In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Reviews of Westgate Towers Resort

3.5 out of 5
Westgate Towers Resort
7600 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 526 out of 1006 reviews" "
Rating 8 - Good. 282 out of 1006 reviews" "
Rating 6 - Okay. 99 out of 1006 reviews" "
Rating 4 - Poor. 49 out of 1006 reviews" "
Rating 2 - Terrible. 50 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property and would recommend it to family and friends
Stayed 4 nights in May 2024

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024

10/10 Excellent

Antigone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and property. Friendly staff. Convenient location
Stayed 3 nights in May 2024

8/10 Good

larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zzzzzzzzzzzzzzzzzzzzz
Stayed 1 night in May 2024
Response from Westgate Social Media Support on 8 May 2024
We appreciate your 4-star rating and are glad to hear that you enjoyed your stay at Westgate Towers Resort. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!Kind Regards, Social Media Support

6/10 Okay

Michelle

Travelled with family
It was ok but had trouble with noise and wifi
Stayed 2 nights in Apr 2024
Response from Westgate Social Media Support on 8 May 2024
We're sorry to hear about the noise and WiFi issues you experienced during your stay at the Westgate Towers Resort, Michelle. Your feedback is important to us, and we'll do our best to address these concerns for a better experience in the future. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Thank you for choosing Westgate Resorts.

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hotel. Unlike the other westgate hotel chains,it was more quiet and parkjng was great! Only complaint is room had lots of ants.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed ourselves. Property is clean safe every door that you come in from outside the hotel you have to swipe your key. They had games such as Jenga connect four that we really enjoy playing that one, two and three in the morning. We enjoyed the pool we only got in one which was the first fool that was eight feet deep. The rooms were well put together and spacious and clean.
Stayed 2 nights in Apr 2024

8/10 Good

Joshua

Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed. Excellent pricing
Stayed 1 night in Apr 2024

6/10 Okay

Rana

Travelled with family
Disliked: Staff & service, property conditions & facilities
It is very easy to hear the neighbors
Stayed 3 nights in Apr 2024

10/10 Excellent

Tawanda

Liked: Cleanliness
Customer service was awesome
Stayed 2 nights in Apr 2024

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here a million times over
Stayed 5 nights in Apr 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Brandy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ruben Rivera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it at Westgate
Stayed 5 nights in Mar 2024

10/10 Excellent

Magdaritza

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually love it and stayed an extra day.
Stayed 2 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Magdaritza,There's no greater compliment than knowing our guests genuinely enjoy their time with us. We're delighted you love it here and chose to stay an extra day to soak up even more of the experience. We can't wait to continue providing you with beautiful memories during your extended stay!Kind regards,Social media support

10/10 Excellent

Lakia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room and customer service Made my vacation excellent I will be returning
Stayed 4 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Lakia,We're thrilled to hear that you had a wonderful stay! Here's to many more great experiences with us in the future. We can't wait to welcome you back again soon!Kind regards,Social media support

6/10 Okay

jeriel

Stayed 6 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Jeriel, thank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

10/10 Excellent

Erica

Stayed 2 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Erica,We're honored to have been your hosts. We can't wait to welcome you back!Kind regards,Social media support

10/10 Excellent

SILVIA, Novi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient location
Stayed 2 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Silvia,Maintaining a clean environment is our top priority, and we're delighted you noticed. Our convenient location is designed to make your stay as enjoyable and hassle-free as possible. We hope to welcome you back for another beautiful experience soon!Kind regards,Social media support

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Will come again!
Response from Social media support on 29 Apr 2024
Hi Nick,We're thrilled to hear that you had a wonderful stay! Here's to many more great experiences with us in the future. We can't wait to welcome you back again soon!Kind regards,Social media support

10/10 Excellent

Kettelene k

Stayed 3 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Kettelene,Thank you for choosing Westgate Resorts. We can't wait to welcome you back!Kind regards,Social media support

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Like its own little city
Stayed 2 nights in Feb 2024
Response from Social media support on 29 Apr 2024
Hi Rachel,We strive to create a vibrant and self-contained community within our resort, offering everything you need for a comfortable and memorable stay. From amenities to activities, it's our pleasure to provide a seamless experience for our guests. Thank you for noticing, and we hope to welcome you back to our little city soon!Kind regards,Social media support

