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Reviews of Tru By Hilton Orlando Convention Center Area, FL

2.5 out of 5
Tru By Hilton Orlando Convention Center Area, FL
6461 Westwood Boulevard, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1622 out of 2294 reviews" "
Rating 8 - Good. 398 out of 2294 reviews" "
Rating 6 - Okay. 168 out of 2294 reviews" "
Rating 4 - Poor. 48 out of 2294 reviews" "
Rating 2 - Terrible. 58 out of 2294 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dishant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 5 nights in May 2024
Response from Airiana on 26 May 2024
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!

10/10 Excellent

Amarilis

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in May 2024
Response from Catherine on 25 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ian Lloyd, Front Office Supervisor on 26 May 2024
Excellent! Thank you Hannah for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Nick

Great place and friendly staff
Stayed 1 night in May 2024
Response from Catherine on 25 May 2024
Thank you for staying with us, we hope to see you again soon!

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Catherine on 25 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Luciana

Travelled with family
Liked: Amenities
Great
Stayed 3 nights in Apr 2024
Response from Cassie Night Auditor on 24 May 2024
Luciana,Thank you for your review we are happy you had a Tru-ly enjoyable time here at Tru by Hilton. We hope to see you again.

10/10 Excellent

Jorge

Stayed 1 night in Apr 2024
Response from Catherine on 25 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Kaitlyn

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Catherine on 23 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 4 nights in May 2024
Response from Ian Lloyd, Front Office Supervisor on 22 May 2024
Excellent! Thank you Hannah for your feedback. We are Tru-ly happy to hear that you had an awesome stay with us!

8/10 Good

Fior

Travelled with partner
Liked: Staff & service, amenities
Quick check in. Friendly staff Good variety for breakfast Loved the late check out Cons Pool not heated Could have been a little cleaner in the room and hall areas
Stayed 1 night in May 2024
Response from Airiana on 21 May 2024
Dear Fior , thank you so much for taking the time to leave us a review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable experience we hope to look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
W
Stayed 1 night in May 2024
Response from Ian Lloyd, Front Office Supervisor on 21 May 2024
Excellent! Thank you Nicholas for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 3 nights in May 2024
Response from Ian Lloyd, Front Office Supervisor on 21 May 2024
Excellent! Thank you Steven for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on 21 May 2024
Thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time share feedback regarding your experience. The team will be please to know that we exceeded your expectations. We look forward to seeing you in the future! Regards, Mike FattaGeneral Manager

8/10 Good

Michael R.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gated giving us an extra feeling of safety. Good breakfast with plenty of seating. A minimalist feeling in our room, but it had everything we needed for a comfortable stay.
Stayed 2 nights in May 2024
Response from Airiana on 19 May 2024
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

ivonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!! Came back soon!
Stayed 3 nights in May 2024
Response from SS on 19 May 2024
Hi Ivonne! Thank you very much for your feedback! We hope to see you again!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cassie Night Auditor on 20 May 2024
Hi Edwin,Thank you for the review .We are happy you enjoyed your stay here at Tru by Hilton and look forward to seeing you again.

10/10 Excellent

JIMMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from SS on 19 May 2024
Hello Jimmi, thank you for taking the time in rating our property! We are extremely happy that you enjoyed your stay with us. Come back soon!!

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Pros: Huge family friendly lobby with pool table, games, and lots of seating. Cons: Bathroom was not very clean and there were no blackout shades in the room. Room needed some maintenance and the app didn’t work.
Stayed 1 night in May 2024
Response from SS on 19 May 2024
Hi Jennifer! Thank you very much for your feedback, we will definitely address these issues with the proper departments. We hope to see you again soon!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple checkin, decent breakfast, nice spacious clean room.
Stayed 1 night in May 2024
Response from Ian Lloyd, Front Office Supervisor on 21 May 2024
Excellent! Thank you Cathy for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Wylie Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service. Excellent Facilities
Stayed 1 night in May 2024
Response from Cassie Night Auditor on 17 May 2024
Wylie,Thank you for your review we are glad you had a tru-ly enjoyable stay here with us at Tru by Hilton and look forward to seeing you again.

