointed that no shampoo but large store was close. Convenient to Hwy27 to get to where we wanted to go. Could use an oven instead of a dishwasher
Stayed 10 nights in Feb 2024

4/10 Poor

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
check in does not open till 3 pm - inconvenient for me as we were visiting friends in the area.
Stayed 1 night in Mar 2024
Response from Carlos Rodriguez GM on 12 Mar 2024
Our most sincere apologies about your check-in experience.

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I find the property well located and the staff is nice and prompt to help. This is what I loved about being there, BUT and there is a big one here, I will not return. For some reason some of us staying there chatted about the connectivity issue with wireless signal no matter the provider. Also the big turn off is the internet. They only provide service for one device, on top of that, the signal was not strong enough and we had issues switching from device. I would have prefer to have a room with no TV and wi-fi coverage for us. Had the price been a bit lower I would have understood. It really made the experience uncomfortable for doing work or connecting with family. There are plenty of hotels in the area with similar price and 'unlimited' Wi-Fi coverage. NOT GOING BACK!,
Stayed 1 night in Mar 2024

10/10 Excellent

Laureen

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean and Comfortable. Also GREAT Customer Service!!!
Stayed 1 night in Feb 2024
Response from Carlos Rodriguez GM on 4 Mar 2024
Thank you. Please come back and see us!

6/10 Okay

Nora

Stayed 1 night in Feb 2024
Response from Carlos Rodriguez GM on 26 Mar 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Alan

Travelled with family
Disliked: Amenities, property conditions & facilities
Very, very low budget. Bare minimum.
Stayed 1 night in Feb 2024
Response from Carlos Rodriguez GM on 28 Feb 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. Sincerely, Carlos Rodriguez- General Manager

2/10 Terrible

Sherry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One of our rooms was crawling with bugs.
Stayed 3 nights in Feb 2024
Response from Carlos Rodriguez GM on 24 Feb 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

6/10 Okay

nestor

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Feb 2024
Response from Carlos Rodriguez GM on 24 Feb 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Carlos Rodriguez GM on 24 Feb 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager

4/10 Poor

Candice

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was nice. The key card machine was down so I never received a key to the room. I had to be escorted to my room by the staff. The furniture in the room had scratches all over it. Not sure why but looked like a cat had a really bad stay there.
Stayed 1 night in Feb 2024
Response from Carlos Rodriguez GM on 17 Feb 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager

6/10 Okay

Nooruddin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Carlos Rodriguez GM on 4 Mar 2024
My apologies on our inconsistencies.

10/10 Excellent

Alyiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt Safe
Amazing Stay me and my boyfriend slept comfortably and felt safe and was very quiet. Amazing hotel we’ve been so far!
Stayed 3 nights in Feb 2024
Response from Carlos Rodriguez GM on 17 Feb 2024
Thank you!!

8/10 Good

jean

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2024
Response from Carlos Rodriguez GM on 17 Feb 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Sincerely, Carlos Rodriguez- General Manager

10/10 Excellent

Laureen

Business traveller
Liked: Amenities, property conditions & facilities
Great Customer Service. Our room was So clean . Nice and Quiet surroundings!!!💕
Stayed 1 night in Feb 2024
Response from Carlos Rodriguez GM on 15 Feb 2024
Thank You!

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Carlos Rodriguez GM on 15 Feb 2024
Thank You!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a good area
Stayed 1 night in Feb 2024
Response from Carlos Rodriguez GM on 12 Feb 2024
Thank You!

10/10 Excellent

Laureen

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
So clean! Great Customer Service on all shifts!!!
Stayed 1 night in Jan 2024
Response from Carlos Rodriguez GM on 8 Feb 2024
Thank You!!!

10/10 Excellent

Janet

Stayed 1 night in Feb 2024

10/10 Excellent

Mie vierge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Carlos Rodriguez GM on 12 Feb 2024
Thank You!

10/10 Excellent

Chanel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was awesome
Stayed 1 night in Feb 2024
Response from Carlos Rodriguez GM on 6 Feb 2024
Thank You!!!

8/10 Good

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have laundry in the building, wash my own clothes. The grocery store next door was great because I forgot my toothbrush. When I was hungry I could grab a good meal and some snacks.
Stayed 13 nights in Jan 2024
Response from Carlos Rodriguez GM on 6 Feb 2024
Thank You!

10/10 Excellent

Paula

Travelled with pets
Liked: Amenities
Nice clean rooms
Stayed 3 nights in Jan 2024
Response from Carlos Rodriguez GM on 6 Feb 2024
Thank You!!

4/10 Poor

Janice

Travelled with family
Cockroaches everywhere
Stayed 1 night in Jan 2024
Response from Carlos Rodriguez GM on 24 Jan 2024
"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve. Sincerely, Carlos Rodriguez- General Manager"

8/10 Good

Leonard

Stayed 2 nights in Jan 2024

8/10 Good

salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
the kitchen in the room did not have any utensils we had to buy utensils
Stayed 11 nights in Dec 2023
Response from Carlos Rodriguez GM on 10 Jan 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. So that we may better understand the circumstances. Sincerely, Carlos Rodriguez- General Manager

8/10 Good

daniel

Stayed 8 nights in Dec 2023
Response from Carlos Rodriguez GM on 10 Jan 2024
Thank you for your feedback regarding your stay. Our guest expectations are very important to us and when we fall short we take it very serious and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. So that we may better understand the circumstances of your experience. Sincerely, Carlos Rodriguez- General Manager

2/10 Terrible

Agnes

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like urine and had cockroaches
Stayed 2 nights in Jan 2024
Response from Carlos Rodriguez GM on 19 Jan 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We would appreciate the opportunity to speak with you directly to get details of your experience so that we may, first have an opportunity to make it right for you and, secondly, address your concerns so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Sincerely, Carlos Rodriguez- General Manager