6/10 Okay

Donald

Was not notified about reservation when my room was ready so I could not get in my room until 10pm, shower was not handicapped accessible no bars on was walls seat to far from shower head no extension on shower. Toilet are way to low. And the second morning upon leaving the elevator was down.
Stayed 5 nights in Mar 2024
Response from Social media support on 30 Apr 2024
Hi Donald,We're genuinely sorry to hear about your experience. Your comfort and convenience are of the utmost importance to us, and we apologize for falling short of your expectations. Please accept our sincerest apologies for any inconvenience caused, and we hope for the opportunity to make it right during your next visit.Kind regards,Social media support

10/10 Excellent

Antigone

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. In great area. Super clean. Great customer service
Stayed 3 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Antigone,Thank you for your kind words! We're delighted you enjoyed your stay with us and found our hotel in a great area. Maintaining cleanliness and providing excellent customer service are our top priorities, and we're thrilled you noticed. We hope to welcome you back again soon for another enjoyable experience!Kind regards,Social media support

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great experience. Everyone helpful and welcoming!
Stayed 3 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Michael,We're thrilled you had a great experience and felt welcomed by our team. Your satisfaction is our top priority, and we're delighted that everyone was helpful during your stay. Thank you for choosing us, and we can't wait to welcome you back for another wonderful experience!Kind regards,Social media support

6/10 Okay

Nayeli

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed for a 5 day weekend to go to universal studios. The rooms were clean, restrooms were extremely roomy. The guy that helped booked us in was extremely nice( sorry forgot name) the downside of this property, there is no daily cleaning due to no workers available. Front desk notified me when i called for clean towels on the 3rd day which she said she'd let the maid know. Saw a maid following day & asked again for towels, she said she will bring some & she never did. Had 3 towels & 2 of them were for hair towels. No one ever came to our room with towels. Oh, & walls are very thin. Will be able to hear conversations.
Stayed 5 nights in Mar 2024
Response from Social media support on 30 Apr 2024
Hi Nayeli,Thank you for sharing your experience with us. We're glad you found our rooms clean and the restrooms spacious. We're also pleased to hear that the staff member who assisted with your booking was extremely nice. However, we apologize for the inconvenience you experienced regarding the lack of daily cleaning and the challenges with obtaining fresh towels. Additionally, we apologize for any disturbance caused by thin walls and audible conversations. We appreciate your understanding and hope to have the opportunity to serve you in the future better. Kind regards,Social media support

8/10 Good

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Summer,Thank you for allowing us to be a part of your travel adventures! We hope to welcome you back again soon for another enjoyable experience!Kind regards,Social media support

2/10 Terrible

Ailec

Liked: Staff & service
Disliked: Property conditions & facilities
When we got to the booked hotel we were re directed to a sister hotel because the hotel was under construction. They never contacted us to let us know of this. We were told that the sister hotel would upgrade ours room for the inconvenience. When we got there we had booked two double beds and they gave us one double bed and one squeaky and hard sofabed. The shower had no water pressure it took forever to take a bath and the hot water would go in and out. The coffee maker was broken. Horrible experience.
Stayed 2 nights in Feb 2024

8/10 Good

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the jetted tub in the room. For the price the room was amazing! Great property and amenities.
Stayed 2 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Sheree,We're thrilled to hear that you loved the jetted tub in your room! Providing fantastic value for our guests is important to us, and we're delighted that you found the room excellent for the price. Our property and amenities are designed to enhance your stay, and we're so glad you enjoyed them. Thank you for choosing us, and we can't wait to welcome you back for another fantastic experience!Kind regards,Social media support

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Brian,Thank you for allowing us to be a part of your travel adventures! We hope to welcome you back again soon for another enjoyable experience!Kind regards,Social media support

10/10 Excellent

Dominic

Stayed 3 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Dominic,Thank you for choosing Westgate Resorts for your getaway. We look forward to welcoming you back soon!Kind regards,Social media support

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Carrie,Thank you for choosing Westgate Resorts for your getaway! We can't wait to welcome you back again soon!Kind regards,Social media support