10/10 Excellent

JEREMY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Catherine on 18 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Spacious. Very Budget friendly during the weekdays.
Stayed 2 nights in May 2024
Response from Garrett on 17 May 2024
Thank you for your recent feedback, we are glad to hear you enjoyed you stay at TRU by Hilton. We hope we see you back again soon.

2/10 Terrible

Ronnie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
ONE HUNDRED PERCENT DIFFERENT BY THE NICKLE AND DIMMING OF TUR (Totally Unanticipated Robery) By Hilton! My flight was two hours late arriving from Panamn city Panama. In a would were first impression is everything. We where confronted by a vagrant sleeping outside at the entrance to the building. I was very concerned as to the quality of the your establishment. Upon entering I asked the person at the front desk about the vagrant. I was told that he was a guest who passed out and fell asleep there so it was OK! This was signs of what was coming! Prior to arriving I reach out to your reservations center informing them of my flight delay and that they notified Tru By Hilton Hotel requesting that my room be held. When arrived i was greeted by a non-enthusiastic young lady who let me know it was ok for derelicts to sleep in the doorway. I presented my credentials and she said the king bed room I booked five weeks prior to my arrival was given to another patron. Completely disappointed I took what was available. Next disappointment came in the form of a cheap hotel short-stay deposit fee of approximately two hundred dollars. I exist on our pension set budget especially after spending two months in Trinidad and ten days in Panama City Panama. Said fee was never indicated throwing off my budget. I expressly requested free parking. I was charged $19 per night in 2024 unbelievable.
Stayed 4 nights in Apr 2024
Response from Airiana on 17 May 2024
Dear Ronie, we deeply regret that your stay did not meet your expectations. We strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable experience, and it is disheartening to learn that we fell short in your case. We want to extend our sincerest apologies for any inconvenience caused. We hope you will consider giving us another opportunity to provide you with the exceptional service and experience we are known for. If you choose to return, we assure you that we will make every effort to ensure a more pleasant stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Modern. Love the wood floors in room instead of nasty carpet, bed was super comfy. No ridiculous parking or resort fee.
Stayed 1 night in May 2024
Response from Catherine on 16 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

avis, Paragould

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, good location, nice view, good size.
Stayed 4 nights in Mar 2024
Response from Catherine on 16 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Luis

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Perfect everything
Stayed 1 night in May 2024
Response from Cassie Night Auditor on 15 May 2024
Luis,Thank you for your review we here at Tru by Hilton are happy you enjoyed your stay nand we look forward to seeing you again soon.

10/10 Excellent

Mario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service nice breakfast all good
Stayed 2 nights in May 2024
Response from Airiana on 19 May 2024
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!

10/10 Excellent

Ketsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great. Really good location close to many attractions and malls. All was clean upon arrival, simple and convenient amenities like hair dryer and iron. Comfortable beds and staff was every welcoming. I would stay here again. Lovely experience for me and my family.
Stayed 1 night in May 2024
Response from Airiana on 14 May 2024
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

Norberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great, super clean and the staff were very helpful and friendly. I recommend to anyone. Will definitely be back.
Stayed 6 nights in Apr 2024
Response from Garrrett on 14 May 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay. We hope to see you back again soon.

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Great hotel! Good breakfast (included), check out noon a plus, nice
Stayed 2 nights in May 2024
Response from Airiana on 14 May 2024
thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

Brian&Alyssa

Liked: Staff & service, property conditions & facilities
Very clean modern hotel .
Stayed 1 night in Mar 2024
Response from Garrett on 14 May 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay. We hope to see you back again soon.

2/10 Terrible

William

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
There were no parking spots available at 2am. Our electronic card reader on the first room didn’t work. After several trips to the front desk from the 7th floor we got another room.
Stayed 1 night in May 2024
Response from Airiana on 12 May 2024
Good afternoon Mr. William, thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time to share feedback regarding your experience. I do apologize for the issue you encountered, and this has been addressed with the team. We hope that you will provide us another with opportunity in the future

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked that the building seemed very clean, i also enjoyed that it wasn't very busy so if was very quite. The associates were pretty nice overall and one did extra by trying to help me with a ride to the kia center. What i didn't like was the fact that i had to PAY for a parking space for my car. I'm sure it was in the fine print somewhere, but Expedia didn't tell me that the price was only if i didn't have a vehicle.
Stayed 1 night in May 2024
Response from LaKayla, Front Desk on 12 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thanwanun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I don’t like how they start charging for parking when we already pay for hotel.
Stayed 1 night in May 2024
Response from LaKayla, Front Desk on 12 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lequia, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is my second time here & no issues!
Stayed 3 nights in Apr 2024
Response from Garrett on 12 May 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay at TRU by Hilton. We hope we will see you back again soon.

