3 outdoor pools, a heated pool, pool cabanas (surcharge), pool umbrellas
Check availability

Reviews of The Grove Resort & Water Park Orlando

4 out of 5
The Grove Resort & Water Park Orlando
14501 Grove Resort Avenue, Winter Garden, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 2846 out of 5428 reviews" "
Rating 8 - Good. 1176 out of 5428 reviews" "
Rating 6 - Okay. 695 out of 5428 reviews" "
Rating 4 - Poor. 367 out of 5428 reviews" "
Rating 2 - Terrible. 344 out of 5428 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in May 2024

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a great pools and a water park. Room was a great size, however for the price point some items were a bit banged up or not functioning. Telephone did not work. Fridge and stove were banged up. Master bathroom receptacle was coming off the wall. Fitted sheet was missing on one bed. Pool staff were excellent. House keeping were responsive. Front desk manager was not very polite when requested a 11am check out, which was offered two days before check out. Would have rated overall stay 4 stars but room above was hammering on our floor everyday at 8am for 6 days straight. You are staying at a resort geared for kids so keep that in mind. Resort is a 20 minute drive to Theme parks and less than 10 minutes to all grovery and drug stores. Medical service is also nearby. Cheers,
Stayed 7 nights in May 2024

10/10 Excellent

Barbaro

Liked: Cleanliness, staff & service, amenities
All good
Stayed 1 night in May 2024

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Kateena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our second time staying since we had a first great stay. I loved how clean the room is and the Bed is so comfortable. I loved that we had kitchen, laundry and living room to share with the entire family. What I did not like about the stay - our room was on 6th floor but garage only till 5. So we had to park car and take elevator up with all our luggage and make multiple trips. Second and more importantly we had a do not disturb sign on door and yet someone came in to bring a dish back in that was cleaned. To me that was a huge red flag since we have our valuables from the parks, medication etc all out. The very valuable items were in the safe but still. We called front desk and reported and all they did was say to check if anything is missing and if so to call back so security could come up and file a claim. Nothing was missing but no one should be going into the room if do not disturb is on - especially since they don’t do housekeeping until after checkout (or for additional $$).
Stayed 6 nights in May 2024

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, amenities
The 2 bedrooms need a bigger couch. It takes forever to get housekeeping items when requested. Close to main attractions and decent restaurants near by.
Stayed 5 nights in Mar 2024

4/10 Poor

Julius

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was my 3rd n last time coming Our room was dirty with cotton balls on the sheets(old sheets)it was blood on 1 of our towels and hair in the bedn bathroom TVs stopped working after the first day the place is going down hill
Stayed 3 nights in Apr 2024

8/10 Good

Shahbaz, Milton

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Amazing waterpark and pools. Property and suites were clean and great. Only negatives were the cost of resort fees and early check out. late check out wasnt available. Parking garage was tight. Overall great resort though.
Stayed 3 nights in May 2024

8/10 Good

Melanie Lynn

Travelled with family and small children
Liked: Staff & service, amenities
I was there for 9 days with my boys we had a great time parks were open all day however them pools I didn’t see anyone cleaning them there was plastic lids at the bottom of pool from drinks for a few days also them red flys were crazy around the pool area should be sprayed or something your eaten Alive . staff was so nice all of them and welcoming , hotel is a maze couldn’t find the room for a half hour , rooms were semi clean you can tell they don’t deep clean but overall beautiful resort safari is nice bar closes hours before the park on safari side makes no sense there was also a few days were the safari kid park was closed so hot small kids would love that overall 4 out of 5 beautiful, property is clean but them pools need to be cleaned more
Stayed 8 nights in May 2024

10/10 Excellent

Neccy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Orlando

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great resort
Stayed 3 nights in May 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Water park was nice
Stayed 2 nights in May 2024

10/10 Excellent

Ada Joy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed staying at this resort! Such a kid and family-friendly staycation place! Extremely recommended to try this waterpark resort!
Stayed 2 nights in May 2024