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and informative. The villa was much more than i expected! Great location...plenty of restaurants walking distance.
Stayed 1 night in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Adrienne,We're delighted that our staff provided you with excellent service and helpful information during your stay. It's lovely to know that your villa exceeded your expectations and that you enjoyed the great location, with plenty of restaurants within walking distance.We can't wait to welcome you back for another fantastic stay!Kind regards,Social media support

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Dominique,Thank you for choosing us as your vacation destination. We hope to see you again!Kind regards,Social media support

10/10 Excellent

Amanda Brittany, Paynesville

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a one bedroom villa and loved having the washer and dryer in our suite! Wish they a had a restaurant on site, but plenty within walking distance! Friendly staff and quiet building, clean..only about 15 min drive to Disney and other parks! we would definitely stay here again!
Stayed 6 nights in Feb 2024
Response from Social media support on 29 Apr 2024
Hi Amanda,We're thrilled you enjoyed the convenience of a washer and dryer in your suite. While we don't have an on-site restaurant, we're glad you found plenty of dining options within walking distance. It's great that you appreciated our friendly staff, quiet atmosphere, and cleanliness.We're happy to be just a short drive away from Disney and other parks, and we can't wait to welcome you back for another memorable stay!Kind regards,Social media support

6/10 Okay

Cecilia

Travelled with partner
Liked: Staff & service, amenities
Ongoing construction, was not made aware of property construction prior to booking. Alot of dust and noise caused sone respiratory asthma issues. Management attempted to accompdate byt would rather have been notified of construction prior to booking causing some asthma attacks
Stayed 2 nights in Mar 2024
Response from Social media support on 29 Apr 2024
Hi Cecilia,We apologize for the inconvenience and issues you experienced during your stay due to ongoing construction. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Kind regards,Social media support

10/10 Excellent

Pam

Travelled with family
Very clean., pleasant stay.. loved the kitchen
Stayed 7 nights in Feb 2024
Response from Social media support on 29 Apr 2024
Hi Pam,We're thrilled you enjoyed your stay and found our accommodations to your liking. Keeping our facilities clean and comfortable is our top priority, and we're delighted you had a pleasant experience. We're glad you loved the kitchen!We hope to welcome you back for another wonderful stay soon.Kind regards,Social media support

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Social media support on 29 Apr 2024
Hi Jason,Thank you for sharing your positive experience. We appreciate your feedback and hope to welcome you back soon.Kind regards,Social media support

2/10 Terrible

Tamano

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Extremely long waiting time to check in after 11 pm.
Stayed 1 night in Feb 2024
Response from Social media support on 30 Apr 2024
Hi Tamano,We apologize for the inconvenience you experienced with the long wait time during check-in, especially at such an incredibly late hour. Your time is valuable, and we understand the frustration this may have caused. Thank you for bringing this to our attention, and we appreciate your patience.Kind regards,Social media support

2/10 Terrible

rafael amoro

Stayed 4 nights in Feb 2024
Response from Social media support on 30 Apr 2024
Hi Rafael,Thank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and clean, staff was excellent, pool was clean and nice.
Stayed 2 nights in Feb 2024

2/10 Terrible

Tyler

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
At the time of our stay from the start they had given an uneasy feeling. Upon arrival they asked questions about what we planned to do & see and how often we’d be in our room. After checking in they asked us to go on a golf cart tour ( that the entire grounds & staff knew nothing about *scam) Once we had arrived to our room, around 8pm we called the front desk we had no a/c & the thermostat was blank & had no batteries. We had been told a maintenance technician would arrive, by 10:15pm no one called or showed. We went to the front desk to get our own batteries to install our self. Once they were in place the thermostat was on set to 68 reading 73 alllll NIGHT! We called at 7am the following day, security brought a room fan & left. Again the desk said maintenance would arrive. Once they arrived to our room after 24 hours of this notice we never heard from anyone again. Our family has stayed at other Westgate’s in the area & we wouldn’t recommend this place to anyone.
Stayed 2 nights in Feb 2024

8/10 Good

won

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
It's easy to move around and it's good to go to nearby restaurants and markets.
Stayed 3 nights in Feb 2024

10/10 Excellent

Any

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Leah, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Samuelle

Stayed 1 night in Feb 2024

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024

8/10 Good

Ryan Jabriel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 3 nights in Feb 2024