10/10 Excellent

Nicholas

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Garrett on 12 May 2024
Thank you for your recent review we are glad to hear you enjoyed your stay with TRU by Hilton. We hope we will see you back again soon.

6/10 Okay

Luis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
3 días de estadía. Los envases de jabón de mano y jabón de cuerpo estaban vacíos y mis dimos cuenta ya estando dentro de la ducha. Demasiadas sillas a altura de barra difícil para sentarce personas mayores.
Stayed 3 nights in May 2024
Response from LaKayla, Front Desk on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Naomie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying her me was wonderful. Nice quiet area of town and extremely clean. No complaints.
Stayed 1 night in Apr 2024
Response from LaKayla, Front Desk on 11 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
We felt incredibly fortunate that we found such a nice place; we loved the attention, we loved the place, near to universal (very convenient for us), near to the outlets and restaurants. Great place!!
Stayed 4 nights in May 2024
Response from Cassie Night Auditor on 10 May 2024
Valentina, Thank you for the great review we are so glad you had a Tru-ly enjoyable time here with us at Tru by Hilton.

2/10 Terrible

Hans

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I enjoyed my stay with the exception of limited breakfast options and not informed that parking costs $20 PER DAY.
Response from Catherine on 9 May 2024
Good morning, we appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet all of your expectations.

6/10 Okay

Annmarie

It was ok.
Stayed 2 nights in May 2024
Response from Garrett on 9 May 2024
Thank you for your recent feedback, we are sorry to hear your recent experience wasn't TRULY amazing. We hope you will give TRU another chance to make it right.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great.
Stayed 3 nights in Apr 2024
Response from Catherine on 7 May 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Doris

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time we stayed at this location. We love it in here there are areas to walk our dog. Totally dog friendly.
Stayed 1 night in Apr 2024
Response from Garrett on 7 May 2024
Thank you for your recent review, we are glad to hear you enjoyed your stay with us. We hope to see you back again soon.

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the lobby area and the amenities
Stayed 2 nights in May 2024
Response from Ian Lloyd, Front Office Supervisor on 6 May 2024
Excellent! Thank you Alyssa for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us and all of our amenities!

2/10 Terrible

miguel

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Ian Lloyd, Front Office Supervisor on 6 May 2024
We are sorry to hear that you did not enjoy your stay with us Miguel. How may we have helped make your stay better? We hope if you choose to stay with us again, we can give you a better and more positive experience at the Tru!

10/10 Excellent

Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with great location. It was super clean and everything felt like brand new. Great experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Gunay

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All was ok, nice to staying Tru By Hilton.
Stayed 8 nights in Apr 2024
Response from Cassie on 5 May 2024
Gunay,Thank you for the review we are glad you enjoyed your stay with us here at Tru by Hilton and we welcome you to stay with us again.

10/10 Excellent

jayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing would stay again
Stayed 3 nights in Apr 2024
Response from Cassie on 4 May 2024
Hi Jayden, Thank you for your review we are happy you enjoyed your stay here at Tru by Hilton with us. We look forward to seeing you again.

8/10 Good

Dante Maximiliano

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall good property to stay at. Beautiful area. We found a dirty sock by our bed, probably from the previous people. The only thing I did not like was paying for parking ($15 per day) and the sock incident.
Stayed 3 nights in Apr 2024
Response from Airiana on 3 May 2024
Thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time to share feedback regarding your experience. I do apologize for the issue you encountered, and this has been addressed with the team. We hope that you will provide us another with opportunity in the future.

10/10 Excellent

CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Garrett on 2 May 2024
Thank you for your recent feedback, we are glad to see you enjoyed your stay at TRU by Hilton Orlando. We hope you will come back to visit again soon..