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2024

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time! Only suggestion is if you dine anywhere in hotel check gratuity because if not you will pay 80$ in tip by accident like we did.
Stayed 2 nights in May 2024

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities
Over priced, hard to locate rooms it was like a maze. Too much hidden cost be prepared to pay for parking and resort fees every day.
Stayed 1 night in May 2024

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an awesome time !!!
Stayed 4 nights in Mar 2024

4/10 Poor

Denise

Travelled with family and small children
They gave me an apartment that was dirty. We had to go all the way back to get a new room. Really inconvenient. We were in a big family. Once we got situated the apartment was ok. Not what you see in the pictures. Normal apartment with 3 bedrooms. We only got room service one day, they never went back to clean in 5 nights we were there. I had free parking and they kept charging me for my parking. Took over 30min during check out to give me my credit back. The water park is conveniently located. And that was nice.
Stayed 5 nights in Feb 2024
Response from Hayden on 23 May 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

8/10 Good

Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not worth the price, very crowded water park. Needs renovation. Very limited dining options and expensive.
Stayed 3 nights in May 2024
Response from Hayden on 23 May 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

10/10 Excellent

Betsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, like the water park. Like the room, spacious and comfortable. Planning to go back soon.
Stayed 1 night in May 2024
Response from Hayden on 23 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

4/10 Poor

Gerard

Travelled with family
Liked: Amenities
Disliked: Staff & service
We have stayed at the Grove many times and often recommend it to people. This last stay missed the mark totally. We would not go back. Unfortunately we brought family with us and had multiple rooms and were embarrassed that we had raved about this hotel. Someone was shot and killed while we were there and there was no communication from the staff at all! We woke up to police and media everywhere and had to ask them what happened as the hotel provided no communication to guests that it was safe to be there. The cleanliness has gone downhill by far. Lazy river was dirty. And hallways had holes in the walls. The outdoor grounds and pool/waterpark are beautiful. The units are in good shape and a good size. Beds are comfy and the rooms are very quiet. Those are the pros. Unfortunately you pay a huge resort fee and don't get anything for it. Not once in 6 days did someone come and give fresh towels or change sheets or empty the garbages. Not worth the price compared to other places in the area. Was much better pre covid and even 2 years ago.
Stayed 3 nights in May 2024
Response from Hayden on 23 May 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

4/10 Poor

Gerard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

JESSICA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to celebrate my birthday and we had a blast. The water part and restaurant were great!
Stayed 1 night in May 2024
Response from Hayden on 22 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Faramarz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing more
Stayed 5 nights in May 2024
Response from Hayden on 21 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

6/10 Okay

ashween

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad front desk customer services
Stayed 5 nights in May 2024
Response from Hayden on 21 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

8/10 Good

Blake

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms were spacious, food was good around the poo.. we booked this for the kids ammenities which were broken in both locations so very disappointing.. toddler was not happy
Stayed 2 nights in May 2024
Response from Hayden on 21 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

8/10 Good

markjoseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like everything were far away from store and parks
Stayed 2 nights in May 2024
Response from Hayden on 21 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
We love the Grove. Rooms are fantastic. Check in terribly slow though. Self check in kiosks weren’t working for anyone. There was 3 ppl working the counter on a Saturday. We waited nearly 50 minutes.
Stayed 1 night in May 2024
Response from Hayden on 22 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
We will stay in this property again.
Stayed 3 nights in May 2024
Response from Hayden on 20 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great amenities
Stayed 2 nights in May 2024
Response from Hayden on 20 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

4/10 Poor

Laura

Travelled with family
Liked: Amenities, property conditions & facilities
The property is beautiful and the size of the suite was great. The water park is great. You do have to pay for the surf simulator and for the price, it’s not worth it. There is a resort fee of $230 which is outrageous given you do not have housekeeping services or clean towels, including pool towels. Someone was shot and killed during our stay and there was no communication from the staff. There is an early check in fee that we were not made aware of. Finally, our suite had a terrible odour, almost like cat urine. We will not likely return given the abundance of other properties that are similarly priced.
Stayed 3 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

2/10 Terrible

Don

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Not enough staff at a peak time for check out and early check in. Only 2 staff consistently assisting customers, a supervisor walking around without assisting his front office staff.vvery poor leadership
Stayed 1 night in May 2024
Response from Hayden on 20 May 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

8/10 Good

Laura, Ennis

Travelled with family and small children
Liked: Staff & service
Could use a update a little worn down but overall nice. The fridges don’t have ice machine. The layout is nice we were 7 2 adults and 5 kids and it was comfortable. Pool had a bit to much Chlorine and lazy river was dirty.
Stayed 1 night in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

kiya

Stayed 1 night in May 2024
Response from Hayden on 21 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service
Excellent 5 stars
Stayed 2 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hayden on 21 May 2024
Your review is greatly appreciated. Thank you for choosing us for your stay. We hope to have the opportunity to welcome you back again.

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grove is a great place to stay with children. Some parts of the property is worn and needs updating. The room itself could also be cleaned better. I found other people’s hair on the pull out sofa and in corners. Overall l, we enjoyed ourselves.
Stayed 2 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

6/10 Okay

Amanda

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Post a notice that the water park amenities (slides) can only be used for 8 (height) my son was a inch too short to ride the slides. This was whole reason I booked this resort. Very hard to navigate around the building. If you have a child around the age of 5-7, pay attn to height restrictions for slides.
Stayed 2 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

8/10 Good

Keeisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time waterpark was the best ever
Stayed 3 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

8/10 Good

Afsaneh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property
Stayed 4 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Property conditions & facilities
It’s run down inside facilities. Only lobby looked up kept, pools are dirty, bathroom showers leak water all over floor, limited towels, linens for pull out not available in a suite-when we requested them they weren’t brought up until 12:45 am A man was shot dead at pool the night we stayed and police was outside our balcony all night. Won’t be staying here again.
Stayed 1 night in May 2024
Response from Hayden on 20 May 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

6/10 Okay

Claudia

Travelled with family
Liked: Amenities, property conditions & facilities
Housekeeping took more than 10 hours to deliver washcloths, dish detergent even though there was none when I arrived
Stayed 2 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

JoEllen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property the 1st time and this time . The condo i will say i liked our 1st trip more. Will definitely be booking another get away in the near futu re
Stayed 6 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

2/10 Terrible

Terri-Lynnette

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The assigned unit was not well maintained. The unit was not checked thoroughly before arrival. Had to request basic needs daily. The second bathroom was not profited for guests. The shower rod broken too small curtain . Had to layer floor with bath towels to absorb water.
Stayed 2 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review. We apologize for not meeting your expectations and are looking into the issues you've raised. We hope to welcome you back for a more positive experience.

8/10 Good

Diana

Travelled with family
Liked: Amenities
The hotel is very good except that everything is too expensive and you have to pay for the water park.
Stayed 1 night in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

8/10 Good

Leonardo

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great for families, lots of entertainment options. Rooms were not clean for a next guest, I had to clean to make it descent for our stay.
Stayed 2 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

8/10 Good

LaTa'Sha

Travelled with family, Travelled with family and small children
Liked: Cleanliness
This is our second time staying here. The rooms are great for a family traveling. The downfalls were the lack of wash cloths at the property. We asked several times for wash cloths but kept receiving towels. 2 out of the 4 we had in our room were dirty. The staff was ok not overly nice but just standard. There was a lot of police activity and a news camera outside the property when we checked out. Overall it was ok this time.
Stayed 3 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Quantus

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.

6/10 Okay

Noreeca

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hayden on 20 May 2024
Thank you for your review! We're glad you had a pleasant experience. We appreciate your feedback and look forward to your next visit.